This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
Regency for Expats
"I had an accident with a bike in Indonesia and ended up unconscious in a local hospital. They stitched me up and gave me a bed. Basically I couldn't see out one eye, a concussion, multiple fractures in my face and doctors found liquid close to my brain which could have been there before but we don't know that. Once I could function a little bit I called regency to ask for help, mainly because there was no communication in this hospital and I had no idea about my condition. The only thing they told me was to fill in the claim form, send everything through and only then they could help me.
Imagine me with one eye in a Hospital without a printer, no communication possible with doctors, lot's of phone calls and emails with only one result. "Fill in a claim form"
Regency never returned my calls, regency never talked with this hospital, the Indonesian help desk doesn't speak or read Indonesian so THEY ASKED ME to translate my medical reports.
So after 48 hours I left the hospital by myself, after 72 hours of terrible communication I managed to send the claim form which then was rejected because of a missing police report. Mind you that I am in Indonesia where police is hard to find, especially when you need them.
In these 72 hours they only called me once, the last day at 3am.... Some Thai guy from regency help desk telling me that they need a filled in Claim report or else they couldn't do anything.
Big thanks to Regency, worse service I ever encountered."
"they send me many emails insisting me to take the in patient and out patient for my baby. I apply for this insurance before my baby was born....sending me lots of emails saying that vaccin will be covered on my policy that's why I should opt fot the in patient and out patient policy and 2 days ago I send them my claim today I get a transfer on my account they didn't even send me and email to give me the break down just transfer a little amount not even half of what they should do and I have to call them to get an explanation the staff there couldn't even give me an appropriate one and just tell me that vaccin is not included when I have an email from them saying clearly that all vaccin will be included. this company is a joke don't waste your time and money in this company they only look for their own benefit..... they are actually advising lot's of thing on youtube ect... unfortunately I am so upset and disappointed with them that I will send all this documents to the news in Thailand as my brother is the director of a big news paper in Thailand for expat I will make sure that everyone know how they are bad scammer. I would definitely not renew my premium. unfortunately their are ony 2 good staff there that I will not put their names those 2 girls are just perfect and I think the company should consider having more people like them as apart from them nothing is good in this company.."
"Regency is a great choice for international insurance.
To start with they include a lot of comprehensive benefits that are not normally covered with most insurance plans.
Their service is fast, infact they pay bills directly with the hospital so their is no need to worry.
Finally they have a friendly team that is a pleasure to deal with.
"Regency Expat insurance is very good. The claim processing time is very good."
"Good cover and service
Regency included a few additional benefits for me that I didnt have with my previous company.
Apart from the normal health insurance, they also include terrorism, mugging and hijack cover along with mental health benefits such as coaching and counselling cover."
"Outstanding service, friendly and competent team. Settle all medical bills directly with the hospital, no fuss, easy."
"Recommended Regency for Expats via Rosegate Insurance Brokers.
Rosegate were very knowledgeable, very professional and gave me a range of options.
Eventually decided on Regency as it seemed the best value.
My experience with Regency's health insurance has been so far very good and i can not complain about anything"
"Everything is quick and easy with regency expat insurance.
The people I talk to there are always contactable and are professional and helpful.
Claims are paid in full with no deductibles or excesses"
"5 stars, very good in all aspects"
"3 years with Regency and they have been prompt and very customer focused with all of my needs.
Applying for cover was easy, they were recommended by a few different brokers but decided to go direct and did it online.
Submitting claims done by email and they have always paid them quickly.
I travel quite a lot and their different offices around the world are attentive and easy to contact
Renewing is as simple as saying go ahead and the premiums havent seen any large increases you normally find with insurance companies.
Total experience is good."
"Ten out of ten, as far as insurance companies go, in my experience these guys are among the best"
"Not as simple to claim as to buy the policy. Trust me pls get them to write everything in black and white and do not deal with them over the phone. Will not renew next year and will never recomment it to anyone."
"Excellent cover, superb service
Have Regency health insurance as an employee benefit arranged through my company. The plan is very good and a great incentive.
When I contact them they give me all the answers I need there and then without having to wait.
When I submit a claim, I get a reimbursement paid to me extremely quickly.
All my medical bills have been paid by regency and the service they provide whilst dealing with them is good."
"My health is very personal to me, so I will remain anonymous, but I wanted to make my thoughts public to thank to the claims team who helped me through the worst situation anyone can imagine. The service and the phone calls with Mary in particular were helpful and even comforting. Thank you all, especially Mary and Louis. :)"
"Set my policy up using my broker and have made a few claims. Jane from the claims team was brilliant. Hope they don't mind me saying the even paid me for some bits that weren't really covered (couple of hundred $ worth). Impressed."
"Genuinely one of the best experiences I have ever had with an insurance company.
Regency have made it so easy and no matter where I am in the world they have the ability to help me.
The 24 hour claims service is a pleasure to deal with and they arrange for all medical bills to be paid for quickly.
Great job and many thanks"
"Highly recommend Regency Health Insurance
As a British expat that travels a lot, I have had the need to call upon them in different areas of the world and each time their offices have given me the best service I have experienced of any insurance company.
Not once have they quibbled over a claim and as soon as I submit a claim for medication, a gp visit or when I went for my annual medical check... They paid the claims quickly."
"Excellent company, very professional team, always respond, pay claims quickly.
Am very happy with Regency."
"A complete scam!!!
They don't reimburse ever and don't reply to your messages!
Their offices only exist on paper and if you try to call them they do not reply in the local language! (diverted phones...).
If you're thinking of subscribing their non-existent services do yourself a favour: accurately check the info provided their website, call them, request further info and you'll see..."