Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,225 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 7th September 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the first phone call to the return of the ashes, Pure Cremation have been exemplary.”

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Posted 7 months ago

Thank you for sharing this. Knowing that the care you received felt exemplary from the very first call through to the return of the ashes really means a great deal to us. We appreciate you taking the time to let us know about your experience. Best wishes, Pure Team

Posted 7 months ago

“So caring with phone calls and letters.”

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Posted 7 months ago

Thank you for your kind words, Theresa. We’re glad our care and communication provided reassurance during this time. Kind regards, Pure Team

Posted 7 months ago

“Full credit to Pure Cremation who dealt with us clearly, professionally and promptly. Happy to recommend for a fuss free service.”

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Posted 7 months ago

Thank you for your positive review. We’re delighted to hear that you found the service clear, professional and prompt. It means a lot that you’d recommend us, and we really appreciate you taking the time to share your experience. Best wishes, Pure Team

Posted 7 months ago

“From the start to finish everything was straight forward. Pure Cremation were in touch along the way to say how things were progressing. Finally my father's ashes were delivered in person. I've actually bought a plan for myself as it saves not just money but heartache for my family. It saves all the waiting for dates for this and that and I also want this for my family too.”

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Posted 7 months ago

Thank you for sharing your experience. We’re so pleased to hear that everything felt straightforward and that being kept informed made a positive difference. It means a lot to know that the service gave you peace of mind and inspired you to plan ahead for your own family. All the best, Pure Team

Posted 7 months ago

“Delivery of ashes - the gentleman who did this, whilst polite and suitably dressed, and on time - did not remove shoes when invited in. He also asked to use my toilet as he said he'd had a 3 hour drive - this meant going upstairs, still in shoes, and he also did not wash his hands. I felt like I coldn't say no, and to be honest, there are loads of places (Costa, cafes, supermarkets, fast food outlets) where he coud have done this. Felt a bit invaded and did not like the idea of an unknown male upstairs in my home. I felt I had to give everywhere a good clean afterwards.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback. We're very sorry to learn about your experience and would like the opportunity to look into your concerns in more detail. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your full name and your preferred contact details. Please mention "review" in the subject line so that we can prioritise your email. If you need any assistance from us in the meantime, please don't hesitate to contact us on 0800 033 7737. Kindest regards, Pure Team

Posted 7 months ago

“When we needed the help of your colleagues the call was made late afternoon they rallied around to get a team to come to our home to collect our Father, they traveled for approximately 4 hours and all the while we was kept update with there progress, they arrived and quickly and respectfly dealt with Dad, They took him to there vehicle and once placed in the vechile they closed the door and respectfully boowed. Thought the whole process they kept us up to date with what was happening.”

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Posted 7 months ago

Thank you for sharing your experience. We’re so glad we could be there for you and your family when you needed us most. It’s wonderful to hear that you felt supported and informed throughout, and that our team could treat your father with the care and respect he deserved. Best wishes, Pure Team

Posted 7 months ago

“I cannot let you know how pleased I was with the service from pure cremation I didn’t feel alone because they were there at the end of the phone for anything that I needed to ask And also I felt like they were really looking after me and my dad who was being cremated. I can never thank you enough to the lady that looked after us just on the end of the phone if we needed her for that I thank you ever so much.”

Helpful Report

Posted 7 months ago

Thank you so much for sharing this. We’re really touched to hear that you felt supported and cared for throughout the process. Knowing that our team could be there for you and your dad in the way you needed means a great deal to us. Kindest regards, Pure Team

Posted 7 months ago

“Mostly went smoothly just a couple of issues disappointed you didn’t dress him as he came from the hospital in one of there gowns being as he was a gentleman and particular how he looked it was upsetting, had I known before I would of dressed him at the hospital before you came to collect him I have recommended you to friends but they didn’t like that idea either, the other thing that upset me is when I rang to report his passing I had 5 options then another 4 options which was very upsetting, you should have a direct line when someone passes away even if it went to answerphone that would of been better”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience with us. Your feedback is very important, and we appreciate you bringing these points to our attention. A senior manager is currently reviewing your concerns and will reach out to you directly as soon as possible. In the meantime, if you need any further assistance, please don't hesitate to contact us at customercare@purecremation.co.uk or call us at 0800 033 7737. Kind regards, Pure Team

Posted 7 months ago

“I would like to thank the pure cremation team for their kind understanding and empathy throughout the whole process. All communication was prompt and delivered in a very dignified manner. Thank you.”

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Posted 7 months ago

Thank you for your lovely feedback. We’re glad we could provide understanding and prompt communication during this time. Best wishes, Pure Team

Posted 7 months ago

“My father passed just before Christmas, he arrived home last Thursday 22nd January in his beautiful casket, hand delivered by the very compassionate Steve who stayed a while and explained everything in a very professional and compassionate manner. From start to finish, the staff at Pure Cremation have been nothing but helpful, kind and supportive during this very difficult time. Mother says she’s very much looking forward to being next!! Seriously though. Thanks again for everything. The Hopkin family”

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Posted 7 months ago

Thank you for sharing such a touching message with us. We greatly appreciate your kind words about Steve and the team's helpfulness, kindness, and support. Thank you again for trusting us and for taking the time to express how the experience felt for your family. All the best, Pure Team

Posted 7 months ago

“All the Pure Cremation staff were kind, friendly and professional at a very difficult time.”

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Posted 7 months ago

Thank you, David. We’re glad our team could support you with kindness and professionalism during such a difficult time. Kindest regards, Pure Team

Posted 7 months ago

“The family was very happy the way pure cremation looked after my dad . Everyone I spoke too was very professional,and kept me informed about everything I needed to know .”

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Posted 7 months ago

Thank you for taking the time to share this feedback with us. We’re glad to hear that you felt supported and your family were also pleased with how the arrangements were handled. Best wishes, Pure Team

Posted 7 months ago

“absolute effortless process when my family were devastated at the loss of my Mum. So easy, respectful and i was always dealt with compassion when i spoke to anyone in the company all the way through the process.”

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Posted 7 months ago

Thank you, Claire. We are touched by your feedback and pleased that you felt supported all the way through. All the best, Pure Team

Posted 7 months ago

“One less thing to worry about following my fathers passing. Quick and simple.”

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Posted 7 months ago

We appreciate your wonderful feedback. It's good to know we helped ease your concerns during this difficult time, allowing you to focus on remembering your loved one. Kindest regards, Pure Team

Posted 7 months ago

“Team were responsive, proactive, communicative and sincere in their support.”

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Posted 7 months ago

Thank you for taking the time to leave this great feedback. Best wishes, Pure Team

Posted 7 months ago

“I found the process very easy and everyone I dealt with did so with compassion and thoughtfulness so would recommend them to anyone looking for a less expensive,uncomplicated and simple service.”

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Posted 7 months ago

Thank you for your wonderful review. We’re glad the process felt compassionate and thoughtful, and that our service met your needs. Kind regards, Pure Team

Posted 7 months ago

“Pure Cremation were truly amazingly. They were extremely professional and most importantly empathetic.”

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Posted 7 months ago

Thank you for your wonderful review. We’re glad we could be professional and empathetic at every step and offer the support you needed. Kindest regards, Pure Team

Posted 7 months ago

“It was my mother in laws choice, as far as I’m concerned driven by day time TV advertising and her wish to take the cost and worry away from us. Having watched one of the ads, it’s not a reality in experience.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your thoughts. We would welcome the opportunity to better understand your experience. If you're willing, please contact us at customercare@purecremation.co.uk with any additional information, and a member of the team will review your feedback and be in touch. If you would like to speak to our team in the meantime, please don't hesitate to reach out to us on 0800 033 7737. Kindest regards, Pure Team

Posted 7 months ago

“What an excellent service from this company! The communication was great, from making the initial contact to returning our ashes. Staff explained the process and timescale clearly, and kept us informed throughout with a personal contact name and phone number, or email. A professional service, well deserving of 5 stars. Thank you”

Helpful Report

Posted 7 months ago

Thank you for your great feedback. We’re really pleased that our communication and personal contact made everything clear and straightforward. Best wishes, Pure Team

Posted 7 months ago

“A very dignified professional service thank you”

Helpful Report

Posted 7 months ago

Thank you for your wonderful feedback. We’re glad the service felt dignified and professional throughout. Kind regards, Pure Team

Posted 7 months ago

Pure Cremation is rated 4.9 based on 8,225 reviews