“The coffee has been good - despite well packaged (and prompt delivery) there has been a split bag, but the coffees are good.
The syrup was a huge disappointment.”
“Tried Expresso blend no 4 for the first time.
I have to admit that although the strength was shown as 5, I found it rather weak on taste.
This will not stop me buying from Rave but will purchase my normal beans in future.”
Thanks for sharing your experience Tony! If you’d like, we can suggest an alternative that might suit your taste better, just send us an email to info@ravecoffee.co.uk ☕😊
“Good coffees if you can find them, but then no more.
The problem I have with Rave coffee's model is that if I encouter a coffee I really like, it's impossible to get it again and you are on this constant edge of not knowing whether you are going to like the coffee you finally order. Time for elsewhere to try i think.”
Thank you for your feedback, Fred! We completely understand the frustration of wanting to revisit a favourite single origin, the availability of specific beans is dictated by the harvest cycles and the size of the lots we purchase. If you can remember the name of one of the single-origin coffees you loved, we would be happy to check for any similar profiles we have, send us an email to info@ravecoffee.co.uk
We’d love to keep you brewing with us ☕💛
“Flavour wise a decent coffee, but I bought espresso ground and find that it is too finely ground to work in my coffee machine (Sage Bambino). Other vendors selling espresso ground work fine in the machine”
Thanks for the feedback😀 Sorry to hear you're having issues with the grind, if you drop us an email to info@ravecoffee.co.uk, we'd be more than happy to have a look into this for you🙏💛
“I am a huge nespresso fan & on a personal note I decided to try something a little different.
I must say I thought the coffee I tried which was the signature ground blend to be very weak & flavourless.
I only drink coffee with milk, & for me it just cant compete with nespresso so I'm afraid I wont be buying into the Aero press experience again.”
Thanks for taking the time to leave us a review! If you drop us a message we'd be more than happy to suggest a coffee which may be more suited to your taste and give you some tips and tricks on the Aeropress brewing method!☕☀️✨
“This feels very petty. But I have been asked to give a review so here it is. (Brands seem very insistant on getting a review these days). The packaging is very annoying. They came with labels stapled to them, which had to be removed to open the packet. However, once the label was removed, there was no identification on the actual pack. Coffee had leaked everywhere in the box, and when I picked it up, it was all over the floor. The unzipping mechanism on the pack is fiddly and annoying. One wouldn't open and I had to cut it in the end. I'm currently trialling lots of different coffees because I've switched to decaf and am trying to settle on a regular brand I like. Even before tasting these, I decided they weren't for me, as the packaging made me grumpy. Sorry to leave a mediocre review based not on the coffee! I have tried 2 different decaf options, and they were acceptable. I think I prefer a darker roast, so though they were okay, the packaging would mean they are never my 1st choice!”
“Been using RAVE for almost a year now, started off great but the last 2/3 months I’ve been disappointed. I get a 1KG bag every three weeks on subscription but thinking of cancelling due to the drop in quality. If I wrote this review 6 months ago it would easily be 5 stars. Maybe it’s just a purple patch or I’ve been unlucky but hopefully the quality starts to improve again.”
“Bought as a birthday present and was well-received
I had chosen the gift wrap addition and was expecting the coffee to be placed in the bag as it seemed it was being gifted to someone (different delivery address, note written to receiver)
Unfortunately this wasn’t the case and the coffee was sent beside an empty “gift bag” not ideal and a waste of money purchasing the addition”
Thanks for taking the time to leave us a review- we really appreciate this feedback and have passed this on to the relevant team to review! Please do feel free to drop us an email if there is anything more we can do!☀️
“Great initial service from rave as usual. How when I the came a glass was smashed. A week later I still have not heard anything from customer service, which is such a shame as I highly rate rave normally”
“After receiving an empty box the first time it was delivered they acted quickly to rectify the problem and a new one was sent out without any questions or problems”
“Bought a coffee subscription as gift , but I had email on due day to say I had some free coffee addressed to the recipient,which was odd .
I presumed gift was wrongly sent to me .
I later discovered the recipient did receive an email confirming the coffee subscription gift but was also informed of the cost of the gift which was very annoying.”
Hi Stephanie,
Thank you for taking the time to feedback, We'd love to make this right, I have dropped you an email so I can look into this further🕵️♀️
We always want our gifters and gifties to be happy with their purchases!
Thanks for the review, sorry to hear the coffee you ordered wasn't what you were hoping for! If you drop us an email we'd love to recommend a coffee that may suit your preferences more!😊
“Really nice tea, gives you a strong cup without waiting ages for it to brew. Only let down was that you only get 15 in a box and 3 of mine split open when I tried to separate the tag. Otherwise it would have been a 5*.
Can’t fault the coffee though, it’s the only brand we use!”
Thanks for taking the time to leave a review. Glad that you're loving our tea bags. We are aware of the issue with the tea bags splitting and our manufacturer is looking into this. I've dropped you an email to get this sorted for you!😊
“The Airscape storage jar looks great - however the top lid doesn't fit snuggly - when I push it down it slowly lifts back up - maybe the coffee is airtight with the internal lid working well - it's just disappointing that it doesn't work as well as I'd anticipated.”
