Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 5,004 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 5,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 4 star review on 17th August 2026

988

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tape that is used to keep the flooring together for delivery left a sticky, horrible mess and a visible line on the floor. Many products used to try and remove it, but the stickiness is still there. Emailed customer services, but they eventually gave up responding! Disappointing.”

Helpful Report

Posted 6 years ago

“Great carpet tiles - when they eventually arrived. Very slow in delivery, with poor communication. I had to ring to find out what was happening and even then there was a further delay. Unimpressive.”

Helpful Report

Posted 6 years ago

“Prompt delivery.”

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Posted 6 years ago

“Extremely dissappointed! Carpet is not here because your courier failed to deliver within the promised time slot ie 9.54am to 12.54am. With such a precise timing given, I would expect it to arrive within this period,whilst accepting that delays might occur. However the delivery was attempted much earlier at 9.00am-ish! A text was sent at 8.27am advising delivery ETA of half an hour. At this time I was at the doctors with phone turned off. But was back home in good time to receive carpet..... alas it had been and gone! Fitter is due on Monday to fit another carpet and was due to do this one too but you could not rearrange delivery until Tuesday at the earliest. Not Happy.”

Helpful Report

Posted 6 years ago

“Lovely lino, good price but has a hole in it. No time to unerap and inspect whilst delivery driver waited. Be careful.”

Helpful Report

Posted 6 years ago

Hello Marie, We apologise for the flooring arriving in this condition, we do check all our goods over before sending out. This sadly would have occurred during transit. Please send an email over to help@remlandcarpets.co.uk with some images of the damage and we can get a replacement out for you if the goods have not been cut into or used. Please accept our apologises for this.

Posted 6 years ago

“The vinyl flooring arrived with no packaging/protection at one end, but I was able to cut this end away when it was laid so no transit marks remained. I also ordered a threshold strip but this didn't arrive. I assumed it was packed inside the vinyl roll and fell out of the unpackaged end during transit.”

Helpful Report

Posted 6 years ago

“The carpet was good quality but was t cut straight When I contacted you all I was told was it’s cut by hand!!! This needs to be stated before ordering as it causes us a lot of hassle as was going at door entrance and very visibly not straight”

Helpful Report

Posted 6 years ago

“ONE ROLL OF VINYL WAS BENT IN THE BACK OF THE VAN WHEN DELIVERED. THIS DID CAUSE DAMAGE TO THE FLOORING BUT MY OWN FITTERS MANAGED TO CUT OUT MOST OF THE DAMAGE SO IT DOESNT SHOW. FLOORING WAS GREAT OTHER THAN THIS. I SHOULD HAVE SIGNED AS DAMAGED ON ARRIVAL. .”

Helpful Report

Posted 6 years ago

“Whilst it was no fault of Remland that the courier company lost my order, once they were advised nobody bothered to contact me. I had to chase twice to get another order sent out that arrived a week later which meant I had to pay the fitter for his wasted time. I'm not leaving a review of the vinyl because the one attached to this review request isn't the one I ordered.”

Helpful Report

Posted 6 years ago

“Product absolutely fine but delivery and customer service poor. Floor not dispatched on time with poor communication. Delayed moving into a house as a result and asked to pay an extra £20 for quicker delivery on top of what I'd already paid. Would not buy from again”

Helpful Report

Posted 6 years ago

“Carpet had track mark through it which remained visible after laying - photo sent previously Carpet not delivered on date promised”

Helpful Report

Posted 6 years ago

Hello Mr Smith, Thanks very much for your feedback. We apologise for the carpet arriving with some tracking marks through the pile. If you can please send us some images of this issue, we can resolve this for you. Unfortunately the couriers held the carpet back at their depot to check the weight of the consignment. We was glad to have informed you in time so you could make other arrangements. Please accept our apologises for this inconvenience we will look out for your email with more information.

Posted 6 years ago

“Very disappointed with the vynal flooring received. The thickness of the vynal is a lot thinner that it claimed to be. So it was no bargain at all.”

Helpful Report

Posted 6 years ago

Hello there, Apologises that you are not happy with the vinyl received and it is not as expected. I can confirm the vinyl you received was as advertised. Please note, if you have not cut into the vinyl you can return this piece back to us for a refund? Please let me know how you would like to proceed.

Posted 6 years ago

“Item not delivered yet. Stayed in all day yesterday as was told delivery would happen. Nothing has arrived.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for leaving a review. Unfortunately the couriers mis-routed the flooring yesterday, apologises that they did not contact you and let you know the goods was delayed. I can confirm the goods are out for delivery today, if anything changes I will contact you. Kind regards, Marie-Louise Gerrard

Posted 6 years ago

“Delivery good but u have to check for damage on delivery but can’t necessarily unroll the whole lot in front of delivery driver- so when I checked in the house there was was a few creases and heavy dents but I’m unable to complain now as I didn’t check immediately while driver waited ! So very dissatisfied with that”

Helpful Report

Posted 6 years ago

Hello there, Many thanks for your review, we are sorry to hear the flooring has been slightly damaged in transit, are you still able to cut around and use this piece? If so we will refund you the difference. Our customer services team will be in contact. Apologises for the inconvenience.

Posted 6 years ago

“Ordered a couple of door bars on 10th August and received someone else's order several days later. I am still waiting for my delivery 17 days after the original order. Two stars because I did receive an apology.”

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Posted 6 years ago

“Took too long between ordering and receiving goods. Probably due to Remlands not holding stock but ordering from the manufacturer once order received, but this should be made clear at point of ordering.”

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Posted 7 years ago

“Not Impressed! I was advised that colour of item (Flotex) I ordered was not available until late April. I agreed to wait, so no problem with this situation. However I don't like the fact that you have banked my money before goods are supplied - not good business practise in my opinion. Also you seem to have an uncontrolled mailing system that repeats emails which has twice advised me that goods are being dispatched when I know they aren't! And now you are asking me to review my delivery when I haven't had one.”

Helpful Report

Posted 7 years ago

Hello Robert, We are sorry to hear you are not impressed with the service we provide. The Flotex range is being revamped this is why there is currently no stock of the colour you have chosen. We did give you the option to have a refund as soon as we heard back from the manufacturers that the colour was not in stock but as mentioned you did decide to wait so thank you for that. The review emails are sent automatically, I will ensure that you do not receive any more emails from us, just a dispatch email for when the Flotex tiles are due. Thank you for your patience with the order. Kind regards, Marie Gerrard Online sales executive

Posted 7 years ago

“Products are fine, prices are competitive, the customer experience is badly let down by the delivery service which is is amongst the least reliable I’ve ever encountered.”

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Posted 7 years ago

Hello there, Thank you for your review. We are sorry to hear that your delivery did not arrive on time, sadly the parcel was miss-routed. We are now glad to see the parcel has been delivered.

Posted 7 years ago

“Half the marmoleum tiles arrived in packaging that was coming apart. There was no indication as to what had happened to the remaining tiles , so I had to contact the company and they turned up later in the week. I'd like to send them back as the colour is too bright for my bathroom but the packaging issue and cost would be prohibitive.”

Helpful Report

Posted 7 years ago

Hello Dr Treffgarne, As you have ordered Marmoleum, we do order it directly with the manufacturers and they then deliver the flooring to you. Sadly, one of the boxes packaging was ripped during transit so the couriers took the goods back to the local Depot to re-wrap the tiles this is what caused the delay of getting all the boxes to you. We would like to apologise for the inconvenience Forbo have caused with the delivery of your goods.

Posted 7 years ago

“My carpet was ordered 10th January it's now 2nd February and still no carpet. The only information I have received about my order was when I emailed to ask for an estimated delivery date. I was told the carpet is manufactured in France and not much more. I'm still waiting and beginning to wonder if I have been scammed. I feel that keeping customers informed is a basic essential not a chore.”

Helpful Report

Posted 7 years ago

Hi John, Thanks for your review. The product you have selected is being manufactured in France. It can take up to 6 weeks to be made, this is why we do not yet have a delivery date for you as the manufacturers will let us know an estimated time once the product is close to being fully manufactured. On the description of the product it does state that Flotex Vision is MADE TO ORDER and has all the info there. We will keep you posted on the delivery of your goods as soon as we hear anything from the manufacturers. Kind regards , Marie Gerrard Online Sales Executive

Posted 7 years ago

Remland Carpets & Flooring is rated 4.8 based on 5,004 reviews