Reddiseals Ltd Reviews

Name: Reddiseals Ltd
Address: The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire
Rating: 4.73

4.7 Rating 2,912 Reviews

94 %

of reviewers recommend Reddiseals Ltd

Company Reviews

Metrics

Info

4.7

Based on 2,912 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company is an omnishambles without the ability to differentiate arse from elbow. Failed to deliver, charged me for delivery anyway, inspite of that being against consumer protection law. They tried shipping again and failed to deliver all the items. Took a month to reply to my email and they just ignored that they had failed to deliver all of the items I ordered. Shame as the partial order they delivered was pretty good stuff for the price.”

Helpful Report

Posted 6 years ago

Thanks for getting in touch with us, I’ve referred this to the customer service team who inform me they are already in communication with you regarding this matter and will have this resolved as soon as possible. Apologies again for any inconvenience caused. Becky

Posted 6 years ago

“I ordered four sets of sash spring balances and only got the rods”

Helpful Report

Posted 6 years ago

“I ordered two items that would be delivered within two days, needed for my boat. Day I was leaving I received a call to say driver could not locate my property. I said I needed the items that day. I then received a further call to say driver was back at the depot. REALLY? I find this laughable. the person I spoke to was not polite, attitude take it or leave it. I cancelled order and requested a refund. Rest assured I will not deal with this company again and all reviews I give will be very unfavorable.”

Helpful Report

Posted 6 years ago

Hi Geoffrey, We were sorry to hear that there was confusion regarding your delivery. We are looking into this matter to find out why your order was not delivered and where the breakdown in communication occurred. Thanks, Becky

Posted 6 years ago

“Due a parcel so waited in all day only to get a message from delivery company at 5pm saying delivery could not be made as full address was required.(the delivery company had the full correct address and so did rediseals) frustrating!”

Helpful Report

Posted 6 years ago

Apologies for the delay with your delivery, we have spoken to the courier company who have advised the delivery will made today. Please get in touch with us if you have any further problems regarding this. Thanks, Becky

Posted 6 years ago

“my goods failed to turn up on time and took over 5 days to arrive, which delayed completion of our work. Your support was good, your courier let you down”

Helpful Report

Posted 7 years ago

Hi Ian, So sorry to hear you didn’t receive your goods on time, we appreciate what an inconvenience that must have been. A member of our sales team will be in touch with you shortly to discuss the matter. Thanks, Becky

Posted 7 years ago

“Wrong order sent. Still waiting for reply to my email.”

Helpful Report

Posted 7 years ago

Thanks for getting in touch – I’m really sorry this has been the case. I have referred this to the customer service team who will be getting in touch with you to sort out the issue as soon as possible. Thanks, Becky

Posted 7 years ago

“Hello The sash window restrictor are not long enough to reach the second sash i.e. the gap between the two is greater than the length of the pin. It would have to be a very close/accurate fit for these restrictors to work effectively more akin to modern sash installations rather than our 'sloppy' 120 year-old windows. I had to fit an additional piece of wood to lessen the gap...this was disappointing as it has spoilt the look of the refurbished window to some extent. Hello Just to let you know that the pin sheared the first time the restrictor was used.....weak fabrication and poor quality and really not fit for purpose”

Helpful Report

Posted 7 years ago

“We still have not received the delivery that I placed last week. The delivery address I input into the system, it only took some of the information over the delivery driver apparently. There was no phone call from the driver to check on the address of which i was told there had been. I am not impressed at all with this service”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear about the confusion regarding your delivery, it seems there was an error in the delivery details which therefore lead to the delay in your delivery. Unfortunately we’ve been unable to get hold of you since to rearrange the delivery time. If you would like to arrange a delivery time for the order, please get in touch with us on sales@reddiseals.com. Thanks, Becky

Posted 7 years ago

“STUFF THEY SEND TO ME WAS BAD QUALITY, I CONTACTED COSTUMER SERVICE , THEY BEEN BUSY AND TOLD ME "WE CALL YOU BACK LATER ", NEVER HAPPENED. SHAME”

Helpful Report

Posted 7 years ago

Sorry to hear about the confusion regarding your order – I have passed this onto the customer service team to look into immediately. Someone will be in touch with you shortly. Thanks, Becky

Posted 7 years ago

“Placed an order on 18th August still waiting for the items 3 weeks on!!!”

Helpful Report

Posted 7 years ago

Hi Stephen, Apologies that this product was unavailable immediately, we tried to get in touch with you regarding this but were unfortunately unsuccessful. Our customer service team are trying to get in contact now to arrange a suitable time for the delivery. Sorry again that this has taken longer than you’d originally thought. Thanks, Becky

Posted 7 years ago

“Lost my package then sent me two shipments and they havent come back on how I get the second shipment back. A tad rude when I complained. Also, pre me placing the order I thought I would call to see if all the parts are in stock because I didn't want the stress of having a part order- lucky I did because there was a piece not in stock. It just adds to the already stressful process of house refurbs- I think a little end user process and for thought would go a long way. Very hard to get quick accurate, prompt service these days and reddiseal is no exception. I had 2 issues with my standard interaction.”

Helpful Report

Posted 7 years ago

We apologise for the confusion regarding your delivery, we have spoken to the courier in relation to this issue and will arrange for this to be rectified as soon as possible. If you could get back to us regarding when would be convenient, we’ll action this straight away.

Posted 7 years ago

Reddiseals Ltd is rated 4.7 based on 2,912 reviews