Your original contact was in Early 2015 and at that time we gave an accurate cost of recovery which we stuck to almost a year later in 2016. Your QNAP RAID 5 failed with 3.7TB of data due to 2 failed Disks.
We were successful in recovering over 99% of the 3.7TB in perfect condition at the price quoted from the outset.
Any communications issues with International transport and customs is regrettable and an aspect of the company which we are working on continually to match our unrivalled cost effective data recovery success rates.
Thank you for taking time to leave a genuine review.