“I bought this as a birthday gift for my son-in-law by 14 July I have no idea if your product is any good as, since as far as I know, it hasn't reached my son in law. The Royal Mail kept saying noone was in which was rubbish as my daughter works at home. The most recent attempt she got to the door to see the postman driving away. I asked to have the parcel diverted to a nearby post office but when I went on Friday it hadn't arrived
You may need to switch to a better delivery service”
Hi, I'm so sorry to hear this has been your experience and I'd love to get to the bottom of this for you as soon as possible! I have dropped you an email to understand more about the situation and to get things sorted!
“Wouldn't recommend this particular bean for espresso unfortunately. Wasted quite a bit trying to dial in and it's just impossible to get a good shot out of it. I'm getting fast/sour shots and can't grind any finer as that's just causing a ton of channeling. Don't know if I just have a bad batch but I've had to resign the rest of the bag for aeropress lattes..
I'm noticing a lot of inconsistency in the colour of the beans, so maybe it's a roasting issue”
Really sorry about this, from my side I can see that we went back to you on 8th May and did not receive a response so we have since sent another message, please let us know if you have not received this!
Apologies that this was the case! Please could you send us over an email to info@ravecoffee.co.uk with your order number and we will take a look into this asap for you!
“Really did not deliver. Was super excited to try the decaf but sadly disappointed. No depth of flavour really weak. So so disappointed and the customer service team at Rave have been really unresponsive.”
“Ordered coffee over a week ago and no idea where it is. They make you download a separate app to track the order but and when you do that it just says the order has been “dispatched”. Won’t order from there again.”
Hey, really sorry that this had been the case, I have taken a look into this and can see that this has now been delivered and that we sent over the proof of delivery to you, please pop us an email if you have any further troubles!
“Blocks my coffee machine
I bought the espresso grind and was looking forward to some fantastic coffee after trying a few other specialty coffee companies. Unfortunately the coffee is very bitter and frequently blocks my coffee machine, to the point that I’ve given up and ordered some from another company.
After a bit of googling it then occurred to me that the grind size was probably too small for my DeLonghi pressurised porta filter. I checked your website again and couldn’t find any reference to not using the espresso grind for a pressurised porta filter, and after a few minutes of hunting for it I found the little ‘i’ next to the grind size where it says don’t use for DeLonghi machines.
You should probably make that a bit more obvious on your site, or the espresso grind should be able to be used in consumer espresso machines.
To make things worse, I had a card posted to me to say hope I'm enjoying my coffee and Rob Hodge (MD / CEO I presume?) would love to hear feedback, and it specifically states "I read every email". Dissappointingly I have had no response.
Overall hugely dissappointed that the espresso doesn't work in my espresso machine, that I've wasted money, and that the email wasn't even acknowledged yet I have received 5 marketing emails since purchasing the coffee.
Sort yourselves out Rave team.”
“I’ve been extremely disappointed with Rave’s handling of my coffee order. I purchased their Colombia Villamaria Decaf No 282 expecting a light roast, but received beans that were unmistakably very dark - clearly not as advertised. The explanation provided that roast level is solely about flavor rather than bean colour feels unconvincing, especially since industry standards measure roast by appearance. The overall experience left me questioning the transparency and accuracy of their product descriptions.
A friend of mine had a similar poor experience when they ordered grounded coffee for espresso but received whole beans instead. Their concerns were met with an unsatisfactory response offering no refund or meaningful compensation - just a 10% discount, which is even less than the initial welcome discount. Both experiences suggest a concerning pattern in Rave’s product fulfilment and customer service practices.”
Thank you for reaching out and sharing your concerns with us. I genuinely apologise for any disappointment you've experienced with your recent order. We take feedback like this seriously, and I’d like to address the points you raised directly.
Firstly, I completely understand how the visual appearance of the Colombia Villamaria Decaf No 282 may have led to confusion. As we discussed in our previous emails, this particular coffee is roasted to a light profile, in terms of being roasted at a lower temperature and amount of time the beans are in the roaster. Decaf beans often appear darker than regular caffeinated beans because the decaffeination process weakens the bean's internal structure, making them less dense and more porous which causes them to absorb heat and colour more readily during roasting. While we strive for transparency in our product descriptions, I appreciate that the visual discrepancy may have been frustrating.
I also want to assure you that, in my previous emails, I asked about the flavour and taste of the coffee but did not receive any specific concerns regarding the taste itself. If the flavour of the coffee is not meeting your expectations or if you have any other concerns about its quality, please let us know—we would be more than happy to assist and ensure you are completely satisfied. Without knowing if the coffee’s flavour is an issue, it’s difficult for us to fully understand if there is a problem with the product itself.
Regarding the issue with your friend’s order, I can understand your frustration, but I want to clarify that this type of experience is not representative of the service we aim to provide. If there was a mistake made, we would always be happy to investigate and resolve it. If you can provide us with your friend’s order number or any more details, we would be glad to look into this further.
We sincerely value your feedback, and it’s important to us that you have a positive experience with our products and service. Please don’t hesitate to reach out to us if you would like to discuss any further details or need assistance with anything else.
Best regards,
Sarah
Head of Customer Services
Sorry to hear this decaf wasn’t to your taste! We appreciate your feedback and hope you find a coffee that suits your preferences better in the future. ☕
“Very bad. I received a second 2kg bag just one week after giving them a go, and was automatically billed through my PayPal account. I stopped this at my PP account, and contacted Rave... They replied a week late with bad communication overall. Instead of putting things right in a normal way, they were demanding further info, so they can investigate - in that general direction and form of customer service. It was never resolved and they generally couldn't care less so it would seem. Bizarre.”
Thank you for your review! Sorry to hear that this has been the case. I have sent you an email regarding this as we would love some further information and to make this right.
“The ground coffee was spilt in the box.
The grind was too fine for good pourover coffee. Possibly aeropress but certainly not v60.
A shame as I regularly use Rave.”
We're really sorry to hear about your recent experience with the coffee. We completely understand your frustration with the spill and the grind not being suitable for your brewing method. We take these matters seriously and have already sent you an email to look into this further and make it right!
Thanks for your feedback. We're sorry to hear the coffees didn’t meet your expectations. If you'd like, we can help recommend some blends that might better suit your taste! ☕
“Hi this delivery was the first time my coffee was sent without a label.
I am not sure if I got the one I ordered.
Now I wish I had only ordered the small pack rather than the 1 kg. The only coffee bean I don't like is Ethiopian...I think this is what was sent.
My husband is not happy with the tea I ordered...but this was the first time I ordered tea... and this may be down to preference.”
We're really sorry to hear about the issue you're experiencing with your Aeropress. To help resolve this, please email us at info@ravecoffee.co.uk, and we'll be happy to assist you further. Your safety and satisfaction are our top priority! ☕
Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.
Dear Bryon,
Thank you for your feedback! We’re delighted to hear you enjoyed the coffee.
I understand your concerns regarding delivery timelines, and I sincerely apologise for any confusion about our process. We strive for transparency and appreciate the opportunity to clarify. As mentioned in our earlier correspondence, we offer next working day dispatch, which is indicated at checkout. Upon review, your order placed on 26/09 was processed the next day and successfully delivered on 28/09, in line with our targets.
We truly value your experience and want to ensure all your concerns are addressed. If there’s anything further we can assist you with, please don’t hesitate to reach out directly.
Thank you for your understanding.
Best regards,
Sarah
Head of Customer Services
Sorry to hear it didn’t meet your expectations. 😕 If you have any specific feedback or need assistance, please let us know at info@ravecoffee.co.uk. We’re here to help!
“Coffee tastes great but the pods killed my coffee machine. Rave refunded the cost of the pods but I had to replace the machine at my own cost. Rave recently sent me some new ones to try FOC, as they changed the pod design to resolve they issue. Unfortunately they didn't let me know they were sending them so I just got an unexpected email about a 'purchase' I didn't think I had made. A nice gesture, but poorly executed. I wont risk Rave pods again since I have no reason to believe they would replace my new machine if they also caused high levels of back pressure resulting in damage. I have asked Rave to delete my data from their system which they tell they have done, however I am still getting requests to leave a review. So here it is.”
Hi,
Thank you for taking the time to leave a review. I'm truly sorry we missed the mark on this occasion. As discussed previously, we are very keen to make this right and committed to keeping you updated once we were confident that the issue with our previous design had been resolved. This is why we sent out a free order of our new pods along with a personalised note addressing the issue.
I appreciate your honest feedback that this could have been handled better and will certainly take this into consideration for the future.
Regarding your request for data deletion, we have confirmed that your data will be removed from our system by 26/12/24. We apologise for any further requests for reviews you may have received, and we are taking steps to ensure this does not happen again.
We truly value your feedback, as it helps us improve our products and services. Should you have any further questions or require additional assistance, please don't hesitate to reach out.
Thank you once again for your patience and understanding.
Best regards,
Sarah
