Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Reddiseals Ltd Reviews

4.7 Rating 2,912 Reviews

94 %

of reviewers recommend Reddiseals Ltd

Company Reviews

4.7

Based on 2,912 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Reddiseals Ltd 5 star review on 6th March 2023

Reddiseals Ltd 5 star review on 2nd March 2023

Reddiseals Ltd 5 star review on 28th October 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This order has not yet arrived 29th May Still no delivery and still no response from you. No response to phone calls no response to emails”

Posted 11 months ago

“Terrible as my order never arrived!!”

Posted 1 year ago

“Really poor packaging seals arrived off reel in a mess For a expensive delivery charge they could properly box the order I placed it looked like some one had dumped rubbish when the courier left them as the flimsy packaging used was filled to shreds”

Posted 1 year ago

Good afternoon John Sorry to hear that the packaging on your order was damaged on arrival. A member of our Customer Services Team will be in contact to help resolve the situation and to ensure that the product is still usable despite the packaging. Kind regards Teresa

Posted 1 year ago

“After having paid for next day delivery , I’ve still not received my goods and then been asked to provide a review seriously”

Posted 1 year ago

Good morning Robert Sorry to hear that you have not received your order. Unfortunately, the item ordered was temporarily out of stock at time of ordering and I understand a voicemail was left to advise on the day of order. The item is now back in stock and a member of our customer services team has contacted you to resolve this issue. Thank you for taking the time to review your experience. This does help in us being able to improve our offering. Kind regards Teresa

Posted 1 year ago

“Ordered of this company many times. On the last previous orders…. Took amount of over £500 and 2 days later had no delivery on a next day pre 12. Called 2 days later and they told me it wasn’t in stock. I had to call up to find this out. This was now a Friday… Paid for a next day Saturday pre 12. Still Nothing came. Monday comes and still No delivery, which we ended driving 2.5 hours to collect in person as this was the only way we were getting our goods. This was DX fault no doubt as they made no intention to deliver on Saturday as all they did was take an image of the outside of the entrance to our industrial estate. Rediseals themselves are a good company with good stock. However DX who deliver their items also represent them and have cost us untold inconvenience far to many times now. Will not be using again. Mightons provide a better service by far”

Posted 1 year ago

Good afternoon Oscar Thank you for your valid review. We take your comments seriously and apologise for any inconvenience regarding the failed delivery. We do appreciate you coming to collect goods from our premises and I understand that our customer services team have contacted you to compensate for this inconvenience. Be assured, our delivery partner have been passed all the details for their comment as the failed timed delivery is unacceptable. I called today and left a message and would be happy to discuss further, if you wish. Kind regards Teresa

Posted 1 year ago

“60% of ordered materials have been delivered damaged, unusable. Photos have been sent to Callum.ford@reddiseals.com”

Posted 1 year ago

Good Morning Darius Apologies for the delayed response to your review. Thank you for taking the time to advise that your parcel arrived damaged. I understand our customer service team have been incontact and replacement items have been sent. This has prompted a review of our packaging for this particular item. Kind regards Teresa

Posted 1 year ago

“Item hasn’t arrived”

Posted 1 year ago

Good morning Mr Croft. Thank you for your feedback with regard to the delivery of your order. The order placed was despatched on a Royal Mail service. Unfortuantely, industrial action by Royal Mail has delayed your order at this time. Details regarding the industrial dispute are mentioned on our website. Our Customer Services team are tracking your despatch and will advise you of an estimated delivery time based on the service chosen. Kind regards Teresa

Posted 1 year ago

“Paid invoice and received no goods. Glazing butyl tape was out of stock. Should have been called last Friday with an update but heard nothing so far. Goods are urgently needed. Not impressed.”

Posted 1 year ago

Good morning Gary Thank you for your feedback and apologies for our breakdown in communication with regards to your order progress. I understand Hannah has advised you that your order has been despatched due for delivery today. If you have any further queries, please do not hesitate to contact us.

Posted 1 year ago

“Ordered weatherboard flipper door seal 30th September we wanted them to take to our holiday home in France order still hadn't arrived by the time we had to leave the 6th of October despite being charged a massive 10.90 carriage what a completely useless service. I run an on-line eBay shop and if I gave this kind of service I would be down graded”

Posted 2 years ago

Thank you for your review. We are Sorry you did not receive your weatherbar in time for your departure to France. I can confirm that your order was recieved and despatched on the day of receipt. Unfortunately, due to nationwide freight issues, we have experienced delays in delivery and your order is currently under specific investigation due to the time taken to track your order. I understand Linda in Customer Services has spoken to you and an alternative delivery method has been arranged for you to receive your goods. We apologise for any inconvenience this has caused and as promised Customer Services will remain in touch with you to ensure you are completely satisfied. Kind regards Teresa

Posted 2 years ago

“Overall disappointed. I ordered and paid for goods on a Monday morning (having phoned with a query and being told they were in stock) and paid for next day delivery. Part of my order was not delivered until Thursday and I suspect would still be outstanding if I hadn’t chased it up - not good enough in my opinion and no refund made of next day delivery charge.”

Posted 2 years ago

Good morning, Thank you for your review. I am sorry to hear that your experience with Reddiseals was on this occasion disappointing. I understand you received an incomplete order and this has now been rectified. Customer services have confirmed that they have been in contact with you and that the carriage issue has now be resolved. Kind regards Teresa

Posted 2 years ago

“Poor delivery service”

Posted 3 years ago

Good morning Mr Griffiths. Sorry to hear that you were unhappy with our delivery options on this occasion. After investigation, we unfortunately, received your order after our scheduled cut off for next day despatch and confirm your items were despatched the following day for delivery. I appreciate the delivery was refused by yourself and a full refund has been given. I understand that a member of our Customer Services team have been in touch with you and confirmed your refund. We welcome feedback and will ensure that our cut off times are more prominently displayed on our website to prevent future occurances. If you have any further queries, please do not hesitate to contact us. Kind regards Teresa

Posted 3 years ago

“Phoned me back. Cancelled my order saying I needed EORI number to receive delivery. Nonsense. Ordered and received delivery from competitor at much lower cost. Lesson learnt. I won't be back.”

Posted 3 years ago

Good morning. We have looked into the circumstances surrounding your order and apologise for this misunderstanding regarding information required to ship your order. We have looked at our internal procedures and will be providing additional training in this area to improve our process moving forward. Thank you for your review and providing valuable feedback to enable us to improve our customer offering. Kind regards Teresa

Posted 3 years ago

“Hi. These goods were paid for on 30:01:21, but I haven’t yet recieved them. Do you really want me to write a review yet ? Can only say poor so far.”

Posted 3 years ago

“I am unable to provide a review as I have yet to receive the goods!”

Posted 3 years ago

Good afternoon, thank you for your feedback, I believe Nina has spoken to you with regard to the delivery of your order through Royal Mail and has confirmed the status of your delivery. If you have any further questions, please do not hesitate to get in touch Kind regards Teresa

Posted 3 years ago

“Haven't received it yet.”

Posted 3 years ago

Good afternoon Chris. Reddiseals apologise if you have experienced a delay in despatching of goods. I understand our customer services have been in touch and advised you on the delivery via Royal Mail. Should you have any further concerns, please do not hesitate to get in touch with us direct. Kind regards Teresa

Posted 3 years ago

“I haven't received a parcel yet”

Posted 3 years ago

Good afternoon and thank you for your review. I understand Nina, has spoken with you regarding your order. This particular item ordered was a 'made to order' product and carried a leadtime. I understand a message was left to advise but appreciate that the leadtime was not suitable on this occasion and a full refund has been offered. Thank you for choosing Reddiseals and we look forward to being of help to you in the near future. Kind regards Teresa

Posted 3 years ago

“Got charged next day delivery £8.50 comes 2 days later still tell me it came on time ? It only had come 2 hrs away were I live”

Posted 3 years ago

Good morning, Thank you for your review. Currently our standard delivery is not guaranteed next day service due to the current situation and our website does state this at checkout, but we are sorry if you feel you have been misinformed on this occasion. We would be happy to discuss any suggestions you may have to allow us to improve on our service to you for future orders. Kind regards Teresa

Posted 3 years ago

“disappointing company to deal with, an alternate supplier could not have been more helpful (and cheaper) so they will get my business in future.”

Posted 3 years ago

Good morning. Thank you for your feedback and I apologise that we hae fallen short of your expectations on this occasion. My understanding is that we were awaiting delivery of the product you ordered and that we offered an alternative size. Reddiseals price check our products within our market sectors but appreciate more cost effective products are available in the wider market although in our experience not necessarily to the same specification or quality. Reddiseals have taken your feedback onboard and would be happy to discuss any aspect of your enquiry if you so wish and would welcome the opportunity to be able to supply your company in the future. Kind regards Teresa

Posted 3 years ago

“Took my order and claimed next day delivery. Contacted me a couple of days later and advised materials would not be available for approx 4 to 6 weeks. They did offer to cancel the order and refund money. Not a very professional company.”

Posted 3 years ago

Good morning, We are sorry to hear that you have experienced a less then acceptable level of service on this occasion. During the current situation, we have experienced unexpected low or out of stocks on limited items and I am sorry that the product you chose was not available on a next day delivery as advertised. I understand that offering you a refund was not an ideal solution and a member of our Customer Services team will be in touch to see if we can offer you any further assistance.

Posted 3 years ago

“We have not received our product yet so cannot write a review!”

Posted 3 years ago

Thank you for your comments. We have checked our records and see that your order was selected to be posted. We apologise that you have not received your order so have despatched replacement items via parcel delivery this evening. Do not hesitate to contact us if you have any further queries.

Posted 3 years ago

«
1
2
3
4
»

Reddiseals Ltd is rated 4.7 based on 2,912 reviews