Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,118 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the very first phone call to the final farewell, what pure cremation provided was nothing short of exceptional. During what was an incredibly difficult and emotional time for our family, every member of your team treated us with genuine compassion, dignity, and respect. Their professionalism was evident throughout the entire process, yet it was their kindness and understanding that truly stood out. They guided us through every step with patience, answered all of our questions, and ensured that every detail was handled with the utmost care. We are deeply grateful for the support, empathy, and professionalism shown during such a challenging time. I would wholeheartedly recommend this cremation service to anyone seeking a caring, trustworthy, and highly professional team to help them say goodbye to a loved one with dignity and grace.”

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Posted 2 months ago

Thank you for your thoughtful feedback. It’s truly meaningful to read that the team were able to bring compassion, dignity, and reassurance during such a difficult time for your family. We’re especially glad that their kindness and patience stood out while guiding you through each step and making sure everything was handled with care. Kind regards, Pure Team

Posted 2 months ago

“Excelent service thank you”

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Posted 1 hour ago

“I was upset when my parents told me they had arranged this but honestly this took so much stress away from loosing my Mum and the support from everyone involved was first class.”

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Posted 1 hour ago

“You have recently looked after my father and 2 years ago my mother. The conduct of everyone relating to pure cremation was exemplary and I cannot thank you enough, everything was done with such dignity and very professional, could not have asked for more, everyone either by phone or in person showed such respect and helped me every step of the way thank-you to all concerned”

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Posted 1 hour ago

“I feel the communication could have been better, we wasn't told when our daughter was picked up after her death at the Hospice and also had to telephone to ask if she had arrived with you.My wife and I also have a plan with you so hoping things will improve. James and Carol Pennington.”

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Posted 2 hours ago

“fantastic service i was kept informed threw out the whole process everyone i spoke to was very respectful and very kind”

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Posted 3 hours ago

“Had my partner and her mother and father ashes scattered together but wasn't told about additional cost her mother and father passed away a long time ago”

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Posted 4 hours ago

“Pure Cremation staff were properly sympathetic and empathetic whilst not patrionic. I did not have a pre-plan in place, but that was not an issue. I had good advice with some required procedures when taking Ashes on aircraft as well as general information. Thank you Pure Cremation.”

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Posted 6 hours ago

“So helpful and kind. Helped me through this maze.”

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Posted 6 hours ago

“I cannot thank the staff enough for their service and support. From the first phone call to advise them of my mums passing the young lady I dealt with was so lovely and informative. The company sent two wonderful gentlemen to collect my mum, they travelled all the way from Andover Hampshire to Plymouth straight away ( taking into account it was 11.15 pm) arriving two hours after my call. They treated my mum with the utmost respect and I was left feeling she was in good hands. I was contacted the following day to let me know they would call again when they had the date for her cremation which they did and then I was called to give me a date as to when they would return my mums ashes. The gentleman that brought mum home was a lovely gentle man and he explained that there was a certificate there to present to a cemetery if I was to scatter her ashes there. I cannot praise this company enough, I have my cremation in place with them so I now know it will be an easy process for my family when I go. My heartfelt thanks to all at Pure Cremation. Diane Good.”

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Posted 6 hours ago

“We chose Pure Cremation for my sister who had dementia. The whole process was very efficient and the staff were all very caring. We were amazed at how smoothly everything just flowed once she had passed away. I would certainly recommend this as a stressless event.”

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Posted 6 hours ago

“Amazing service and empathy shown throughout being kept informed each step of the process as mum didnt want us to be stressesd as we were when we lost my dad right up to the safe return of my mums ashes by hand by the very lovely Audrey”

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Posted 7 hours ago

“Continued support throughout our friends cremation. From her passing to the cremation.”

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Posted 11 hours ago

“Very professional and caring service.”

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Posted 1 day ago

“Very good 👍 I thank you”

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Posted 1 day ago

“They dealt with our loss professionally and with kindness, we cannot thank you enough to make such a difficult time so much easier with your kindness.”

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Posted 1 day ago

“Staff were very caring and thoughtful during this time. I myself have booked my funeral with them.”

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Posted 1 day ago

“Excellent considerate service. Regular contact keeping me updated to date. Would very much recommend Pure Cremations”

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Posted 1 day ago

“I was a little sceptical at first when my late mum chose a Pure Cremation. Her wish was for her passing & cremation to be handled professionally & to take any worry or stress involved away from the family. I can honestly say that from the very first call to Pure, they were absolutely exceptional. I was given a single point of contact & talked through every single step & given information that I was unsure about. Pure contacted me each step & delivered on everything. Extremely professional, compassionate & understanding. They really did alleviate any worries, dealt with absolutely everything needed with documents & communications with the coroners, doctors & medical examiners, everything was taken care of for us so we were free to grieve & have memories of the good times, knowing mum was in good hands & being cared for in the most delicate way. This arrangement may not be for everyone with no service, but mum's ashes were personally delivered & now we are able to scatter them in her favourite place, along with her beloved pets as she wished & say our own personal goodbyes privately & in our own time. Everything is done with care, kindness & sensitivity, taking such a burden from people at a very sad, emotional time & it made things so much easier. I would very much like to thank Pure Cremation for everything they did, over & above & totally professional yet personal too.”

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Posted 1 day ago

Thank you for providing such lovely feedback. We are truly honoured to have been able to care for your mum, and pleased that you felt supported through this difficult time. Your kind words means so much to us, as the team strive to provide compassionate and personal care to all families we are trusted to look after. Kind regards, Pure Cremation Team

Posted 3 hours ago

“Brilliant service from the moment I rang up to make arrangements to my dad being hand delivered back home. Thankyou so much for making this already incredibly hard time a little easier.”

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Posted 1 day ago

We’re so glad to hear that the team provided helpful support from the very start and that your dad could be returned home with care. Thank you for sharing your kind words during such a difficult time. Kind regards, Pure Cremation Team

Posted 3 hours ago

“Everything went 100% had no problems everything was done with dignity”

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Posted 1 day ago

We are pleased to hear that your experience was positive, and that everything was carried our with care and dignity. Thank you, Pure Cremation Team

Posted 3 hours ago

Pure Cremation is rated 4.9 based on 8,118 reviews