“3/5 (OK) Coffee is good, but in my first order the wrong grind of beans was sent, and when asking if I could swap them for the correct grind, the beans were out of stock.”
“Three stars so far but I am a new customer and I'm waiting to be wowed by a coffee. It's early days, I'm only on my second coffee and learning what I like I guess. The RAVE mechanics work fine, I get my coffee and I can edit my subscription.”
“Promised the world delivered none of it !! Didn't fulfill order as said didnt inform me of this and then didn't answer my request as to where my order was until over 24 hrs later
Didn't send my welcome pack I was told I was getting and still haven't answered my email regarding issues and all this for a new customer?
Hopefully the coffee is worth it when I get it but I picked Rave because they raved about their service and delivery etc on the website but then didn't really follow this through and when I spoke to them on the phone i actually felt like I was in the wrong for expecting them to do as their website says they do?”
“I cannot fault the quality of the coffee, the packaging and the speed of delivery.
My sons adores it, but I'm afraid it's not to my taste.
All I can say is order a small bag and try it.”
“love the concept, i really enjoy the coffess but the last two deliveries have had cuts in the coffee bags and there has been loose coffee in the boxes. something somehwere is going wrong. As i am busy i have not had time to previously report the issue”
“Rave service always first class however, first time ever being dissapointed with the coffee after using Rave for over 5 years, our favourite blend usually. It's pulling thin and watery with very little crema (unlike usual), being brewed in a La Marzocco Linea Micra. Hopefully it's just a bad batch.”
“This was a birthday present for my daughter. She loves the coffee but I was very disappointed with the gift wrapping. I received a very creased gift bag. However I was given a refund which was given promptly once I sent a picture so thanks for that xx”
“The coffee has been good - despite well packaged (and prompt delivery) there has been a split bag, but the coffees are good.
The syrup was a huge disappointment.”
