Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,940 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, full of empathy, treated you like you were the only one going through this sad time. Could not fault the Service, all staff were incredibly sympathetic and extremely helpful, such a good plan and has allowed our family to have our own memorial in our own time. Fully recommend Pure Cremation 10/10”

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Posted 3 months ago

We're so glad that our service gave you space to remember your loved one in your own way, in your own time, that’s exactly what it's meant for. Thank you for your trust in us, and for your recommendation. All the very best, Pure Cremation Team

Posted 3 months ago

“Pure Cremation was easy to deal with, respectful and efficient. The team was polite, helpful and friendly although I did find I was repeating the same information a few times. All in all I would recommend them .”

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Posted 19 hours ago

“Cannot fault pure cremation at all, from the initial phone call to the delivery of my fathers ashes the service has been brilliant. We were updated throughout the process and every member of the team were so respectful Thank you Pure Cremation for making such a distressing time a little easier :)”

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Posted 20 hours ago

“From start to finish Pure Cremation were excellent and kept me fully informed every step of the way . They were compassionate, considerate and kind.”

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Posted 22 hours ago

“At a very sad and stressful time thank you pure cremation for everything you did.Kept informed at every stage of process myself and family couldn't be happier with the service given”

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Posted 23 hours ago

“Im not dead yet, but wanted to leave my own review, I feel safe in the knowledge when I am dead the whole disposal of my body will be dealt with well. The lady I spoke to was kind informative and understanding, not everyone has the boo hoo approach to dying there is nothing you can do it will happen. I dont care I will be dead and no one will care if it took 3 weeks to get the ashes back because I will be dead and gone . You live you die and the waste product of this needs to be dealt with as long as it is done properly im happy.”

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Posted 23 hours ago

“Found the whole experience from initial phone call to receiving my mums ashes back to have been handled with the utmost professionalism and compassion. Well informed on whole process. Thank you.”

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Posted 1 day ago

“We had a sudden death in the family.we decided to use pure, because we had heard a lot of good reviews.They where excellent from the first phone call all the way through to deliver ing the ashes..”

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Posted 1 day ago

“Very understanding and took care of everything and date I say it………extremely good value!”

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Posted 1 day ago

“I cannot recommend Pure Cremation highly enough. From start to finish, the staff were excellent—professional, compassionate, and truly caring at every step. At such a difficult time, they provided comfort and support while handling everything with the utmost respect and dignity. Their commitment to making the process as simple and stress-free as possible was evident throughout. My family and I are deeply grateful for their kindness and dedication”

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Posted 1 day ago

“Absolutely great know hassle free service would recommend and use again”

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Posted 1 day ago

“Pure Cremation provided an excellent service at what was an extremely difficult time. The communication was excellent with interaction being done with compassion and the right tone throughout.”

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Posted 1 day ago

Thank you, Robert. It's good to know that our communication during the arrangements made a positive difference. All the best, Pure Cremation Team

Posted 1 day ago

“Can't thank you enough for being so understanding & kind 🙏💖 a fantastic experience that put me at ease”

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Posted 1 day ago

Thank you for this lovely feedback. It has been an honour to support you and we're pleased that we could put your mind at ease. Best wishes, Pure Cremation Team

Posted 1 day ago

“My mothers ashes where brought back to me in a cardboard box wasn’t expecting that”

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Posted 2 days ago

Thank you for taking the time to leave a review. We are concerned by your feedback as it does not reflect our usual service and we would appreciate the opportunity to look into this further. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your mother’s full name and your preferred contact details. Please mention "review" in the subject line so we can ensure your enquiry is prioritised and addressed promptly by a senior manager. Kind regards, Pure Cremation Team

Posted 1 day ago

“I am very impressed with the courtesy and professionalism of all the staff. They couldn't of made our experience in using pure cremation any better”

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Posted 2 days ago

Thank you for your valuable feedback, Aaron. We're glad to hear that you were impressed by the courtesy and professionalism of our amazing team, which made things easier for your family. All the best, Pure Cremation Team

Posted 2 days ago

“To take the stress away from a funeral, I think not ,no one & I mean no one ,speaks to each other at PC .Emails, telephone calls just wasn't passed on to relevant areas, which made the whole process unpleasant.”

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Posted 2 days ago

Thank you for bringing this to our attention. We understand how important communication is, especially during such a sensitive time, and we are very sorry to hear about your experience. We will address your concerns immediately by reviewing all communication regarding your loved one's arrangements and will reach out to you shortly. In the meantime, if there is anything else we can assist you with, please feel free to contact us at customercare@purecremation.co.uk or 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 2 days ago

“An incredible service, everything was effortless, easy and professional. The team were great.”

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Posted 3 days ago

Thank you, Nicola, for your wonderful feedback. It's great to know that you found our team to be so helpful and professional throughout. Best wishes, Pure Cremation Team

Posted 2 days ago

“The service received has been great and has made me reconsider of my own plans.”

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Posted 4 days ago

Thank you for taking the time to share your experience. We're delighted with your excellent feedback. Kindest regards, Pure Cremation Team

Posted 3 days ago

“An excellent service handled with great care and sensitivity. My husband’s death was horrific, but this firm handled everything perfectly, although there is a long waiting time between transporting his body to their holding facility Funeral Director, then onto their Crematorium due to the large volume of customers using this facility. My husbands ashes were sensitively handled and brought back by their Funeral Directors and we will now hold a Private Service on 1 November (his 80th birthday).”

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Posted 4 days ago

Thank you for your kind words. It's good to know that the arrangements were managed perfectly. We hope that the private service brings you all comfort. Best wishes, Pure Cremation Team

Posted 3 days ago

“The contact was seamless, we were kept up to date at every step with our dedicated contact at PC . The ashes were returned with respect and kindness. Mums ashes were split into 3 for us and each of her children will deal with death in their own way. One son wishes ti have traditional service while the other two wanted a celebration of her life.”

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Posted 5 days ago

Thank you for your wonderful review, Sue. It's good to know that you appreciated the updates throughout the arrangements and that the ashes were returned with such compassion. Take care, Pure Cremation Team

Posted 3 days ago

“We cannot thank Pure Cremation enough. They made a difficult time for us completely stress free. They were very professional and empathetic.”

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Posted 5 days ago

Thank you so much, Heather. Your feedback means a lot to us. Hearing that our support made this difficult time stress-free is incredibly rewarding. All the best, Pure Cremation Team

Posted 3 days ago

Pure Cremation is rated 4.8 based on 5,940 reviews