Red Oak Wear Reviews

Name: Red Oak Wear
Address: Corporate Wear ltd, 4 Buckwins Square,, Basildon, Essex
Rating: 4.15

4.2 Rating 289 Reviews

75 %

of reviewers recommend Red Oak Wear

4.2

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Red Oak Wear 5 star review on 7th September 2023

Aleksandra Rizova

Red Oak Wear 1 star review on 3rd December 2021

Krystel Copeland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Red Oak supplied us with our Leavers hoodies and we couldn't be happier with the excellent customer service we received, the efficiency and ease of the entire process (from design, to ordering, to production, through to delivery), and the quality of the final products. Our Leavers LOVE their hoodies. Thank you so much.”

Helpful Report

Posted 3 months ago

Julie thank you so much for your review. We were so pleased you came to us for your hoodie requirements and even more pleased that the experience you had was a good one.

Posted 3 months ago

“Very nice and the material is quality”

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Posted 3 months ago

Thank you for taking the time to review your purchase. We are glad you are pleased your purchase.

Posted 3 months ago

“Clear communication, quick delivery and great quality. Thanks”

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Posted 3 months ago

Thank you for taking the time to review your purchase. We are glad you are pleased with both your purchase and the service received.

Posted 3 months ago

“Really good quality. Material is soft and washes well. Daughter says its lovely and warm without being heavy. Sizing is just right.”

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Posted 3 months ago

Thank you for taking the time to review your purchase. We are glad you are pleased with your purchase.

Posted 3 months ago

“Perfect size perfect fit 👌 fantastic quality and washes lovely 100% happy 😊”

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Posted 3 months ago

Thank you for taking the time to review your purchase. We are glad you are pleased with both purchase.

Posted 3 months ago

“Excellent service 👍🏽”

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Posted 4 months ago

Good morning Abiola. Thank you for taking the time to review the experience you have had with Red Oak Schoolwear and we are very pleased it has been a positive one

Posted 4 months ago

“Very happy thanks”

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Posted 5 months ago

“Good quality, quick delivery thank you”

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Posted 5 months ago

“I haven’t got the parcel yet as the Royal Mail says they’re no one at home. I put an alternative choice to leave it in front of the door, but they didn’t. However, I stayed at home and no one came, then I got an email saying we missed u . Just Royal Mail …… I wrote many times just leaving it in front of the door”

Helpful Report

Posted 7 months ago

I am sorry to hear that you have had issues with your delivery. Unfortunately, as hard as we try to get parcels out in a timely manner, occasionally our delivery partners do let us down. As the party shipping the goods, we are unable to progress these deliveries on your behalf as often, they will only speak with the recipient. I will of course log your complaint with our Royal Mail representative and I hope that this is an isolated event.

Posted 7 months ago

“Amazing quality finished to a very high standard, highly recommend”

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Posted 7 months ago

Good afternoon Sarah Thank you so much for taking the time to review your purchases. We are very glad you are pleased with them.

Posted 7 months ago

“Have used it for the first time and have had no issues at all. The delivery is quick and communication is clear and quick. Good quality products.”

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Posted 7 months ago

Thank you Keshiree for taking the time to review. We are glad you have had a good experience with both our service and the quality of the uniform.

Posted 7 months ago

“My boys love there new hoodies- Good Quality & wash really well”

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Posted 8 months ago

Thank you for your review and I am sorry to hear that you have had problems with your order. Unfortunately, we don't seem to have received your email regarding the issue? Could you please email me directly on Lorraine@redoakwear.co.uk with photos of the issue and I will see if we can resolve this for you.

Posted 8 months ago

“Prompt and good service. Quality of jogging bottoms is poor considering how much they cost. The material is very thin and you can easily see through them without even holding up to the light.”

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Posted 8 months ago

“Bought fitted ladies top for school drama dept. Very pleased with purchase however glad I bought size up as would have been too small if hadnt”

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Posted 10 months ago

“To be honest I am happy with the quality of the products and material and finishing all looks good. But a serious concern is about the online order facility. It took around 17 days to deliver (check the payment and delivery receipt) and there was no clear updates from the team about the delay. Apart from that its quiet good, but that is something the company should improve.”

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Posted 11 months ago

“I am very unhappy with the purchase of a school jumper for my daughter. The price and delivery were fine, but after a wash cycle at 40 degrees, it had shrunk and is now useless. £22 down the drain….”

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Posted 11 months ago

Good afternoon Joanne. Thank you for taking the time to submit your review and I am sorry to hear that on this occasion, you were unhappy with the quality of your purchase. I am a little surprised to read this as we do choose these jumpers for many reasons, one of which is because of their mix of acrylic and cotton, they are not subject to shrinkage. Having said that, we would like to take the opportunity to look into this for you with our manufacturer so if you would be kind enough to email us directly on Schoolwear@redoakwear.co.uk

Posted 10 months ago

“Easy ordering process however non response to queries of lack of delivery and no phones answered, after a month of waiting someone finally answered and funnily enough the order arrived 3 days later! Was the order forgotten, was something out of stock... who knows! a little communication goes a long way. When recieved the products were lovely.”

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Posted 11 months ago

“Very disappointed with the communication between seller and client !! I’ve been waiting for my order for so many weeks and no one reply to my emails and to my voice mails ! Now I had to send it back. I can not wait to see how long it will take for an exchange!”

Helpful Report

Posted 11 months ago

Thank you for your review Ionica . I can only apologise for the lack of communication you have experienced in respect of your recent order. Over the last weeks of the school holidays and well into September we had experienced a higher than usual spike in orders and visitors to the shop and for that reason, we had been concentrating all of our resources on getting as many orders fulfilled as quickly as possible. Unfortunately, this meant that we were unable to respond to enquiries in the timely manor we aim for. In addition to this, there are certain items such as the items you ordered that are made to order for the schools and again, unfortunately, this can take a great deal longer than the usual turnaround time. We would usually aim to communicate this with our customers when this happens and again, I apologise for this not being the case in this instance.

Posted 11 months ago

“Happy with the order but sometimes I have waited 2 and and half weeks after the order was placed to receive it and other times it arrives within a week. It’s great when it arrives quick but an update would be good if stock hasn’t arrived and the order will take over 14 working days to arrive.”

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Posted 11 months ago

“Only 4 stars because de delivery time was much longer then expected and my parcel was shipped probably because I called them to find about my order which was definitely forgotten! I do recommend to go to their store in Basildon rather than order online!”

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Posted 11 months ago

Red Oak Wear is rated 4.2 based on 289 reviews