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Remland Carpets & Flooring Reviews

4.8 Rating 4,797 Reviews
95 %
of reviewers recommend Remland Carpets & Flooring
Company Reviews Product Reviews
2,666
 Metrics Info
4.8
Based on 4,797 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Remland Carpets & Flooring Reviews
Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Mr Ian B
Unverified Reviewer
“More accurate information on delivery date. Live tracking info. would be good”
Helpful Report
Posted 11 years ago
Mrs Patrica E
Unverified Reviewer
“quick response and delivery”
Helpful Report
Posted 11 years ago
Mr Ross W
Unverified Reviewer
“Prompt delivery however slight leakage of fluid due to nozzle being open and slightly loose. Not a significant amount lost (teasoon worth)”
Helpful Report
Posted 11 years ago
Mr Andrew H
Unverified Reviewer
“No problems with the ordering, but not impressed by the delivery company. I didn't have a definite delivery day, so happened to be out when they tried to deliver. From the answerphone message somebody left me, you'd think I had done something outrageous and that this situation had never happened before! When delivery was finally made, package was apparently dumped at the end of our drive without much consideration. Pity that the courier has really soured the experience, when the ordering process was so good.”
Helpful Report
Posted 11 years ago
Mr Colin B
Unverified Reviewer
“We recently placed two separate orders for vinyl floor covering and have been very pleased with the product and ordering service. Our first order was handled most efficiently with excellent links to the courier`s delivery tracking site, to the point of ETA within a 2 hour slot. We were not so fortunate with our second order, with only the e-mail from Remland stating a 1 to 3 day delivery and no link to Xdp`s tracking service. We were out on the evening of delivery and had to ring the local depot to locate the goods. Otherwise very satisfied with the experience”
Helpful Report
Posted 11 years ago
Mr Ian G
Unverified Reviewer
“when ordering a delivery date would be good”
Helpful Report
Posted 11 years ago
Anonymous
Unverified Reviewer
“I am really happy with the flooring. When I asked for a sample it took a week to arrive. When I called to ask whether it was on its way the gentleman said the 'internet men' were ill so it hasn't been sent out and there was nothing he could do. He said I should try and find a supplier local to me instead! I thought this was awful customer service but still bought the flooring from you as your price with free delivery was the best I could find.”
Helpful Report
Posted 11 years ago
Mr Matt H
Unverified Reviewer
“Delivery could have been quicker but on the whole fairly good service”
Helpful Report
Posted 11 years ago
Mr Bob D
Unverified Reviewer
“I ordered a tub of parquet adhesive to complete laying an oak floor in my kitchen, and was disappointed to have to wait a week for delivery. The adhesive itself was very good but quite hard to use - there were no instructions on the container and I had difficulty keeping tools and hands clean. I was also surprised at how quickly it skinned over and consequently ended up having to throw some of it away. The finished floor looks great, and I am very please with the result.”
Helpful Report
Posted 11 years ago
Mrs Catherine B
Unverified Reviewer
“It was very easy to order the Flotex and it arrived on the day stated and in good condition.”
Helpful Report
Posted 11 years ago
Mrs P H
Unverified Reviewer
“This was a very good service apart from the bottle tops which had not been secured before transit. The packaging was excellent and when I telephone to inform the company that one of the bottles had completely emptied due to the top being loose, it was immediately replaced and I was asked if anything else had been damaged by this. Fortunately all the other items were in their own waterproof packing and all was well.”
Helpful Report
Posted 11 years ago
Miss Carol S
Unverified Reviewer
“Limited information about delivery could be provided when I phoned prior to placing my order. On advice of a member of your sales team, I requested that the courier phone me prior to delivery so that I could make sure someone was at home to receive the order. Despite this being included in the delivery instructions, the courier turned up unannounced. Fortunately my partner was present to receive the goods. Otherwise, no issues, goods were received promptly and order process was straight forward.”
Helpful Report
Posted 11 years ago
Mr Roy F
Unverified Reviewer
“good allround”
Helpful Report
Posted 11 years ago
Mr Robert S
Unverified Reviewer
“Please advise if an order is split or being despatched at different times,so the customer is aware”
Helpful Report
Posted 11 years ago
Ms A
Unverified Reviewer
“It was easy to find the lino I needed on the web-site and confirm the order with the company. The price was extremely competitive with the others. The delivery took quite a long time, but I was well informed about this, and they stuck to the date that they had first given. This is better than getting an early date and then being informed of the delay.”
Helpful Report
Posted 11 years ago
Mr Dennis B
Unverified Reviewer
“Vinyl arrived in good time in good order and was as described on the site. The easy to use sizing and pricing gizmo on the site made it simple to work out the cost. I will certainly be using Remland Carpets again.”
Helpful Report
Posted 11 years ago
Mr Anthony K
Unverified Reviewer
“quick delivery, but communication could be improved, was not informed when to expect delivery”
Helpful Report
Posted 11 years ago
Mrs Pat J
Unverified Reviewer
“Just a little disappointed to find that the coloured stripes on the doormat are very superficial and not dyed coir. I fear they will soon wear off.”
Helpful Report
Posted 11 years ago
Mrs Lynda W
Unverified Reviewer
“The Safetred price was very good. I would have preferred the confirmation email to tell me that the vinyl would be over a week before delivery, I had to phone asking where it was before I was told. I will definitely buy from them again.”
Helpful Report
Posted 11 years ago
Mrs Ellen T
Unverified Reviewer
“Very easy to order and quick delivery. The only improvement would be to supply details of the company that will be delivering the carpet and the time frame in the dispatch email sent to customers.”
Helpful Report
Posted 11 years ago
Remland Carpets & Flooring is rated 4.8 based on 4,797 reviews
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