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Remland Carpets & Flooring Reviews

4.8 Rating 4,378 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

Company Reviews

Product Reviews

4.8

Based on 4,378 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 28th April 2024

Remland Carpets & Flooring 5 star review on 21st April 2024

Remland Carpets & Flooring 5 star review on 21st April 2024

Remland Carpets & Flooring 5 star review on 19th April 2024

Remland Carpets & Flooring 5 star review on 19th April 2024

Remland Carpets & Flooring 5 star review on 19th April 2024

Remland Carpets & Flooring 5 star review on 19th April 2024

863

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst it was no fault of Remland that the courier company lost my order, once they were advised nobody bothered to contact me. I had to chase twice to get another order sent out that arrived a week later which meant I had to pay the fitter for his wasted time. I'm not leaving a review of the vinyl because the one attached to this review request isn't the one I ordered.”

Posted 4 years ago

“Product absolutely fine but delivery and customer service poor. Floor not dispatched on time with poor communication. Delayed moving into a house as a result and asked to pay an extra £20 for quicker delivery on top of what I'd already paid. Would not buy from again”

Posted 4 years ago

“Carpet had track mark through it which remained visible after laying - photo sent previously Carpet not delivered on date promised”

Posted 4 years ago

Hello Mr Smith, Thanks very much for your feedback. We apologise for the carpet arriving with some tracking marks through the pile. If you can please send us some images of this issue, we can resolve this for you. Unfortunately the couriers held the carpet back at their depot to check the weight of the consignment. We was glad to have informed you in time so you could make other arrangements. Please accept our apologises for this inconvenience we will look out for your email with more information.

Posted 4 years ago

“Very disappointed with the vynal flooring received. The thickness of the vynal is a lot thinner that it claimed to be. So it was no bargain at all.”

Posted 4 years ago

Hello there, Apologises that you are not happy with the vinyl received and it is not as expected. I can confirm the vinyl you received was as advertised. Please note, if you have not cut into the vinyl you can return this piece back to us for a refund? Please let me know how you would like to proceed.

Posted 4 years ago

“Item not delivered yet. Stayed in all day yesterday as was told delivery would happen. Nothing has arrived.”

Posted 4 years ago

Hello there, Thank you for leaving a review. Unfortunately the couriers mis-routed the flooring yesterday, apologises that they did not contact you and let you know the goods was delayed. I can confirm the goods are out for delivery today, if anything changes I will contact you. Kind regards, Marie-Louise Gerrard

Posted 4 years ago

“Delivery good but u have to check for damage on delivery but can’t necessarily unroll the whole lot in front of delivery driver- so when I checked in the house there was was a few creases and heavy dents but I’m unable to complain now as I didn’t check immediately while driver waited ! So very dissatisfied with that”

Posted 4 years ago

Hello there, Many thanks for your review, we are sorry to hear the flooring has been slightly damaged in transit, are you still able to cut around and use this piece? If so we will refund you the difference. Our customer services team will be in contact. Apologises for the inconvenience.

Posted 4 years ago

“Ordered a couple of door bars on 10th August and received someone else's order several days later. I am still waiting for my delivery 17 days after the original order. Two stars because I did receive an apology.”

Posted 4 years ago

“Took too long between ordering and receiving goods. Probably due to Remlands not holding stock but ordering from the manufacturer once order received, but this should be made clear at point of ordering.”

Posted 4 years ago

“Not Impressed! I was advised that colour of item (Flotex) I ordered was not available until late April. I agreed to wait, so no problem with this situation. However I don't like the fact that you have banked my money before goods are supplied - not good business practise in my opinion. Also you seem to have an uncontrolled mailing system that repeats emails which has twice advised me that goods are being dispatched when I know they aren't! And now you are asking me to review my delivery when I haven't had one.”

Posted 5 years ago

Hello Robert, We are sorry to hear you are not impressed with the service we provide. The Flotex range is being revamped this is why there is currently no stock of the colour you have chosen. We did give you the option to have a refund as soon as we heard back from the manufacturers that the colour was not in stock but as mentioned you did decide to wait so thank you for that. The review emails are sent automatically, I will ensure that you do not receive any more emails from us, just a dispatch email for when the Flotex tiles are due. Thank you for your patience with the order. Kind regards, Marie Gerrard Online sales executive

Posted 5 years ago

“Products are fine, prices are competitive, the customer experience is badly let down by the delivery service which is is amongst the least reliable I’ve ever encountered.”

Posted 5 years ago

Hello there, Thank you for your review. We are sorry to hear that your delivery did not arrive on time, sadly the parcel was miss-routed. We are now glad to see the parcel has been delivered.

Posted 5 years ago

“Half the marmoleum tiles arrived in packaging that was coming apart. There was no indication as to what had happened to the remaining tiles , so I had to contact the company and they turned up later in the week. I'd like to send them back as the colour is too bright for my bathroom but the packaging issue and cost would be prohibitive.”

Posted 5 years ago

Hello Dr Treffgarne, As you have ordered Marmoleum, we do order it directly with the manufacturers and they then deliver the flooring to you. Sadly, one of the boxes packaging was ripped during transit so the couriers took the goods back to the local Depot to re-wrap the tiles this is what caused the delay of getting all the boxes to you. We would like to apologise for the inconvenience Forbo have caused with the delivery of your goods.

Posted 5 years ago

“My carpet was ordered 10th January it's now 2nd February and still no carpet. The only information I have received about my order was when I emailed to ask for an estimated delivery date. I was told the carpet is manufactured in France and not much more. I'm still waiting and beginning to wonder if I have been scammed. I feel that keeping customers informed is a basic essential not a chore.”

Posted 5 years ago

Hi John, Thanks for your review. The product you have selected is being manufactured in France. It can take up to 6 weeks to be made, this is why we do not yet have a delivery date for you as the manufacturers will let us know an estimated time once the product is close to being fully manufactured. On the description of the product it does state that Flotex Vision is MADE TO ORDER and has all the info there. We will keep you posted on the delivery of your goods as soon as we hear anything from the manufacturers. Kind regards , Marie Gerrard Online Sales Executive

Posted 5 years ago

“Bought a 4 meter length of vinyl online when it arrived it was more beige than the grey it was meant to be so it didn’t navy out bathroom tiles . Asked if we could exchange it but was told we had to pay 25% restocking fee I asked if we could order another colour and do swap when new one was being delivered I was told no that’s not possible informed it would cost us £40 to send original order back separately decided to sell it on eBay as we would of lost £63 just to exchange it I would not buy from remland again because of this bad experience beware before you order”

Posted 5 years ago

Hello there, Thank you for your review, We offer a free sampling service to avoid this problem as sometimes the images online provided by the manufacturers do not always show the features of the vinyl. As the manufacturers cut and delivered the vinyl directly to you, we do charge a restocking fee for the vinyl as they do not accept returns. We appreciate your feedback, we hope to see you online again soon.

Posted 5 years ago

“I ordered grey coir matting from the website for my hallway but on delivery it looks more like dark brown.”

Posted 5 years ago

“The order process went OK and i was advised that they would be in contact with me regarding delivery. However i did most of the chasing and finally got the flooring delivered 2 weeks after placing the order. The flooring (19 packs) were delivered on a pallet, the drive said he could not get up our drive so dropped that pallet at the end of the drive in the rain and then left. My wife and her 82 year old father were left to move transfer the packs from the pallet to the house in the rain. Because of this a lot of the packs had rain ingress so when i got home i had to open each pack and dry off the water before it damaged any of the flooring. I just hope that when i come to fit the flooring it is not damaged or distorted. Time will tell. Overall very poor service, especially the delivery company.”

Posted 5 years ago

“Sadly the lid on the glue was split the whole tub had been wrapped in copious amounts of cling film and was an absolute mess. The glue had got everywhere and some of it had started to solidify I to a state that was like sticky toffee. Probably not the fault of the supplier but the courier.”

Posted 5 years ago

Hi Mr Morgan, We are really sorry to hear your goods was damaged during transit, please email us so we can arrange a replacement. We try our hardest to wrap up the goods as well as we possibly can, we use 'Handle with care' tape around our products, but sadly the couriers we use do not always take note of this! We hope to see you online again soon.

Posted 5 years ago

“The item came as ordered which was good. However delivery was 2 weeks later than originally notified. Also I had to chase to find out why it had not been delivered, rather than being told.”

Posted 10 years ago

“I asked if i could pay extras for fast delivery and told 'no', delivery is 2 working days'. It took 4 putting my project back another 2 days. I accept you cant do express delivery, but object to it taking twice as long. Probably as long as theyre not bothered about waiting nearly a week for delivery”

Posted 11 years ago

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Remland Carpets & Flooring is rated 4.8 based on 4,378 reviews