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Pure Cremation Reviews

4.8 Rating 6,042 Reviews
96 %
of reviewers recommend Pure Cremation
Read Pure Cremation Reviews
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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025
Kylie M
Pure Cremation 5 star review on 1st August 2025
Sue A
Pure Cremation 5 star review on 27th July 2025
Kelly A
Pure Cremation 5 star review on 6th July 2025
Karen D
Pure Cremation 5 star review on 29th June 2025
Andrew G
Pure Cremation 5 star review on 22nd June 2025
Claire H
Pure Cremation 5 star review on 16th June 2025
Elaine S
131
Anonymous
Anonymous  // 01/01/2019
This is the third time I have used the services of Pure Cremation. They are very good and keep you informed of every step of the process. The call handlers are excellent. I have bought my own cremation through Pure Cremation knowing how stress-free it should make things for my family.
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Posted 3 weeks ago
Thank you, Heather, for your wonderful review. We're pleased to know that you felt informed at every step. It’s also lovely to hear that you have made your own arrangements with Pure Cremation based on your prior experiences of our care. Kindest regards, Pure Cremation Team
Posted 3 weeks ago
A very professional, compassionate and helpful service. It was good to be kept up to date with what was happening.
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Posted 3 weeks ago
Thank you, Collette. We're delighted to know that our team provided you with such a compassionate and professional service. Keeping you updated throughout is important to us, and it’s good to hear that it brought you some peace. Kindest regards, Pure Cremation Team
Posted 3 weeks ago
I really want to pass on a compliment to the team. I have had mum mums ashes delivered today and whilst I was sad, I was also very comforted by the service from beginning to the end. Although I have been honoured to be there when my grandparents passed away and recently my mum, this was my first experience at being in charge of arranging my late mums passing. Every other organisation from utilities, housing associations and family dynamics has been really challenging and difficult and I thought I would never get through it. I found myself sometimes getting upset ‘why me?’ And thinking I couldn’t do this anymore. Mums choice to arrange her funeral through Pure Cremation has been the only reassuring and supportive network I have had since she passed away. I have felt so alone and had to overcome so many hurdles (which in my opinion you’re never prepared for at a sad time) but I just felt so at ease knowing my mum was with you (when she eventually got there). Nothing felt like a part of a process or formality with you. Wendy (mums coordinator) and the lovely lady (I’m so sorry I couldn’t remember her name) who brought my mum to me today, were so absolutely kind and supportive. The gentle approach was well needed and I felt reassured that when my mum was in your care, she was still treated with dignity. My heart broke when Wendy said that the team all spoke to Mum and she was not alone. That will be forever in my heart. Even the email stating ‘thank you for letting us care for Lesley’ what a lovely thoughtful and respectful thing to say. I just want to say thank you to you all from the bottom of my heart for bringing my mum to me and looking after her. I am truly grateful
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Posted 3 weeks ago
Thank you so much for this heartwarming feedback. We understand how overwhelming and challenging it can be to arrange a loved one’s final farewell, and it means so much to know we could provide support, reassurance, and care throughout. Wendy and the team approach every step with kindness and respect, and we are so glad that this brought you comfort at such an important time. Thank you once again for sharing your experience with us. All the best, Pure Cremation Team
Posted 3 weeks ago
Pure cremation were excellent from the first call to purchase their service until my brothers ashes were delivered. They were very professional and very caring on the phone. They informed me when he was collected from his care home,then informed when he was to be cremated then when his ashes were to be delivered (by a very nice man I have to say ) first class service.
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Posted 3 weeks ago
Thank you for your fantastic feedback. We’re so pleased that you felt supported at every step, from the first call to receiving your brother’s ashes. It’s wonderful to hear that the service was professional, caring, and clear throughout, and that the delivery was handled with such kindness. All the best, Pure Cremation Team
Posted 3 weeks ago
My father arrived back to me within six days .Spoke to Dawn a lot who was very kind and understanding .
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Posted 3 weeks ago
Thank you for your touching review. We're so glad to hear that Dawn provided you with the kindness and understanding you needed. Take care, Pure Cremation Team
Posted 3 weeks ago
From the time of informing yourselves that my husband had died, I have received the best service that I could of hoped for in this difficult time. All the staff I had contact with, have been as well as efficient, most kind and compassionate.
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Posted 3 weeks ago
Thank you for your lovely feedback. It's good to hear that we could provide efficient, kind, and compassionate support during this time. Your words mean a lot, and we’re grateful that we could be there for you. Kindest regards, Pure Cremation Team
Posted 3 weeks ago
Excellent service, very well organised and very compassionate. Could not fault them.
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Posted 3 weeks ago
Thank you so much for your wonderful review. We’re delighted to hear that you found our service to be compassionate and well-organised. All the very best, Pure Cremation Team
Posted 3 weeks ago
I cannot recommend highly enough. Respectful and kind in all their dealings with us as a grieving family. At that awful time they were all amazing
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Posted 3 weeks ago
Thank you for your kind words. We’re so glad that our team could provide support with respect and care during such a challenging time. Knowing that we were able to make a difference to your family truly means a lot to us. Best wishes, Pure Cremation Team
Posted 3 weeks ago
From start to finish the process of dealing with Mum's passing was sensitively dealt with by Pure Cremation, the information given to us was informative and compassionate and everything explained thoroughly and every step of the process we were updated with a kind phonecall. The lady who returned Mum's ashes was respectful in such difficult circumstances, she explained everything and answered any questions.
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Posted 3 weeks ago
Thank you for sharing your positive feedback, Karen. We’re pleased to know that the support, guidance, and updates provided helped you through. Kindest regards, Pure Cremation Team
Posted 3 weeks ago
I cannot express my thanks to you all for the service you provided at this very sad time.I cannot thank you all enough fir the care and concern .
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Posted 3 weeks ago
Thank you so much for sharing your thoughts and feedback with us. We’re glad that we could provide the care and support you needed. Best wishes, Pure Cremation Team
Posted 3 weeks ago
The care for was my dad was outstanding. Made the hardest time of my life easier. Constant contact. Drove 3 hours to deliver my dad to me. Best service ever. Thankyou
Pure Cremation 5 star review on 20th September 2025
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Posted 3 weeks ago
Thank you so much for sharing your experience of our care. It's good to hear that we could make such a difficult time a little easier for you. All the best, Pure Cremation Team
Posted 3 weeks ago
Helpful at every step. The gentleman that delivered the ashes was superb and very respectful.
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Posted 3 weeks ago
Thank you for your kind words. We’re so pleased to know you felt supported throughout, especially during the hand return of the ashes. Best wishes, Pure Cremation Team
Posted 3 weeks ago
From start to finish this experience, whilst wishing I never had to go through it, was faultless. All at Pure Cremation were so kind and helpful, I was so grateful for all their help
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Posted 3 weeks ago
Thank you for taking the time to share your experience. We understand how hard it is to go through losing someone you love, and it means a great deal to know that you felt supported with kindness and care from everyone here. Take care, Pure Cremation Team
Posted 3 weeks ago
Everything was handled with respect and kindness i couldn't ask for more
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Posted 3 weeks ago
Thank you, Sarah, for your wonderful review. We're so glad to hear that you felt respected and cared for during this time. Kindest regards, Pure Cremation Team
Posted 3 weeks ago
Quick and easy .When very smoothly .From start to finish .Thank u very much
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Posted 4 weeks ago
Thank you, April. It has been an honour to support you at this time and your kind feedback is very much appreciated. All the best, Pure Cremation Team
Posted 3 weeks ago
Very professional service with caring and considerate staff. Thank you
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Posted 4 weeks ago
Thank you so much for your kind words. We’re pleased that our care and support made things a little easier for you. All the best, Pure Cremation Team
Posted 4 weeks ago
I am happy with the service every thing went well so thank you to everyone at pure cremations for there service of my husband leslie jones
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Posted 4 weeks ago
Thank you for your positive feedback, Mandy. We are so glad to hear that everything went well for you and that our team could support you during this difficult time. Kindest regards, Pure Cremation Team
Posted 4 weeks ago
The service levels are excellent. From 1st phone call right through to the end and receiving my Mums ashes went like clockwork. nothing was too much trouble. The staff are understanding, polite and very helpful. Overall, a very pleasant experience at such a sad time
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Posted 4 weeks ago
Thank you for your kind words, Paul. We’re so pleased to know everything went smoothly for you and that we could be there with understanding and support at every step. Take care, Pure Cremation Team
Posted 4 weeks ago
Myself and my late Husband were treated with kindness and compassion.
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Posted 4 weeks ago
Thank you for sharing this with us. It means a lot to know that you felt you were treated with kindness and compassion during your late husband's arrangements. Best wishes, Pure Cremation Team
Posted 4 weeks ago
My wife and I both have a pure cremation plan. When my dad became ill he asked me to explain the plan to him. After doing so he said it was what he wanted. When dad passed and I informed pure Cremation they took control and organised everything, keeping me informed regularly. My dad passed in a care home. The staff there commented to me on how impressed they were by the people who collected dad. They showed so much compassion and respect, even knocking on his door and speaking to him when they entered his room. I cannot thank pure cremation enough for helping us through such a difficult time
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Posted 1 month ago
Thank you so much for sharing your experience. It means a great deal to know that we were able to care for your dad with the compassion and respect he deserved, and that the team’s support also brought comfort to you and the care home staff. We’re truly honoured to have been able to help your family during such a tender time. Take care, Pure Cremation Team
Posted 4 weeks ago
Pure Cremation is rated 4.8 based on 6,042 reviews