Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,079 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th August 2026

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the very first phone call to the final farewell, what pure cremation provided was nothing short of exceptional. During what was an incredibly difficult and emotional time for our family, every member of your team treated us with genuine compassion, dignity, and respect. Their professionalism was evident throughout the entire process, yet it was their kindness and understanding that truly stood out. They guided us through every step with patience, answered all of our questions, and ensured that every detail was handled with the utmost care. We are deeply grateful for the support, empathy, and professionalism shown during such a challenging time. I would wholeheartedly recommend this cremation service to anyone seeking a caring, trustworthy, and highly professional team to help them say goodbye to a loved one with dignity and grace.”

Helpful Report

Posted 2 months ago

Thank you for your thoughtful feedback. It’s truly meaningful to read that the team were able to bring compassion, dignity, and reassurance during such a difficult time for your family. We’re especially glad that their kindness and patience stood out while guiding you through each step and making sure everything was handled with care. Kind regards, Pure Team

Posted 2 months ago

“I was reassured and looked after from start to finish of the committal process. As you can imagine it was the hardest time of my life, but those are Pure Cremations handled everything with care and compassion. Thank you for that.”

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Posted 3 hours ago

“As someone who doesn't agree with throwing thousands of pounds on a funeral, and having attended a very poor family funeral, we chose Pure Cremation. They were so caring and the whole thing was done with kindness, also taking a lot of pressure from us at a really sad time.”

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Posted 5 hours ago

“Everything I hoped it would be. So glad we chose Pure as we didn't want the conventional funeral. I knew what was happening every step of the way. Wouldn't have had it any other way.”

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Posted 7 hours ago

Thank you for sharing your experience, Christine. We’re so glad to that you felt supported and that we could meet your expectations. Kindest regards, Pure Team

Posted 6 hours ago

“You were professional kind and so helpful and caring.”

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Posted 17 hours ago

Thank you, Dawn. Your kind words are greatly appreciated by us all! Best wishes, Pure Team

Posted 6 hours ago

“We used this company after my dad had requested we use Pure Cremation as his funeral arrangements. My family & i can only say we were very impressed with the whole process from start to finish. First class communication throughout & everything was explained in detail, very comforting when you are grieving for a loved one. I can highly recommend P.C, & we will use them again (though hopefully not too soon) if you understand of course.”

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Posted 21 hours ago

Thank you for sharing your experience and for recommending us. It’s lovely to know that you felt so well informed and supported throughout this time. Kindest regards, Pure Team

Posted 6 hours ago

“The initial contact and information given was very good, and very sympathetic, however follow up contact after my father’s cremation and information of his ashes scattered was absent. I had to ring them to ask what was happening. I also don’t like the what3words.com site-lure you into downloading their app”

Helpful Report

Posted 1 day ago

Thank you for taking the time to share your feedback with us. We’re pleased to know that the initial contact and updates you received were helpful and sympathetic, although we’re sorry to learn that you felt you had to get in touch yourself for an update following your father’s cremation. Your feedback is important to us and we’ll raise these points internally for review, so we can consider whether there are any areas where we could have improved the experience and the information we provide. Kindest regards, Pure Team

Posted 6 hours ago

“Everyone at Pure cremation were lovely, right from the first phone call to say our mum had passed away, to receiving our mums ashes. Kirsty was so helpful and understanding and talked me through everything and Brooke who brought our mums ashes to us was lovely and really made me at ease.”

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Posted 2 days ago

Thank you for sharing your experience, Karen. It’s lovely to know that Kirsty was there to guide you through everything from that first call and that Brooke helped you feel at ease when bringing your mum’s ashes home. Best wishes, Pure Team

Posted 1 day ago

“My beautiful mum passed await recently and she bought her plan a couple of years ago , I cannot express enough how grateful and happy I was with the service of this companion, very professional, very supportive and caring right from the initial phone call my husband made to inform them of my mums passing to them bringing her back home to me , forever grateful to pure cremation and absolutely recommend 100%.”

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Posted 2 days ago

Thank you for taking the time to tell us about your experience. Knowing that you felt supported and cared for from that first phone call through to bringing your mum home to you means a great deal. Kindest regards, Pure Team

Posted 1 day ago

“This was something my husband done off his own back , I was sceptical about it , but can I say what a good choice he made. From start to finish everybody that I spoke to or rang me were very polite and courteous and the hand delivery of my husband's ashes was a really lovely and respectful experience. Thank you Pure Cremations”

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Posted 2 days ago

Thank you for giving Pure Cremation a chance despite your initial reservations. We're glad that we could carry out your husband's wishes, and it's nice to know that every interaction you had with our team left a positive impression. All the best, Pure Team

Posted 2 days ago

“The company was very respectful of our wishes concerning the cremation and delivery of my wifes ashes.Communication was excellent from the outset.The delivery of the ashes was carried out with the utmost care and personal support.I could not give anything but my utmost endorsement of Pure Cremation for the care which they gave during this difficult time.Many thanks,Colin Davis.”

Helpful Report

Posted 2 days ago

Thank you, Colin, for taking the time to share such a thoughtful review. We’re grateful that you felt your wishes were respected from the very beginning and that the communication gave you confidence throughout. It’s particularly meaningful to know that the hand return of your wife’s ashes was carried out with the care and personal support you needed. Kindest regards, Pure Team

Posted 2 days ago

“Was extremely happy with the way everything was handled, was informed all way through of what would come next communication was brilliant and ashes delivered in a professional manner.”

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Posted 2 days ago

Thank you so much for this kind feedback. Best wishes, Pure Team

Posted 2 days ago

“I found Pure Cremation to be a very straight forward process, this was the first time I had to deal with arranging a funeral and the process was explained to me every step of the way. All the staff I spoke to were extremely helpful and empathetic towards me. I can not fault them at all.”

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Posted 2 days ago

Thank you for rating us with five stars. It's good to know we could offer a faultless service, and despite having never dealt with funeral arrangements before, you found everything to be as straightforward as possible. All the best, Pure Team

Posted 2 days ago

“Pure cremation was my dad’s choice and every interaction with them was thoughtful, caring & professional, Tia was my contact & she was extremely kind and considerate at a very sad time for us . From the first phone call , taking my dad away , to returning his ashes , she kept me informed at every step and I am very thankful to her for her thoughtfulness”

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Posted 2 days ago

Thank you for sharing your experience. We’re glad Tia could provide thoughtful, caring support during such a difficult time and that you always felt informed. Kindest regards, Pure Team

Posted 2 days ago

“The process was easy to follow and a representative of Pure Cremation guided us through each step. When I had a question the answer was quickly found and with me. Pure Cremation was brilliant to work with, making a difficult time for the family easier with their knowledge and compassion. I am in the process of setting my funeral up as I know, when the time comes, my family will be supported as I have been.”

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Posted 2 days ago

Thank you for your thoughtful feedback, Garry. We’re glad the process was easy to follow and that our team could support your family with compassion. Best wishes, Pure Team

Posted 2 days ago

“At a very difficult time I found the service provided by Pure Cremations professional, courteous and trouble free. Thank you.”

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Posted 2 days ago

Thank you for this amazing feedback, Byron. We're delighted that you found the service professional at every stage. Kindest regards, Pure Team

Posted 2 days ago

“Very pleasedhow Anthony was dealt with and very pleased being deliverd to me by Liz thak u so much x”

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Posted 2 days ago

Thank you for rating us with five stars. It has been an honour to look after Anthony with the dignity and care he deserved. Kindest regards, Pure Team

Posted 2 days ago

“When my husband passed, it could not have been easier from the start to finish. I was kept informed at every step of the way by a lovely lady called Abi who was so respectful,helpful and friendly. I also have taken out a plan too as have other members of my family .”

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Posted 2 days ago

Thank you very much for leaving a review. We’re so pleased Abi could provide respectful, helpful support during such a difficult time, and that this made things feel easier. It's touching to know you and other family members have now chosen to arrange Pure plans. Kindest regards, Pure Team

Posted 2 days ago

“Great professional servce. Everything done right to remove stress from the client. Would recommend to everyone”

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Posted 3 days ago

Thank you for sharing this feedback with us. We’re glad we could help to remove stress and that you’d happily recommend us. Kindest regards, Pure Team

Posted 2 days ago

“From my first contact with Pure Cremations until I received my husband’s ashes, I found every single member of the team to be kind, caring and professional from start to finish. They kept me informed at every stage and made such a difficult time as smooth and easy as possible.”

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Posted 3 days ago

Thank you for such a wonderful review. We are very grateful for your feedback and pleased that we could be there for you during this time. Best wishes, Pure Team

Posted 2 days ago

“Everyone I dealt with were brilliant. They updated at each stage of the process with either an email or phone call.”

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Posted 3 days ago

Thank you for sharing your experience, Steven. It's nice to know that everyone you dealt with was brilliant and that you were updated at each stage by email or phone. Kindest regards, Pure Team

Posted 2 days ago

Pure Cremation is rated 4.9 based on 8,079 reviews