Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,038 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th April 2025

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband chose pure cremation when we found out that his cancer had become untreatable. He wanted me to worry as little as possible about things that needed doing so I could concentrate on our young family and on a celebration of life rather than a funeral. The day he was cremated was hard because I wasn’t there and I thought I was regretting the decision but have to say that having him back home with us now and all of the care that was taken in the way everything was dealt with by the team, really did make a huge difference to our family. I know that everything went exactly how Anthony would have wanted it to go and that he gave us the gift of time together to get our heads around this new life we have to live without him. He was still thinking of us the whole time and I know that when my time comes, I want the same for me. I want my girls to have as little stress as possible too so they can support each other. I lost my mum much younger than expected and the difference in stress levels between planning her funeral and my husbands were just massive. I have been able to use that time to care for our children and help them to navigate this horrible time rather than having to take them to meetings and places they wouldn’t feel comfortable being at. I know he was cared for and looked after, right until the end and now we can concentrate on remembering him as the beautiful man he was. Thank you for everything.”

Pure Cremation 5 star review on 20th July 2024

Helpful Report

Posted 9 months ago

Thank you for sharing your touching story with us. We are deeply moved by your words and honoured that we could help fulfil Anthony's wishes during such a challenging time. It’s heartening to know that our care and support provided you with some relief and allowed you to focus on your family and the celebration of Anthony's life. Best wishes, Pure Cremation Team

Posted 9 months ago

“Caring, friendly from start to finish.”

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Posted 5 hours ago

“I would recomend Pure Cremation. They were kept me informed of where my loved one was. very compationate and understanding staff.”

Helpful Report

Posted 7 hours ago

“Caring and very respectful and professional from start to finish”

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Posted 7 hours ago

“Not impressed. We had to chase down the green form after your colleagues had failed to sort out. When I contacted your company about progress, a colleague confirmed that my fathers body had been picked up and the cremation date was 6th March. When I asked if it is normal to have to chase down cremation dates without this being provided as part of the service the colleague informed me that the only time we receive any contact is when a colleague delivers the ashes. .”

Helpful Report

Posted 8 hours ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we truly appreciate you bringing these points to our attention. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 8 hours ago

“Excellent service”

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Posted 9 hours ago

Thank you for your very kind feedback, Roy. Best wishes, Pure Cremation Team

Posted 9 hours ago

“Although using Pure cremations did not completely remove the need to deal with the GP and local registrar, they did deal with the passing of my husband on the day of his death efficiently, compassionately and with humanity, and collected him from the nursing home on the same day. One thing I would have liked, which is purely personal, is to have been notified of the date and time of the cremation so I could have paused and stopped what I was doing for a while to remember. Nevertheless, I would stress that I was very pleased with the service provided, and feel my late husband was treated with dignity. Thank you.”

Helpful Report

Posted 10 hours ago

Thank you for sharing your heartfelt review and for your positive feedback about the care provided for your dear husband. We also appreciate your feedback about being notified of the cremation date and time. After reviewing the arrangements, we are pleased to confirm that the date of cremation was communicated as expected. However, we cannot provide an exact time due to various factors that can influence the schedule. We believe it would be unfair to offer a specific time if we cannot guarantee it will proceed as planned However, your feedback is very welcome and we will take this on board. Kindest regards, Pure Cremation Team

Posted 9 hours ago

“Wonderful service, every person I spoke to was very professional and handled everything with such care. A truly wonderful service and I couldn't recommend them enough. Thank you”

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Posted 10 hours ago

Thank you for your wonderful feedback. We’re thrilled that our team provided the professional care we strive for. Your high recommendation is truly appreciated. Kindest regards, Pure Cremation Team

Posted 9 hours ago

“Absolutely fantastic service”

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Posted 12 hours ago

Thank you for your thoughtful feedback. Kindest regards, Pure Cremation Team

Posted 12 hours ago

“A professional, stress free, caring and compassionate service that I would wholeheartedly recommend to anyone. A very difficult time was made a little easier to navigate by being kept in the loop regularly.”

Helpful Report

Posted 14 hours ago

Thank you so much for your kind review. We’re delighted to hear that our professional and compassionate service made a difficult time a little easier for you. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 12 hours ago

“The service you provided from start to finish for my mother in law was first class you kept updating me with phone calls and emails which was brilliant. I would recommend to everyone the young lady who returned the ashes was very caring and lovely. Thank you very much for your kindness and support during this sad time for us.”

Helpful Report

Posted 1 day ago

Thank you so much for your beautiful review, Jane. We are so glad that you found our service to be first class and that our team provided the care and support you needed. Your recommendation means a lot to us, and we truly appreciate you sharing your experience. All the best, Pure Cremation Team

Posted 14 hours ago

“Pure cremation are outstanding , They Truly care about people and Their caring manor at a very upsetting and very Emotional Time has been an Enormous Help with Dealing with a loss of a loved one . Each Time I was in contact with them I spoke to Genuine caring people and each one so Helpful in Guiding me through a Difficult Time , I have Great praise for them , an Excellent company , Highly recommend .”

Helpful Report

Posted 2 days ago

Thank you for your wonderful review, Maureen. Your praise and recommendation mean more than we can say, and we’re so grateful you took the time to share your experience. Kindest regards, Pure Cremation Team

Posted 1 day ago

“I would like to thank everyone at Pure Cremation for all the caring, kindness and sensitive manner shown to my dear Mother Myra on her final journey. I really would like to pass on my gratitudes to the people I met and really appreciate the helpful and compassionate way my telephone conversations were dealt with. They were always answered promptly, you knew straight away who I was without me having to explain, so there were no need for redirections or further connections necessary. I was kept informed about every step. With the help of Pure Cremation, we have been able to enjoy a "Celebration of my wonderful Mother's life" with our family and friends, which is the perfect way my Mam wanted it to be done. Thank you.”

Helpful Report

Posted 3 days ago

Thank you for your heartfelt review, Shelagh. We are truly honoured to have been a part of your dear Mother Myra’s final journey and to know that our team provided the caring and compassionate support you needed. It's so nice to hear that you were able to celebrate her life surrounded by family and friends just as she would have wanted. Your feedback means everything to us, and we appreciate you sharing your experience. Kindest regards, Pure Cremation Team

Posted 1 day ago

“From start to finish pure cremation were, helpful, sympathetic and very professional. Could not fault them any step of the way. And would and will recommend them to everyone.”

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Posted 3 days ago

Thank you for rating us with 5 stars. Your recommendation means the world to us, and we truly appreciate you taking the time to share your experience. All the best, Pure Cremation Team

Posted 1 day ago

“Supportive, caring and professional care when you most need it. I can find nothing but praise for the service I received from Laura and her team. Thank you”

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Posted 3 days ago

Thank you so much for your kind words, Dominic. It’s wonderful to know that Laura and the team made a positive impact. Best wishes, Pure Cremation Team

Posted 1 day ago

“When we used the services of Pure Cremation we were in a avery difficult situation with both my wife and I being unwell, when our brother passed away he was a long distance away from where we reside. Pure Cremation took care of everything, taking our loved one directly into their care from the hospital in which he passed away, and dealing with everything for us in a most careing and respectful way. They commuicated with us clearly and efficiently with every aspect of their service. Pure Cremation arrangements for the return of our brother's remains was also excellent as was the return process itself. Both my wife and I would not hesitate to recommend their very caring and efficient service, for which we thank them.”

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Posted 4 days ago

Thank you so much for your great feedback. It means a lot to us that you felt our care and respect throughout the process. Your recommendation is invaluable, and we truly appreciate your kind words. Take care, Pure Cremation Team

Posted 1 day ago

“Caring and professional”

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Posted 4 days ago

Thank you so much, Alan. Your feedback is so important to us and greatly appreciated. Kindest regards, Pure Cremation Team

Posted 1 day ago

“Cannot fault them the care and understanding they gave to our family was second to none. Nothing was too much trouble went above and beyond what i expected. The ashes were also returned to me with the smae care and attention, thanks to everyone involved from start to finish.”

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Posted 4 days ago

Thank you for your amazing review, Rosemary. We're so pleased to hear that you felt cared for and understood. Our team strives to go above and beyond, and it’s heartening to know that you experienced that from start to finish. All the best, Pure Cremation Team

Posted 1 day ago

“This is the second time I’ve used your excellent service. Efficient and sensitive and really good at communicating and keeping you fully in the picture. Thank you”

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Posted 5 days ago

Thank you for your lovely review, Valerie. We're pleased that you found our service efficient and sensitive once again. Keeping you informed throughout the process is important to us, and it’s heartwarming to know that you felt supported. Best wishes, Pure Cremation Team

Posted 1 day ago

“From the very beginning, the people I spoke to at Pure Cremation were kind and empathetic, and they made a difficult subject as bearable as possible. At every stage they not only took care of the logistics, but were concerned about my own welfare, as the partner of the deceased. Everything was respectful and dignified, from removing my partner's body from the care home, to returning his ashes to me. At no time did I feel like they were just trying to make a sale. I have already recommended them to several people.”

Helpful Report

Posted 5 days ago

Thank you for your heartfelt review. We're truly grateful to hear that our team was able to provide you with the kindness and empathy you needed during such a challenging time. It means so much to us that you felt respected and cared for throughout the entire process. Your recommendation is the highest compliment we could receive. Wishing you peace and comfort, Pure Cremation Team

Posted 1 day ago

“Compassionate and dignified service. The staff was respectful, supportive, and professional, making a difficult time more manageable. Highly recommend.”

Helpful Report

Posted 5 days ago

Thank you for your heartfelt review, Michaela. Your kind words about our team truly mean a lot to us. Best wishes, Pure Cremation Team

Posted 1 day ago

Pure Cremation is rated 4.8 based on 5,038 reviews