“Swiss Water Decaf Blend Nº 11 is nothing to rave about! Couldn't quite work
out the taste, but it certainly wasn't coffee. Will be giving Rave a miss in future.”
“I'd love to leave a review, however due to you guys deciding to use Royal Mail (certified wankers) I've yet to receive my coffee and storage pod.
Please use a different delivery service that doesn't require a signature for a delivery of f*ing coffee beans.”
We hear you loud and clear! It’s incredibly frustrating when you’re just waiting on your coffee fix.
Our Royal Mail parcels are set up as Tracked 24 (No Signature Required), so it sounds like something went wrong on their end. I've dropped you an email to arrange a replacement via an alternative courier to ensure this gets to you without the hassle.
We're keen to get this resolved as swiftly as possible!
“Awful service. Paid extra to ensure next day delivery and took a week to arrive. When arrived box was open and damaged. My request for a refund or some compensation is being ignored.”
“Made an order never arrived told another order had been made it never arrived either. Unable to track and received no confirmation of any sort from delivery company £50 on coffee for nothing won't be ordering again.”
“Coffee was tasty and I enjoyed it untill I put a scope of ground coffee into my automatic ground chamber and in that spoon was a bean of coffee and I believe it damaged it as now machine don't work.”
“I've been using Rave for a couple of years but the latest experience has left a bad taste in my mouth and i may not order from them again. I received my order late and the package had a rip so the coffee bag had leaked in the box leading to a mess when i opened it. I therefore had to buy coffee from else where while customer service could send me a new order. When i asked for some additional freebies as i had to buy coffee elsewhere in the few days the new bag would come i was told to just use the ripped bag. i thought this was very poor customer service as the product was damaged in the box and would have been very unhygenic to just used the faulty product (any thing could have gotten in to the packet during transport)”
Thanks for the feedback! We're so sorry to hear this. If you drop us an email, we'd love to look into this with you and see if we can suggest some recipes based on your brewing method or see if we can reccomend something more to your taste?
“I filled in a questionnaire because it said I would have a discount when I checked out it said discount discount apply, now they keep sending me promo emails.”
“Despite the recommendation by friends I was left disappointed. The coffee was bland and bitter . Nothing to rave about
Sadly I’ll not be buying any more .
Loved the packaging and designs but ….”
Thanks for the feedback! We're so sorry to hear you didn't enjoy your experience with us. If you drop us an email we'd be happy to look into this further with you and see what went wrong and if we can fix this for you 🙏
“Thought I was buying a milk jug with temperature on it then I get a delivery with a sticker inside the envelope even had a cheek to send a welcome pack”
Hi, thanks for taking the time to leave us a review! Our TempTagPro is a handy piece of kit that goes on a milk jug which we sell separately on our website! If there's anything we can help with or any queries please do feel free to drop us an email!✨☀️
“I bought this as a birthday gift for my son-in-law by 14 July I have no idea if your product is any good as, since as far as I know, it hasn't reached my son in law. The Royal Mail kept saying noone was in which was rubbish as my daughter works at home. The most recent attempt she got to the door to see the postman driving away. I asked to have the parcel diverted to a nearby post office but when I went on Friday it hadn't arrived
You may need to switch to a better delivery service”
Hi, I'm so sorry to hear this has been your experience and I'd love to get to the bottom of this for you as soon as possible! I have dropped you an email to understand more about the situation and to get things sorted!
“Wouldn't recommend this particular bean for espresso unfortunately. Wasted quite a bit trying to dial in and it's just impossible to get a good shot out of it. I'm getting fast/sour shots and can't grind any finer as that's just causing a ton of channeling. Don't know if I just have a bad batch but I've had to resign the rest of the bag for aeropress lattes..
I'm noticing a lot of inconsistency in the colour of the beans, so maybe it's a roasting issue”
