“I’ve been trying to find a nice strong decaf coffee for ages now and thought rave might be the one but unfortunately it’s very weak. Nice flavour but I need to shots to get the taste”
Thank you for your honest feedback! We're sorry to hear the decaf didn’t meet your expectations for strength. We appreciate your thoughts and will pass them along to our team, please do send us over an email to info@ravecoffee.co.uk if we can help further!
“Normally excellent quick service but this time took nearly a week. Perhaps due to the time of year but they should make that sort of delay clear when ordering. I had to go elsewhere in the meantime.”
Thank you for sharing your feedback! We’re sorry to hear about the delay in your order this time around. We strive to provide quick service, but during busy periods like the holidays, delays can sometimes happen. We appreciate you pointing this out, and we’ll definitely work on improving communication about expected delivery times. We hope to serve you better in the future, and thanks for your understanding! 😊
Thank you for your feedback. We’re sorry to hear that the Fudge Blend Nº 5 didn’t meet your expectations. We appreciate your input and would be happy to recommend a different blend based on your preferences!
“Had I written this review just after my first purchase I would have awarded 5 stars. The delivery was fast, the product was great (storage container) and the price was good.
The drop in stars is because since then I have been hounded by advertising. Yes, I willingly signed up to the newsletter, expecting a useful email once every few weeks. But in the 48 days since my first order, I have received 24 emails from Rave. This borders on harassment, so now not only will I unsubscribe but they will lose a customer. To make it worse, the tone of advertising emails is dumbed down and childish, as if aimed a 5 year old. We're all adults out here buying coffee!”
Thank you for your honest feedback, and we sincerely apologise for the overwhelming emails and the tone of our communications. We’re glad you were happy with the product and delivery, but we truly regret that your experience was affected by this. If there’s anything we can do to make this right, please feel free to pop us an email at info@ravecoffee.co.uk. We’d love the opportunity to make things right.
Thank you for your feedback! We’re glad you enjoy the coffee and appreciate your honesty about the emails. We’ll take your comment on board and work on improving the experience.😊
“I was a bit annoyed when I drove to the store and was told I couldn’t buy a gift card in person - only online. So the shiny gift card in the picture isn’t something you can actually go and buy.
However the process of buying and forwarding online was fine.”
Thank you for sharing your experience! We’re sorry for the inconvenience with the gift card in-store, and we appreciate you bringing it to our attention. We're glad the online process went smoothly, and we appreciate your understanding. ☕️
“I am a regular subscriber to Rave coffee and decided to try a new coffee. For some reasons, I couldn't grind these whole beans into ground coffee for espresso. The beans seem to hard and they would get stuck in the grinder. I even cleaned the grinder and changed the settings but still not possible to grind the beans small enough for espresso.”
Thank you for your feedback! We're sorry to hear you're having trouble grinding the beans for espresso. Please pop us an email at info@ravecoffee.co.uk—we'd be happy to assist. We want to make sure you’re enjoying your coffee to the fullest! 😊
Hi Sara, thanks for your feedback. We're sorry to hear that we didn't quite hit the mark this time. If you could reach out to info@ravecoffee.co.uk we would love to better understand the situation and have the opportunity to make it right for you.
“First order was brilliant - delivered all fine
Second delivery was also great though coffee tastes much more bitter and not consistent with the first order which is disappointing.”
Thank you for your feedback! 😊 We're glad to hear that your first order went well and that the delivery was smooth. We're sorry to hear that the taste of your second order didn't meet your expectations. We strive for consistency, and your comments are valuable to us. Please feel free to reach out, and we’d be happy to assist you in finding a blend that you’ll enjoy as much as the first☕
Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.
“Love the Italian Job. Great taste, dark roast beans.
Delivery can be unpredictable though that is probably more to do with Royal Mail than Rave.
I personally have had issues with being sent vouchers that when used are rejected so I only buy now IF I get a voucher that works, if not I go elsewhere.
In summery, love the coffee, less impressed with the systems behind the business.”
Thanks for the feedback! 😊 We’re glad to hear you love the Italian Job and its dark roast flavor. We’re sorry to hear about the issues with delivery and vouchers—your feedback is valuable, and we’ll work on improving these aspects. We appreciate your support and hope to make your future experiences even better! ☕️🌟
Glad to hear you enjoyed the coffee! If you’re looking for something with a different acidity level or flavor profile, let us know and we’d be happy to recommend some options. 😊
Sorry to hear it wasn’t quite right for you. 😕 If you have any questions or need assistance with your order, feel free to reach out. We’re here to help!
“Have been with Rave for a while now and the coffe I order is excellent, but am on the verge of finding another supplier. I am repeatedly having issues with the payment system even though my card details are sorted with the site. I have emailed a number of times and had apologies, all very nice and it shouldn't happen etc. this last time was a pain I could do without and was in the middle of something when placing my order, to be told I had to go through all the rigmarole of keying in my card details from start to finish. I complied, had the order confirmed and delivery was prompt etc. bu I emailed again and mentioned I was having the same issue and the emailed response I found amazing and incomprehensible and in fact thought the reply was actually somewhat verging on trade description territory and made no sense.”
Dear Peter,
Thank you for your review and for being a valued customer of Rave. We’re delighted to hear that you enjoy our coffee but are sincerely sorry to hear about the repeated issues you’ve experienced with our payment system.
We understand how frustrating it can be to re-enter your card details, especially when you're in the middle of something important. As mentioned in our previous email correspondence, for security reasons, we do not store any payment information on our website for one-time purchases, which is why your card details are not automatically filled in during checkout.
However, we do store card information for subscriptions to ensure a seamless recurring order process. For one-time purchases, we recommend using alternative payment methods such as ShopPay, PayPal, Google Pay, etc., which allow for quicker checkouts by securely saving your payment information. Additionally, your internet browser may also have the capability to save and auto-fill your card details.
We genuinely appreciate your feedback and apologise for any inconvenience caused. If you need further assistance or have any questions about using these alternative payment methods, please don't hesitate to reach out to us directly.
Thank you for your understanding and continued support.
Best regards,
Sarah
Thank you for your feedback. 😊 We're sorry to hear the blend wasn't what you expected in terms of bitterness. If you have any preferences or need recommendations, feel free to reach out at info@ravecoffee.co.uk —we're here to help! ☕
“I cannot fault the service or the quality of the coffee. Delivery is as it says and the website is really easy to use. However I have a criticism
On 2 occasions i was sending a gift and duly filled in the card to be inserted with the gift. SO NO CARD WITH GIFT. I had to explain that the gift was from me. So please just ensure you add the cards.”
Thank you for taking the time to leave a review. We're sorry to hear about the issue with your order. Please contact us at info@ravecoffee.co.uk, and we'll be happy to look into this further for you.
