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Remland Carpets & Flooring Reviews

4.8 Rating 4,798 Reviews
95 %
of reviewers recommend Remland Carpets & Flooring
Company Reviews Product Reviews
2,666
 Metrics Info
4.8
Based on 4,798 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Remland Carpets & Flooring Reviews
Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Ms C
Unverified Reviewer
“I have not yet installed the vinyl flooring so I can only review the process of choosing, ordering and delivery. I was impressed that when I emailed a question regarding the thickness of the vinyl, not only was my question answered, the information was added to the website. My bathroom is only 1 metre wide at its widest. Your firm was the only one I could find who would sell me a 1 metre x 3 metre piece, which means there will be less waste. Given that many of your customers are novice DIYs, it might be an idea to include some basic instructions about installation.”
Helpful Report
Posted 13 years ago
Mrs Clare H
Unverified Reviewer
“great service”
Helpful Report
Posted 13 years ago
Mr Martin C
Unverified Reviewer
“Once despatched, received quickly.”
Helpful Report
Posted 13 years ago
Ms A
Unverified Reviewer
“My flooring was delivered promptly and an email had been sent to give me an idea of when to expect it too. Perfectly straightforward service from ordering through to delivery.”
Helpful Report
Posted 13 years ago
Mrs Hazel B
Unverified Reviewer
“Information with regards to delivery date would make your good service excellent!”
Helpful Report
Posted 13 years ago
Mrs Katie T
Unverified Reviewer
“some idea on delievery time would be useful”
Helpful Report
Posted 13 years ago
Mr Anthony J
Unverified Reviewer
“Good experience but a bit disapointed when requesting a reel of carpet tape I found a delivery charge had been added to the main order which was a free delivery. The result was that I removed the request for the reel of tape and the free delivery was reinststed. Otherwise a good service”
Helpful Report
Posted 13 years ago
Mrs Lesley L
Unverified Reviewer
“After choosing the flooring I wanted to order by phone as delivery an issue as we are not living at the house yet. I was advised this would be no problem and was asked to order on line as the shop was busy. I needed to call a couple of days later to check the progress of the order and was reassured it was being dealt with. I then received an email to confirm the flooring had been despatched although no exact delivery date was quoted. An easy way to order and happy with the product.”
Helpful Report
Posted 13 years ago
Mrs Lesley F
Unverified Reviewer
“Great service and would use again . Just ordered on line and came with in 3 days .”
Helpful Report
Posted 13 years ago
Mrs Alison P
Unverified Reviewer
“Great choice of flooring, a lot cheaper than the high street and excellent quality. Ordering was fast and easy. I had to email to enquire after a delivery date, but this was replied to promptly and the flooring arrived on time and in good condition. Would definitely use again.”
Helpful Report
Posted 13 years ago
Mrs Fiona G
Unverified Reviewer
“all fine except that it would be useful to have an indication of approximate delivery time when ordering.”
Helpful Report
Posted 13 years ago
Mrs Liz B
Unverified Reviewer
“I bought some pipe radiator covers & am very pleased. Brilliantly quick despatch. Packaging good & parcel arrived in a couple of days. p&p perhaps a little high - maybe scaling to value of goods would be an idea?”
Helpful Report
Posted 13 years ago
Mrs Janette B
Unverified Reviewer
“Better info re delivery dates. Was told when I phoned it had been dispatched and I would recieve in the next day or so.”
Helpful Report
Posted 13 years ago
Miss FIONA R
Unverified Reviewer
“This is a fantastic company to do business with. The staff are friendly, efficient and give good old fashioned customer service. I previously ordered a rug from them, and citylink texted me to let me know when delivery was with the option of changing it. Unfortunately this time the driver didnt do this, and i was out fort the first delivery. I think it would be helpful if all orders times were texted to customers from citylink.”
Helpful Report
Posted 12 years ago
Mrs Ruth H
Unverified Reviewer
“my order was lost for a week but after a phone call was put right”
Helpful Report
Posted 12 years ago
Mr Paul M
Unverified Reviewer
“Service was great, fast and easy to buy online, good website. But, I needed to get samples for a piece of Flotex I was trying to match and had to go an alternative supplier who then was not able to provide the small quanity (2m2) that I needed so I came back to you. It would be very helpful to be able to order samples which can then be returned to you by post.”
Helpful Report
Posted 12 years ago
Mr Stuart W
Unverified Reviewer
“Great service helpful staff and easy online sales system. The only area that could be improved is to be able to track the delivery through the courier. Overall very happy though!”
Helpful Report
Posted 12 years ago
Mr Tony B
Unverified Reviewer
“No problems with Remland carpets but not happy with courier, when he delivered to our stores he walked in and slammed the goods onto the counter”
Helpful Report
Posted 12 years ago
Mr David P
Unverified Reviewer
“Ordering was very easy on the website, and the vinyl flooring arrived quickly. The only issue was the outside of the roll suffered some damage in transit - luckily I had ordered enough spare to be able to discard the damaged section.”
Helpful Report
Posted 12 years ago
Mrs Christine A
Unverified Reviewer
“Helpful company, swift response to email enquiries. Product delivered as promised. Unable to rate the product yet as waiting for warmer weather before fitting, so stored unopened in garage.”
Helpful Report
Posted 12 years ago
Remland Carpets & Flooring is rated 4.8 based on 4,798 reviews
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