Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,225 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 7th September 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to find any fault with the service they offer from start to finish.”

Helpful Report

Posted 7 months ago

Thank you very much for taking the time to share this. We're pleased you were happy with the service provided from start to finish. Kindest regards, Pure Team

Posted 7 months ago

“Pure Cremations dealt with me with dignity and respect. I cannot fault their service from start to finish.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience. Your kind words mean the world to us. Best wishes, Pure Team

Posted 7 months ago

“Professional and caring with a very easy process.”

Helpful Report

Posted 7 months ago

Thank you for your kind words. We’re glad to hear you found the process professional, caring, and straightforward. Best wishes, Pure Team

Posted 7 months ago

“My experience with Pure Creamation has been just perfect. Kept informed at every stage of proceedings. Wonderful staff and the lady who bought my husband's ashes back was so kind and gentle. I highly recommend then.”

Helpful Report

Posted 7 months ago

Thank you very much for your feedback. It's great to know you felt informed at every step and supported by our caring team when we returned the ashes home. All the best, Pure Team

Posted 7 months ago

“From the very first call from Pure Cremation just an hour afterwe lost our family member, to the moment when the ashes were returned to us, the caring, considerate interactions with everyone at Pure Cremation were second to none. Communication was clear and timely; the whole process was very effective and enabled us to have time to grieve without additional concerns about arrangements.”

Helpful Report

Posted 7 months ago

Thank you for this touching review. We’re really glad to hear that our team was able to support you with clear communication and care during such a difficult time. Kindest regards, Pure Team

Posted 7 months ago

“Very easy, no complications and was dealt with the utmost dignity. And was a quick process from the initial telephone conversation to the returning of my mums ashes. Thank you so very much for all you did for myself and my family.”

Pure Cremation 5 star review on 22nd January 2026

Helpful Report

Posted 7 months ago

Thank you for sharing this wonderful feedback. We are really glad everything felt straightforward. Thank you for trusting us at such an important time and for your kind words about the care we provided to you and your family. Best wishes, Pure Team

Posted 7 months ago

“Couldant have been better service and very easy 2 deal with i would 100 percent recomend pure cremation”

Helpful Report

Posted 7 months ago

Thank you so much for your review. It's good to hear that you were pleased with the service provided by our caring team. Your recommendations mean the world to us. Kindest regards, Pure Team

Posted 7 months ago

“We were very impressed, they were extremely professional and very caring all through the process. We would highly recommend them to anybody.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share this with us. We greatly appreciate your five-star rating and recommendation. All the best, Pure Team

Posted 7 months ago

“The staff at Pure Cremation were professional, helpful, polite and sensative to the needs of the family at a time when a friendly and caring voice made all the difference. The arrangements went smoothly without any fuss. Thank you.”

Helpful Report

Posted 7 months ago

Thank you for your lovely feedback. We’re so glad we could support your family’s needs during such a difficult time. It means a lot to us that the arrangements went smoothly for you. Kindest regards, Pure Team

Posted 7 months ago

“My mother was 98 when she passed away she had been in a care home for 2.5 yrs, my mum only had myself and my family left, my dad and her siblings had all passed away. My mum suggested that I look into PC, which I did and was so delighted to have chosen them . I was conscious that my wife had never really recovered from loosing her mother with MND and our kids had watched her go from living on her own to being totally dependent on the care home. So I made the choice to use PC and take all the extra heart ache away . My mum passed away on 15 th December, peacefully in the home at 7:40 pm and by 9:30 I had received a call from PC reassuring me that they would be taking care and looking after my mum… I arranged to speak to them the following morning. I did so and was put in contact with Laura, who would be my personal contact at PC for anything a needed.. my mum had been collected by PC that morning and was in their care.. they kept me in the picture at all times to where my mum was and that she was safe and being looked after . They dealt with the medical examiner report and then put me in contact with the local registry office to register the death . After that up dates we received regarding the cremation date and that I still could have attended if I wanted to … after that I had chosen to have the ashes hand delivered, this duly happened by one on the nicest ladies I have spoken to or met, it was a perfect end to my mums life . I have now organised a ‘ celebration’ meal and drinks for my family and close friends at a time to suit us all … 100% I would recommend PC . I would be more than happy to speak to anyone who finds themselves in my situation.”

Helpful Report

Posted 7 months ago

Thank you for sharing your story and for trusting us with your mother's care. It means so much to know that choosing Pure helped ease the weight on you and your family, especially after everything you had already been through together. We are really glad our team were able to support you from that first call through to the return of your mum’s ashes, and that you felt kept informed and reassured at each step. Knowing this gives you peace of mind is exactly what we hope for every family we look after. Best wishes, Pure Team

Posted 7 months ago

“Fantastic service from start to finish.”

Helpful Report

Posted 7 months ago

Thank you, Christopher. We’re delighted that our service met your expectations from start to finish. All the very best, Pure Team

Posted 7 months ago

“From start to finish Pure Crematon carried out what they said they would do seamlessly. There was no hidden costs and the whole process was explained to us in detail. All this was carried out in a professionally manner, right down to the return of the Ashes to my home. Thank you Pure Cremation.”

Helpful Report

Posted 7 months ago

Thank you, Irene. We’re pleased that everything went smoothly and that you felt informed throughout the arrangements. Kind regards, Pure Team

Posted 7 months ago

“Everyone I spoke to very nice & helpful.”

Helpful Report

Posted 7 months ago

Thank you, Diane. It has been an honour to support you during this time. Kindest regards, Pure Team

Posted 7 months ago

“I couldn't recommend enough. Thoroughly professional, respectful and compassionate from start to finish. This made what was a difficult time so much easier to deal with, and one that I had never had to endure before. Everyone I spoke to was kind and. helpful every step of the way. Most grateful for your services”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience. We are so glad that our team could support you with care and compassion during this challenging and unfamiliar time. We are very grateful for your feedback and recommendations. All the best, Pure Team

Posted 7 months ago

“The team at Pure Cremation were very friendly and helpful.”

Helpful Report

Posted 7 months ago

Thank you so much for your review. We’re pleased you felt supported by our friendly team. Kind regards, Pure Team

Posted 7 months ago

“I was really happy with the care and updated information pure cremation gave me, I would highly recommend the service and look to using them for my own end of life care.”

Helpful Report

Posted 7 months ago

Thank you for your kind feedback. We are really pleased to know you felt well cared for and kept informed throughout, that's exactly what we aim for. Your recommendation also means a great deal to us. Best wishes, Pure Team

Posted 7 months ago

“Excellent customer service and attention to detail: felt very reassured and supported.”

Helpful Report

Posted 7 months ago

Thank you for your wonderful feedback, Richard. We’re glad our team could provide reassurance and support when you needed it. Kindest regards, Pure Team

Posted 7 months ago

“My family and I were absolutely pleased with the service you gave.”

Helpful Report

Posted 7 months ago

Thank you for your wonderful feedback, Anne. All the best, Pure Team

Posted 7 months ago

“The Pure Cremation team are so wonderful, caring and helpful, just what we needed at such a difficult time. They took very good care of my Mum & Step Dad and delivered them safely back to us. Thank you all.”

Helpful Report

Posted 7 months ago

Thank you so much. It means so much to know our team could provide the care and support you needed Kind regards, Pure Team

Posted 7 months ago

“The service was excellent. I was kept informed at all stages of the process of where the body was and the day of cremation”

Helpful Report

Posted 7 months ago

Thank you, Brian. It's great to know that you felt well-informed at each stage. Best wishes, Pure Team

Posted 7 months ago

Pure Cremation is rated 4.9 based on 8,225 reviews