Reddiseals Ltd Reviews

Name: Reddiseals Ltd
Address: The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire
Rating: 4.71

4.7 Rating 3,053 Reviews

93 %

of reviewers recommend Reddiseals Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,053 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought doing for Sach window I will buy again”

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Posted 3 years ago

“I have ordered a pair of springs recently and when they got delivered the guy would not deliver them at the door I live on the 13th floor and I was not there at the time to go down and collect them so I had to get my wife to go down and pick them up I think this should change the driver said to me he could not park anywhere although there are pay and display parking spaces everywhere I personally think this should change otherwise the I'm happy with the product and the time.”

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Posted 3 years ago

“Orders arrived in a timely fashion. Good communication around items not in stock. However I had a missed call from the company but no one left a message and when I returned I had a rather curt and a little rude response from the switch board operator saying that I could not be helped as I did not have the name of the name of the person called. Overall though satisfied with the service.”

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Posted 3 years ago

Good afternoon Tim. Thank you for your recent review. Your feedback is very important to us to ensure we are continuously improving the service we offer our customers I am pleased that you are happy with the overall service and products you have received, but I apologise that our telephone response was not as expected. This has been identified as a training issue for future development. I understand that you have spoken with Linda in our Customer Service Department and we look forward to looking after you with your next order. Kind regards Teresa

Posted 3 years ago

“Seals arrived on time and were as described”

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Posted 3 years ago

“I found the website was not easy to use to find items but once located the order was fast and smooth”

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Posted 3 years ago

“No protective packaging, on a 7Kg heavy plastic tub of putty why? top and sides damaged, inside harder not sealed properly in plastic resealable bags, delivery instructions stuck over "how to use" on the outside on the tub, so when you take off the delivery note , it also takes off the paper how to use label. Hope this might be of help. Regards Stephen”

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Posted 3 years ago

Thanks for your feedback on your delivery of putty. This information has been passed to our despatch and purchasing departments for their consideration on packaging and labelling. Your information is very useful for us to continuously improve our service levels and the positioning of labels on the tubs will be addressed where possible. Kind regards Teresa

Posted 3 years ago

“I purchased a quantity of flexiseal. The online ordering process was quick and uncomplicated. As we live only a few miles away we chose to collect in person. The only issue we had was fining the correct address as they were in the -recess of moving.”

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Posted 3 years ago

“Charged for "Next Day Delivery", and the order arrived six days later! However, credit against the delivery charges made promptly ,so review has been adjusted.”

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Posted 3 years ago

Hi Ian Sorry to hear that your goods were not delivered ontime. I confirm your order was processed and despatched on the day of ordering. A member of our Customer Services team will look into the delay in delivery and come back to you. Thank you for your feedback as this helps us to address delivery issues that could otherwise be undetected. Kind regards Teresa

Posted 3 years ago

“Always a fair price from these guys , Hard to find them through Google so try different ways to look for products online.”

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Posted 3 years ago

“So far, mostly so good. Online order was straightforward, the goods were dispatched promptly and arrived as promised, good quality items at a fair price relative to other companies I checked out. One small quibble which stopped me awarding 5 stars: the 2-3 day standard delivery charge is too much. For a quid more you get next day delivery, which does not seem right. Take 50% off the standard delivery, guys, if you really want to be competitive.”

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Posted 3 years ago

Thank you for your review and your comments regarding our delivery options. We constantly review our delivery options and pricing against these methods in line with our product scope to ensure we can meet customer needs and expectations. Your point is very valid and this will feature in our next delviery review. Thank you very much for your feedback. We look forward to hearing from you in the future.

Posted 3 years ago

“Clear web site and easy to use. Pleased that Reddiseal were offering Royal Mail 1st or 2nd class postage to an N.Ireland address which reduces delivery costs so no problems there. Helpful staff when I have engaged over the telephone.”

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Posted 4 years ago

“The packaging was unacceptable, it was inadequate and arrived ripped. Two of the four bottles had leaked one quite substantially and soaked through some of the carton. The service and delivery apart from that were good. Having posted this review Customer services rang me the following day to apologise. They are replacing the damaged bottles and refunding the postage charge. They were very polite and efficient. All one could have asked for.”

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Posted 4 years ago

Good afternoon Ann, Thank you for your valuable feedback. I am sorry that your order arrived in a less than acceptable condition and our warehouse has been informed. I understand Customer Services have been in touch to rectify your issue and that your replacement items are on their way. Kind regards Teresa

Posted 4 years ago

“Having to replace 35 year old double glazing unit bedded in mastic in timber frame the ability to purchase new beads and seals and bring the system up to date was a big positive step not possible before I amdelighted”

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Posted 4 years ago

“Good product could have been packaged better (open ends) to prevent outer roll damage delivered on time”

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Posted 4 years ago

“Bardzo dobrze”

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Posted 4 years ago

“Both packages arrived independently and although everything was present, the cardboard box containing the seals had been opened and was burst and was handed to me by the courier as an open box. The georgian bars came in a long cardboard tube that was burst open completely at one end. Assuming they left your premises in good condition, i would consider changing the courier.”

Helpful Report

Posted 4 years ago

Good morning Colin, Sorry to hear that your delivery arrived in less than perfect condition. I am pleased that you received all items despite the damaged packaging. Customer Services are looking into the situation with our chosen delivery partner and will come back to you in conclusion. Thank you for bringing this to our attention. Kind regards Teresa

Posted 4 years ago

“Quick to respond but one of the parting beads has a diagonal split which meant that I could not use about one third of the length. The web site is good and I will use Reddiseals Ltd again.”

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Posted 4 years ago

“Good service, goods arrived quickly and were of excellent quality.”

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Posted 4 years ago

“it came, we used, it worked”

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Posted 4 years ago

“Firstly I was pleased to find the moulding I needed which had previously proved so elusive ! secondly. even though there were some his ups with delivery the admin staff were very prompt in sorting out the courier issue. so yes. well done”

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Posted 4 years ago

Reddiseals Ltd is rated 4.7 based on 3,053 reviews