“This particular consign ent was not up to the usual high standard. The order and delivery were fine, as usual. The coffee ordered ( Chatswood No6) was for ground beans. In the main this was the case but there was a high proportion of whole beans in the bag.
I expect the next order will be back to the usual high standard,”
Thank you for leaving a review! We're sorry to hear about your experience. While we have quality control measures in place, we want to make sure everything is right for you. Please reach out to us at info@ravecoffee.co.uk so we can look into this further.
Thank you for your feedback. We're sorry to hear that this experience didn't meet your expectations. Your satisfaction is important to us, and we are taking a close look into this matter. If there's anything specific you'd like to address or if you have any further feedback, please feel free to reach out via email at info@ravecoffee.co.uk. We're here to help and improve wherever we can😊
“I think the service proposition and delivery time is very good and ease of ordering I liked. The online personality is great and you talk to me like a friend and I buy a fair bit. The coffee is good but not so good that I don’t look elsewhere though while I try different things. There is lots of competition online in a congested arena, I ordered once a long time ago and went t away then came back and have been pretty loyal ever since. The only negative I would say is when I visited the retail outlet which had been looking forward to as it’s close to me. Prior to that my relationship was all digital and if the email campaign was anything to go by I was one of your VIP customers and we were friends. I wasn’t looking for a free coffee or any special treatment, don’t get me wrong I know how these things work… but when I tried to buy some coffee the lady behind the desk was fairly uninterested. There was no prompt in terms of are you a member or are you register with us? I get that question on loyalty cards or membership everywhere?? Boots at the airport, my local coop, loads of places when they don’t have my details and here I was trying to buy yet another £30 of coffee if you and I had to force the issue to get the points included on my account. The chaser handed me an iPad to find my own details, there are apparently two David Mitchell’s and I had to find myself. Not sure if I got my points for that transaction or if the other guy did but hey life is too short. Guess it’s a case of don’t meet your hero’s. I’m not being down on your staff, just saying maybe try and greet your VIP members (if that’s what we are) when they go in to your coffee shop by asking are you a member or whatever, do you shop with us, are you collecting points? That’s all, don’t need anything else. After that all I did was order my next load from Grind but I’m sure I’ll be back. Just felt the online bit was disingenuous with the retail outlet.
Thanks, David”
Thank you for your feedback. We appreciate you bringing this to our attention and want to ensure that our customers have the best experience both online and in the café. I have sent you over an email to provide some more detail on this. We highly value you as a customer and any feedback or suggestions that you have for us!
