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Replacement Keys Ltd Reviews

4.9 Rating 56,422 Reviews
98 %
of reviewers recommend Replacement Keys Ltd
Company Reviews Product Reviews
1,235
 Metrics Info
4.9
Based on 56,422 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Replacement Keys Ltd Reviews

About Replacement Keys Ltd:

We sell Replacement Keys. We offer a comprehensive Key Cutting service with the largest selection of Window Keys, Desk Keys, Locker Keys, Filing Cabinet Keys and much more.

Visit Website

Email:

contact@replacementkeys.co.uk

Location:

Unit 3, Eden Court, Leighton Buzzard
LU7 4FY

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Replacement Keys Ltd 5 star review on 5th April 2024
Graham Baker
Replacement Keys Ltd 5 star review on 20th March 2024
Nicola Powell
Replacement Keys Ltd 5 star review on 20th March 2024
Nicola Powell
Replacement Keys Ltd 5 star review on 23rd February 2024
Anonymous
Replacement Keys Ltd 5 star review on 12th February 2024
Neil Patrick
Replacement Keys Ltd 5 star review on 2nd February 2024
Paul Taylor
Replacement Keys Ltd 5 star review on 22nd December 2023
Brian Hoyle
86
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Richard Faleiro
Verified Buyer
“The keys all work and I am satisfied with the product. Hayley, at replacement keys, was very helpful when I alerted the company that the keys had not been delivered despite Royal Mail's claim that they had recorded the delivery. The parcel from replacement keys was left in the letter box at the delivery address 9 days after Royal Mail claimed that they had delivered the parcel. We are not sure if this was by a Royal Mail employee or the person who had received the parcel in error. The signature and name on the delivery note emailed to me did not concord with anyone at the delivery address. Fortunately, there was no documentation linking the keys with my home address within the parcel but I had to endure nine days wondering who had the keys and if they could use them to gain access to my property.”
Helpful Report
Posted 1 year ago
Thanks for your feedback. We understand your frustration, disappointment and worries of the delayed delivery. Usually Royal Mail are very good at delivering next day, but they have fallen well short on this occasion and we will raise this with our Royal Mail Account Manager. As you've highlighted, for security we don't send any paperwork with the keys and you have followed our advice to have the keys posted to an alternative address. Please accept our apologies on behalf of Royal Mail.
Posted 1 year ago
Andrew Whitrod
Verified Buyer
“Ordered keys as per lock code on barrel and they don’t fit”
Helpful Report
Posted 1 year ago
Hi Andrew, We're sorry to hear there is an issue with your keys. We have emailed you to try and resolve this. Best wishes, Peter.
Posted 1 year ago
Imran Potia
Verified Buyer
“Very poor delivery as received the keys after 9days of ordering.”
Helpful Report
Posted 2 years ago
Hi Imran, Thanks for your feedback. I'm afraid Royal Mail have been experiencing issues with their deliveries recently which has affected the delivery times. I'm pleased to hear that you have received them now and all is good with your keys from us. Best wishes, Peter.
Posted 2 years ago
Ian Baker
Verified Buyer
“Good quick service, importantly keys wrk!”
Helpful Report
Posted 2 years ago
Julie Townsley
Verified Buyer
“Unfortunately the key didn't work, I was surprised that we could order a key with a code, perhaps we got the code wrong”
Helpful Report
Posted 2 years ago
Hi there, Thanks for your update. We have emailed you to try and help with your order. Please respond so we can look into this for you. Best wishes, Hayley.
Posted 2 years ago
Stephen Psallidas
Verified Buyer
“The Yale high-security key I ordered didn't work despite various attempts to make it work, which was disappointing. But I've given them an extra star for their good customer service and no-quibble refund.”
Helpful Report
Posted 2 years ago
Hi Stephen, Thanks for your feedback. I'm sorry we couldn't help you on this occasion. Best wishes, Peter.
Posted 2 years ago
Antero Lahtinen
Verified Buyer
“Thank you for asking feedback. Yes, I received the keys and a minor delay has not been a problem. However, the keys do fit into my Samsonite suitcase lock. When ordering I referred to the same key or lock number which I can see on the lock itself. A.Lahtinen”
Helpful Report
Posted 2 years ago
Hi there, Thanks for your update. We have emailed you to try and help with your order. Please respond so we can look into this for you. Best wishes, Hayley.
Posted 2 years ago
Nemiah
Verified Buyer
“The key have not been delivered yet , pending delivery .”
Helpful Report
Posted 2 years ago
Hi there, Thanks for your update. We have emailed you to try and help with your order. Please respond so we can look into this for you. Best wishes, Hayley.
Posted 2 years ago
John Devaney
Verified Buyer
“Keys arrived in good time,but we're totally the wrong type,and they don't have the blanks,so have returned the key and awaiting a refund.”
Helpful Report
Posted 2 years ago
Hi John, Thanks for getting in touch. Unfortunately, we do not stock the key you need so we have asked you to return the keys you ordered for a refund. We're sorry we couldn't help you on this occasion. Best wishes, Peter.
Posted 2 years ago
Anonymous
Verified Buyer
“The price was okay, the delivery was fine. The key opens the lock but it only goes in one side up and is difficult getting it in the lock, not very smooth and very fiddly. Will have to do as a spare not for regular use.”
Helpful Report
Posted 2 years ago
Hi there, Please can you get in touch with us at admin@replacementkeys.co.uk so we can resolve this issue for you. Best wishes, Peter.
Posted 2 years ago
Anonymous
Verified Buyer
“Unfortunately the keys I ordered don't work and do not match the pattern of my original key. I now need to arrange for them to be returned and for correctly cut replacement keys to be supplied. Very disappointed and am hoping that the customer service with the returns and exchange process will make up for this.”
Helpful Report
Posted 2 years ago
Hi there, Please can you get in touch with us on admin@replacementkeys.co.uk so we can resolve this issue for you. Best wishes, Peter.
Posted 2 years ago
Jez Miles
Verified Buyer
“At first I was happy. My order went in, a set of two keys promptly received. That was as good as it got as the keys were the wrong spec, order was resubmitted. Only to be told they did not have the profile for my key. They do advertise my key number in the range.”
Helpful Report
Posted 2 years ago
Hi there, Unfortunately we can't cut the key you need without an image of the original/existing key for the cutting details, so I'm sorry to say on this occasion we are unable to help. Best wishes, Peter.
Posted 2 years ago
Ron Clements
Verified Buyer
“My order arrived on time< however despite giving all the information required the key did not fit the lock, however I returned the key and was given a full refund, I can not fault that.”
Helpful Report
Posted 2 years ago
Sorry we couldn't help you with your key on this occasion.
Posted 2 years ago
James Paul Heeps
Verified Buyer
“I would love to rate but I still haven’t received my key yet!!! Ordered it over a week ago”
Helpful Report
Posted 2 years ago
Hi James, Please check your emails. We have sent you an email to try and find a resolution. Best wishes, Pete.
Posted 2 years ago
Martin Corcoran
Verified Buyer
“Sorry to say the key I received wasn't even a close fit. Not sure whever this is due to the replacement or the wrong code on the roof rack”
Helpful Report
Posted 2 years ago
Hi Martin, Please check your emails. We have sent you an email to try and find a resolution. Best wishes, Pete.
Posted 2 years ago
Nick Gilbert
Verified Buyer
“Poor. Paid for next day delivery. Arrived three days late”
Helpful Report
Posted 2 years ago
Hi Nick, Thanks for your feedback. I have checked your order and you have paid for the 'tracked and signed' delivery service which Royal Mail aim to deliver in 1-3 business days. The 'special delivery' service is next day guaranteed. Hope that clears up any confusion. Best wishes, Peter.
Posted 2 years ago
Bart Coene
Verified Buyer
“I didn't see the keys were from UK. I had to pay taxes 23 euro in EU. To much for the price of keys. I will never command keys online from this website. Some people of UK wanted to quit the EU. I will command at other places in the EU.”
Helpful Report
Posted 2 years ago
Hi Bart, We're sorry to hear that you didn't realise we were a UK based company. We do make it clear on our website that we are not charging any VAT and it will be payable on import. For future reference, after getting some feedback of the very high charges most EU countries are charging its citizens we will shortly be charging EU VAT on future orders. Thank you for your feedback. Best wishes, Peter.
Posted 2 years ago
Anonymous
Unverified Reviewer
“Blank used was bigger than the key it was purchased to replace. Consequently the replacement could not be inserted into the lock. Significant size reduction, by filing down along the entire length, was required”
Helpful Report
Posted 2 years ago
Hi there, Please can you get in touch with us on admin@replacementkeys.co.uk so we can look into your order. We'd like the opportunity to rectify this for you. Best wishes, Pete.
Posted 2 years ago
Geoffrey Boyce
Verified Buyer
“hi this was the second lot of keys cut for the boat. the first and second lot did not fit very well took a lot of jiggling to get them to work must take a file to them. otherwise the price was fair. regards g boyce.”
Helpful Report
Posted 2 years ago
Hi Geoffrey, Please check your emails. We have sent you an email to try and find a resolution, Best wishes, Pete.
Posted 2 years ago
Ian Gaynor
Verified Buyer
“The number was KA171 on the old key. The new keys had KA171 but they looked different and didn't fit. The delivery was excellent however and I have used Replacement keys before a few times without any problems.”
Helpful Report
Posted 3 years ago
Hi Ian, Please check your emails. We have sent you an email to try and find a resolution, Best wishes, Pete.
Posted 3 years ago
Replacement Keys Ltd is rated 4.9 based on 56,422 reviews
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