Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,474 Reviews

97 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 3rd October 2026

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once they got the papers from the hospital, they kept me informed where he was. They then got in touch with me when Cremation was taking place so could tell all the family what day he was being cremated. They then phoned a few days later to organise the ashes being returned. The lady who bought the ashes was lovely and we had a chat before she went about my husband. I would recommend Pure Cremation to everyone, a lot cheaper than a funeral which means you had more money to celebrate his life my funeral is already booked with them, means it is easier for the rest of the family at the end of life.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your thoughtful feedback. Your recommendation means so much to us, and we’re honoured that you’ve chosen Pure Cremation for your own arrangements. All the best, Pure Cremation Team

Posted 1 year ago

“It is what it is ! comunication could have been better, but overall it was ok the lady who returned my dads ashes was professional caring and warm of personallity, she made the final stages of dads return bearable, any company is only as good as the people who work for it afterall.she told me that every stage is carried out with the utmost respect, which was an absolute comfort at a very sad time.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience and for your kind feedback about our team. A senior manager is personally looking into the concerns you raised regarding communication. So that we can ensure we are offering the very highest standard of care that we set out to deliver. If you need any further assistance in the meantime, please feel free to contact us at customercare@purecremation.co.uk or call us at 0800 033 7737. All the best, Pure Cremation Team

Posted 1 year ago

“Nothing was too much very happy with the service I received very respectful towards my late wife would recommend them to anyone so much so I am going to use them when my time comes”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive feedback. Your recommendations mean the world to us and we would be honoured to welcome you on board as a plan holder. Kindest regards, Pure Cremation Team

Posted 1 year ago

“From the first phone enquiry I found all the staff helpful,compassionate and so kind. Nothing was too much trouble and all they said would happen actually happened again with great kindness . They informed me when my wife was 'In their care' Again they gently informed me when my wife was being cremated My wife's ashes were delivered on time and by a very gentle guy. I'm just so satisfied with this Companies service. Thank you for making this painful event so gentle and professional”

Helpful Report

Posted 1 year ago

Thank you, we appreciate your kind words and we are pleased that you felt supported by our caring team at every stage. Best wishes, Pure Cremation Team

Posted 1 year ago

“When my younger brother Perry Wilcox passed away in October 2024, he had previously expressed a wish to use Pure Cremation. I contacted Pure Cremation by telephone, and from that first phone call to taking delivey of Perry's ashes you were absolutely fantastic, every person that I spoke with, dealt with my enquiry in a friendly but thouroughly professional manner, and it was a pleasure to speak with them all, the final icing on the cake was the gentleman who brought my brother home to me.”

Helpful Report

Posted 1 year ago

Thank you so much for your heartfelt review. We’re truly honoured to have been able to support you at this challenging time. Kindest regards, Pure Cremation Team

Posted 1 year ago

“The service received was excellent. We were kept fully informed of next steps. All staff were knowledgeable, kind and caring.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful feedback. All the best, Pure Cremation Team

Posted 1 year ago

“It was very reassuring to know that I could phone in the middle of the night to make the necessary arrangements for my late husband when I had got home from the hospital. When my husband's ashes were returned to our home, it was done with kindness and respect. Everyone who I spoke to was very helpful and I appreciated knowing what was happening at each stage. The process was just what my family and I had wished for. Thank you for everything.”

Helpful Report

Posted 1 year ago

Thank you for your touching feedback. It was an honour to support you during this time and it's good to know that our care reassured you. Best wishes, Pure Cremation Team

Posted 1 year ago

“On first contact informing you of my husbands death I was shocked and distressed that at no point during this conversation my loss was acknowledged:no “I m sorry for your loss” or similar. My son who was listening to this call confirmed same(I thought I had missed it maybe). I was surprised at the delay in cremation date (almost one month) and poor communication at times. An estimated date of committal /cremation was given and I was promised a call to inform me when it would be happening. This never happened and I had to ring Pure Cremation to find out. Sensitive and respectful and timely delivery of my husbands ashes however. Altogether some distressing experiences. I have commited and payed for my Cremation with you when the time comes:I sincerely hope it will be a less distressing experience communicating with you for my 3 sons .”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 1 year ago

“Excellent service and communication with regards to the process. Very pleasant and helpful staff”

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Posted 1 year ago

Thank you for taking the time to share your experience, we are delighted with your feedback. Kindest regards, Pure Cremation Team

Posted 1 year ago

“Pure Cremation handled my Auntie's cremation with care and professionalism, making a very distressing time, much easier for me. The provided an excellent customer service. Their clear communication, empathy, and efficiency took a lot of the stress away from me. I would highly recommend them to anyone considering using a cremation service.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We are delighted that our care, communication, and professionalism helped to ease your stress. Your thoughtful recommendations mean a lot to us and are greatly appreciated. All the best, Pure Cremation Team

Posted 1 year ago

“Professional caring supportive team. Each member of staff I spoke to used beautiful respectful languge "Your loved one is in our care now." Really put me at ease and left me with a feeling that both me and my late husband were valued. At first contact the process was explained and I was given time to ensure I was making the right choice not just for my loved one but also the family he left behind. Each step of the process explained fully. If I missed a call any staff member was able to update me; no need for me to keep repeating the same information. Stress free straight forward affordable process.”

Helpful Report

Posted 1 year ago

Thank you very much for sharing your experience. We truly appreciate your feedback about the support you received from our team, it means the world to us. Kindest regards, Pure Cremation Team

Posted 1 year ago

“Exactly what we wanted. Very clear. Very kind.”

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Posted 1 year ago

Thank you for your kind words. Best wishes, Pure Cremation Team

Posted 1 year ago

“The team that dealt with my stepdad was very supportive and respectful at every step.”

Helpful Report

Posted 1 year ago

Thank you, Andreia, your feedback means a lot to us and we're pleased you felt supported at every stage. All the best, Pure Cremation Team

Posted 1 year ago

“From the first contact with Pure Cremation to the last the staff were both courteous and sympathetic.”

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Posted 1 year ago

Thank you for your positive feedback and five-star rating. Kindest regards, Pure Cremation Team

Posted 1 year ago

“The caring support was excellent, especially Alysha and the very heartwarming Ms Nicola.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review. We’re delighted that Alysha and Nicola provided such caring and heartwarming support during the arrangements. It means a great deal to our team to know that we were able to make a positive difference for your family. All the best, Pure Cremation Team

Posted 1 year ago

“From start to finish pure cremation dealt with the death of my husband with great care and consideration. Helen returned his ashes personally, she was lovely and gave me a hug with condolences. Thank you all Alyson”

Helpful Report

Posted 1 year ago

Thank you, Alyson, for your heartfelt review. We’re so pleased to hear that you felt cared for by our team. Helen will be touched to know that her personal gesture meant so much to you. All the best, Pure Cremation Team

Posted 1 year ago

“Pure cremation is a wonderful company, was helped through a very difficult time by understanding and efficiency, many thanks for your very professional service”

Helpful Report

Posted 1 year ago

Thank you so much for your heartfelt review, your feedback means everything to us. Kindest regards, Pure Cremation Team

Posted 1 year ago

“Met the service it advertised spot on so happy with overall performance 👍”

Helpful Report

Posted 1 year ago

Thank you for aking the time to share this great feedback with us. Best regards, Pure Cremation Team

Posted 1 year ago

“I have heard of pure cremation and family members are now choosing this option and as I've recently had to use pure cremation for a family friend I took charge of all of the planning etc, I must say that the team are absolutely fantastic and they took me through it all step by step and always kept in touch with me , it felt very relaxed, peaceful and care free knowing that my family friend was very well cared for from start to him being brought back home , perfect service and a wonderful team x x”

Helpful Report

Posted 1 year ago

Thank you so much for your thoughtful and kind words. It's good to know that you felt cared for and at ease throughout the process. Your feedback means the world to our team, and we’re grateful to have been able to support you. Kindest regards, Pure Cremation Team

Posted 1 year ago

“Lack of communication as did not know my husband was at an undertakers - I thought he had gone straight to Andover. I was told they would call me when he had arrived at Andover but they did not. I rang at 10p.m. to see if he was there and was told he arrived at 4 p.m but the office closes at 5p.m. and no outbound calls after that. I found it very stressful.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We are concerned about your experience, and a senior manager has been assigned to address the points you have raised. They will contact you directly shortly to provide a detailed response. In the meantime, if there is anything else we can help you with, please reach out to us via email at customercare@purecremation.co.uk or call us directly at 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 year ago

Pure Cremation is rated 4.9 based on 8,474 reviews