Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 5,005 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 5,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 4 star review on 17th August 2026

988

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a 4 meter length of vinyl online when it arrived it was more beige than the grey it was meant to be so it didn’t navy out bathroom tiles . Asked if we could exchange it but was told we had to pay 25% restocking fee I asked if we could order another colour and do swap when new one was being delivered I was told no that’s not possible informed it would cost us £40 to send original order back separately decided to sell it on eBay as we would of lost £63 just to exchange it I would not buy from remland again because of this bad experience beware before you order”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your review, We offer a free sampling service to avoid this problem as sometimes the images online provided by the manufacturers do not always show the features of the vinyl. As the manufacturers cut and delivered the vinyl directly to you, we do charge a restocking fee for the vinyl as they do not accept returns. We appreciate your feedback, we hope to see you online again soon.

Posted 7 years ago

“I ordered grey coir matting from the website for my hallway but on delivery it looks more like dark brown.”

Helpful Report

Posted 7 years ago

“The order process went OK and i was advised that they would be in contact with me regarding delivery. However i did most of the chasing and finally got the flooring delivered 2 weeks after placing the order. The flooring (19 packs) were delivered on a pallet, the drive said he could not get up our drive so dropped that pallet at the end of the drive in the rain and then left. My wife and her 82 year old father were left to move transfer the packs from the pallet to the house in the rain. Because of this a lot of the packs had rain ingress so when i got home i had to open each pack and dry off the water before it damaged any of the flooring. I just hope that when i come to fit the flooring it is not damaged or distorted. Time will tell. Overall very poor service, especially the delivery company.”

Helpful Report

Posted 7 years ago

“Sadly the lid on the glue was split the whole tub had been wrapped in copious amounts of cling film and was an absolute mess. The glue had got everywhere and some of it had started to solidify I to a state that was like sticky toffee. Probably not the fault of the supplier but the courier.”

Helpful Report

Posted 7 years ago

Hi Mr Morgan, We are really sorry to hear your goods was damaged during transit, please email us so we can arrange a replacement. We try our hardest to wrap up the goods as well as we possibly can, we use 'Handle with care' tape around our products, but sadly the couriers we use do not always take note of this! We hope to see you online again soon.

Posted 7 years ago

“I asked if i could pay extras for fast delivery and told 'no', delivery is 2 working days'. It took 4 putting my project back another 2 days. I accept you cant do express delivery, but object to it taking twice as long. Probably as long as theyre not bothered about waiting nearly a week for delivery”

Helpful Report

Posted 13 years ago

“The item came as ordered which was good. However delivery was 2 weeks later than originally notified. Also I had to chase to find out why it had not been delivered, rather than being told.”

Helpful Report

Posted 12 years ago

Remland Carpets & Flooring is rated 4.8 based on 5,005 reviews