Reddiseals Ltd Reviews

Name: Reddiseals Ltd
Address: The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire
Rating: 4.71

4.7 Rating 3,077 Reviews

93 %

of reviewers recommend Reddiseals Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

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Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods ordered/invoice date 3rd Oct. after many phone calls we are still awaiting delivery of goods. We had paid for next day before 12 delivery! E W Heywood, James Thorpe & Son Ltd.”

Helpful Report

Posted 6 years ago

Thanks for getting in touch – I have passed your concerns onto the customer services department who will be in touch with you regarding this issue. Thanks, Becky

Posted 6 years ago

“Didn’t arrive”

Helpful Report

Posted 6 years ago

Hi John, Your order is being dispatched via Royal Mail second class delivery as selected when placing your order which can mean delivery takes between 3-5 working days. Your order should be with you shortly but please let us know if it still hasn’t arrived after 5 working days. Thanks, Becky

Posted 6 years ago

“It is very difficult to write a review of a product you have not yet received, even after upgrading the postage. Sadly I was forced to find an alternative product to meet customer deadlines.”

Helpful Report

Posted 7 years ago

Sorry to hear this was the case with the order – we’ve looked into this and as it was Royal Mail it can take up to 5 working days. We’re sorry if this was unacceptable to you and a member of our team will give you a call to discuss. Thanks, Becky

Posted 7 years ago

“The tele sales attitude is absolutely shocking though some of them niki I would say was the best one I’ve talked to Your company has lost me 3000 pounds in labor waiting on the delivery problems Which I feel a money back for the lose should be compensated”

Helpful Report

Posted 7 years ago

Thanks for getting in touch with us, I’ve referred this to the customer service team who inform me they have left a message with you regarding this matter and will have this resolved as soon as possible. Apologies for any inconvenience caused. Becky

Posted 7 years ago

“Not yet received delivery”

Helpful Report

Posted 7 years ago

Thanks for your review – unfortunately this product was out of stock when you ordered so we phoned and left a message to advise the expected delivery date. Apologies for any inconvenience caused. Thanks, Becky

Posted 7 years ago

“Still havnt recived my items of glazing tape, which I paid next day for. Had to go somewhere else to get my stock from. Not grate to be honest”

Helpful Report

Posted 7 years ago

We’ve looked into this and believe there were issues with our couriers on this occasion. We’re sorry this happened and will be doing a full investigation in to what went wrong – a member of our team will be in touch with you to discuss this. Thanks, Becky

Posted 7 years ago

“Goods never arrived. I was never contacted to be informed they were out of stock.”

Helpful Report

Posted 7 years ago

Thanks for bringing this to our attention. I’m sorry to hear you weren’t advised about your order, this is unacceptable and I have sent this to the customer service team to look into. Someone will be in touch with you shortly. Thanks Becky

Posted 7 years ago

“We still have not had delivery of our seals, very dissatisfied”

Helpful Report

Posted 7 years ago

Thanks for getting in touch – we’re sorry to hear you haven’t received your order. I’ll forward your complaint onto the customer service team immediately and ask them to look into this matter. Someone will be in touch with you shortly. Thanks, Becky

Posted 7 years ago

“You are offering me 10% off if i write a review, if you offered me 10% off instead of calling me telling me the items i have ordered online are discontinued and the replacements are actually 30% more expensive than the originals then you might of made a sale .... you will be coming off of my favourites list. Poor Show!!”

Helpful Report

Posted 7 years ago

I’m sorry we couldn’t help you on this occasion. Unfortunately the item you’ve ordered is discontinued, as you mentioned we do have a replacement but it does cost £1.43 more. We hope we’ll be able to help with your requirements in the future. Thanks, Becky

Posted 7 years ago

“Order placed a week ago and still waiting delivery I realise it has been Easter but thought it would of arrived today at the latest. I used to deal with them when I owned my joinery company and always found them very helpful my star rating is based on this time only.”

Helpful Report

Posted 7 years ago

Thanks for getting in touch with us, we’ve looked into this and can see that it has been sent 2nd Class so may have been held up by the Easter break. A member of our sales team will be in touch with you shortly in order to advise you further. Thanks, Becky

Posted 7 years ago

“8 days later, still no seals”

Helpful Report

Posted 7 years ago

Sorry to hear there have been issues with your order – I have forwarded this to the customer service team who are going to look into why this would have happened. Someone will be in touch with you shortly. My apologies again on any inconvenience caused. Becky

Posted 7 years ago

“I ordered some espag window fittings for UPVC windows the first lot arrived they were for wood i rang up was told sorry you have been given the wrong fitting, you send them back at your own cost you will have to reorder because the ones you have been sent are the wrong ones you will have to pay for the next lot but we will refund. the 2nd lot came still for wood your technical chap said he would look into it and ring back but never did after repeated phone calls they said they would collect and refund the money i am still waiting”

Helpful Report

Posted 7 years ago

Thanks for getting in touch with us. Unfortunately the product ordered originally was not suitable for uPVC windows, we are timber window specialists and as such are not experienced enough in uPVC to advise exactly what you’d require. We hope the advice we gave you on the phone further explained why the product would not be suitable for your project. Our customer service team will be in touch regarding your refund, we’re sorry we were unable to help you on this occasion. Thanks, Becky

Posted 7 years ago

“Company is an omnishambles without the ability to differentiate arse from elbow. Failed to deliver, charged me for delivery anyway, inspite of that being against consumer protection law. They tried shipping again and failed to deliver all the items. Took a month to reply to my email and they just ignored that they had failed to deliver all of the items I ordered. Shame as the partial order they delivered was pretty good stuff for the price.”

Helpful Report

Posted 7 years ago

Thanks for getting in touch with us, I’ve referred this to the customer service team who inform me they are already in communication with you regarding this matter and will have this resolved as soon as possible. Apologies again for any inconvenience caused. Becky

Posted 7 years ago

“I ordered four sets of sash spring balances and only got the rods”

Helpful Report

Posted 7 years ago

“I ordered two items that would be delivered within two days, needed for my boat. Day I was leaving I received a call to say driver could not locate my property. I said I needed the items that day. I then received a further call to say driver was back at the depot. REALLY? I find this laughable. the person I spoke to was not polite, attitude take it or leave it. I cancelled order and requested a refund. Rest assured I will not deal with this company again and all reviews I give will be very unfavorable.”

Helpful Report

Posted 8 years ago

Hi Geoffrey, We were sorry to hear that there was confusion regarding your delivery. We are looking into this matter to find out why your order was not delivered and where the breakdown in communication occurred. Thanks, Becky

Posted 8 years ago

“Due a parcel so waited in all day only to get a message from delivery company at 5pm saying delivery could not be made as full address was required.(the delivery company had the full correct address and so did rediseals) frustrating!”

Helpful Report

Posted 8 years ago

Apologies for the delay with your delivery, we have spoken to the courier company who have advised the delivery will made today. Please get in touch with us if you have any further problems regarding this. Thanks, Becky

Posted 8 years ago

“my goods failed to turn up on time and took over 5 days to arrive, which delayed completion of our work. Your support was good, your courier let you down”

Helpful Report

Posted 8 years ago

Hi Ian, So sorry to hear you didn’t receive your goods on time, we appreciate what an inconvenience that must have been. A member of our sales team will be in touch with you shortly to discuss the matter. Thanks, Becky

Posted 8 years ago

“Wrong order sent. Still waiting for reply to my email.”

Helpful Report

Posted 8 years ago

Thanks for getting in touch – I’m really sorry this has been the case. I have referred this to the customer service team who will be getting in touch with you to sort out the issue as soon as possible. Thanks, Becky

Posted 8 years ago

“Hello The sash window restrictor are not long enough to reach the second sash i.e. the gap between the two is greater than the length of the pin. It would have to be a very close/accurate fit for these restrictors to work effectively more akin to modern sash installations rather than our 'sloppy' 120 year-old windows. I had to fit an additional piece of wood to lessen the gap...this was disappointing as it has spoilt the look of the refurbished window to some extent. Hello Just to let you know that the pin sheared the first time the restrictor was used.....weak fabrication and poor quality and really not fit for purpose”

Helpful Report

Posted 8 years ago

“We still have not received the delivery that I placed last week. The delivery address I input into the system, it only took some of the information over the delivery driver apparently. There was no phone call from the driver to check on the address of which i was told there had been. I am not impressed at all with this service”

Helpful Report

Posted 8 years ago

Hi, We’re sorry to hear about the confusion regarding your delivery, it seems there was an error in the delivery details which therefore lead to the delay in your delivery. Unfortunately we’ve been unable to get hold of you since to rearrange the delivery time. If you would like to arrange a delivery time for the order, please get in touch with us on sales@reddiseals.com. Thanks, Becky

Posted 8 years ago

Reddiseals Ltd is rated 4.7 based on 3,077 reviews