“I liked your cafetiere coffee but I was put off by the length of time it took to make it. Ten minutes, all in, is too long for me. I like coffee but I also like green tea or chamomile just as much. I'm not a coffee buff so a four minute steep for a lesser coffee is a better option for me. Sorry!”
Thank you for your honest feedback! We totally understand that everyone has their own brewing preferences. I have sent you an email to take a further look into this!
“It’s lovely decaf coffee but I’m sorry, it’s not with nearly 3 x the price (with shipping) as Starbucks own bean decaf. Sorryt if that’s controversial. I know you have all the effort and are smaller but cost is important as well as flavour”
Thank you for your honest feedback! We truly appreciate your support and understand that cost is an important factor. We're glad you enjoyed the flavor of the Colombia El Carmen Decaf, and we'll keep your thoughts in mind as we continue to grow and improve. Your feedback is valuable, and we hope to keep delivering great coffee! ☕️
Thank you for your feedback! We are happy to hear that your husband enjoyed it, please let us know if you would like any recommendations for yourself! 😊
Thank you for your feedback! We’re sorry to hear that you feel the prices are high. We strive to offer high-quality coffee and exceptional service, and we appreciate your thoughts. If you ever have any questions or concerns, feel free to reach out!
“I ordered a subscription gift on 2 occasions and there was confusion on both occasions. The confusion was a mix up between the recipients and billing addresses.I am unsure whether I input things in the application wrongly or the application is unclear, perhaps this could be looked at. On botth accasions I contacted a staff member who resolved the situation promptly and courtiously.
I am told the coffee is great!
Thanks for your prompt assistance in this matter. Bob Ross”
Thank you for your feedback, Bob! We appreciate you bringing this to our attention. We’re glad to hear that our team was able to resolve the issue quickly and courteously. We're happy to hear the coffee was a hit! 😊 If you need anything else, feel free to reach out anytime.
Thank you for your feedback! We’re sorry to hear this didn’t match up to your expectations. If you’d like to share more details, we’d be happy to help find a coffee that suits your taste better. 😊
“Love my Aeropress!! Ordered the Signature coffee blend , but am struggling to get the right taste for me. It's a science, so I'll keep tinkering with the recipe until I get it right. Ordered a one bean blend and that hits the spot !”
Thanks for sharing your Aeropress journey! We're glad you love experimenting—finding that perfect brew is half the fun! Let us know if you need tips for the Signature blend😊
“I’ve been trying to find a nice strong decaf coffee for ages now and thought rave might be the one but unfortunately it’s very weak. Nice flavour but I need to shots to get the taste”
Thank you for your honest feedback! We're sorry to hear the decaf didn’t meet your expectations for strength. We appreciate your thoughts and will pass them along to our team, please do send us over an email to info@ravecoffee.co.uk if we can help further!
“Normally excellent quick service but this time took nearly a week. Perhaps due to the time of year but they should make that sort of delay clear when ordering. I had to go elsewhere in the meantime.”
Thank you for sharing your feedback! We’re sorry to hear about the delay in your order this time around. We strive to provide quick service, but during busy periods like the holidays, delays can sometimes happen. We appreciate you pointing this out, and we’ll definitely work on improving communication about expected delivery times. We hope to serve you better in the future, and thanks for your understanding! 😊
Thank you for your feedback. We’re sorry to hear that the Fudge Blend Nº 5 didn’t meet your expectations. We appreciate your input and would be happy to recommend a different blend based on your preferences!
“Had I written this review just after my first purchase I would have awarded 5 stars. The delivery was fast, the product was great (storage container) and the price was good.
The drop in stars is because since then I have been hounded by advertising. Yes, I willingly signed up to the newsletter, expecting a useful email once every few weeks. But in the 48 days since my first order, I have received 24 emails from Rave. This borders on harassment, so now not only will I unsubscribe but they will lose a customer. To make it worse, the tone of advertising emails is dumbed down and childish, as if aimed a 5 year old. We're all adults out here buying coffee!”
Thank you for your honest feedback, and we sincerely apologise for the overwhelming emails and the tone of our communications. We’re glad you were happy with the product and delivery, but we truly regret that your experience was affected by this. If there’s anything we can do to make this right, please feel free to pop us an email at info@ravecoffee.co.uk. We’d love the opportunity to make things right.
Thank you for your feedback! We’re glad you enjoy the coffee and appreciate your honesty about the emails. We’ll take your comment on board and work on improving the experience.😊
“I was a bit annoyed when I drove to the store and was told I couldn’t buy a gift card in person - only online. So the shiny gift card in the picture isn’t something you can actually go and buy.
However the process of buying and forwarding online was fine.”
Thank you for sharing your experience! We’re sorry for the inconvenience with the gift card in-store, and we appreciate you bringing it to our attention. We're glad the online process went smoothly, and we appreciate your understanding. ☕️
“I am a regular subscriber to Rave coffee and decided to try a new coffee. For some reasons, I couldn't grind these whole beans into ground coffee for espresso. The beans seem to hard and they would get stuck in the grinder. I even cleaned the grinder and changed the settings but still not possible to grind the beans small enough for espresso.”
Thank you for your feedback! We're sorry to hear you're having trouble grinding the beans for espresso. Please pop us an email at info@ravecoffee.co.uk—we'd be happy to assist. We want to make sure you’re enjoying your coffee to the fullest! 😊
Hi Sara, thanks for your feedback. We're sorry to hear that we didn't quite hit the mark this time. If you could reach out to info@ravecoffee.co.uk we would love to better understand the situation and have the opportunity to make it right for you.
“First order was brilliant - delivered all fine
Second delivery was also great though coffee tastes much more bitter and not consistent with the first order which is disappointing.”
Thank you for your feedback! 😊 We're glad to hear that your first order went well and that the delivery was smooth. We're sorry to hear that the taste of your second order didn't meet your expectations. We strive for consistency, and your comments are valuable to us. Please feel free to reach out, and we’d be happy to assist you in finding a blend that you’ll enjoy as much as the first☕
Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.
“Love the Italian Job. Great taste, dark roast beans.
Delivery can be unpredictable though that is probably more to do with Royal Mail than Rave.
I personally have had issues with being sent vouchers that when used are rejected so I only buy now IF I get a voucher that works, if not I go elsewhere.
In summery, love the coffee, less impressed with the systems behind the business.”
Thanks for the feedback! 😊 We’re glad to hear you love the Italian Job and its dark roast flavor. We’re sorry to hear about the issues with delivery and vouchers—your feedback is valuable, and we’ll work on improving these aspects. We appreciate your support and hope to make your future experiences even better! ☕️🌟
