R3 Data Recovery Reviews

Name: R3 Data Recovery
Address: Security House Royds Mill Windsor St, Security House Royds Mill Windsor St, Sheffield
Rating: 4.73

4.7 Rating 585 Reviews

95 %

of reviewers recommend R3 Data Recovery

Company Reviews

Metrics

Info

4.7

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

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Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

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R3 Data Recovery 5 star review on 8th February 2023

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A damaged external hard drive with loads of picccies of the kids. A phone call, incredibly prompt pick up and all data recovered and on a new hard drive in less than a week. Really impressed and would definitely recommend.”

R3 Data Recovery 5 star review on 7th July 2015

Helpful Report

(Willoughby) -

Glad we could be of service recovering your clicking WD5000AAKS-65A7B0 Thank you for taking the time to leave a review Andy and the team at R3 Data Recovery The data recovery Hospital

“I was very impressed with the service R3 data recovery gave they managed to save all my data from a faulty raid 5 system. The only problem i had was with delivery via UPS who failed to deliver the drives back on time but other than that i would recommend R3 again to anyone. They can save your data life !!!”

R3 Data Recovery 5 star review on 6th July 2015

Helpful Report

(Bristol) -

Thanks for the review Daren Your 3 Disk RAID 5 had suffered from a power failure outage causing two of the Samsung HD204UI to be degraded. This prevented the RAID Rebuilding itself with a new disk Fortunately these are a robust drive and all degraded sectors were recoverable:- Disk 3 cloned 0 unread sectors Disk 2 cloned 0 unread sectors worked through 5k Bad Sectors Disk 1 cloned 0 bad sectors worked through 120 Bad Sectors We were able to process the recovery promptly - UPS do on occassion have problems but generally they are OK - We do offer our dedicated driver collection or return for GDPR / Data Protection / security compliance. Glad we could be of service Andy and the team at R3

“Excellent communication, fast turn around, and all data was recovered from my knackered hard drive. Would definitely use again if another drive fails.”

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(Romford) -

Glad we could assist with the recovery of your data from a failing Samsung Hard Drive James Andy and the team at R3 Data Recovery 0800 999 3282

“Great service, quick turnaround and everything restored. Many thanks.”

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(Brackley) -

Many thanks for the review Helen Our Seagate hard drive recovery specialist was able to gain access to the ST2000DM001 and make a full image, from which all data was recovered. However the drive may have been degrading over some considerable period before becoming inaccessible. The file list and integrity check showed well over 99% of files were in perfect condition. For future try to protect storage device via a UPS (uninterupptable power supply) Glad we could be of help. Andy

“My 1 T external hard drive containing 96,000 files of precious family photographs and text fell of my work table and left me in real despair until I was given the R3 data recovery address. I contacted them on a Monday and sent off my failed driver and was so pleased with their response and being kept up to date during the whole process. I was contacted on the Friday of that week informing me that my data had been recovered. I am so impressed and happy with the whole episode and will not hesitate to pass on the R3 data recover address to others. Thank you to all in R3 data recovery.”

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(LONDONDERRY) -

Hi Phil Fortunately despite the drop the Seagate ST31000520AS drive survived, there was considerable platter damage, but the heads had survived and we were able to read all 200 GB of data, this despite some 192,000 sectors being unreadable. This is a good lesson to learn for any storage of data, it is better to have lots of spare space on a drive, in the event of anything going wrong the chances of a full recovery are much improved. In this case despite the drop a budget degraded service was all that was needed at £199+vat plus the cost of a new drive for the recovered data. Many thanks for the review Andy R3 Data Recovery

“Great service, friendly & quick. Would use again and recommend to friends.”

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(Bedfordshire) -

Hi David Many thanks for the review, glad we could be of service. The Western Digital WD20EADS-00S2B0 had succumbed to bad sectors as a result of power fluctuations but was fully recovered. Consider protecting your storage devices with a surge protector or UPS to limit the chances of this happening again. Andy

“Quick, efficient service. Strongly recommend”

R3 Data Recovery 5 star review on 3rd July 2015

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(Northampton) -

Hi Sarah, Glad R3 could be of service to your company, fortunately the damage to the PCB of the Samsung HM241JX was straight forward to make temporary repairs and transfer your data to a new drive. Many thanks for the review. Andy

“Excellent service with communication about the stage of the recovery. Excellent delivery of the recovered data. Thanks.”

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(Nottinghamshire) -

Hi Paul Thank you for taking the time to review we appreciate our clients were not expecting to ever need a data recovery lab. Your WD5000aakx-083ca1 500GB drive was degraded and was recovered on the budget service successfully with just a few damaged files showing in the file list and integrity report. Glad we could be of help. Andy

“R3D provided an excellent service - from start to finish!”

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(Burton On Trent) -

Hi Martyn Glad we could help, the old Maxtor was easily rebuilt and recovered. Our lab has several thousand donor drives in stock and access to a further 70,000 donors in the UK and more from the US, in this case we had the donor in stock and could process the work quickly. Many thanks for the review Andy R3 Data Recovery

“When my external hard drive stopped working suddenly with important data potentially lost, I contacted R3 Recovery. Immediately, they took control and within 48 hours my drive was with them and they were able to give me an initial diagnosis of the problem as well as rough estimate of costs and options. They managed to retrieve all lost data and their service was exceptional. I had everything back within a week. I am very grateful to them for thier assistance.”

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(Edgeware Data Recovery 0207 1180340) -

Hi Anthony Those Western Digital WD2500JB-22REA0 250GB drives are actually quite reliable and it appears there had been an overvoltage. Paul our electronics rework specialist was able to find a suitable donor PCB and swap the ROM information. Additionally there had been a head crash during the failure but we were able to complete the recovery with just a very few unread sectors without the need for a rebuild. Many thanks for taking the time to leave a review of R3 Data Recovery Andy

Enquiry for Data Recovery "I have a western digital external hard drive since 2009 and the drive is no longer working. My computer does not recognise it and I cannot access the data. An IT person at work has suggested that I use a data recovery company to recover the data from the drive and store on a new hard drive. Please advise. Thank you"

“I retired 3 years ago, the company I worked for contacted me with a problem with a machine I made in the 1990's. The machine used a PLC to control it. As the machine had not been use for several years the back up battery had failed so the PLC needed to be reprogrammed. To My horror I discovered that the PC I used to program the PLC's had been dumped together with backups, cables, and software dongle. We managed to find the original soft wear disks but they are 5 1/4 inch floppies and old dos computers available. I managed to get a computer to run in dos only but no 5 ¼ inch drive. After contacting several data recover companies they could not help retrieve the data off the 3 floppies. That is until I contacted R3 Data Recovery these people really know what their doing they kept me well informed of their progress and within a week had recovered all the data of the floppies and at worthwhile reasonable cost. I highly recommend R3 Data Recovery they really helped my old company out of a major problem.”

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(Liverpool Data Recovery 0151 6591063) -

Many thanks for the review Terry. R3 Data Recovery has been developed over more than a decade with input from dedicated engineers from various specialisms. This has meant that the Security House and FME labs have the capacity to handle any type of data recovery task. From an OLD Floppy disk to an Entire Data Centre hit by lightening.

R3 Data Recovery Enquiry "When used as system disk it gets to blue splash screen before user logon but never loads anything else. Drive placed in the second computer and can not be accessed from dos, is visible in windows explorer but when you try and access it does nothing."

“R3 Data Recovery handled our situation so quickly and professionally I could not fault them. They managed to recovery absolutely everything that potentially could have been lost from the hard drive. they explained the process from start to finish very clearly and i could not have asked for more. highly recommend them!”

Helpful Report

Many thanks for the review Fortunately the drive had only one unreadable sector out of the 19,000 which were preventing the drive being accessed normally. This meant that the 125Gb of data was recovered from the Seagate ST9320423AS 320GB drive at the quoted budget service price of £199+vat without the need of donor parts / rebuild. Glad we could the of assistance Andy R3 Data Recovery Ltd

“Having broken my memory stick in two, I thought the stored data would be irretrievable, but did a web search for data recovery companies on the off chance that something could be done. I emailed R3 Data Recovery with details of the damage and they responded within a day asking for an image of the broken device. They advised of retrieval costs, quoting two prices and explaining the correlation between price and work required for the successful retrieval of data. I sent my device to R3 and within a day received confirmation that the data had been successfully retrieved at the lower price. I was really impressed with the service provided by R3 and with the integrity with which they operate their business. I would definitely recommend R3 to anyone who requires a data retrieval service.”

R3 Data Recovery 5 star review on 22nd June 2015

Helpful Report

Thank you for taking the time to leave a review Dean, R3 Technicians are highly proficient with broken or failed Sandisk Memory Sticks and for more than a decade have delivered the highest possible success rates.

“My customer (a small hotel running hotel management software) had a hard drive failure that was beyond my capabilities to recover. The data was crucial to the business and within 24 hours Andy and his team at R3 data Recovery had recovered the crucial files after working through the night. Of course we should all back our data up but when things go badly wrong it is good to know there is a company with state of the art facilities who can deliver fantastic results so quickly. Steve Hayes Peak Personal Computers”

R3 Data Recovery 5 star review on 18th June 2015

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Glad we could be of service Steve. The dedicated driver collection and return operates nationally and helps give the R3 Team more time in emergency data recovery situations.

“Our organisation had a mechanical failure on one of our external hard drives. We were pleasantly surprised with the knowledge about the recovery process. Our organisation decided to use this company to have our data recovered. R3 even sent out a private hire organisation to collect the hard drive. A very nice gesture. Our organisation staff's was treated with the utmost respect and professionalism. Data was recovered very quickly and efficiently. All the way through we were told what the progress was of the recovery. Would use again in the worst case scenario. This company should be noted in any companies contingency plans. THANK YOU SO MUCH R3. Saved our data and company.”

Helpful Report

Many thanks for the review Fraz, glad we could assist your company with the failed and clicking Hitachi HTS545050A7E380 . Andy R3 Data Recovery

“my sons ext hard drive failed with all of his uni photo course work on it.company very helpful. explained every thing. kept me informed. would like to thank them . small job for them big problem for us . customer service the best i have had for a long time .”

Helpful Report

(West Byfleet) -

Hi Annette Many thanks for the review, thankfully despite the drive heads failing the rebuild was successful on the Samsung HX-M101TCB/G . All the best Andy R3 Data Recovery Ltd Security House Windsor St Sheffield 0800 999 3282

“Absolutely fantastic service, cannot recommend them enough.”

Helpful Report

Hi Sophie Glad we could be of assistance to the School of Hard Knocks. Your ST500DM002 although affected by some bad sectors from its own hard knock did not require a rebuild and was fully recovered on our budget service. Glad we could be of service. Andy R3 Data Recovery

“I hadd an old Apple computer which "died" after a power failure in our village for 10 hours. I had some very precious photos, etc. on the computer and urgently needed data recovery. We took the computer to our local company who tried very hard but were unable to recover the data. They recommended R3 Data Recovery to us who immediately collected the disc, etc., and within hours had recovered all my photos, documents, etc., and returned the disc straight away. We were delighted with this service.”

Helpful Report

(High Peak) -

Hi Maureen Many thanks for taking the time to leave a review. Yours was one of the older drives we saw in May the 60GB ST360020A had succumbed to the power outages after many years of service. The total cost of £199+vat was on the budget service, it included, recovery of the bad sectors caused by the abrubt power outages in your village, transfer of the recovered data to your own new drive and courier return. All the best Andy and the team at R3 R3 Data Recovery Ltd

“Very good service on the whole, communication could perhaps be better, other than that no frustrations. Hard drive and it's contents nearly completely recovered, so it was successful. Given that my data was entirely music and domestic jpegs does lead me to wonder if a tier of "light security" might be possible and therefore result in a cheaper "domestic" service.”

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(Butleigh Glastonbury) -

Hi Peter It is a valid point you make but one that is already built into the pricing to enable domestic users to access the best success rates is part of remit and helps us see and find solutions for more drives than any other lab in the UK. Many cases such as yours benefit from the R&D and resources built by our company and by the R3 team of industry leading data recovery engineers who go that extra mile wherever possible. The total cost of the rebuild, recovery, donor drive, clean room, strip down and reassembly, initialisation, imaging, data transfer, data validation, courier collection and return and storage of a secure copy of your data for up to 10 working days has a base cost for which you were originally quoted and ultimately charged at £399+vat plus the cost of a new 1TB drive for the recovered data. W took the risk that only one donor would be needed, there are some cases where the donor is destroyed and we bear that cost if we already have the donor in our stock. Whilst we work very cost effectively and at a very competitive all inclusive price it must be to a set procedure to maintain efficiency, security and throughput of the lab. The Security House lab is already one of the most efficient, successful and reputable labs ever built in the UK, it is not perfect and still is being developed and refined but is built to do what some of our competitors cannot. During the period of your case we were actually held back by a true disaster recovery case which meant we were at full stretch and this did mean that although it was our best month of work it was not as productive as it could have been, two of our engineers and their equipment was allocated to a highly demanding engagement which did affect our communications for some clients. During July and August further refinements are planned which will give us the ability to handle such peak demands more easily but be assured the cost we charged was very competitive for the work undertaken. Many thanks for taking the time to review. Andy R3 Data Recovery LTD Security House Windsor Street Sheffield 0800 999 3282

“A very professional and satisfactory service. From the moment I spoke with them until the data was recovered, R3data Recovery communicated and advised on the best way to proceed. Nothing was too much trouble. I would recommend them to anyone who has a hard drive failure with potential loss of important data.”

R3 Data Recovery 5 star review on 17th June 2015

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(Grays Essex) -

Hi Ian It was certainly a well timed one, from the Friday lunchtime call, to getting our Scottish based head of sales to pick up the drive at the ferry port that afternoon, and then drive it straight to the lab in Sheffield for commencement that night despite galeforce winds was the first part of the hurdle. Getting the recovery completed over the weekend and returned back to you quickly and within the budget and quoted price was also another aspect and was possible thanks to a clear description of the failure at the outset. Many thanks for the review. Andy R3 Data Recovery Ltd

R3 Data Recovery is rated 4.7 based on 585 reviews