“This feels very petty. But I have been asked to give a review so here it is. (Brands seem very insistant on getting a review these days). The packaging is very annoying. They came with labels stapled to them, which had to be removed to open the packet. However, once the label was removed, there was no identification on the actual pack. Coffee had leaked everywhere in the box, and when I picked it up, it was all over the floor. The unzipping mechanism on the pack is fiddly and annoying. One wouldn't open and I had to cut it in the end. I'm currently trialling lots of different coffees because I've switched to decaf and am trying to settle on a regular brand I like. Even before tasting these, I decided they weren't for me, as the packaging made me grumpy. Sorry to leave a mediocre review based not on the coffee! I have tried 2 different decaf options, and they were acceptable. I think I prefer a darker roast, so though they were okay, the packaging would mean they are never my 1st choice!”
“Been using RAVE for almost a year now, started off great but the last 2/3 months I’ve been disappointed. I get a 1KG bag every three weeks on subscription but thinking of cancelling due to the drop in quality. If I wrote this review 6 months ago it would easily be 5 stars. Maybe it’s just a purple patch or I’ve been unlucky but hopefully the quality starts to improve again.”
“Bought as a birthday present and was well-received
I had chosen the gift wrap addition and was expecting the coffee to be placed in the bag as it seemed it was being gifted to someone (different delivery address, note written to receiver)
Unfortunately this wasn’t the case and the coffee was sent beside an empty “gift bag” not ideal and a waste of money purchasing the addition”
Thanks for taking the time to leave us a review- we really appreciate this feedback and have passed this on to the relevant team to review! Please do feel free to drop us an email if there is anything more we can do!☀️
“Great initial service from rave as usual. How when I the came a glass was smashed. A week later I still have not heard anything from customer service, which is such a shame as I highly rate rave normally”
“After receiving an empty box the first time it was delivered they acted quickly to rectify the problem and a new one was sent out without any questions or problems”
“Bought a coffee subscription as gift , but I had email on due day to say I had some free coffee addressed to the recipient,which was odd .
I presumed gift was wrongly sent to me .
I later discovered the recipient did receive an email confirming the coffee subscription gift but was also informed of the cost of the gift which was very annoying.”
Hi Stephanie,
Thank you for taking the time to feedback, We'd love to make this right, I have dropped you an email so I can look into this further🕵️♀️
We always want our gifters and gifties to be happy with their purchases!
Thanks for the review, sorry to hear the coffee you ordered wasn't what you were hoping for! If you drop us an email we'd love to recommend a coffee that may suit your preferences more!😊
“Really nice tea, gives you a strong cup without waiting ages for it to brew. Only let down was that you only get 15 in a box and 3 of mine split open when I tried to separate the tag. Otherwise it would have been a 5*.
Can’t fault the coffee though, it’s the only brand we use!”
Thanks for taking the time to leave a review. Glad that you're loving our tea bags. We are aware of the issue with the tea bags splitting and our manufacturer is looking into this. I've dropped you an email to get this sorted for you!😊
“The Airscape storage jar looks great - however the top lid doesn't fit snuggly - when I push it down it slowly lifts back up - maybe the coffee is airtight with the internal lid working well - it's just disappointing that it doesn't work as well as I'd anticipated.”
“Only 1/4 of coffees so far have hit the mark for me. Love the whole branding and service, but at the end of the day is the coffee sufficiently distinctive, nuanced and balanced-only once so far.”
Hi, thanks for taking the time out of your day to leave a review. Please feel free to drop us an email and we'd love to recommend a coffee that may be more suited to your taste!😊
“U can’t really comment on the coffee yet as I’ve not tried it, but I did have a delivery issue and found them very unhelpful, I had to ask them to stop emailing me as they seemed to want to prove a point to me. I wouldn’t order from them again just because of this. Also was asked how Jess did on my first enquiry, to find out it was Jess asking me this!! Very odd”
Hi Sharron,
Thank you for taking the time to leave a review. I'm really sorry to hear that your experience with our delivery process and customer service didn't meet your expectations.
Upon reviewing the situation, I can see that your order was placed on a Saturday, and as stated on our website, we operate with next working day dispatch. This means your order was processed and dispatched on Monday. It was sent via Royal Mail Tracked 24, which typically delivers within 1–2 working days. In your case, the parcel was delivered on Wednesday, which is within the expected delivery timeframe for this service.
I completely understand how frustrating delays can be, particularly when you're eager to receive a new product, and we’re genuinely sorry if our explanation came across as anything other than helpful. Our aim was simply to clarify the delivery timeframes and reassure you that your order was on its way.
Regarding the follow-up email asking for feedback on Jess, that was part of an automated system meant to help us improve our service. I can see how this could have seemed unusual, and we’re reviewing how we can make this clearer going forward.
We did offer to resend your order as a gesture of goodwill, even though the delivery was ultimately completed within the expected window. We're always striving to improve, and your feedback helps us do that.
Thank you again for sharing your thoughts, and we hope you’ll consider giving us another try in the future.
Warm regards,
Sarah
Head of Customer Services
“Method: V60. 650 micron grind. Water at 94c. 15g to 240ml ratio. 40ml bloom for 45s, four pours of 50ml every 30s. Third pour high for agitation.
Result. Gentle slippery juiciness reminiscent of lychee, white peach minerality and hint of lavender. Lychee lingers and lingers and lingers of roof of pallet.”
“I placed an order a few times now and overall, happy with the experiance as well as the site look and feel.
Used the support last week which was quick to answer, but the low score is for not helpful and long procedure.”
Thank you for your honest feedback! 🙏 I can see that you spoke to our customer service team yesterday, if there is anything else that we can help with then please let us know!
Thanks for the feedback! 😊 We’re glad the delivery and price hit the mark. Sorry to hear the beans weren’t quite what you expected—feel free to reach out if you want help finding a roast that suits your taste better!
Thanks again for your feedback! We're really pleased you enjoyed the coffee, but we're sorry to hear about the delivery issues. Could you please drop us an email with the details? We'd love to look into this further and make things right!
