Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,076 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 18th August 2026

157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot recommend Pure Cremation highly enough. From start to finish, they were absolutely excellent. The entire process was handled with genuine compassion and understanding, which meant everything during such a painful time. What really stood out was how they kept me informed throughout every step. I never felt left in the dark or uncertain about what was happening. When my mum's ashes were ready, they communicated clearly about the delivery, and everything arrived exactly as promised. The care and professionalism they showed made an unbearable situation just a little more bearable. If you're looking for a cremation service that treats your loved one with dignity and treats you with respect and kindness, Pure Cremation is the company to choose. Thank you for making this process as smooth as it could possibly be.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share such thoughtful feedback. We’re really pleased to know that you felt informed and supported throughout the process, particularly with the arrangements for your mum’s ashes. Knowing that our communication and care helped make things a little more manageable means a great deal. Thank you for choosing Pure Cremation and for your kind recommendation. Kindest regards, Pure Team

Posted 1 day ago

“Very pleased with the way pure. Cremations looked after my wife Joan.Vety understanding and thoughtful.”

Helpful Report

Posted 3 days ago

Thank you, Philip, for your kind words. We're glad Joan was looked after with understanding and thoughtfulness throughout. Best wishes, Pure Team

Posted 2 days ago

“The service and attention to detail was impeccable and with all that I dealt with. I am going to use Pure Cremation for my end of life; I have not really given this subject matter much thought but will be glad to complete this task with a team that genuinely care.”

Helpful Report

Posted 3 days ago

Thank you very much for this feedback. We're pleased that the service and attention to detail were impeccable and that you are considering Pure Cremation for your own arrangements. Kindest regards, Pure Team

Posted 2 days ago

“Excellent service from start to finish. Thank you. I would recommend to anyone who wants a fuss free funeral.”

Helpful Report

Posted 4 days ago

Thank you for sharing your experience. We're glad that you found the service to be excellent from start to finish and that you would happily recommend us. Kindest regards, Pure Team

Posted 2 days ago

“Very approachable, great empathy and excellent service.”

Helpful Report

Posted 4 days ago

Thank you, Ann. We're pleased you found the service excellent and our team approachable. Kindest regards, Pure Team

Posted 2 days ago

“No frills but a service carried out with respect and dignity from beginning to end. Exactly what we wanted and reasonably priced too. Thank you for keeping us informed as to where Dad was and for the sensitive handing over of his ashes to Mum. She was overwhelmed by how kind the lady was. Thanks again, we will definitely recommend your services to others.”

Helpful Report

Posted 4 days ago

Thank you for such a thoughtful review. It’s really lovely to know that everything was handled with the respect and dignity you wanted for your dad, and that keeping you informed throughout gave you reassurance along the way. We’re particularly touched to know how much the kindness shown when your dad’s ashes were returned meant to your mum. Kindest regards, Pure Team

Posted 2 days ago

“Excellent service from start to finish”

Helpful Report

Posted 4 days ago

Thank you very much, Danielle. Best wishes, Pure Team

Posted 2 days ago

“Thank you for helping make a really difficult time that little bit easier, from the first call with John to the delivery of ashes with Charlie. Thank you”

Helpful Report

Posted 4 days ago

Thank you very much for your feedback. It has truly been a privilege to support you at this difficult time, and we're glad that our assistance has made things a little easier. Kindest regards, Pure Team

Posted 2 days ago

“Amazing customer service all the way through. Lady who delivered ashes home was such a kind, considerate person . Can’t thank you all enough”

Helpful Report

Posted 4 days ago

Thank you for taking the time to leave a review. It’s wonderful to know you received such caring and considerate service throughout, especially when the ashes were returned. Kindest regards, Pure Team

Posted 2 days ago

“Very impressed as everything was carried on and with respect and dignity”

Helpful Report

Posted 5 days ago

Thank you for sharing your kind words, Joan. We’re glad to hear that everything was carried out with respect and dignity, and that you felt impressed by the care provided. Kindest regards, Pure Team

Posted 2 days ago

“Excellent care and attention. This wouldn’t have been my preferred way to send my Nan off, but Pure Cremations were impeccable and the lack of stress means we can focus on a celebration of life rather than a sombre goodbye”

Helpful Report

Posted 5 days ago

Thank you for sharing your thoughts. We appreciate that pure cremation may not be everyone’s preferred choice, but it’s reassuring to know that the care and attention from our team helped make things feel less stressful for your family. We hope the celebration of your Nan’s life gives you all a special opportunity to remember her and share those important moments together. Kindest regards, Pure Team

Posted 2 days ago

“My mother purchased a plan as she didn't want to worry her family with a funeral. When time came the staff were kind and respectful, made sure that the plan she chose still met her needs. I was assigned one person as my point of contact, and he made sure I knew what would happen every step of the way - even before the registration of mum's death. After her committal I was contacted again to make arrangements for the return of her ashes. They were delivered on the promised day with the certificate of cremation, and instruction on how to open the biodegradable urn should I wish to scatter them. All in all a very professional service. Mum would have been pleased.”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your experience with us. We're pleased to know that having one point of contact was helpful, and this made understanding the next steps clear. It's also lovely to know you feel your mother would be pleased with how everything was handled. Kindest regards, Pure Team

Posted 2 days ago

“Keeped in to their word about telling us what was happening and when , lady who delivered ashes back very nice”

Helpful Report

Posted 5 days ago

Thank you for sharing these kind words, Terence. We’re glad you felt kept informed and that the hand return of the ashes went well. All the best, Pure Team

Posted 2 days ago

“Straightforward process following my sister's passing. Everyone was friendly and professional from start to finish. Kirsty who brought us the ashes was lovely, again professional but very caring.”

Helpful Report

Posted 5 days ago

Thank you for these wonderful words, Marina. We're glad that Kristy and the team were able to provide the care and professionalism you needed. Kindest regards, Pure Team

Posted 2 days ago

“I cannot thank Pure Cremation enough for the compassion and care I received following the death of my Father. Carol”

Helpful Report

Posted 5 days ago

Thank you for sharing this feedback with us. We're pleased that the compassion and care shown made a positive difference following the sad loss of your father. Kindest regards, Pure Team

Posted 2 days ago

“I cant thank Pure Cremation enough for making the process so smooth for the end journey of my dear mum. They were in constant contact with every step of the way explaining what was going to happen they were empathetic and caring. I would highly recommend this company”

Helpful Report

Posted 5 days ago

Thank you for recommending us. It's touching to know that we could make this time feel a little easier and that you found everyone you spoke to so empathetic and caring. Kindest regards, Pure Team

Posted 2 days ago

“The way they deakt with ly mothers creation was marvalouse i didnt find all fault ut was dealt with exactly has mum and i wanted they acted very proffesional and i knew they were there uf i needed anything i was extremley hapoy with everything they did and agent and the lady who briught me some if mums ashes was very very nice she spent some time with and listen to me .I will be forever greatfull to all at oure cremation for the way they dealt with not only my mums but ly dads crelation too and just like to say a specuzl thankyou to you all at pure cremation thanks to you alk my mum and dad are finally back together i will never forget that thank again x lisa hedges”

Helpful Report

Posted 5 days ago

Thank you for sharing such a heartfelt message with us. It means so much to know that we could carry out your mother's wishes exactly as she had wanted and that you felt supported throughout. We’re especially pleased to know that the lady who returned your mum’s ashes took the time to sit with you, listen, and make that moment a little easier. Best wishes, Pure Team

Posted 2 days ago

“From ringing up for initial information to the end of my father’s life Pure Cremation were kind, compassionate & extremely professional. The only thing that I think lets them down is the container that the Ashes are returned in. I understand that it is biodegradable but to me it just looks like a Tupperware item that would be kept in the kitchen cupboard with cereal in. Maybe some thought to this could be given to this for the future other than this I would fully recommend Pure Cremation to anyone wishing to have a non ceremonial funeral.”

Helpful Report

Posted 5 days ago

Thank you for sharing how kind and professional you found our team. It’s good to know their compassion was evident from your very first call. We also appreciate you sharing your thoughts about the style of the urn. We understand that everyone will have their own personal preferences, but we’ve listened to feedback like yours and are pleased to confirm that we’re working on a more “traditional” style urn, which will be available with every Pure plan by the end of the year. Kindest regards, Pure Team

Posted 2 days ago

“Very professional, and thank you xx”

Helpful Report

Posted 5 days ago

Thank you for taking the time to leave a review and rate us with 5 stars. Kindest regards, Pure Team

Posted 2 days ago

“Very easy process at what is a difficult time. Staff were very compassionate and I was kept well informed through the process”

Helpful Report

Posted 5 days ago

Thank you for sharing these lovely words with us. Kindest regards, Pure Team

Posted 2 days ago

Pure Cremation is rated 4.9 based on 8,076 reviews