Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,056 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such kind caring people at a very hard time. Our Mum was cared for with the upmost respect and the whole process was carried out with dignity. We were constantly kept updated, and Mum was brought back home to us in a beautiful box befitting the beautiful lady she was.”

Helpful Report

Posted 2 months ago

Thank you so much for your review, Sharon. We are truly honoured to have been part of your Mum's journey and are glad that you felt supported and informed throughout. Take care, Pure Cremation Team

Posted 2 months ago

“Pure Cremation kept me informed at all stages as to what was happening with my late wife. Sympathetic at all stages and returrned her ashes on the day they promised. Excellent service.”

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Posted 2 months ago

Thank you so much for your review. We’re so glad to hear that you felt informed and supported during this time. Your wife deserved the utmost care, and we're pleased we could provide that for you. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Polite all the way through.resoect and kept me informed all the way the ashes came to me...”

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Posted 2 months ago

Thank you so much for your feedback. We’re delighted to hear that you felt respected and informed throughout your loved one's arrangements. All the best, Pure Cremation Team

Posted 2 months ago

“Pure Cremation Ltd took the pain out of having to say goodbye to a loved one at a crematorium. It was so personal and proffessionaly handled with a lot of care and dignatiy.”

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Posted 2 months ago

Thank you so much for your kind feedback. It means the world to hear that you found our approach to be personal and handled with the care and dignity we strive for. Your kind words reinforce our commitment to support families in their moments of need. Take care, Pure Cremation Team

Posted 2 months ago

“Exellent service. Very patient and understanding staff. Communiction from them to us was 100% excellent.”

Helpful Report

Posted 2 months ago

Thank you, Andy, for your fantastic review. Clear communication is very important to us, and it's wonderful to know that we met your expectations. Kindest regards, Pure Cremation Team

Posted 2 months ago

“I cannot recommend Pure Cremations highly enough. From the very first point of contact, their team showed genuine compassion, understanding, and professionalism during what was a very difficult time. Everything was handled with the utmost respect and dignity, giving me complete peace of mind that my loved one was being cared for with kindness. What really stood out was how simple and stress-free they made the whole process. Their clear communication, attention to detail, and willingness to answer every question with patience brought such comfort. They took care of everything seamlessly, allowing us the time and space to grieve without additional worries.”

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Posted 2 months ago

Thank you so much for your review, Noelle. We truly appreciate your kind words about our team's compassion and professionalism during this time. It’s good to hear that we could make the process simple and stress-free for you. Our goal is always to provide care and support, allowing families the space to grieve without added worries. Best wishes, Pure Cremation Team

Posted 2 months ago

“My wife recently passed and had requested a Pure Cremation as she wanted to ease the stress on me and our daughters, both emotionally and financially. in accordance with her requests we arranged a pure cremation and we were really impressed by their professionalism and level of service.”

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Posted 2 months ago

Thank you for your positive feedback. We’re so glad that we could support you and your family in line with your wife’s wishes. It’s also good to hear that our professionalism and care helped make the process as smooth and reassuring as possible. Take care, Pure Cremation Team

Posted 2 months ago

“This is the third time I have used the services of Pure Cremation. They are very good and keep you informed of every step of the process. The call handlers are excellent. I have bought my own cremation through Pure Cremation knowing how stress-free it should make things for my family.”

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Posted 2 months ago

Thank you, Heather, for your wonderful review. We're pleased to know that you felt informed at every step. It’s also lovely to hear that you have made your own arrangements with Pure Cremation based on your prior experiences of our care. Kindest regards, Pure Cremation Team

Posted 2 months ago

“A very professional, compassionate and helpful service. It was good to be kept up to date with what was happening.”

Helpful Report

Posted 2 months ago

Thank you, Collette. We're delighted to know that our team provided you with such a compassionate and professional service. Keeping you updated throughout is important to us, and it’s good to hear that it brought you some peace. Kindest regards, Pure Cremation Team

Posted 2 months ago

“I really want to pass on a compliment to the team. I have had mum mums ashes delivered today and whilst I was sad, I was also very comforted by the service from beginning to the end. Although I have been honoured to be there when my grandparents passed away and recently my mum, this was my first experience at being in charge of arranging my late mums passing. Every other organisation from utilities, housing associations and family dynamics has been really challenging and difficult and I thought I would never get through it. I found myself sometimes getting upset ‘why me?’ And thinking I couldn’t do this anymore. Mums choice to arrange her funeral through Pure Cremation has been the only reassuring and supportive network I have had since she passed away. I have felt so alone and had to overcome so many hurdles (which in my opinion you’re never prepared for at a sad time) but I just felt so at ease knowing my mum was with you (when she eventually got there). Nothing felt like a part of a process or formality with you. Wendy (mums coordinator) and the lovely lady (I’m so sorry I couldn’t remember her name) who brought my mum to me today, were so absolutely kind and supportive. The gentle approach was well needed and I felt reassured that when my mum was in your care, she was still treated with dignity. My heart broke when Wendy said that the team all spoke to Mum and she was not alone. That will be forever in my heart. Even the email stating ‘thank you for letting us care for Lesley’ what a lovely thoughtful and respectful thing to say. I just want to say thank you to you all from the bottom of my heart for bringing my mum to me and looking after her. I am truly grateful”

Helpful Report

Posted 2 months ago

Thank you so much for this heartwarming feedback. We understand how overwhelming and challenging it can be to arrange a loved one’s final farewell, and it means so much to know we could provide support, reassurance, and care throughout. Wendy and the team approach every step with kindness and respect, and we are so glad that this brought you comfort at such an important time. Thank you once again for sharing your experience with us. All the best, Pure Cremation Team

Posted 2 months ago

“Pure cremation were excellent from the first call to purchase their service until my brothers ashes were delivered. They were very professional and very caring on the phone. They informed me when he was collected from his care home,then informed when he was to be cremated then when his ashes were to be delivered (by a very nice man I have to say ) first class service.”

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Posted 2 months ago

Thank you for your fantastic feedback. We’re so pleased that you felt supported at every step, from the first call to receiving your brother’s ashes. It’s wonderful to hear that the service was professional, caring, and clear throughout, and that the delivery was handled with such kindness. All the best, Pure Cremation Team

Posted 2 months ago

“My father arrived back to me within six days .Spoke to Dawn a lot who was very kind and understanding .”

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Posted 2 months ago

Thank you for your touching review. We're so glad to hear that Dawn provided you with the kindness and understanding you needed. Take care, Pure Cremation Team

Posted 2 months ago

“From the time of informing yourselves that my husband had died, I have received the best service that I could of hoped for in this difficult time. All the staff I had contact with, have been as well as efficient, most kind and compassionate.”

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Posted 2 months ago

Thank you for your lovely feedback. It's good to hear that we could provide efficient, kind, and compassionate support during this time. Your words mean a lot, and we’re grateful that we could be there for you. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Excellent service, very well organised and very compassionate. Could not fault them.”

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Posted 2 months ago

Thank you so much for your wonderful review. We’re delighted to hear that you found our service to be compassionate and well-organised. All the very best, Pure Cremation Team

Posted 2 months ago

“I cannot recommend highly enough. Respectful and kind in all their dealings with us as a grieving family. At that awful time they were all amazing”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re so glad that our team could provide support with respect and care during such a challenging time. Knowing that we were able to make a difference to your family truly means a lot to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“From start to finish the process of dealing with Mum's passing was sensitively dealt with by Pure Cremation, the information given to us was informative and compassionate and everything explained thoroughly and every step of the process we were updated with a kind phonecall. The lady who returned Mum's ashes was respectful in such difficult circumstances, she explained everything and answered any questions.”

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Posted 2 months ago

Thank you for sharing your positive feedback, Karen. We’re pleased to know that the support, guidance, and updates provided helped you through. Kindest regards, Pure Cremation Team

Posted 2 months ago

“I cannot express my thanks to you all for the service you provided at this very sad time.I cannot thank you all enough fir the care and concern .”

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Posted 2 months ago

Thank you so much for sharing your thoughts and feedback with us. We’re glad that we could provide the care and support you needed. Best wishes, Pure Cremation Team

Posted 2 months ago

“The care for was my dad was outstanding. Made the hardest time of my life easier. Constant contact. Drove 3 hours to deliver my dad to me. Best service ever. Thankyou”

Helpful Report

Posted 2 months ago

Thank you so much for sharing your experience of our care. It's good to hear that we could make such a difficult time a little easier for you. All the best, Pure Cremation Team

Posted 2 months ago

“Helpful at every step. The gentleman that delivered the ashes was superb and very respectful.”

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Posted 2 months ago

Thank you for your kind words. We’re so pleased to know you felt supported throughout, especially during the hand return of the ashes. Best wishes, Pure Cremation Team

Posted 2 months ago

“From start to finish this experience, whilst wishing I never had to go through it, was faultless. All at Pure Cremation were so kind and helpful, I was so grateful for all their help”

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Posted 2 months ago

Thank you for taking the time to share your experience. We understand how hard it is to go through losing someone you love, and it means a great deal to know that you felt supported with kindness and care from everyone here. Take care, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 6,056 reviews