"Recovered 99% of data so on that front cannot be faulted.
Price, although whilst may seem expensive was cheaper than most other competititors.
Customer service at times I found to be lacking - e.g. poor communication and keeping you in the loop of what is happening.
Andy can be quite defensive when challenged.
Would probably give another company a chance if ever in need of data recovery again. Would rather pay a bit extra for high quality customer service."
Many thanks for the review Joseph.
We both have things to learn from life and experience. Losing data and the implications can be distressing. Myself and my companies willingness to help those affected by such calamities is of course for a profit. Without which we cannot offer this service next month. But it comes at great investment, both in capital, people and resources.
Your wishing to maximise your benefit from the cost of the situation at my companies expense is understandable from your point of view, it is your money to spend but my companies services have to be managed as a disaster management 24/7/365. Only front line emergency services recognise the level of investment and commitment R3 has undertaken in order to deliver a Real low cost data recovery lab in the UK.
For both sides we do not need any unwanted expense. But to think that you could expect more for nothing from a company and its Director because it is willing to be available late at night and at weekends for less cost than another company that you had already visited who quoted more for what I had assessed your drive would need at the outset does make me defensive of my companies position. My team successfully recovered the data at the cost quoted. Your issue is we were unable to meet your expectations of someone else repurposing the failed unit to a working state.
Your case is for us still a success, we are here to recover data, some may feel that we should be able to do for the money but we have considerable investment in staff, engineering capabilities and growing the company to meet the demands for our enviable success rates.
From a single memory stick to a large server array. Those who recognise the dedication and investment that I have brought to the UK Data recovery market understand my defensiveness and unwillingness to back down to anyone who would attempt to manipulate a situation to get more than can be offered in the circumstances. Others will also have experienced that where possible and appropriate we go the extra mile but on some days and in some weeks of heavy demand we have to keep focused on the task at hand. The successful recovery of data from failed storage devices.