Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,234 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband chose pure cremation when we found out that his cancer had become untreatable. He wanted me to worry as little as possible about things that needed doing so I could concentrate on our young family and on a celebration of life rather than a funeral. The day he was cremated was hard because I wasn’t there and I thought I was regretting the decision but have to say that having him back home with us now and all of the care that was taken in the way everything was dealt with by the team, really did make a huge difference to our family. I know that everything went exactly how Anthony would have wanted it to go and that he gave us the gift of time together to get our heads around this new life we have to live without him. He was still thinking of us the whole time and I know that when my time comes, I want the same for me. I want my girls to have as little stress as possible too so they can support each other. I lost my mum much younger than expected and the difference in stress levels between planning her funeral and my husbands were just massive. I have been able to use that time to care for our children and help them to navigate this horrible time rather than having to take them to meetings and places they wouldn’t feel comfortable being at. I know he was cared for and looked after, right until the end and now we can concentrate on remembering him as the beautiful man he was. Thank you for everything.”

Pure Cremation 5 star review on 20th July 2024

Helpful Report

Posted 9 months ago

Thank you for sharing your touching story with us. We are deeply moved by your words and honoured that we could help fulfil Anthony's wishes during such a challenging time. It’s heartening to know that our care and support provided you with some relief and allowed you to focus on your family and the celebration of Anthony's life. Best wishes, Pure Cremation Team

Posted 9 months ago

“Pure Cremation have been excellent following the death of my mum last month. I wasn’t sure what to expect with not having a funeral, but actually they made everything so easy. They were kind, compassionate and helpful, I can’t fault them.”

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Posted 10 hours ago

“Pure cremation were caring,kind and respectful a pleasure to deal with at such a difficult time.”

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Posted 12 hours ago

“From the very first phone call to the handing back of our father , they were very professional and courteous , explained every step and kept me informed with the journey of my dad Excellent service in a time when nothing but the best is expected”

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Posted 14 hours ago

“Excellent service”

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Posted 16 hours ago

“Dealt with in utter care at a time where you most need it. The service from Pure Cremations was excellent.”

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Posted 17 hours ago

“From first communication, Kingsley kept me up to date and well informed of the steps, in the process. The superb service was so respectful and caring, for my mum and for our family. The lady, sorry I didn't get her blame, who brought my mum back home to us, was lovely. My dad was in bits so it took away a lot of the stress and upset from him. He has now decided on Pure Cremation for himself, when the time comes. Highly recommend”

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Posted 20 hours ago

“Very helpful and informative to deal with at such a difficult time. Easy to contact when we needed to ask more questions or to clarify details. Would definitely recommend and there were no hidden costs.”

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Posted 23 hours ago

“So glad we had decided to arrange this when we did , made the grieving process less painful as all involved were so respectful and took me through all stages . Thank you so much x”

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Posted 23 hours ago

“They looked after my dad who passed away a month ago، they were professional and made his journey acceptable.”

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Posted 1 day ago

“From the initial phone call to the delivery of our beloved Dad’s ashes, we were met with sensitivity, understanding and kindness. Clear and detailed explanations, prompt responses and an extremely professional service at a difficult and emotional time. Many thanks indeed.”

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Posted 1 day ago

“What fantastic service,friendly staff,kept me informed throughout,the communication was excellent”

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Posted 1 day ago

“I chose Pure Cremation as my recently passed mother has been suffering from severe dementia for some years now and also there wasn't many remaining family left so it made common sense not to have a big expensive funeral. Due to my mother's severe dementia she never made her wishes known to me or made a will unfortunately. I must say that for a no nonsense easy way to arrange a commital, Pure Cremation were extremely good. I initially contacted them by phone to arrange the package and further details were sent to me through the post with clear instructions. There was also good e-mail contact. When the time came after my mother's passing, I was contacted personally by phone and then e-mail and I was provided with clear timings of the commital and when the ashes would be delivered to my address. The staff were very helpful and polite and I was even given a time slot for the day of delivery of the ashes and kept fully updated. On the whole I cannot fault the service provided and it made a sad process very easy.”

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Posted 1 day ago

“Excellent service , respectful every step of the way”

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Posted 1 day ago

“They are great people to work with so helpful and understanding from beginning to end”

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Posted 1 day ago

“My family have had 2 experiences with Pure Cremation in the last 7 months - we lost Dad last September and Mum more recently in April - the service provided was excellent and took away all the stress and pain of arranging a funeral - we were kept informed at all times with regard to the day of the committal and returning of the ashes etc. we were able to have ‘celebration of life’ at our convenience to make it easier for people to attend. I would highly recommend Pure Cremation.”

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Posted 1 day ago

“Excellent service. Made it very easy to sort out what i wanted.Were always at the end of phone if I needed to ask any questions. All who i spoke were very caring and took the time to help me there was no rush.”

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Posted 1 day ago

“A difficult time was given reassurance by Pure Cremation. From the outset everything was handled well and sympathetically. Communication was effective at every stage of the process. All was handled with speedy efficiency and absolute professionalism. I cannot praise this experience enough; all potential difficulties, problems and anxiety was averted. Impeccable service . Highly recommended”

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Posted 1 day ago

“Pure Cremation were so kind, so respectful and gently professional in all aspects of my mother's passing. I cannot recommend them highly enough. Thank you from the bottom of my heart.”

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Posted 1 day ago

“Throughout the process the team were lovely. The personal delivery of Dads ashes was wonderful. Could not recommend enough.”

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Posted 1 day ago

“Very disappointed with service We wanted a hassle free cremation for my father. We were given a date that could not be adhered to by Pure Cremation which was extremely upsetting as we had arranged a small family occasion with a lunch. There followed almost a week of upset and numerous calls until the date was finally confirmed. Apparently it was a mistake. A member of their staff had set a date before everything was in order. This should not happen in such a sensitive situation. sadly, it could’ve been a good service but for us it created more upset than necessary. Whilst the staff we spoke to were polite and trying to help, I had to chase on occasions to try and clarify what was happening. Afterwards we were not contacted with any specific apology or any form of compensation for the upset. It was just real unnecessary distress at a really difficult time.”

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Posted 2 days ago

Pure Cremation is rated 4.8 based on 5,234 reviews