Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,450 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th June 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, full of empathy, treated you like you were the only one going through this sad time. Could not fault the Service, all staff were incredibly sympathetic and extremely helpful, such a good plan and has allowed our family to have our own memorial in our own time. Fully recommend Pure Cremation 10/10”

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Posted 6 days ago

We're so glad that our service gave you space to remember your loved one in your own way, in your own time, that’s exactly what it's meant for. Thank you for your trust in us, and for your recommendation. All the very best, Pure Cremation Team

Posted 5 days ago

“It's hard navigating the practical issues at a time when your head is full of emotions and not understanding what the process is when a relative passes, but Pure Cremations were so kind and helpful from the first phone call at an ungodly hour of the morning (sorry!) right through to the personal delivery of the ashes. Friendliness kindness and understanding helped to make a difficult time so much easier.”

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Posted 11 hours ago

“From the very first phone call, Pure Cremation treated me with so much compassion and respect. Nothing was too much trouble, every question was answered ... nothing was too much trouble.”

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Posted 12 hours ago

“You helped me through a difficult time. Set my mind at rest. Your service was personal and excellent. You made my husbands last journey peaceful.”

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Posted 13 hours ago

“This company is just outstanding in it's field, i literally cannot find any faults whatsoever! They are a market leader in customer service & at a very bad time in ones life they are just so sympathetic but in the correct manner, i intend to set up a future funeral plan for myself going forward because i am that impressed.”

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Posted 1 day ago

Thank you so much for your incredibly kind words. It means a great deal to know that our team supported you in the right way during such a difficult time. We’re truly honoured by your trust and that you’re considering a future plan with us, which really says it all. Best wishes, Pure Cremation Team

Posted 17 hours ago

“Really good company very empathetic every step was explained our lady laura was very professional friendly and helpful would highly recommend this company”

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Posted 1 day ago

Thank you for your lovely feedback about our professional and empathetic team. Laura will be especially pleased to know that her support made a difference. All the best, Pure Cremation Team

Posted 1 day ago

“A seamless operation carried out most efficiently.”

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Posted 1 day ago

Thank you for this touching feedback, Graham. Your review means the world to us. Best wishes, Pure Cremation Team

Posted 1 day ago

“Ver professional company. Very helpful and understanding during the whole process. Kept me informed about the many steps of the process and delivered the ashes straight to my home as promised. Cannot thank them enough for helping me through a very difficult time. Would definitely recommend this company.”

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Posted 2 days ago

Thank you so much for your kind words and recommendation. It's wonderful to know that you found our team helpful and understanding at every step. Kindest regards, Pure Cremation Team

Posted 1 day ago

“My wife passed away recently, I contacted Pure Cremation to inform them, they were very compassionate to my feelings, I told them she had passed at the hospital, I was given a personal contact who would see me through the process. At each stage I was informed, when my wife had been collected and in their care, when the committal would take place and when it was done, Informed I would receive her ashes in about twenty one days, they were delivered within twelve days. The lady who delivered them was compassionate and respectful to me and informed metat she had been treated with dignity and respect throughout the process, putting my mind at ease. I would fully reccomend Pure Cremation.”

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Posted 2 days ago

Thank you for sharing your experience of our care. We are so sorry for the loss of your wife. Knowing that you felt supported, informed, and reassured throughout means more to us than words can say. From the first call to the moment the ashes were returned, we’re glad our team could offer not just a service, but genuine care and respect. Your trust means everything, and we're truly grateful for your recommendation. Take care, Pure Cremation Team

Posted 1 day ago

“Wonderful people from start to finish.”

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Posted 2 days ago

Thank you for your heartfelt words. It means so much to know that you felt supported every step of the way. We're truly honoured to have been there for you and your family. All the best, Pure Cremation Team

Posted 1 day ago

“Buying the cremation was easy and efficient. The member of staff was very pleasant and had an appropriate tone. Everything was made clear to me. On the day of the bereavement when I contacted Pure Cremation, that’s when I took issue with their provision. The member of staff asked me if I was alright: I thought that was inappropriate. I was sent a form to fill in with electronic signatures. When I returned it, I was then told it had to be live signatures and they needed to change the template. I had to do it all again and scan in the relevant pages. At such a sensitive time that’s not acceptable. It was also not acceptable not to be told this when the form was first sent. I asked the member of staff if there was anything else I needed to do as I was clueless. I was assured that was all. Three days later when I saw the solicitor his first question was whether I had contacted the registrar: I had not because of what Pure Cremation had told me and I had noticed a section on the registrar on their form. I should have been told to contact the registrar. There are staff training issues here. Thereafter, the service I received was good and professional. Staff were very helpful when I contacted them and kept me informed. The man who delivered the ashes was very pleasant, though the container looked like a cereal packet: I would have preferred an urn shape.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your experience. We are very sorry to learn that some aspects of our service did not meet your expectations at such a sensitive time. Your feedback has been shared with our senior team, and a senior manager is now reviewing the details of your experience in full. They will be in touch with you directly to respond to the concerns you’ve raised. In the meantime, if there’s anything we can do to support you further, please don’t hesitate to call us on 0800 033 7737. Thank you again for bringing this to our attention. Kindest regards, Pure Cremation Team

Posted 2 days ago

“A really respectful and comfortable service to use.Everything seemed to be low key and unfussed and yet was smooth and efficient, any request was dealt with calmly and quickly. I fail to see how they could have done better.”

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Posted 2 days ago

Thank you for such thoughtful feedback. We're really pleased that you found the service respectful, calm, and efficient, just as it should be. It means a lot to know we were able to meet your needs with care during such an important time. Kindest regards, Pure Cremation Team

Posted 1 day ago

“the team were so kind and understading kept me informed”

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Posted 2 days ago

Thank you for your lovely feedback. We're so pleased to hear that you felt supported and well-informed throughout. Best wishes, Pure Cremation Team

Posted 1 day ago

“Very caring service from beginning to end the lady who bought back my husband's ashes was amazing”

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Posted 2 days ago

Thank you so much for your kind words, Elaine. We’re truly touched to hear that our service brought you comfort. It means a lot to us that you felt supported and cared for. All the best, Pure Cremation Team

Posted 2 days ago

“The service was very good with one exception the initial contact on the night my husband died I found the caller very unsympathetic and asked a lot of questions which could be asked later but the rest was very good”

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Posted 2 days ago

Thank you for taking the time to leave a review. We're truly sorry to learn that your initial call with us did not meet your expectations. A senior manager will be reviewing the arrangements and they will get in touch with you as soon as possible. If there is anything we can do in the meantime, please don't hesitate to contact us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 2 days ago

“I would like to thank you Pure Cremation following the recent death of my husband. Everything was managed with compassion, empathy and understanding, patience too. You supported me through the whole process and kept me updated with every step. At such a difficult and sad time you helped to make this process as manageable as possible, always with kindness and respect and I thank you and all your team for this.”

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Posted 2 days ago

Thank you for taking the time to share such a thoughtful review. We're truly sorry for the loss of your husband. Knowing that you felt supported, informed, and treated with care throughout means so much to us. Your kind words will be deeply appreciated by the whole team. Best wishes, Pure Cremation Team

Posted 2 days ago

“Very kind & sympathetic service which we were all very pleased with would definitely recommend”

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Posted 2 days ago

Thank you for your lovely review, Anne. We're truly grateful for your positive feedback. Kindest regards, Pure Cremation Team

Posted 2 days ago

“A wonderful team of kind, respectful and helpful people who made everything as easy as possible at a very difficult time. From our first phone call to the final visit bringing our Mum’s ashes back to us, the service was impeccable - thank you Pure Cremation.”

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Posted 2 days ago

Thank you for your touching review. It means a great deal to know our team was able to ease things for you and provide the care your mum deserved. All the best, Pure Cremation Team

Posted 2 days ago

“I was so greatfull to you all for your respect and kindness to myself and darling husband who passed away last month. The service you provided was fast and without any worries to myself. Many many thanks”

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Posted 3 days ago

Thank you so much for your positive feedback. Your appreciation means a great deal to our team, and we're glad to know that our care helped bring you some peace and reassurance. Best wishes, Pure Cremation Team

Posted 2 days ago

“Very friendly and efficient.”

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Posted 3 days ago

Thank you for your kind words and for rating us with five stars. Kindest regards, Pure Cremation Team

Posted 2 days ago

“I could not have asked for anything more. From the original telephone conversation to make arrangements for my late mother who had recently passed away I was dealt with by all the staff with great compassion and professionalism. I was kept fully informed as to every step of the process. I would particularly like to pass on my sincere thanks to Ryan, who returned my mother's ashes to me. He was so helpful and handled what was a very sensitive interaction with great respect and professionalism. I can wholeheartedly recommend Pure Cremations and I cannot praise them enough. Thank you”

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Posted 3 days ago

Thank you so much for sharing such thoughtful feedback. It's wonderful to hear that you felt cared for throughout, and we’ll be sure to pass on your kind words to Ryan and the rest of the team. Kindest regards, Pure Cremation Team

Posted 2 days ago

Pure Cremation is rated 4.8 based on 5,450 reviews