Thanks for your review! We're really glad you enjoyed the coffee, although we're sorry to hear the delivery let the experience down.
If you could send a few more details to info@ravecoffee.co.uk we would be more than happy to take a further look into this for you!
“Really hard to push the coffee grounds through the filter it's really stiff and the cup keeps moving. Plus after all the hard work you get a quarter of a cup. Coffee Italian brand is average taste was looking forward to this but bit of a let down ☹️”
Hey Nathan,
Thank you for taking the time to leave us a review, sorry to hear this!
Would you mins sending us over some photos of the grind to info@ravecoffee.co.uk as we would love to take a further look into this for you😊
Thanks,
Jess
“Very bad, the coffee was delivery to the wrong house!
Complaint and they were going to send the same order, but I went out of my way to find and collect the order. Called back to cancel the order which was cancelled. I stressed compensation should be given but nothing was ever done about it. Extremely disappointing, not sure I will be ordering my coffee from again.
The coffee should have been delivered on Saturday did not get the coffee until Monday afternoon. I did not have any coffee in the house all of that time.”
Hey,
Thank you for taking the time to leave us a review, apologies that this has been the case! I have popped you an email to take a further look into this😊
Thanks,
Jess (Customer Service Team Lead)
“Unless you are willing to buy an extremely expensive speciality grinder and even then are happy with lukewarm espresso, I would not recommend. No crema at all.”
Hey Bradley,
Thanks for taking the time to leave a review!
Apologies for any confusion. We experienced a slight delay from our supply chain with our usual packaging, our team had sourced a replacement to tide us over temporarily, so orders can continue shipping as normal.
I can confirm that our normal bags are now back and being sent out as usual!
Thanks,
Jess
“Hi Rave Team,
Thanks for reaching out for feedback.
Unfortunately, the timing is perfect because I have a serious issue with the grind size of my recent purchase of Signature Blend No 1.
I ordered the "Filter | Stove Top | AeroPress" pre-ground option, but the grind consistency is completely broken. It is totally unusable for its intended method:
1. For Filter: The grind contains way too much fine dust. When I try to brew it in a pour-over, it completely clogs the paper filter. The water stands still, and it results in a muddy, over-extracted cup. For comparison, when I grind coffee for filter myself using 65 units on my hand grinder, I get a completely different, much coarser and correct result.
2. Uneven consistency: Since the filter method failed, I examined the grind closer and tried using it in an unpressurized single-wall basket on my espresso machine. It instantly caused severe channeling and sprayed everywhere, proving that the grind is an uneven mix of fine dust and overly coarse particles.
It seems your production grinder settings were completely off for this batch. As it stands, I cannot use this 1kg bag at all.
Could you please look into this and let me know how we can resolve this?
Best regards,
Dzmitry Buben”
Hey Dzmitry,
Thank you for taking the time to leave a review, I am so sorry that you have found this to be the case!
I have sent you over an email to take a further look into this and hopefully resolve this for you😊
Thanks,
Jess (Customer Service Team Lead)
We're sorry to hear your order didn't arrive as expected. We can see that you got in touch with our team, and after looking into this we found that the parcel had unfortunately been lost in transit, so a replacement was arranged for you.
We hope your replacement arrived safely, and thanks for your patience while we got this sorted!
“The family usually love your stuff but I cannot give a review of the latest coffee as it is a birthday present as yet not given. I give one star as I cannot submit the review without pressing something!”
“Firstly this review does not reflect in any way on Rave as they were great, this airscape container however is far from great. All started off ok, they are a pretty well made container but the major flaw here are the plastic lids, I’ve been using the 2 containers I purchased for a couple of months now and the lids absolutely stink of horrible stale coffee, it’s absorbed into the plastic and won’t wash off and any beans stored in the containers now take on this smell and cannot be used. I’ve gone back to storing in the bag the beans come in again and have wasted £60”
“Coffee was meant to arrive on Tuesday last week, it is now Tuesday the next week still no coffee. I have recived about 30 emails updating me constantly that we are still without coffee, starting from an arrival time of 9.30 - 10.30am last tuesday to expected delivery before 5pm this tuesday.”
Hey,
Thanks so much for taking the time to leave a review and I'm so sorry about the delay with your order!
We would absolutely expect your order to be with you sooner than this, I've just dropped you an email so we can get this resolved for you asap.
Thanks,
Sarah
Head of Customer Service
“Quick delivery. No problems
I ordered 3 packs of different coffees. I have tried the Colombia el Carmen twice. I was looking forward to the caramel, chocolate and red fruits promised hoping for a good strong brew. Instead I found it to be insipid and thin. Although I used far less water than I usually do the second time there was no improvement. Very disappointing. I hope that the other 2 coffees ordered will be better. The filter grind seems coarser than expecooted copmpared with coffees bought in the past from other companies. Unfortunately, I would not buy this coffee again.”
Thank you for the feedback. We're so sorry you haven't enjoyed this blend. If you drop us a message to info@ravecoffee.co.uk we'd be happy to suggest something more suitable to your taste😀
“Swiss Water Decaf Blend Nº 11 is nothing to rave about! Couldn't quite work
out the taste, but it certainly wasn't coffee. Will be giving Rave a miss in future.”
“Awful service. Paid extra to ensure next day delivery and took a week to arrive. When arrived box was open and damaged. My request for a refund or some compensation is being ignored.”
