David Hawke
Office based document recovery was good, but I was disappointed with how few media files were recovered
Helpful Report
(Leamington Spa) -
Hi David, thank you for taking time to leave a review. I am sorry the results were not what we all would have liked. The issue was with how your RAID1(mirrored) Network Attached Storage had failed, the subsequent reset of the partitions and stripe size. Not only was the file system destroyed, but also large video files were corrupted and rendered beyond recovery. We were able to recover smaller documents and excel sheets using a RAW scan and most were unaffected.
The underlying fault was firmware errors and smart errors, the drives logs showed there had been a number power cycles and errors developing possibly as a result of a power outage. Had the drives not been forced back online the partition and file system not reset and a rebuild / resynch of the data attempted the larger file types would have been recoverable.

Andy and the team at R3 Data Recovery
R3 Data Recovery is rated 4.70 based on 363 reviews

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