“It's important that descriptions are acurate, as raised expections only sometimes result in disappointment.
I have bought several packs of coffee from Rave Coffee, and have looked forward to tasting them. However I have yet to find a coffee that stands up to its description. The coffees i have tried so far have been bland and quite nondescript.”
Thanks again for your feedback—it really helps us improve. If you’re open to it, we’d love to learn more about your experience and help you find the right coffee match. Please feel free to email us at info@ravecoffee.co.uk
“Although probably not Rave's fault but received an empty box! Replacement box had coffee but also a tracked package for a third party! PO in the west country not reliable!”
Thanks for bringing this to our attention, and we're really sorry for the unusual delivery issues you've experienced. While it sounds like the mix-up may have been on the courier’s end, we’re glad we could get a replacement out to you quickly. If you have any further concerns, please don’t hesitate to get in touch—we’re here to help!
“I think the quality of the coffee has dropped in recent weeks. Not sure what the issue is but seems less consistent than it was. Might be due to the age of the beans before roasting, perhaps introduction of some Robusta into the blends? THinking about looking elsewhere I'm afraid.”
Thanks for your honest feedback — we're really sorry to hear you've noticed a drop in consistency. That’s not the experience we aim to deliver. We'd love to look into this further and help resolve it, so please feel free to reach out to us at info@ravecoffee.co.uk. Your satisfaction means a lot to us, and we appreciate you giving us the opportunity to make things right ☕
“A very subtle coffee that requires careful brewing to extract flavour. Pleasant, but I personally prefer something with more kick. Not really to be used wth milk”
Thanks for the thoughtful feedback! 😊 Sounds like this one didn’t quite match your taste, but we really appreciate you giving it a try. If you're after something with more kick and good with milk, we’d be happy to recommend a bolder option! ☕
Thanks for sharing your feedback! 😊 We appreciate you giving our decaf a try. If you’re ever interested in trying a different one, feel free to reach out — we’ve got a few more decaf options that might be more to your liking! ☕
Thank you for your feedback! We completely understand, and we'd like to clarify that reviews can also be about our service and delivery, so there’s no need to worry if you haven’t opened or used the item yet. We value your input on every aspect of your experience with us. If there's anything else you'd like to share, please feel free to do so!
“Can’t say I can ever distinguish between coffee choices but I like to have pods available at home and prefer to support a small independent business like yours than the Nespressos of this world.”
“To be hounest I had high expectations of this decafe coffee from Rave, but was sadly dissapointed, woody, dull and not at all what a good decafe should taste like, sorry wont buy again.”
Hi Andrew,
We're so sorry to hear you didn't enjoy this bag☹️
I've dropped you a message via email to see if we can do anything to help, or find a blend more suited to your taste😀
“I love Rave coffee and service is usually flawless, however last order was incorrect which they rectified promptly but the packaging then failed on that subsequent shipment. I also accidentally shipped the original shipment to the wrong address which resulted in a 2 hour round trip to collect, obviously my fault, however subsequent shipment was then sent to wrong address again before I had a chance to correct them.. cue another 2 hour round trip to collect it 🙈”
Thank you for taking the time to leave a review! I can see that you spoke to my colleague regarding this and this has now been resolved however if you have any further troubles please do let us know!
“I liked your cafetiere coffee but I was put off by the length of time it took to make it. Ten minutes, all in, is too long for me. I like coffee but I also like green tea or chamomile just as much. I'm not a coffee buff so a four minute steep for a lesser coffee is a better option for me. Sorry!”
Thank you for your honest feedback! We totally understand that everyone has their own brewing preferences. I have sent you an email to take a further look into this!
“It’s lovely decaf coffee but I’m sorry, it’s not with nearly 3 x the price (with shipping) as Starbucks own bean decaf. Sorryt if that’s controversial. I know you have all the effort and are smaller but cost is important as well as flavour”
Thank you for your honest feedback! We truly appreciate your support and understand that cost is an important factor. We're glad you enjoyed the flavor of the Colombia El Carmen Decaf, and we'll keep your thoughts in mind as we continue to grow and improve. Your feedback is valuable, and we hope to keep delivering great coffee! ☕️
Thank you for your feedback! We are happy to hear that your husband enjoyed it, please let us know if you would like any recommendations for yourself! 😊
Thank you for your feedback! We’re sorry to hear that you feel the prices are high. We strive to offer high-quality coffee and exceptional service, and we appreciate your thoughts. If you ever have any questions or concerns, feel free to reach out!
“I ordered a subscription gift on 2 occasions and there was confusion on both occasions. The confusion was a mix up between the recipients and billing addresses.I am unsure whether I input things in the application wrongly or the application is unclear, perhaps this could be looked at. On botth accasions I contacted a staff member who resolved the situation promptly and courtiously.
I am told the coffee is great!
Thanks for your prompt assistance in this matter. Bob Ross”
Thank you for your feedback, Bob! We appreciate you bringing this to our attention. We’re glad to hear that our team was able to resolve the issue quickly and courteously. We're happy to hear the coffee was a hit! 😊 If you need anything else, feel free to reach out anytime.
Thank you for your feedback! We’re sorry to hear this didn’t match up to your expectations. If you’d like to share more details, we’d be happy to help find a coffee that suits your taste better. 😊
“Love my Aeropress!! Ordered the Signature coffee blend , but am struggling to get the right taste for me. It's a science, so I'll keep tinkering with the recipe until I get it right. Ordered a one bean blend and that hits the spot !”
Thanks for sharing your Aeropress journey! We're glad you love experimenting—finding that perfect brew is half the fun! Let us know if you need tips for the Signature blend😊
