Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,953 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the very first phone call to the final farewell, what pure cremation provided was nothing short of exceptional. During what was an incredibly difficult and emotional time for our family, every member of your team treated us with genuine compassion, dignity, and respect. Their professionalism was evident throughout the entire process, yet it was their kindness and understanding that truly stood out. They guided us through every step with patience, answered all of our questions, and ensured that every detail was handled with the utmost care. We are deeply grateful for the support, empathy, and professionalism shown during such a challenging time. I would wholeheartedly recommend this cremation service to anyone seeking a caring, trustworthy, and highly professional team to help them say goodbye to a loved one with dignity and grace.”

Helpful Report

Posted 2 months ago

Thank you for your thoughtful feedback. It’s truly meaningful to read that the team were able to bring compassion, dignity, and reassurance during such a difficult time for your family. We’re especially glad that their kindness and patience stood out while guiding you through each step and making sure everything was handled with care. Kind regards, Pure Team

Posted 1 month ago

“I'm so grateful for all of you for treating my dad with great respect making his journey on his way to better things”

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Posted 6 minutes ago

“Dealing with Pure Cremation was a whole different experience for me. They are really nice, sympathetic and easy to talk to”

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Posted 1 hour ago

“Sympathetic and courteous at all times, kept us well informed and easy to communicate with. Lovely to speak to a person not a machine. We’re able to give us advise at a very emotional time. Would recommend.”

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Posted 2 hours ago

“A very easy process at a very difficult time”

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Posted 3 hours ago

“I am impressed by the service provided and in particular the regular communication and tenderness shown by all staff at what is a difficult time.”

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Posted 3 hours ago

“From the very first phone call to the delivery of my friend's ashes I was kept informed at every stage. I couldn't have asked for a better service.”

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Posted 3 hours ago

“At such a horrible time Pure Cremation was; polite, caring & very professional. I have no hesitation in recommending them. If only other companies could follow their example, thank you”

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Posted 4 hours ago

“So caring and friendly. Very helpful and go through every step with you. It's also lovely that the support continues after your loved one is returned to you as well.”

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Posted 4 hours ago

“Incredible from start to finish. They made an awful time so much easier. All staff were great from the members who filed paperwork to the guy who delivered the ashes. Couldn't ask for better service for myself, or for our loved one. Massive thank you”

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Posted 4 hours ago

“Can't fault the service we had it was excellent, kept me informed throughout the whole thing Abbi was brilliant thanks for making it stress free”

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Posted 7 hours ago

“Just wanted a funeral plan with no fuss, just like my dad would have wanted. Everyone was so kind and caring who I spoke too to discuss the next steps. Nothing was too much trouble and they kept me updated throughout.”

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Posted 18 hours ago

“Pur have done what they say. They have taken away all the stress and worry which made ny loss a little easier to bare.”

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Posted 1 day ago

“Absolutely amazing services”

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Posted 1 day ago

“This is the most helpful and respectful company I have ever dealt with regarding a death. They kept me informed throughout the entire process of commital and returning of ashes. The Hand Delivery service of my loved one was so respectful and they gave me everything I needed to be able to give my loved one the scattering they deserve. I cannot give them a rating except I will say they are absolutely Superb at what they do”

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Posted 1 day ago

“The team at pure cremations made a very difficult time for myself and family easier to cope with. From the very first call showing kindness and patience, The communication was exceptional they called me when they collected her and had her in there care they called me with her committal date and also the date they would be returning my mums ashes back home. I would definitely recommend pure cremations. The day they returned my mums ashes back to me the man showed”

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Posted 1 day ago

Thank you for taking the time to share your experience. We know how important it is for families to feel informed and reassured throughout every step of the journey, and we’re glad our team’s kindness, communication and care helped you through this time. Kindest regards, Pure Team

Posted 1 day ago

“I would deffo recommend pure cremations as they dealt with my brother respectfully and were very caring. So much so that myself and my husband will be booking our cremations with you in the very near future”

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Posted 1 day ago

Thank you for sharing this. It’s lovely to know that you felt your brother was cared for with such respect and compassion, and that our team was able to give you reassurance at a time when it mattered most. We’re grateful that you would consider choosing Pure Cremation for your own arrangements Best wishes, Pure Team

Posted 1 day ago

“I can only say I have had the very best of service and experience from Pure cremations , would definitely recommend you to people”

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Posted 1 day ago

Thank you for your great feedback and recommendation, Lilian. Kindest regards, Pure Team

Posted 1 day ago

“Pure cremation was extremely helpful in helping my Nan with my grandads funeral they was extremely kind and understanding and they made the process a lot easier for my grandmother we are very thankful to them my Nan is also with pure cremation thank you kindly”

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Posted 1 day ago

Thank you for your kind words, Amanda. We’re glad we could support your family during this time and that you felt truly cared for. Kindest regards, Pure Team

Posted 1 day ago

“Losing a loved one is never easy, but coping with the immediate aftermath of when someone initially dies, is difficult, painful, and all consuming. Thankfully we had chosen Pure Cremations to assist us with those first few hours and days of losing our father. Professional, sympathetic, and understanding, Pure Cremations collected our father (albeit late in the evening), and with reverence and dignity, looked after him until his cremation. His ashes were returned to us, in an equally decorus manner. Thank you for taking such good care of our beloved father.”

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Posted 2 days ago

Thank you for your kind words, Nigel. It was an honour to be there for your family in your time of need. We're pleased that every stage of care also felt professional and respectful. All the best, Pure Team

Posted 1 day ago

“Very good customer service, easy from start to finish. Would recommend”

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Posted 2 days ago

Thank you for your review, Christopher. It's good to know everything felt easy to arrange and that you would recommend us. Kindest regards, Pure Team

Posted 1 day ago

Pure Cremation is rated 4.9 based on 7,953 reviews