Red Oak Wear Reviews

Name: Red Oak Wear
Address: Corporate Wear ltd, 4 Buckwins Square,, Basildon, Essex
Rating: 4.16

4.2 Rating 292 Reviews

75 %

of reviewers recommend Red Oak Wear

4.2

Based on 292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Red Oak Wear 5 star review on 7th September 2023

Aleksandra Rizova

Red Oak Wear 1 star review on 3rd December 2021

Krystel Copeland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attended the pop up shop at my sons new school and they didn’t have all the uniform I needed (this also happened a few years previously with my older son) they then advised which size I needed and said I could order online. However because I then only needed 1 item I got charged the £5 delivery charge. I would have been better off ordering everything online and would have spent enough for feee delivery. Surely if you have made the effort to go to the pop up shop delivery should be waived the same as most high street shops do if they need to order online for you? The also charge £5 delivery for a simple school badge which could be sent in a small envelope for normal postage. This doesn’t seem fair.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to place a review and we are sorry that you feel disappointed with our service. It takes a great deal of time and effort to run a pop up shop at one of the schools we supply but it usually means we can provide a better service for our customers as it then means you don't have to order online or come into the shop during our busiest times. Sadly, it is virtually impossible to ensure that we have enough stock to supply everyone at the pop up shops as, until they arrive, we have no idea what sizes and what quantities etc., they will be needing. For this reason, it does mean that we do run out of some of the sizes on the day. However, whilst there, you are usually able to try on sizes as we try to keep back a sample size of everything. That way, you can either pop to the shop knowing what sizes you require, or order online, again, knowing the sizes you require. In regards to badges, we don't usually take those to our pop up shops as the badges are already embroidered onto the blazers (which is the only item that uses those badges), so unfortunately, you wouldn't have been able to purchase that on the day anyway. Our staff are always very helpful when we do run out of stock, and we would often suggest 'not' purchasing some of the items from us on the day to make sure that any online orders would then in fact qualify for the free delivery for goods over £45. Unfortunately, we are unable to offer free delivery in these cases as the orders need to be processed through our online system. We do still remain a small family run business and so often, aren't able to offer the same as the big high street names might. What we do offer is a personal service within our shop or for ease, the option to shop online (in addition to offering the pop up shop at many of our schools). With regards to the postage options available to you. To make our processing times quicker, we just operate a flat rate of £4.95 regardless of the size of the package. This rate includes sundries like packaging and staff time taken to process and pack the online orders themselves.

Posted 1 year ago

“Received my son’s uniform within a week. Good communication.”

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Posted 1 year ago

Hi Lyleanne. Thanks for the lovely review - very pleased to have helped

Posted 1 year ago

“Very good 👍”

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Posted 1 year ago

“Good quality hoody. Daughter really happy with it and good memory to time spent at middle school.”

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Posted 1 year ago

Thank you Emma for taking the time to review and we are sooooo pleased that you are happy with your hoodie.

Posted 1 year ago

“HAVE NOT YET RECEIVED IT”

Helpful Report

Posted 1 year ago

We are so sorry to hear that you are disappointed with the amount of time your order has taken. I can see that your order was for a school hoodie. Unfortunately, we are at the mercy of the school policies when it comes to school hoodies. We do advise on the listings that these hoodies can not be produced until after the deadline and that following this deadline, they can take a further two weeks to produce. If you are one of the first parents to order a hoodie, this can mean that you are waiting some considerable time. We do always ask the school to advise the parents that there can be a considerable wait from time of ordering to time of receiving the hoodie and as stated above, we do try to make it as clear as possible on the listing itself. I can confirm that your hoodie was shipped to the school as stated. Please speak with the school if you are still not in receipt of your order as they will have it there.

Posted 1 year ago

“Excellent quality apart from the sizing I ordered Xs for my son and it’s huge on him so may be take care of the sizes and sort them out”

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Posted 1 year ago

“Over the moon. Such a lovely hoodie, best purchase I have made in a long time.”

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Posted 1 year ago

“The uniform is good quality and the delivery was very quick”

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Posted 1 year ago

Hi Sarah Thank you for your review. We are very happy that you are pleased with both the service and the uniform.

Posted 1 year ago

“I felt the quality of the items purchased inferior to the previous one”

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Posted 1 year ago

“I ordered Leavers Hoodie.It's great.Very nice colour,very nice print. I'm happy with my order.”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“perfect size and very comfartable material, feels so lovely on the skin”

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Posted 1 year ago

Thank you for taking the time to review. We are very pleased that you are happy with your order

Posted 1 year ago

“Very good but in future please take more notice to the way the parents spell the name upon application as schools tend to mis spell names .”

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Posted 1 year ago

“Excellent quality. The leavers hoodies look really smart. Thanks”

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Posted 1 year ago

We are very happy that you are pleased with your Leavers Hoodie and thank you for taking the time to review your order.

Posted 1 year ago

“Good colour however size age 12 comes up very small, unsure it’ll still fit my child by the time July comes”

Helpful Report

Posted 1 year ago

Good morning Kayleigh. Thank you for taking the time to review and I am sorry that on this occasion you weren't happy with the sizing. We do try to put as much sizing information on the website as possible. I will however, look into whether we can add any further information as more of a guide in the future.

Posted 1 year ago

“Super ❤️ lovely service , brilliant communication”

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Posted 1 year ago

Thank you for taking the time to post a review and we are very glad you were happy with the goods and the service you have received.

Posted 1 year ago

“From the moment I started speaking to someone from the Red Oak Wear I knew it was a trustworthy, good quality company. I ordered leavers hoodies for my class and after all the orders had been placed Red Oak Wear worked very fast and we got our order in just over a week. They are very cooperative and will work with your schedule, as my school finishes this month (May) we had to work fast and they did just that. We are all very happy with our hoodies and the quality is so good. Thank you so much Red Oak Wear!!”

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Posted 1 year ago

Hi Julia. Thank you so much for the lovely review. We are very pleased that you are happy with both the hoodies and the service you received from us

Posted 1 year ago

“Great service, easy to use site, swift delivery, definitely recommend to family and friends.”

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Posted 1 year ago

We are very glad you were happy with the service you have received from us and thank you for taking the time to post your review.

Posted 1 year ago

“Easy to place an online prefer. Ordered arrived very quickly and all perfect.”

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Posted 1 year ago

Thank you for the review Angelina and we are happy that you were pleased with both the online experience and the speed of service.

Posted 1 year ago

“Uniform purchases have been swift and good quality. The Leavers hoody purchased adn choice was exceptional too.”

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Posted 1 year ago

Thank you Stephanie for your review and we are pleased that you are so happy with your purchases

Posted 1 year ago

Red Oak Wear is rated 4.2 based on 292 reviews