“Great company, love their different blends. Website is easy to use and shipping is always quick. Sent some to my nephew in Colorado and he loved it too, have since sent more.”
“I have bought this coffee in the past and liked it, but I found this time, it appears to have been roasted lighter than I remember. As a result I got more citrus type flavours rather than the bold, dark roasted flavours. Might suit some but I will look for other dark roasted coffees from Rave next.”
“Very much like the concept of freshly ground coffee straight from the roastery with a coffee shop. Whilst we know a great coffee needs curating we do find the service really slow and wonder if another machine could be invested in and / or the counter arrangement somehow being sped up. Also despite asking for ‘extra hot’ it seems the coffee here is often lukewarm which I don’t experience elsewhere. Very much like the team and comments are made from a genuine place and hope they will be received constructively!”
“I would have given 5 stars as the coffee is amazing but took 2 stars off as I received no reply to an email enquiry. I sent a follow up email to request a reply but still no response. Customer service questionable but coffee - fantastic!”
Hi Ruth, so sorry to hear this - the last email we have from you was the 8th of April - please can you pop us another email so we can assist you further. Best wishes CS team 💛☕
“Not impressed I thought I was getting a dark roast bean but they are certainly not dark roasted.
Also I have a bean to cup sage barista machine and have struggled to get a consistent pour
I am very disappointed”
Thanks for your feedback. We're so sorry to hear this. If you drop us a message to info@ravecoffee.co.uk, we'd love the chance to look into this for you😀
“I don't know how you tracked my email down to knowing I made a purchase recently as I didn't give my email address when I got the coffee so how did you know it was me? Even if I subscribe I shouldn't feel tracked whether you need feedback or not.
I found the cafe too loud to talk in with the music and the food expensive. The coffee was delicious and incredible flavour. There was no soya milk which I use as I need to be diary free and it tends to not impact the flavour of the coffee as much. Almond adds flavour coffee doesn't need and I sadly can't have oat either. The visit was for the high quality treat of a rave coffee.
I also found the coffee to take what felt like 10 mins when there were no other customers.”
“Quite disappointing that the gift cards are an email sent straight to the purchaser, with the purchasers name on, and no option to add the recipients name or send to the directly. It makes it rather impersonal and unspecial.”
Thank you for letting us know. We’re sorry the current e-gift card format didn’t meet your expectations. We understand how that could feel less personal and will feed this back to the team💛
“I cant knock the coffee, its beautiful.
Website and customer service is different. Last two orders required several messages to sort. Last order as left me considering trying elsewhere.”
“Direct coffee came quicker took 5 days and flavour description was misleading got one Brazilian coffee which didnt include the sour taste in its 3 descriptions characteristics , hate bitter notes”
“Thank you for your good service. Unfortunately, it was an underwhelming experience. I didn't enjoy the Danilo Perez coffee. Very particular taste. The smell was a bit off putting, too. The other two -fruit lover coffee bundle- were OK.”
“Nice idea but it didn't seem to ask the actual address of person to whom I was sending gift . So I was left a bit bemused and wondering whether they would get it and the free delivery.
Not very clear”
