Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 713 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regency for expats has a tricky policy: if you have not extended the insurance, they will defer or even not pay you for the claims that you have filed. Huge bureaucracy and constant change of managers that give you excuses. We have written 5 letters with a lot of explanations on our claim-all answers were with delay and excuses. Really bad aftertaste. I would not recommend this service and suggest all my employees and friends to be careful with this company or choose another, honest provider of insurance services.”

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Posted 11 months ago

“Denied a claim for my wife's pancreatic stone. This company is a total scam. Stay away. No hospitals in Thailand take this insurance.”

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Posted 11 months ago

“I am quite happy with the insurance and the service I have received from Regency health insurance. They are quick to answer any questions and pay claims quickly aswell.”

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Posted 11 months ago

“Regency insurance gives me and my family everything I need at a very affordable price. Getting the cover in place was hassle free and the service has been very good.”

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Posted 11 months ago

“Excellent service. On the first day i get a call from one of their managers welccoming me. Every time i need them they act quickly, a defo recomend”

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Posted 11 months ago

“Can’t use”

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Posted 11 months ago

“2024 Dont use this insurance company for god sake!! I was a member for 4 years and never claimed anything! i never been sick and im a healthy 47 years old man. I got chest pain and blood pressure for a week and went to hospital and paid everything self without claiming anything. After a week i fainted and was driven to emergency and doctors hold me in icu for 24 hours because my blood pressure was 220/114/ 87. They couldnt get the pressure down first and i had this high blood pressures attacks for a week. it costed 3000$. i got a lot of medication and i have a issue for life. In that time they asking me questions and just not being supported at all. They asking me for medical paperwork from my whole life.I told them i havent been in a hospital or hadf any problems for 20 years!. i gave them my hospital that i was in last time when i was sick. That was in Sweden and i gave them dates etc. The hospital hadnt any saved paperwork left so Regency didnt pay me. Im a nomad im working in many different countries so i need a health insurence that i can trust and feel safe with. Please dont use this very bad scam comnpany that preys on people. They dont even have a office somewhere that you can meet them!! For me no issue i have enough funds to take care of my self. I spent 28000$ the last 3 months to fix my issues. But for a person without funds this will be devastating and i dont want anyone to feel that stress when they are in a bad place in life laying in ICU with cables and heart machines connected to themself. Think really before you use Regency! This is my first review in my life, im not that person who write reviews normally. This is a baaaaaaaaaaaaad compay that never give you a yes or no. Its 3 months now and i havent get a yes or no. Be safe and dont use this ciao!”

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Posted 11 months ago

“We have not received any contact after we submitted the documents to claim the medical expenses. It seems that we were treated unfairly even though we did everything according to the regulations and you have already received our insurance money. It seems that we are the victims now. And we would like to ask that if we are not covered and cannot claim the medical expenses that we have reserved, do we have the right to sue you because you did not follow the rules?”

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Posted 1 year ago

“Everything”

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Posted 1 year ago

“Not sure what these negative reviews are about, maybe competitors, they have a 24 hour helpline, so to say they dont repsond is rubbish - I have used them for many years and never had any problems. I have had to put a deposit down for some inpatient stuff before because they dont have direct billing but they sent a rep out to pay it the next day, plus it much cheaper than all the other guys.”

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Posted 1 year ago

“I am policyholder from Thailand my daughter admitted in hospital and i send documents to claims team by mail around 4 days ago. No answer from company. I paid by myself and claim later. Until now nobody answer my email.”

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Posted 1 year ago

“Great fast service from these folks in setting up my insurance in time for my visa meeting the following day. Happy to recommend them to others.”

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Posted 1 year ago

“Really friendly service from their claims and account management team. Most impressive insurance company I have dealt with”

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Posted 1 year ago

“Regency for Expats has been indelibly fast to respond to any inquiry or claim. While they have to do due diligence they maintained always polite messaging and friendly communication. We are super happy with their services, support and benefits.”

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Posted 1 year ago

“Regency for Expats never ceases to surprise me in a positive way. The messages are kind, prompt, and friendly. My claims get acknowledged the day I submit them. Their progress is carefully tracked for me. And usually within days I get a message saying: "your claim has been approved." This message typically thanks me for having made good use of my insurance policy. I have to say, normally the prospect of communicating with an insurer fills me with trepidation. Not so with Regency for Expats. I truly feel they are on my side and that they will always be fair-minded. I really can't recommend Regency for Expats highly enough.”

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Posted 1 year ago

“Good communication”

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Posted 1 year ago

“Excellent customer service, easY to read through policy”

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Posted 1 year ago

“Stay away from this insurance. You need to pay medical expenses by yourself then fax claim with them later and up to him to decision to paid or not.”

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Posted 1 year ago

“I am extremely disappointed with the sudden and highly impactful changes made to my health insurance policy with Regency for Expats. These changes were implemented without any prior notice or consultation and have significantly altered the terms and benefits that I originally agreed upon. One of the most serious issues with these changes is the new requirement for policyholders to pay medical expenses upfront and then seek reimbursement. This change not only creates unnecessary financial burden but also adds stress during critical times when immediate medical care is needed. The removal of direct payment guarantees to hospitals is a backward step, leaving policyholders in a vulnerable and uncertain position during emergencies. The introduction of the so-called "enhanced adjudication process" seems more like a tactic to delay or deny legitimate claims rather than to improve service. The process is overly complicated and creates unnecessary hassle and inconvenience for policyholders who require timely support and resolution of their claims. For new customers and those considering purchasing insurance from Regency for Expats, I strongly urge you to think carefully before committing to this company. There is a significant risk that you may face unfair changes and challenges with your policy in the future. Don’t be misled and join a company that does not truly value its customers.”

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Posted 1 year ago

“Please verify that the company : Regency for Expats are a legal entity in Thailand.”

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Posted 1 year ago

Regency for Expats is rated 3.9 based on 713 reviews