Thanks for the feedback! 😊 We’re glad the delivery and price hit the mark. Sorry to hear the beans weren’t quite what you expected—feel free to reach out if you want help finding a roast that suits your taste better!
Thanks again for your feedback! We're really pleased you enjoyed the coffee, but we're sorry to hear about the delivery issues. Could you please drop us an email with the details? We'd love to look into this further and make things right!
“The first bag of coffee I ordered was amazing, the second bag there was something off with and it tasted/smelled a bit like a barn. Used a webchat to try resolve and was told they would have to consult the roasters, but I have had nothing back.”
Thank you for your feedback! We're sorry the coffee didn’t quite hit the mark for you, but we appreciate your honesty and would love to help you find another blend that suits your taste better, please send us an email to info@ravecoffee.co.uk!
“Website easy to use
The art on the products is class
271 excellent ; easy to make, tastes like the packet says
Nectarine honeysuckle pink lemonade
256 I can’t make it taste nice, I tried 4 times, down to 90’C and 1:40 v60 but still mudy to me ?”
“Disappointed to have been offered this one after selecting a preference for dark roasts - this one is labelled a medium roast so not sure why it was suggested”
Thank you for your feedback, and we’re sorry to hear about the mix-up with the roast suggestion. We definitely want to match you with the best options based on your preferences. If you'd like, feel free to reach out to us directly, and we’ll be happy to help find a dark roast that suits your taste! ☕
“It's important that descriptions are acurate, as raised expections only sometimes result in disappointment.
I have bought several packs of coffee from Rave Coffee, and have looked forward to tasting them. However I have yet to find a coffee that stands up to its description. The coffees i have tried so far have been bland and quite nondescript.”
Thanks again for your feedback—it really helps us improve. If you’re open to it, we’d love to learn more about your experience and help you find the right coffee match. Please feel free to email us at info@ravecoffee.co.uk
“Although probably not Rave's fault but received an empty box! Replacement box had coffee but also a tracked package for a third party! PO in the west country not reliable!”
Thanks for bringing this to our attention, and we're really sorry for the unusual delivery issues you've experienced. While it sounds like the mix-up may have been on the courier’s end, we’re glad we could get a replacement out to you quickly. If you have any further concerns, please don’t hesitate to get in touch—we’re here to help!
“I think the quality of the coffee has dropped in recent weeks. Not sure what the issue is but seems less consistent than it was. Might be due to the age of the beans before roasting, perhaps introduction of some Robusta into the blends? THinking about looking elsewhere I'm afraid.”
Thanks for your honest feedback — we're really sorry to hear you've noticed a drop in consistency. That’s not the experience we aim to deliver. We'd love to look into this further and help resolve it, so please feel free to reach out to us at info@ravecoffee.co.uk. Your satisfaction means a lot to us, and we appreciate you giving us the opportunity to make things right ☕
“A very subtle coffee that requires careful brewing to extract flavour. Pleasant, but I personally prefer something with more kick. Not really to be used wth milk”
Thanks for the thoughtful feedback! 😊 Sounds like this one didn’t quite match your taste, but we really appreciate you giving it a try. If you're after something with more kick and good with milk, we’d be happy to recommend a bolder option! ☕
Thanks for sharing your feedback! 😊 We appreciate you giving our decaf a try. If you’re ever interested in trying a different one, feel free to reach out — we’ve got a few more decaf options that might be more to your liking! ☕
Thank you for your feedback! We completely understand, and we'd like to clarify that reviews can also be about our service and delivery, so there’s no need to worry if you haven’t opened or used the item yet. We value your input on every aspect of your experience with us. If there's anything else you'd like to share, please feel free to do so!
“Can’t say I can ever distinguish between coffee choices but I like to have pods available at home and prefer to support a small independent business like yours than the Nespressos of this world.”
“To be hounest I had high expectations of this decafe coffee from Rave, but was sadly dissapointed, woody, dull and not at all what a good decafe should taste like, sorry wont buy again.”
Hi Andrew,
We're so sorry to hear you didn't enjoy this bag☹️
I've dropped you a message via email to see if we can do anything to help, or find a blend more suited to your taste😀
“I love Rave coffee and service is usually flawless, however last order was incorrect which they rectified promptly but the packaging then failed on that subsequent shipment. I also accidentally shipped the original shipment to the wrong address which resulted in a 2 hour round trip to collect, obviously my fault, however subsequent shipment was then sent to wrong address again before I had a chance to correct them.. cue another 2 hour round trip to collect it 🙈”
Thank you for taking the time to leave a review! I can see that you spoke to my colleague regarding this and this has now been resolved however if you have any further troubles please do let us know!
