Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,205 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t praise all departments of Pure Cremation enough. They were all helpful keeping me informed all through a difficult time.”

Helpful Report

Posted 7 months ago

Thank you for your lovely feedback. We’re so glad to hear you felt supported by the whole team. All the best, Pure Team

Posted 7 months ago

“from the 1st phone call to the returning of the ashes i found this a very easy process with just the right amount of calls and updates with very nice and understanding callers. only really had 1 negative part of the process which was the length of time it took to collect the body but i do understand there was bad weather and a shift changeover. Overall was excellent service provided”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience, Glen. We appreciate your feedback regarding the time taken to bring your loved one into our care. We have raised this internally with our team so that we can look into your experience further. It’s great to hear that overall you felt the service was excellent and that the updates throughout the process were helpful. Best wishes, Pure Team

Posted 7 months ago

“Pure Cremation were very respectful and caring, let me know at all times what was happening and kept me informed all the way, thankyou for your care and concerns”

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Posted 7 months ago

Thank you for sharing this. We are honoured to have supported you during this time, and we're glad you felt informed by our team at every stage of care. All the best, Pure Team

Posted 7 months ago

“GREAT SERVICE WITH DIGNITY AT A DIFFICULT TIME”

Helpful Report

Posted 7 months ago

Thank you for your positive review. We’re glad we could provide support with care and respect when it mattered most. Kindest regards, Pure Team

Posted 7 months ago

“I took out a pure cremation on Tuesday 3rd feb 2026 the lady TiA did everything I asked and more it’s because of her I took the plan out I’m so happy because I explained to her I don’t like fuss or talking about it please can I just pay and be left knowing pure cremation has me covered what a lady to talk to she explained all to me 100/ cent as I told her I will not be thinking of changing my mind the reviews I’ve read are 100/ cent good the company I trust 100/ cent seeing it on tv also talking down my local pub with mates so please take my advice go for it what more can I say but TiA thank you and god bless Peter child’s Norfolk”

Helpful Report

Posted 7 months ago

Thank you so much for sharing your experience, Peter. We’re delighted to hear that Tia was able to make everything clear and simple for you, just as you wanted. It means a lot to know that her support gave you confidence in choosing Pure Cremation, and we’re so glad you feel reassured that everything is taken care of. We’ll make sure Tia sees your kind words. Best wishes, Pure Team

Posted 7 months ago

“From start to finish the team were professional, knowledgeable and quietly sympathetic. On the day mum's ashes were returned to me I was really impressed with how your staff presented themselves. From arriving in the time window arranged to exceptionally well polished shoes. Thank you all.”

Helpful Report

Posted 7 months ago

Thank you for your great feedback. We take great care in every detail, and we’re so glad that this was evident when our team member returned your mum's ashes. Kindest regards, Pure Team

Posted 7 months ago

“The team at Pure Cremation were fantastic. Big thank you to Beth for her support and understanding guiding me through the process. Xx”

Helpful Report

Posted 7 months ago

It’s so lovely to hear that Beth’s support made a difference. We know how overwhelming arrangements can be, and we’re honoured to have been able to guide you through it. Thank you for your lovely feedback. Best wishes, Pure Team

Posted 7 months ago

“Cannot thank Pure Cremation staff enough for their efficient, caring and professional support.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience. We’re so glad we could support you through this difficult time. Knowing that our team’s care and professionalism helped make the arrangements a little easier for you means a great deal to us. All the best, Pure Team

Posted 7 months ago

“They handled our loved one with dignity and respect all through the process and kept us informed at every step”

Helpful Report

Posted 7 months ago

Thank you for your kind words. We’re glad our team could support you with dignity and clear communication at every step. All the best, Pure Team

Posted 7 months ago

“I would highly recommend pure cremation. They are very efficient. We have used them twice, both times they have kept me informed of evey part of the process.”

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Posted 7 months ago

Thank you for sharing your experience, Lindsey. We’re really pleased to hear you found us efficient and that you felt informed at every step on both occasions. Kindest regards, Pure Team

Posted 7 months ago

“My brother recently passed and had chose pure cremation.i really didn't know what to expect they rang about half hour before they arrive so I could prepare myself. They were very patient with me and give me as much time I needed to say goodbye and everything was what I wanted giving me options at each stage of them taking him even to walk to the van with him . I never felt I was being rushed at any point and they were so respectful of myself and my brother. Thank you for your wonderful staff.”

Helpful Report

Posted 7 months ago

We’re so sorry for the loss of your brother. It means a lot to know that our team was able to give you the time and space you needed to say goodbye and that every step was handled with care and respect. Thank you for sharing your experience and for recognising the team’s support during such a difficult time. Best wishes, Pure Team

Posted 7 months ago

“Michelle at Pure. Relation was exceptionally kind and thoughtful. Richie who brought my husband's ashes to me was also sympathetic and kind/”

Helpful Report

Posted 7 months ago

Thank you for your positive feedback. We’re so pleased to hear that Michelle and Richie were able to support you with such kindness and thoughtfulness. Knowing their care made a difference during this time means a lot to us. All the best, Pure Team

Posted 7 months ago

“It was very good, the only thing that disappointed me was they got the name wrong on 2 occasions”

Helpful Report

Posted 7 months ago

Thank you for raising this feedback with us. We are disappointed to hear about your experience. We’ve raised this internally so the team can address it, and they will be in touch. In the meantime, if you’d like to speak with us directly, you can reach us on 0800 033 7737 or at customercare@purecremation.co.uk. Kindest regards, Pure Team

Posted 7 months ago

“Really pleased with the service and staff throughout what is a very emotional and traumatic process. From the first phone call through to the delivery of my father's ashes staff were sympathetic, helpful and just nice. Would highly recommend and plan on booking it for myself!”

Helpful Report

Posted 7 months ago

Thank you for your lovely feedback and recommendations. We are so glad the care and support from the team made a difference for you during such an emotional time. It is reassuring to know you felt looked after from that first call right through to your father’s ashes being returned, and that everyone came across as kind and genuinely helpful. Kindest regards, Pure Team

Posted 7 months ago

“Brilliant idea , saves the relatives having to pay for and organise a funeral”

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Posted 7 months ago

Thank you for your review. It's good to hear that having a Pure Cremation worked well for you and your loved ones and that this removed the need to pay and organise a tradtional service. Best wishes, Pure Team

Posted 7 months ago

“Dealt with the loss of my father with respect and compassion. Would definitely recommend”

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Posted 7 months ago

Thank you for taking the time to share this kind feedback. It's good to hear that we could be there for you when you needed us. Best wishes, Pure Team

Posted 7 months ago

“Highly recommend Pure Cremation, First Class Service throughout.”

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Posted 7 months ago

Thank you! We’re delighted to hear you had a first-class service throughout. Best wishes, Pure Team

Posted 7 months ago

“so helpful and sympathetic !”

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Posted 7 months ago

Thank you, Phyllis. We're pleased that we could be there for you at this time and offer our support. All the best, Pure Team

Posted 7 months ago

“Very professional very good”

Pure Cremation 5 star review on 1st February 2026

Helpful Report

Posted 7 months ago

Thank you very much for sharing your positive feedback. Kindest regards, Pure Team

Posted 7 months ago

“They were so professional and helpful all the way through the whole process.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your positive experience. It has been an honour to support you at this time. Best wishes, Pure Team

Posted 7 months ago

Pure Cremation is rated 4.9 based on 8,205 reviews