“We opened this coffee this past weekend. 4 of us in our family tried it and I’m so sorry to say, none of us liked it one bit. Packaging etc, fantastic, as usual, but the taste was just not nice. A very odd tang to it. A whole pack left open now, with no takers to drink any more of it.”
Hey Einir,
Thank you for taking the time to leave us a review!
So sorry to hear this, I have sent you over an email just to get some more info and to take a further look into this for you😊
Thanks,
Jess
Hey Kathiravan,
Thank you for taking the time to leave a review!
Apologies that this has been the case, I have sent over an email to take a further look into your order as I can see we sent out a replacement for you recently😊
Thanks,
Jess
“As I haven’t received my parcel from yourselves yet I am unable to write a review at this time. When it finally arrives I will let you know. Many thanks Mark”
Hey Mark,
Thank you for taking the time to leave a review!
Apologies about this. I can see that you called up and spoke to us regarding this and we have sent over a follow up email, I have just checked and can see that this order was delivered so I have sent you another message just to check that everything was okay with this one😊
Thanks,
Jess
“Sadly, royal fail have kidnapped my coffee and its stuck at a depot that I'll very likely never get to. I'd love to tell you it's amazing but I've had to go elsewhere for my coffee. I won't download and use their app, so I can never get their deliveries.”
Hey Doug,
Thank you for taking the time to leave a review!
I have sent you over an email to take a further look into where this order is and hopefully we can get to the bottom of this😊
Thanks,
Jess
Thanks for taking the time to share your feedback. We’re sorry to hear that this one wasn’t a good match for you. We’ve sent you an email as we’d really like to understand a little more about your experience and see how we can help. ☕
Hey,
Thanks for leaving your review and I'm so sorry to hear that your order has not arrived!
I've just had a look on our side and it looks like your order has gone on a bit of an adventure with Royal Mail but I can see we have a replacement order on its way to you asap.
Hopefully this one arrives safe and sound but if you have any other trouble, just give us a shout!
Best,
Sarah
Head of Customer Services
“Two major bugs bears...
Firstly(and most importantly) the coffee is average at best when compared to other subscription coffee.
Secondly, since ordering from Rave their adverts are all over my social.media, which is incredibly frustrating.”
Hey Jack,
Thanks for taking the time to leave a review and I'm really sorry to see that you haven't had a good experience with us!
We'd love the opportunity to get this resolved for you, I've just dropped you an email to see what we can do to help.
Best,
Sarah
“Frist good things: your branding is perfect, I love it, keep it up. I love the idea that you roast to order, that's why I also ordered the coffee from you. I also have a good feeling that you love coffee. Now for the bad points (but learning from bad comments is a good thing): the coffee is heavily watered down and very mild. I try a lot of capsules from all over Europe and UK in my Nespresso machine and unfortunatelly this is the mildest and most watered down one so far. The aluminium pods from my experience are best at keeping the aroma and doing correct extraction and I always give it to the recycling in a special bag that you can order for free. Have a try of some aluminium pods and taste the difference, especially Sumatra pods from Waitrose. I hope you'll keep on improving, fingers crossed and best wishes.”
Thanks so much for your detailed feedback, and for the kind words about our branding and roast to order approach! We're sorry to hear the capsules didn't deliver the strength and extraction you were hoping for. We really appreciate you sharing your experience and suggestions, as this kind of feedback is genuinely helpful to us☕
Thanks for your review! We're really glad you enjoyed the coffee, although we're sorry to hear the delivery let the experience down.
If you could send a few more details to info@ravecoffee.co.uk we would be more than happy to take a further look into this for you!
“Really hard to push the coffee grounds through the filter it's really stiff and the cup keeps moving. Plus after all the hard work you get a quarter of a cup. Coffee Italian brand is average taste was looking forward to this but bit of a let down ☹️”
Hey Nathan,
Thank you for taking the time to leave us a review, sorry to hear this!
Would you mins sending us over some photos of the grind to info@ravecoffee.co.uk as we would love to take a further look into this for you😊
Thanks,
Jess
“Very bad, the coffee was delivery to the wrong house!
Complaint and they were going to send the same order, but I went out of my way to find and collect the order. Called back to cancel the order which was cancelled. I stressed compensation should be given but nothing was ever done about it. Extremely disappointing, not sure I will be ordering my coffee from again.
The coffee should have been delivered on Saturday did not get the coffee until Monday afternoon. I did not have any coffee in the house all of that time.”
Hey,
Thank you for taking the time to leave us a review, apologies that this has been the case! I have popped you an email to take a further look into this😊
Thanks,
Jess (Customer Service Team Lead)
“Unless you are willing to buy an extremely expensive speciality grinder and even then are happy with lukewarm espresso, I would not recommend. No crema at all.”
Hey Bradley,
Thanks for taking the time to leave a review!
Apologies for any confusion. We experienced a slight delay from our supply chain with our usual packaging, our team had sourced a replacement to tide us over temporarily, so orders can continue shipping as normal.
I can confirm that our normal bags are now back and being sent out as usual!
Thanks,
Jess
“Hi Rave Team,
Thanks for reaching out for feedback.
Unfortunately, the timing is perfect because I have a serious issue with the grind size of my recent purchase of Signature Blend No 1.
I ordered the "Filter | Stove Top | AeroPress" pre-ground option, but the grind consistency is completely broken. It is totally unusable for its intended method:
1. For Filter: The grind contains way too much fine dust. When I try to brew it in a pour-over, it completely clogs the paper filter. The water stands still, and it results in a muddy, over-extracted cup. For comparison, when I grind coffee for filter myself using 65 units on my hand grinder, I get a completely different, much coarser and correct result.
2. Uneven consistency: Since the filter method failed, I examined the grind closer and tried using it in an unpressurized single-wall basket on my espresso machine. It instantly caused severe channeling and sprayed everywhere, proving that the grind is an uneven mix of fine dust and overly coarse particles.
It seems your production grinder settings were completely off for this batch. As it stands, I cannot use this 1kg bag at all.
Could you please look into this and let me know how we can resolve this?
Best regards,
Dzmitry Buben”
Hey Dzmitry,
Thank you for taking the time to leave a review, I am so sorry that you have found this to be the case!
I have sent you over an email to take a further look into this and hopefully resolve this for you😊
Thanks,
Jess (Customer Service Team Lead)
We're sorry to hear your order didn't arrive as expected. We can see that you got in touch with our team, and after looking into this we found that the parcel had unfortunately been lost in transit, so a replacement was arranged for you.
We hope your replacement arrived safely, and thanks for your patience while we got this sorted!
“The family usually love your stuff but I cannot give a review of the latest coffee as it is a birthday present as yet not given. I give one star as I cannot submit the review without pressing something!”
