Reddiseals Ltd Reviews

Name: Reddiseals Ltd
Address: The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire
Rating: 4.71

4.7 Rating 3,085 Reviews

93 %

of reviewers recommend Reddiseals Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only delivery option available for the seal we required was ‘next day courier’ at a cost of £26.38 plus VAT. Admittedly the weather was wild but there was alternate routes in place on A90 for 48 hrs before a contra flow was operational. As we had not received the delivery we contacted Reddiseal after 5 days to be told they would contact the courier for an update but we heard nothing till the delivery driver arrived with a very battered package - SEVEN DAYS LATE!!! Again we contacted Reddiseal who very quickly shrugged their shoulders and blamed the couriers for the delay and the state of the delivery. I reminded them that our contact was with them was for ‘safe next day delivery’. Eventually after much debate Reddiseal said they would refund the delivery charges. We waited three and a half weeks and no funds were returned to our bank account so we wrote and requested an update as to when this money would be received. A reply was received to say they would look into it now but they had a large backlog and asked that we bear with them. Another 10 days on and still no refund! ! ! Goods appear to be fine but customer service is severely lacking.”

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Posted 1 year ago

“The sash restrictors I purchased were of extremely poor quality -threads were seized on more than half of them. Not fit for purpose, so I returned them, as faulty goods. Over two months later, I am still to receive my refund.”

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Posted 2 years ago

“Incorrect seal size sent out. Ordered 3 sizes and two were the same. Unfortunately contractor on site could not complete the works and so abortive charges were issues to Client.”

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Posted 2 years ago

“Second time I used them after a disaster the first time. Gave them the benefit of the doubt but wish I never bothered . I made an order on a Wednesday for Thursday delivery. Apparently a problem with system so order didn’t get sent out until Thursday. No communication about this! Chased order Thursday and told it would be there Friday but only half tuned up. Called again on Friday to say I needed items by tomorrow for security reasons, they then resent order but again it was incorrect. Order finally turned up on Monday. Complained to company and was told that someone would be back to me with a shipping refund ,this never happened! No call from Reddiseal. Would never use this company again!! Poor service, poor customer relations. POOR COMPANY!”

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Posted 2 years ago

“Ordered over £300 of sash window items. But they didn't have the weight size in stock for next day delivery. They said it'd arrive with me on Monday the following week. No delivery, so phoned on wednesday and spoke to a helpful person who offered an alternative for next day delivery. Which turned up on thursday..on its own, without anything else on the order. I waited till Friday before phoning again having asked for an update. Eventually found out the second delivery had been wrongly labelled and was with someone else. Told them I would buy the missing items from elsewhere and they said they'd refund me. Still no repayment. Apparently I am involved in a complaints procedure. But surely it should just be a straight forward repayment for non delivered items?”

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Posted 2 years ago

“both putty lids were smashed during transit so the putty is already setting in the tubs before we have even received the goods.”

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Posted 2 years ago

“Ordered on the 13th July , still waiting on delivery on the 22nd July. Work on my windows now held up.Called to chase during the week, was assured had been posted , but agent did say there were problems with Royal Mail. Reddiseals , if you know there are problems with Royal mail - use another service !”

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Posted 2 years ago

“Shocking service I paid for the product with Royal Mail postage, I emailed a few days later to ask when I should expect my product only to be advertised they had forgotten to send it”

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Posted 2 years ago

“Hi. Order arrived too late. possibly due to bank holiday monday at the time. So had to get the material else were. Just opened the box today 14/06/2023 for another job and 3 rolls of galzing tape where the wrong size. Don't need too return, just not very happy.”

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Posted 2 years ago

“Order not received, was out of stock and I was not told.”

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Posted 2 years ago

“Please pass to customer services diabolical service still no delivery 2nd time Tufnell have emailed to say delivered should have been with me early last week.”

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Posted 2 years ago

“The item was never delivered”

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Posted 2 years ago

“This order has not yet arrived 29th May Still no delivery and still no response from you. No response to phone calls no response to emails”

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Posted 2 years ago

“Terrible as my order never arrived!!”

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Posted 2 years ago

“Really poor packaging seals arrived off reel in a mess For a expensive delivery charge they could properly box the order I placed it looked like some one had dumped rubbish when the courier left them as the flimsy packaging used was filled to shreds”

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Posted 2 years ago

Good afternoon John Sorry to hear that the packaging on your order was damaged on arrival. A member of our Customer Services Team will be in contact to help resolve the situation and to ensure that the product is still usable despite the packaging. Kind regards Teresa

Posted 2 years ago

“After having paid for next day delivery , I’ve still not received my goods and then been asked to provide a review seriously”

Helpful Report

Posted 3 years ago

Good morning Robert Sorry to hear that you have not received your order. Unfortunately, the item ordered was temporarily out of stock at time of ordering and I understand a voicemail was left to advise on the day of order. The item is now back in stock and a member of our customer services team has contacted you to resolve this issue. Thank you for taking the time to review your experience. This does help in us being able to improve our offering. Kind regards Teresa

Posted 3 years ago

“Ordered of this company many times. On the last previous orders…. Took amount of over £500 and 2 days later had no delivery on a next day pre 12. Called 2 days later and they told me it wasn’t in stock. I had to call up to find this out. This was now a Friday… Paid for a next day Saturday pre 12. Still Nothing came. Monday comes and still No delivery, which we ended driving 2.5 hours to collect in person as this was the only way we were getting our goods. This was DX fault no doubt as they made no intention to deliver on Saturday as all they did was take an image of the outside of the entrance to our industrial estate. Rediseals themselves are a good company with good stock. However DX who deliver their items also represent them and have cost us untold inconvenience far to many times now. Will not be using again. Mightons provide a better service by far”

Helpful Report

Posted 3 years ago

Good afternoon Oscar Thank you for your valid review. We take your comments seriously and apologise for any inconvenience regarding the failed delivery. We do appreciate you coming to collect goods from our premises and I understand that our customer services team have contacted you to compensate for this inconvenience. Be assured, our delivery partner have been passed all the details for their comment as the failed timed delivery is unacceptable. I called today and left a message and would be happy to discuss further, if you wish. Kind regards Teresa

Posted 3 years ago

“60% of ordered materials have been delivered damaged, unusable. Photos have been sent to Callum.ford@reddiseals.com”

Helpful Report

Posted 3 years ago

Good Morning Darius Apologies for the delayed response to your review. Thank you for taking the time to advise that your parcel arrived damaged. I understand our customer service team have been incontact and replacement items have been sent. This has prompted a review of our packaging for this particular item. Kind regards Teresa

Posted 3 years ago

“Item hasn’t arrived”

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Posted 3 years ago

Good morning Mr Croft. Thank you for your feedback with regard to the delivery of your order. The order placed was despatched on a Royal Mail service. Unfortuantely, industrial action by Royal Mail has delayed your order at this time. Details regarding the industrial dispute are mentioned on our website. Our Customer Services team are tracking your despatch and will advise you of an estimated delivery time based on the service chosen. Kind regards Teresa

Posted 3 years ago

“Paid invoice and received no goods. Glazing butyl tape was out of stock. Should have been called last Friday with an update but heard nothing so far. Goods are urgently needed. Not impressed.”

Helpful Report

Posted 3 years ago

Good morning Gary Thank you for your feedback and apologies for our breakdown in communication with regards to your order progress. I understand Hannah has advised you that your order has been despatched due for delivery today. If you have any further queries, please do not hesitate to contact us.

Posted 3 years ago

Reddiseals Ltd is rated 4.7 based on 3,085 reviews