Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,513 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 22nd June 2025

126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, full of empathy, treated you like you were the only one going through this sad time. Could not fault the Service, all staff were incredibly sympathetic and extremely helpful, such a good plan and has allowed our family to have our own memorial in our own time. Fully recommend Pure Cremation 10/10”

Helpful Report

Posted 2 weeks ago

We're so glad that our service gave you space to remember your loved one in your own way, in your own time, that’s exactly what it's meant for. Thank you for your trust in us, and for your recommendation. All the very best, Pure Cremation Team

Posted 2 weeks ago

“Found dealing with them very easy and the people who collected my Mum and delivered her ashes very respectful. The only criticism I have that I would be told the date Mum’s ashes would be delivered by a phone call, this did not happen all I got was a email the night before and a tracking email on the day, this is makes it feel like an Amazon parcel not a loved one. I did get a phone call when they were in their way however. Also never received the gift card unless it arrived at my mothers address after it was vacated”

Helpful Report

Posted 11 hours ago

“Everything went as we had wanted to be. Very polite staff on phone letting me know what was happening. My wife's ashes arrived on time , thankyou to everyone . My wife is now at rest in our lifelong friends wood.”

Helpful Report

Posted 13 hours ago

“Very professional and keep you informed right through the process. Staff very caring and friendly.”

Helpful Report

Posted 16 hours ago

“Excellent service from the start. Very understanding and efficient. All staff I’ve dealt with were wonderful and cremation itself was vet well managed by all people who I came into contact with.”

Helpful Report

Posted 19 hours ago

“They where so gentle in every respect. They took care of both Neil and l. The path both of us had to go down was so painful, but they helped us both . I myself could not have done without the support they gave me. Thankyou”

Helpful Report

Posted 1 day ago

“My wife passed away in April 2025. Pure cremation were very good on the phone..as my wife died in the early morning at home the funeral director could not come straight away as to were we live..the cremation and return of her ashes was as they had said..cannot recommend them high enough..and thank you who were involved..”

Helpful Report

Posted 1 day ago

“Very professional service, respectful polite good communication”

Helpful Report

Posted 1 day ago

“Thankyou for everything you guys have done been amazing thanks again”

Helpful Report

Posted 1 day ago

Thank you so much, Katie. We really appreciate your kind words and 5-star review. Kindest regards, Pure Cremation Team

Posted 1 day ago

“I cannot fault the company over their handling of the cremation of my stepmother. Once I had informed them of her death they did everything efficiently and with dignity. They kept me informed about every step being taken from collecting her body from the hospice, her being driven to Andover, her cremation and when I would get the ashes returned. The whole process worked like clockwork and took less than 3 weeks.”

Helpful Report

Posted 1 day ago

Thank you for your wonderful review. It is good to know that you felt everything was handled with care and dignity, and it's lovely to hear that the process gave you some peace of mind. Best wishes, Pure Cremation Team

Posted 1 day ago

“Excellent service. We Contacted pure cremation on the day of my dad’s passing. Kept me updated on everything. Respectful to the family.”

Helpful Report

Posted 1 day ago

Thank you for your thoughtful review, Tracy. We are truly honoured to have been able to support you with the loss of your dad. It's great to hear that our team kept you updated at every step. Kindest regards, Pure Cremation Team

Posted 1 day ago

“I felt the whole process was as advertised, proffesional and courteous. It was carrier with the correct amount of respect and dignity. I also liked the password protection”

Helpful Report

Posted 1 day ago

Thank you for sharing your feedback with us. It's good to know the process felt just as expected, professional, respectful, and handled with dignity. We're also glad that the added security of password protection gave you extra reassurance. Best wishes, Pure Cremation Team

Posted 1 day ago

“I am extremely grateful to Pure Cremation for the way they handled everything, from taking responsibility for the deceased from death to delivering the ashes to me personally. I was kept informed of every step by kind and considered staff. The service I recieved could not have been better.”

Helpful Report

Posted 2 days ago

Thank you for your kind words. We're so pleased to know you felt supported and well-informed throughout. Our team takes great care in handling every step with compassion and respect, so it means a lot to hear that this came through All the best, Pure Cremation Team

Posted 1 day ago

“My mother wanted a simple farewell and Pure Cremation offered that. Reasonable price and excellent and efficient service. Cannot fault anything. We were able to attend the crematorium in a small room with flowers, music and photos and we could have up to 12 people to say goodbye. I would recommend Pure Cremation if you want something simple for a small family”

Helpful Report

Posted 3 days ago

Thank you so much for sharing your experience. We’re glad we could provide the simple and personal farewell your mother wanted, and that the service met your expectations. It means a lot to know you felt supported and that your family could come together in a meaningful way. Kindest regards, Pure Cremation Team

Posted 2 days ago

“From the beginning to the end, Pure Cremation made a testing time easier, with courtesy and dignity from start to finish.”

Helpful Report

Posted 3 days ago

Thank you so much. We're so pleased that we could bring some comfort during such a challenging time. Your kind words truly mean a lot to us. All the best, Pure Cremation Team

Posted 3 days ago

“Very good service. Kind, dedicated people. All went smoothly. Well informed about cremation, and kind man retyrned Ashes.”

Helpful Report

Posted 3 days ago

Thank you for your kind words. Your feedback is so important to us, and it's good to know that you found our team to be kind and dedicated. Best wishes, Pure Cremation Team

Posted 3 days ago

“Very pleased with everything. How kind and understanding on the phone and kept in contact and kept me informed with everything.”

Helpful Report

Posted 3 days ago

Thank you for your wonderful feedback, Jade. We’re so glad to hear that our team was kind and understanding during such a challenging time. Keeping you informed is important to us, and we appreciate your kind words about our communication. Take care, Pure Cremation Team

Posted 3 days ago

“Company is so professional I’ve used the company for both my mum and dad would highly recommend. There kind caring people that work there and make it so easy and there empathy is amazing from start to finish .”

Helpful Report

Posted 4 days ago

Thank you for your recommendation and for recognising the compassion of our team, it's exactly the kind of support we aim to offer. We're so glad we could make things easier for you when it mattered most. All the best, Pure Cremation Team

Posted 3 days ago

“Excellent customer service at a difficult time. Spoke to the same lady throughout. She Kept us up to date on what was happening and Mums ashes were returned quickly by appointment. Thank you very much”

Helpful Report

Posted 4 days ago

Thank you for your lovely feedback. We’re so pleased you felt supported throughout, and that having one consistent point of contact made things a little easier. Kindest regards, Pure Cremation Team

Posted 3 days ago

“From the moment my darling husband died, the team at, Pure were kind, sympathetic and helpfully informative. They kept me informed each step of the way until he was brought back to me by a lovely young lady. Utmost kindness and respect all through a very though time. Many many thanks from myself and my family.”

Helpful Report

Posted 4 days ago

Thank you for sharing such a moving review. It means a great deal to know that our team could offer kindness, clarity, and respect throughout such a painful time. Your appreciation will be shared with everyone involved, especially the person who returned your husband home. Best wishes, Pure Cremation Team

Posted 3 days ago

“Excellent service, very helpful throughout the process, would highly recommend.”

Helpful Report

Posted 4 days ago

Thank you for your positive review. Your feedback and recommendations are greatly appreciated. Kindest regards, Pure Cremation Team

Posted 4 days ago

Pure Cremation is rated 4.8 based on 5,513 reviews