Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,408 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 6th June 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband chose pure cremation when we found out that his cancer had become untreatable. He wanted me to worry as little as possible about things that needed doing so I could concentrate on our young family and on a celebration of life rather than a funeral. The day he was cremated was hard because I wasn’t there and I thought I was regretting the decision but have to say that having him back home with us now and all of the care that was taken in the way everything was dealt with by the team, really did make a huge difference to our family. I know that everything went exactly how Anthony would have wanted it to go and that he gave us the gift of time together to get our heads around this new life we have to live without him. He was still thinking of us the whole time and I know that when my time comes, I want the same for me. I want my girls to have as little stress as possible too so they can support each other. I lost my mum much younger than expected and the difference in stress levels between planning her funeral and my husbands were just massive. I have been able to use that time to care for our children and help them to navigate this horrible time rather than having to take them to meetings and places they wouldn’t feel comfortable being at. I know he was cared for and looked after, right until the end and now we can concentrate on remembering him as the beautiful man he was. Thank you for everything.”

Pure Cremation 5 star review on 20th July 2024

Helpful Report

Posted 10 months ago

Thank you for sharing your touching story with us. We are deeply moved by your words and honoured that we could help fulfil Anthony's wishes during such a challenging time. It’s heartening to know that our care and support provided you with some relief and allowed you to focus on your family and the celebration of Anthony's life. Best wishes, Pure Cremation Team

Posted 10 months ago

“The whole service was seamless and simple. We were updated at every step of my Dads journey from hospice to his ashes being returned to me.”

Helpful Report

Posted 17 hours ago

“The staff who dealt with us were so lovely. We weren't rushed to explain our needs or to make decisions. We felt totally supported and made to feel that our loved one was of the utmost importance to them while also being very sympathetic to our feelings. We were kept so well informed every step of the way from the first phone call right up to the day the ashes were hand delivered back to us. We can't thank Pure Cremation enough for their support, service and guidance through a very difficult time.”

Helpful Report

Posted 1 day ago

Thank you for your kind words. We’re really grateful you took the time to share your experience. It’s so important to us that families feel heard and supported, and knowing you felt that throughout the process truly means a lot. Best wishes, Pure Cremation Team

Posted 20 hours ago

“Everything happened as they promised. Simple, straightforward but always with care and respect.”

Helpful Report

Posted 1 day ago

Thank you for your wonderful review. We're so glad to hear that everything went as promised and that you felt cared for throughout the process. Your feedback means a lot to us. Kindest regards, Pure Cremation Team

Posted 1 day ago

“The whole service from start to finish has been amazing, great staff communication throughout the process. I felt comfortable and confident with Pure cremation looking after my Nan.”

Helpful Report

Posted 2 days ago

“What can I say, so easy to deal with sorted everything out for me. Also delivered him home to me. Thank you so much.”

Helpful Report

Posted 2 days ago

“From the second i phoned pure cremation to inform them of my mums passing they gave me 100% customer care, I was very nervous an they set my mind at ease, they took care of my mum an kept me updated with everything”

Helpful Report

Posted 2 days ago

Thank you for your heartfelt review. We're so glad to hear that our team could provide you with the support and reassurance you needed. It's wonderful to know we were able to care for your mum and keep you informed throughout the process. Best wishes, Pure Cremation Team

Posted 1 day ago

“They were very nice and kept me informed”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share this kind feedback with us. We are pleased that you felt informed at every step. All the best, Pure Cremation Team

Posted 1 day ago

“This was my first dealings with Pure Cremation. My dear friend passed and had a pre-paid plan with Pure Cremation. From the inital phone call I have been so impressed by the service. Lisa was so lovely and kept up brilliant commuication throughout and Steve who delivered June to me last Friday was so kind and respectful. Thank you so much. I would defintely reccommend Pure Cremation and shall be using you myself to save my family anguish and expense.”

Helpful Report

Posted 2 days ago

Thank you so much for your feedback. We're truly touched to learn about your positive experience with Lisa and Steve throughtout the arrangements. It means a lot to us that you would recommend Pure Cremation. Best wishes, Pure Cremation Team

Posted 1 day ago

“I was very satisfied with the care from everyone at Pure Cremation.”

Helpful Report

Posted 2 days ago

Thank you for your lovely review. We're so pleased to learn that our team provided you with the care and support you needed. Kindest regards, Pure Cremation Team

Posted 1 day ago

“It’s what our lovely Mark Requested The whole team from contacting after passing to collecting Mark which the two guys who did this was simply caring and thoughtful To the cremation to the returning of the ashes Everyone has been kind and caring Mark got his wishes in a beautiful caring company”

Helpful Report

Posted 2 days ago

Thank you for your review. We are truly honoured to have been able to honour Mark's wishes and support you and your family during this time. Your kind words about our team's care and compassion mean the world to us, and we’re glad to know we were able to provide comfort. Kindest regards, Pure Cremation Team

Posted 1 day ago

“As a family, we found Pure Cremations to be very professional, and considerate. Communication was very good and the staff were really helpful, everything was taken out of our hands, which is what you need at a time of loss. When the ashes were delivered pure cremations were very compassionate towards my mum as she was on her own. I would recommend them 100%.”

Helpful Report

Posted 3 days ago

Thank you for your thoughtful review. We're truly glad to hear that our team's professionalism and communication made a difficult time a bit easier for you and your family. All the best, Pure Cremation Team

Posted 2 days ago

“I found pure cremation to be prompt after mums passing and handled professionally both with the cremation and the return of the ashes.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your feedback with us. It's good to know that you felt everything was clearly explained and handled efficiently, and that our team’s professionalism and sensitivity stood out. Take care, Pure Cremation Team

Posted 2 days ago

“We have been so impressed with the service offered by Pure Cremation. At every stage of the process things were clearly explained and efficiently carried out. The staff were all professional and sensitive. We would have no hesitation in recommending Pure Cremation for anyone in the similar position of having to arrange a simple funeral at distance, especially with the option of having the Ashes returned to a home address anywhere in the country.”

Helpful Report

Posted 3 days ago

Thank you so much for your wonderful review, Valerie. We're delighted to learn that you were impressed with our service and that our team was able to support you with professionalism and sensitivity during such a challenging time. We truly appreciate your recommendation. All the very best, Pure Cremation Team

Posted 2 days ago

“Handled with sensitivity and efficiency”

Helpful Report

Posted 3 days ago

Thank you for your great feedback. Best wishes, Pure Cremation Team

Posted 2 days ago

“The only disappointment I have is when my dad’s ashes arrived home and the “urn” he was in was like a biscuit tin. I wasn’t informed of if I had a choice of urn or not and it wasn’t explained to me which type of urn we would get. It’s reminds me of a biscuit tin on its side.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your thoughts with us. We're glad to hear you found our service efficient and felt well-informed throughout, it’s something we always aim for. We also appreciate your feedback about the urn. The urn we provide has been selected for its durability, eco-friendly design, and ability to hold our unique ceramic identity disc. That said, we completely understand that preferences vary, and families are very welcome to provide an alternative urn if they wish. We’ll make sure your comments are passed on and look at how we can make this option clearer going forward. Kindest regards, Pure Cremation Team

Posted 2 days ago

“From beginning to end Pure Cremation supported us with respect and dignity. Our appointed contact always rang when he said he was going to and kept us informed every week. At a time of sadness and grief they took away all the pressure and worry and we are extrememly grateful to everyone involved.”

Helpful Report

Posted 3 days ago

Thank you for your great feedback. We're pleased that you felt respected and looked after with dignity throughout your loved one's arrangements. It's also wonderful to know that we helped in taking away some of the pressure and worry during this time. Best wishes, Pure Cremation Team

Posted 2 days ago

“We liked the the no fuss oranisation of cremation, it was quick and effecient, competively priced and communication was good, the only slight criticism was the container the ashes were in, a plastic box, for £50 from a company starting with AM, you can get a very nice aluminium with enamel coating I would humbly suggest that perhaps it would be nice to have a choice for the urn.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your experience with us. We're really pleased you found our service to be efficient and that you appreciated the communication you received from our team throughout the arrangements. We also value your feedback regarding the urn. We have carefully chosen our urn for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. We do offer every family the option to send an alternative urn. However, we will look at ways at making this information clearer to families in the future and pass on your feedback to the relevant team. Best wishes, Pure Cremation Team

Posted 2 days ago

“Has with my brothers Cremation, Pure ticked all the right boxes again when it came to my wife. the service is top notch and the people there are great.”

Helpful Report

Posted 3 days ago

Thank you for your kind words. We’re grateful for your trust in us once again. It’s heartening to know our team provided the top-notch service you and your family deserve. Best wishes, Pure Cremation Team

Posted 2 days ago

“My dad passed away a month ago I chose pure cremations. I just want to say from the bottom of my heart,thankyou. From booking ,till the end they were wonderful, caring , and always kept in touch.”

Helpful Report

Posted 4 days ago

Thank you so much for your touching feedback. We are truly honoured to have been able to support you during this time, and it's wonderful to hear that we could provide the care and communication you needed. Kindest regards, Pure Cremation Team

Posted 2 days ago

“Pure Cremation more than exceeded my expectations with a fast, efficient, friendly and caring service throughout the whole process. From my initial contact at 5.30 am following the passing of my Father through to the hand delivery of his ashes at a place and time of my choosing, I have felt respected and valued by your team. I have already recommended Pure Cremation to friends and have encouraged them to consider your Funeral Plan. Excellent value for money - and exactly what my Father would have wanted Thank you!”

Helpful Report

Posted 4 days ago

Thank you so much for sharing your experience with us. It means a lot that we could be there for you at every step. All the very best, Pure Cremation Team

Posted 2 days ago

Pure Cremation is rated 4.8 based on 5,408 reviews