“Only 1/4 of coffees so far have hit the mark for me. Love the whole branding and service, but at the end of the day is the coffee sufficiently distinctive, nuanced and balanced-only once so far.”
Hi, thanks for taking the time out of your day to leave a review. Please feel free to drop us an email and we'd love to recommend a coffee that may be more suited to your taste!😊
“U can’t really comment on the coffee yet as I’ve not tried it, but I did have a delivery issue and found them very unhelpful, I had to ask them to stop emailing me as they seemed to want to prove a point to me. I wouldn’t order from them again just because of this. Also was asked how Jess did on my first enquiry, to find out it was Jess asking me this!! Very odd”
Hi Sharron,
Thank you for taking the time to leave a review. I'm really sorry to hear that your experience with our delivery process and customer service didn't meet your expectations.
Upon reviewing the situation, I can see that your order was placed on a Saturday, and as stated on our website, we operate with next working day dispatch. This means your order was processed and dispatched on Monday. It was sent via Royal Mail Tracked 24, which typically delivers within 1–2 working days. In your case, the parcel was delivered on Wednesday, which is within the expected delivery timeframe for this service.
I completely understand how frustrating delays can be, particularly when you're eager to receive a new product, and we’re genuinely sorry if our explanation came across as anything other than helpful. Our aim was simply to clarify the delivery timeframes and reassure you that your order was on its way.
Regarding the follow-up email asking for feedback on Jess, that was part of an automated system meant to help us improve our service. I can see how this could have seemed unusual, and we’re reviewing how we can make this clearer going forward.
We did offer to resend your order as a gesture of goodwill, even though the delivery was ultimately completed within the expected window. We're always striving to improve, and your feedback helps us do that.
Thank you again for sharing your thoughts, and we hope you’ll consider giving us another try in the future.
Warm regards,
Sarah
Head of Customer Services
“Method: V60. 650 micron grind. Water at 94c. 15g to 240ml ratio. 40ml bloom for 45s, four pours of 50ml every 30s. Third pour high for agitation.
Result. Gentle slippery juiciness reminiscent of lychee, white peach minerality and hint of lavender. Lychee lingers and lingers and lingers of roof of pallet.”
“I placed an order a few times now and overall, happy with the experiance as well as the site look and feel.
Used the support last week which was quick to answer, but the low score is for not helpful and long procedure.”
Thank you for your honest feedback! 🙏 I can see that you spoke to our customer service team yesterday, if there is anything else that we can help with then please let us know!
Thanks for the feedback! 😊 We’re glad the delivery and price hit the mark. Sorry to hear the beans weren’t quite what you expected—feel free to reach out if you want help finding a roast that suits your taste better!
Thanks again for your feedback! We're really pleased you enjoyed the coffee, but we're sorry to hear about the delivery issues. Could you please drop us an email with the details? We'd love to look into this further and make things right!
“The first bag of coffee I ordered was amazing, the second bag there was something off with and it tasted/smelled a bit like a barn. Used a webchat to try resolve and was told they would have to consult the roasters, but I have had nothing back.”
Thank you for your feedback! We're sorry the coffee didn’t quite hit the mark for you, but we appreciate your honesty and would love to help you find another blend that suits your taste better, please send us an email to info@ravecoffee.co.uk!
“Website easy to use
The art on the products is class
271 excellent ; easy to make, tastes like the packet says
Nectarine honeysuckle pink lemonade
256 I can’t make it taste nice, I tried 4 times, down to 90’C and 1:40 v60 but still mudy to me ?”
“Disappointed to have been offered this one after selecting a preference for dark roasts - this one is labelled a medium roast so not sure why it was suggested”
Thank you for your feedback, and we’re sorry to hear about the mix-up with the roast suggestion. We definitely want to match you with the best options based on your preferences. If you'd like, feel free to reach out to us directly, and we’ll be happy to help find a dark roast that suits your taste! ☕
“It's important that descriptions are acurate, as raised expections only sometimes result in disappointment.
I have bought several packs of coffee from Rave Coffee, and have looked forward to tasting them. However I have yet to find a coffee that stands up to its description. The coffees i have tried so far have been bland and quite nondescript.”
Thanks again for your feedback—it really helps us improve. If you’re open to it, we’d love to learn more about your experience and help you find the right coffee match. Please feel free to email us at info@ravecoffee.co.uk
“Although probably not Rave's fault but received an empty box! Replacement box had coffee but also a tracked package for a third party! PO in the west country not reliable!”
Thanks for bringing this to our attention, and we're really sorry for the unusual delivery issues you've experienced. While it sounds like the mix-up may have been on the courier’s end, we’re glad we could get a replacement out to you quickly. If you have any further concerns, please don’t hesitate to get in touch—we’re here to help!
“I think the quality of the coffee has dropped in recent weeks. Not sure what the issue is but seems less consistent than it was. Might be due to the age of the beans before roasting, perhaps introduction of some Robusta into the blends? THinking about looking elsewhere I'm afraid.”
Thanks for your honest feedback — we're really sorry to hear you've noticed a drop in consistency. That’s not the experience we aim to deliver. We'd love to look into this further and help resolve it, so please feel free to reach out to us at info@ravecoffee.co.uk. Your satisfaction means a lot to us, and we appreciate you giving us the opportunity to make things right ☕
“A very subtle coffee that requires careful brewing to extract flavour. Pleasant, but I personally prefer something with more kick. Not really to be used wth milk”
Thanks for the thoughtful feedback! 😊 Sounds like this one didn’t quite match your taste, but we really appreciate you giving it a try. If you're after something with more kick and good with milk, we’d be happy to recommend a bolder option! ☕
Thanks for sharing your feedback! 😊 We appreciate you giving our decaf a try. If you’re ever interested in trying a different one, feel free to reach out — we’ve got a few more decaf options that might be more to your liking! ☕
Thank you for your feedback! We completely understand, and we'd like to clarify that reviews can also be about our service and delivery, so there’s no need to worry if you haven’t opened or used the item yet. We value your input on every aspect of your experience with us. If there's anything else you'd like to share, please feel free to do so!
