“The sample pack of pods tastes great, however we have a problem with the pods leaking around the seal on our Kitchen Aid Artisan machine, which means we lose a variable percentage into the drip tray. Shame, as the coffee is good.”
“I have a subscription with Rave and love it. I reliably get a decent surprise every time they arrive. I’d recommend rave to anyone who wants a decent coffee.”
Hey Andrew,
Thanks for your review and I'm so glad to hear that you're loving your roastery's choice subscription!
Cheers to many more brews ☕️
Best,
Sarah
“Great services from Rave Coffee shame you had to send it 3 times before it was delivered successfully. Royal Mail has let us both down time & time again, shocking service.
Thanks for your help in getting this over the line.”
Hey Tim,
Thanks for your review and I'm so sorry again for the delays with the delivery for your order.
We completely understand the frustration here and tbh we're also feeling pretty let down by our delivery partners. We're escalating this internally to hopefully reduce these issues from happening in the future.
I am glad we managed to get to your order to you in the end and genuinely hope you enjoy these beans.
As always, we're here to help if you run into any other trouble.
Best,
Sarah
Head of Customer Services
Thanks so much for taking the time to leave this review and I'm so sorry for the mix-up here!
I've just had a look into this and I can see we have created a replacement for the correct grind but I've just dropped you an email to follow up and ensure this has now all been resolved for you.
Best,
Sarah
Head of Customer Services
Hey Steve,
Thank you for taking the time to leave a review, we really appreciate it!
Sorry to hear that this was not for you, we completely understand that coffee is personal preference however I would love to take a further look into this for you so have sent you over an email to hopefully be able to do this😊
Thanks,
Jess
Hey Aaron,
Seems we were a bit quick asking for a review! I can see that this order has now been delivered however I have sent you over an email just to confirm everything was okay with this😊
Thanks,
Jess
“I’ve been trying many coffee brands. This is my second purchase from Rave, the first was their signature blend which was pleasant. Now I’ve bought the single origin Colombia El Carmen Nº 50. The beans seem stale to me and no matter how I try set up the machine, different grinder strengths and different temps I can’t get rid a dull papery taste when I do the espresso. I expect I got a bad batch and will try their blend again.”
Hey Josh,
Thanks so much for taking the time to leave your review and I'm really sorry to hear that you were struggling to get a good shot from this one!
I've just dropped you an email to get a little more info here and see what we can do to help!
Best,
Sarah
“Mistakenly ordered Brazil Guima Estate Green Beans 1st time self roasting slightly over roasted. My fault still OK will try again next time for a better result”
“no coffee expert, just simply extracting espressos at home for fun. The smell and incredible (as always with Rave coffee), however this batch did seem to be a little weak bodied. For a darker roast I expected a little more thickness and richness. Even grinding at my finest setting, the espessos run in 19 seconds and came out watery and a little sour. Could be me, not too sure. I would not buy again if I had the change :)”
“Coffee is great 👍 but really disappointed with the discovery subscription. I ordered two bags and assumed they were going to be different flavours. I really enjoy trying new coffee flavours. Both bags were the same. Next time I will just order two different bags.”
“Great company, love their different blends. Website is easy to use and shipping is always quick. Sent some to my nephew in Colorado and he loved it too, have since sent more.”
“I have bought this coffee in the past and liked it, but I found this time, it appears to have been roasted lighter than I remember. As a result I got more citrus type flavours rather than the bold, dark roasted flavours. Might suit some but I will look for other dark roasted coffees from Rave next.”
Thank you for the review Gary! We're really sorry about the temporary bags that we had to use during a stock error. We're pleased to say that the regular, resealable bags are back again 😊☕
“Very much like the concept of freshly ground coffee straight from the roastery with a coffee shop. Whilst we know a great coffee needs curating we do find the service really slow and wonder if another machine could be invested in and / or the counter arrangement somehow being sped up. Also despite asking for ‘extra hot’ it seems the coffee here is often lukewarm which I don’t experience elsewhere. Very much like the team and comments are made from a genuine place and hope they will be received constructively!”
