Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,928 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, full of empathy, treated you like you were the only one going through this sad time. Could not fault the Service, all staff were incredibly sympathetic and extremely helpful, such a good plan and has allowed our family to have our own memorial in our own time. Fully recommend Pure Cremation 10/10”

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Posted 2 months ago

We're so glad that our service gave you space to remember your loved one in your own way, in your own time, that’s exactly what it's meant for. Thank you for your trust in us, and for your recommendation. All the very best, Pure Cremation Team

Posted 2 months ago

“My mothers ashes where brought back to me in a cardboard box wasn’t expecting that”

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Posted 17 hours ago

Thank you for taking the time to leave a review. We are concerned by your feedback as it does not reflect our usual service and we would appreciate the opportunity to look into this further. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your mother’s full name and your preferred contact details. Please mention "review" in the subject line so we can ensure your enquiry is prioritised and addressed promptly by a senior manager. Kind regards, Pure Cremation Team

Posted 2 hours ago

“I am very impressed with the courtesy and professionalism of all the staff. They couldn't of made our experience in using pure cremation any better”

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Posted 23 hours ago

Thank you for your valuable feedback, Aaron. We're glad to hear that you were impressed by the courtesy and professionalism of our amazing team, which made things easier for your family. All the best, Pure Cremation Team

Posted 22 hours ago

“To take the stress away from a funeral, I think not ,no one & I mean no one ,speaks to each other at PC .Emails, telephone calls just wasn't passed on to relevant areas, which made the whole process unpleasant.”

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Posted 23 hours ago

Thank you for bringing this to our attention. We understand how important communication is, especially during such a sensitive time, and we are very sorry to hear about your experience. We will address your concerns immediately by reviewing all communication regarding your loved one's arrangements and will reach out to you shortly. In the meantime, if there is anything else we can assist you with, please feel free to contact us at customercare@purecremation.co.uk or 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 23 hours ago

“An incredible service, everything was effortless, easy and professional. The team were great.”

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Posted 1 day ago

Thank you, Nicola, for your wonderful feedback. It's great to know that you found our team to be so helpful and professional throughout. Best wishes, Pure Cremation Team

Posted 1 day ago

“The service received has been great and has made me reconsider of my own plans.”

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Posted 2 days ago

Thank you for taking the time to share your experience. We're delighted with your excellent feedback. Kindest regards, Pure Cremation Team

Posted 2 days ago

“An excellent service handled with great care and sensitivity. My husband’s death was horrific, but this firm handled everything perfectly, although there is a long waiting time between transporting his body to their holding facility Funeral Director, then onto their Crematorium due to the large volume of customers using this facility. My husbands ashes were sensitively handled and brought back by their Funeral Directors and we will now hold a Private Service on 1 November (his 80th birthday).”

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Posted 2 days ago

Thank you for your kind words. It's good to know that the arrangements were managed perfectly. We hope that the private service brings you all comfort. Best wishes, Pure Cremation Team

Posted 2 days ago

“The contact was seamless, we were kept up to date at every step with our dedicated contact at PC . The ashes were returned with respect and kindness. Mums ashes were split into 3 for us and each of her children will deal with death in their own way. One son wishes ti have traditional service while the other two wanted a celebration of her life.”

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Posted 3 days ago

Thank you for your wonderful review, Sue. It's good to know that you appreciated the updates throughout the arrangements and that the ashes were returned with such compassion. Take care, Pure Cremation Team

Posted 2 days ago

“We cannot thank Pure Cremation enough. They made a difficult time for us completely stress free. They were very professional and empathetic.”

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Posted 3 days ago

Thank you so much, Heather. Your feedback means a lot to us. Hearing that our support made this difficult time stress-free is incredibly rewarding. All the best, Pure Cremation Team

Posted 2 days ago

“Ii think it's very insensitive you asking for reviews when people are still grieving,we lost our dad on 7th Aug and he organised everything through you, the ashes were only delivered on 4th Sept, so won't be giving any reviews.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your feedback with us. We're very sorry if the review invitation felt insensitive; that is never our intention. Your thoughts are valuable and will help us improve our processes. We believe that honest feedback from families who have experienced our care can be really helpful for other families who are thinking about our services for their loved ones. That said, we want to emphasise that the review invitation is completely optional, and there’s no pressure to provide feedback. Best wishes, Pure Cremation Team

Posted 2 days ago

“This is an excellent, kind, caring, professional, respectful company that does exactly what it says it will. They keep you up to date from the moment they collect your family member until they return that person face to face with dignified, friendly members of staff. Nothing is too much trouble & you have a dedicated person to be able to make contact with at any time to answer your questions or put your mind at rest. I can't rate Pure Cremation highly enough & will be using them when the time comes for myself.”

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Posted 3 days ago

Thank you for sharing your positive feedback. We’re truly grateful for your kind words and are glad to hear that we could provide you with the support needed. Best wishes, Pure Cremation Team

Posted 2 days ago

“I used Pure Cremation when my wife died eight years ago. My mother came up to me at the celebration and asked me to do the same for her. I had no hesitation in calling them and after eight years, the service is still just as expected.”

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Posted 4 days ago

Thank you for sharing your personal experience with us, Chris. We are pleased that you had no hesitation in using our service for your mother's arrangements after experiencing our care first-hand for your late wife. Kindest regards, Pure Cremation Team

Posted 2 days ago

“Wendy was amazing, compassionate, supportive and caring. From first contact the service I received was fantastic.”

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Posted 4 days ago

Thank you for mentioning Wendy in your review and for rating us with five stars. Best wishes, Pure Cremation Team

Posted 2 days ago

“top rate service every one so understanding”

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Posted 4 days ago

Thank you, Sheila, for your wonderful feedback. We're so glad to hear that we could provide you with understanding support during this time. All the best, Pure Cremation Team

Posted 3 days ago

“Pure professionalism from start to finish much appreciated thank you”

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Posted 4 days ago

Thank you for your kind words and for highlighting our professionalism. Kindest regards, Pure Cremation Team

Posted 3 days ago

“From the initial phone call to receiving back my mum's ashes, I could not fault the compassion and professionalism shown by everyone I spoke to.”

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Posted 4 days ago

Thank you for your kind words and for recognising the compassion and professionalism of our team during such a difficult time. It has been an honour to support you. Kindest regards, Pure Cremation Team

Posted 3 days ago

“It is my second time using pure Cremation... Highly recommended”

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Posted 4 days ago

Thank you for placing your trust in us again. We greatly appreciate your positive feedback and recommendation, which means a lot to our entire team. Best wishes, Pure Cremation Team

Posted 3 days ago

“A private cremation was Mam's final wish, but she didn't have a pre-paid funeral plan in place. However, from our first telephone contact with Nick, through to the later delivery of Mam’s ashes to our home, the whole experience of working with Pure Cremation to arrange Mam's funeral has been one of great comfort, reassurance and the very highest levels of care and professionalism. We were kept informed at all significant stages of the arrangements, and we always had a compassionate representative available at the end of a telephone when we needed any additional advice. We opted for an attended service prior to committal, with only close relatives in attendance, and this allowed us to give Mam a personal and fitting send off, with only her nearest and dearest present in a peaceful and intimate setting. At an extremely difficult time for any family, it is refreshing to encounter a team that really does put the interests of the bereaved family at the forefront of their service and, for that, I will be eternally grateful. I would have no hesitation in recommending Pure Cremation to anybody thinking of having such an increasingly popular style of funeral, where they do not wish to endure the distractions, obligations and formalities of a traditional funeral service.”

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Posted 4 days ago

Thank you for sharing your heartfelt feedback. It is truly touching to know that, even without a formal plan, our support from the very first call with Nick has provided great comfort to you and your family. We are also pleased to hear that you found our team’s professionalism and support refreshing. We genuinely treat every family as we would want our own to be treated, and we're glad this was evident in your experience. All the very best, Pure Cremation Team

Posted 2 days ago

“very kind and efficient.”

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Posted 5 days ago

Thank you for taking the time to share your feedback and for the positive five-star rating. Kindest regards, Pure Cremation Team

Posted 3 days ago

“Pure Cremation provided a professional, empathic and smooth, no fuss service, during a difficult time. This totally met the wishes or my family and enables us to not follow outdated traditions, and has given us the space to grieve and remember my mum's life in a more personalised manner without having to publicly showcase our grief.”

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Posted 5 days ago

Thank you for your heartfelt review. We're pleased that our service helped you and your family honour your mum in a way that felt meaningful to you. All the best, Pure Cremation Team

Posted 3 days ago

“The whole arrangement was seamless and faultless,although there was 24 hour contact should you needed it.You were kept informed of all procedures.I highly recommend this company.”

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Posted 5 days ago

Thank you for such a wonderful review. We're delighted to hear that the arrangements were seamless and that you felt supported throughout the process. Best wishes, Pure Cremation Team

Posted 3 days ago

Pure Cremation is rated 4.8 based on 5,928 reviews