Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,466 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th June 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, full of empathy, treated you like you were the only one going through this sad time. Could not fault the Service, all staff were incredibly sympathetic and extremely helpful, such a good plan and has allowed our family to have our own memorial in our own time. Fully recommend Pure Cremation 10/10”

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Posted 1 week ago

We're so glad that our service gave you space to remember your loved one in your own way, in your own time, that’s exactly what it's meant for. Thank you for your trust in us, and for your recommendation. All the very best, Pure Cremation Team

Posted 1 week ago

“Thank you for all your help in taking care of my dad.The whole process you provided took a lot of stress away from me.keeping me informed every step of the way and returning his ashes exactly the time you said.I would thoroughly recommend your services.”

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Posted 11 hours ago

“Thank you all so much for the wonderful care you gave my husband John. Everyone was so kind caring and respectful in every way. You made everything so stress free for myself and our family. Your care was above and beyond. Thank you”

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Posted 13 hours ago

“At a very difficult time for our family Laura and Lindsey were very helpful and understanding sorting out arrangements for my mum. It was her wishes to use Pure and I’m glad we did, thank you.”

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Posted 14 hours ago

“Everybody was very supportive , empathetic kind caring and respectful . Thank you so much .”

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Posted 14 hours ago

“Our family found Pure Cremation to be sympathetic and Professional they kept us informed at all times of the progress following my Mothers passing”

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Posted 16 hours ago

“Absolutely brilliant service provided, in what must have been, one of the most problematic of arrangements.”

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Posted 16 hours ago

Thank you so much for your kind words, Melanie. We’re thrilled to hear that you found our service brilliant, especially during what can be such a challenging time. Your feedback means a lot to us. Kindest regards, Pure Cremation Team

Posted 13 hours ago

“My extended family as no info on what is happening with the funeral cremation and what or when the ashes will arrive to my extended family we have no input what so ever”

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Posted 17 hours ago

Thank you for sharing your feedback with us. For the protection of both the deceased and their loved ones, we can only communicate directly with the nominated representative chosen at the time of arrangement. We would kindly suggest reaching out to them directly. Alternatively, they are welcome to contact us and provide permission for us to speak with you about the arrangements. Please email us at customercare@purecremation.co.uk with your full name, the name of the person in our care, and include the word "Review" in the subject line so that we can look into your feedback in more detail. If there is anything more we can do in the meantime, please call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 13 hours ago

“The process of arranging my wife's cremation was straightforward and stress free. However, this was clouded by being contacted one month later by a phone call informing me that I had not been charged for the private ambulance that collected my wife from home. I needed to pay a further sum of £254 approx to complete the service provided. At the time of the phone call I was very distressed and simply paid over the phone. Now, over five weeks later I feel that things could have been handled with a little more empathy. I appreciate that errors do happen but I merely state that this incident did leave me feeling let down by an otherwise perfect service.”

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Posted 18 hours ago

Thank you for taking the time to share your experience with us. We’re so pleased that you found the arrangement process straightforward and stress-free. Your feedback regarding the contact you received afterwards is genuinely appreciated, and we're sorry this left you feeling let down. A senior manager is currently reviewing what happened and will be in touch with you directly as soon as possible. If there's anything else we can do in the meantime, please don't hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 13 hours ago

“An excellent service and very thoughful company when you arte greiving”

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Posted 19 hours ago

Thank you for your wonderful review, Lee. We truly appreciate your kind words, and it’s heartening to know that you found comfort in our service. It means a lot to us to know that we could support you during your time of grief. All the very best, Pure Cremation Team

Posted 19 hours ago

“Everyone was so lovely from start , very good communication, letting you know what the next step would be. Thank you”

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Posted 20 hours ago

Thank you for taking the time to share your experience with us. It’s lovely to know that you felt looked after from the very beginning, and that the regular updates helped you feel at ease. Kindest regards, Pure Cremation Team

Posted 19 hours ago

“I phoned in November 2024 to enquire. I decided not to use their services. Im still getting phone calls even now which i find upsetting as my Mother passed late November. I've since blocked the number but only today I recieved another automated message. I don't feel this service should hound people due to the sensitive nature”

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Posted 1 day ago

Thank you for bringing this to our attention, and please accept our sincere apologies for the upset caused. We’re truly sorry to learn that you’ve continued to receive contact after deciding not to go ahead with our service, especially following the loss of your mother. This is certainly not the experience we want anyone to have, and we completely understand how upsetting it must be. We take concerns like this very seriously and we would appreciate the opportunity to look into this in more detail and ensure your contact preferences are fully respected. Please contact us at customercare@purecremation.co.uk with "review" in the email subject and include the phone number where you were contacted, so we can resolve this as quickly as possible. If there is anything more we can do in the meantime, please do not hesitate to contact us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 19 hours ago

“The service provided by Pure Cremation has been of excellent quality , kindness and effciency with the slight exception of our initial engagement where on two occassions the information previously provided couldnt be located and we had to reprovide . That said everything else was handled with great respect, sympathy and business like effectiveness. We are very satisfied with the service provided and will be happy to reccommend Pure Cremation to anyone.”

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Posted 1 day ago

Thank you so much for your lovely and thoughtful feedback. We’re truly pleased to know that you felt supported with kindness, respect and we’re grateful for your recommendation. We're disappointed to learn about the need to resubmit paperwork. This isn’t the experience we aim to provide, and we’ll be looking into what went wrong. A member of our team will be in touch to discuss this with you directly, as your feedback is crucial in helping us improve. If there is anything we can do in the meantime, please feel free to contact us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 19 hours ago

“We received a very good and considerate service with a rapid collection of my wife's body and a thoughtful well considered return of her ashes. I personally recommend Pure Cremation.”

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Posted 1 day ago

Thank you, John, for your kind words and for recommending us. We’re very grateful to have been able to provide the care and support you needed at this time. Best wishes, Pure Cremation Team

Posted 1 day ago

“Very good service ..friendly and professional people who picked my husband up, took him to Bury st Edmunds ..staff were lovely always ready for a chat, Husband came back to us in a lovely lavender container and he's sitting in the summer house house he built now awaiting new pastures to rest in ...even off to Australia ..xxxThank you for your great service ..xxxxx”

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Posted 1 day ago

Thank you for taking the time to share your experience with us. We’re honoured to have been entrusted with your husband’s care and your amazing feedback is appreciated by our entire team. Take care, Pure Cremation Team

Posted 1 day ago

“My Mother recently passed away and I called Pure Cremations late evening , they were super polite and very compassionate throughtout the process. They collected my mother a few hours after the call and the 2 guys that came to collect her were very respectful and caring. I can honestly say, that the entire process was stress free for me, all the staff were very sympathetic, compassionate and kindness on all levels. I also liked that during this difficult time ,they went through the process step by step and followed up with emails and calls and kept me up to date with all the process. I then chose to have my mum's ashes brought back home to me, which was all included in the cost. The entire process from my first call to the cremation was amazing and made life so much easier for me during this very sad time. I would highly recommend Pure Cremation to anyone who wants a very professional and affordable service. Thank you”

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Posted 1 day ago

Thank you for your touching feedback. It's wonderful to know that you felt supported with kindness and respect from the very first call. Making things a little easier for you and honouring your mum’s wishes means everything to us. Best wishes, Pure Cremation Team

Posted 1 day ago

“Brillient you kept me in touch with every stage of the process. The contact people were very helpful & made the process stress free. Should be a 10 star rating.”

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Posted 1 day ago

Thank you so much for your fantastic feedback. It's great to know that we could make everything as stress-free as possible. We truly appreciate your 5-star rating; it means a lot to us. Kindest regards, Pure Cremation Team

Posted 1 day ago

“It's hard navigating the practical issues at a time when your head is full of emotions and not understanding what the process is when a relative passes, but Pure Cremations were so kind and helpful from the first phone call at an ungodly hour of the morning (sorry!) right through to the personal delivery of the ashes. Friendliness kindness and understanding helped to make a difficult time so much easier.”

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Posted 2 days ago

Thank you for sharing your experience of our care. We’re pleased that we could offer kindness and understanding every step of the way. It means a lot to know we helped make things a little easier when there was so much to take in. All the best, Pure Cremation Team

Posted 1 day ago

“From the very first phone call, Pure Cremation treated me with so much compassion and respect. Nothing was too much trouble, every question was answered ... nothing was too much trouble.”

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Posted 2 days ago

Thank you for sharing your experience. It's reassuring to know that from the very first call, you felt cared for with compassion and respect. Best wishes, Pure Cremation Team

Posted 1 day ago

“You helped me through a difficult time. Set my mind at rest. Your service was personal and excellent. You made my husbands last journey peaceful.”

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Posted 2 days ago

Thank you so much for your wonderful feedback. We're really glad our service could bring you peace of mind. It was an honour to support you and to help make your husband’s final journey peaceful and respectful. Kindest regards, Pure Cremation Team

Posted 1 day ago

“This company is just outstanding in it's field, i literally cannot find any faults whatsoever! They are a market leader in customer service & at a very bad time in ones life they are just so sympathetic but in the correct manner, i intend to set up a future funeral plan for myself going forward because i am that impressed.”

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Posted 3 days ago

Thank you so much for your incredibly kind words. It means a great deal to know that our team supported you in the right way during such a difficult time. We’re truly honoured by your trust and that you’re considering a future plan with us, which really says it all. Best wishes, Pure Cremation Team

Posted 2 days ago

Pure Cremation is rated 4.8 based on 5,466 reviews