Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,204 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish, kept me updated about the arrangements for my lovely Mum, thankyou Pure Cremation, my family and myself will be eternally grateful”

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Posted 6 months ago

Thank you for this lovely feedback; we're glad to hear we could support you and your family during this time. Best wishes, Pure Team

Posted 6 months ago

“Very understanding and kind.”

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Posted 6 months ago

Thank you for this very kind feedback; it really means a lot to us. Best wishes, Pure Team

Posted 6 months ago

“Excellent service from start to finish.lovely people on the phones and the lady who delivered my dads ashes back was very professional in the way she came across. Thankyou”

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Posted 6 months ago

Thank you for your kind words. We’re really glad to hear you felt well-supported and that the service met your expectations from start to finish. Kindest regards, Pure Team

Posted 6 months ago

“Sadly needed to use this service. My family purchased the policy several years before and paid upfront. I contacted the company following the death before the registration had taken place. The operative was companionate and sympathetic and informed me of the process. Once the registration had taken place the green form was emailed to Pure Cremation. The operative contacted me to inform me of the collection of my family member. Pure Cremation kept me involved in decisions. My family went for an unattended cremation and we were given the date. We have been able to greave once for our loved one, knowing that every detail has been taken care and our loved one given the dignity and respect in death.”

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Posted 6 months ago

Thank you for sharing your story with us. It's good to hear that you felt treated with compassion right from the very first call. We're pleased that the regular updates provided throughout were also appreciated. All the best, Pure Team

Posted 6 months ago

“Very caring & informative from the first phone call to the last”

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Posted 6 months ago

Thank you for your feedback. We’re so glad to hear that you felt cared for and well informed from start to finish. Best wishes, Pure Team

Posted 6 months ago

“Excellent service. Well organised with great staff. Removes all the stress involved.”

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Posted 6 months ago

Thank you, Stephen. We’re really glad to hear that you found the service excellent, well organised, and stress-free. Kind regards, Pure Team

Posted 6 months ago

“Wasn't the best experience although fortunately I do not have a lot to compare to. All the initial contact after the passing of my Mum was okay, person on the end of the phone was always pleasant, maybe even a little too jolly and not very sensitive. We were kept up to date regularly. I have only given three stars because it all fell apart with the delivery of the ashes. We were told to expect them between 3pm and 4pm, had a phone call early in the morning and was told it would be 3.30pm. We went to sit with my Dad so that he was not alone but by 4.30pm we were still waiting. I call the lady who was delivering and she said that she had had a really bad day and the traffic had been bad etc etc.....it is really the last thing you want to hear. When she arrived she only stood in the hall way, gave the ashes to my Dad in a bag and left. Would I recommend Pure Cremation....it serves a purpose and if it is the wishes of the person organising the funeral then yes but as a child of a parent who had passed I would have preferred a traditional funeral, regardless of the cost, it give you much more closure.”

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Posted 6 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Team

Posted 6 months ago

“I was very sceptical when I was told this plan had been chosen by my friend, but when she passed away I was totally amazed at pure cremation. Compassionate, caring and efficient. No stress and totally professional. Would 100% recommend.”

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Posted 6 months ago

Thank you so much. We’re so glad to hear that we could offer compassion and care when you needed it most. Your kind words mean a lot to us. Kind regards, Pure Team

Posted 6 months ago

“First there's the peace of mind that a funeral plan is in place and paid for, so the family left behind know exactly what happens next, this was easy to arrange over the phone. My husband died last month and after one phone call to Pure Cremation everything ran so smoothly , my husband was collected on a horribly snowy night, at 2 am two young men arrived and assured me My husband would be treated with dignity and respect. He was. I was informed of where he would be taken , when his cremation would take place and when his ashes would brought home. I also have a plan and I would wholeheartedly recommend Pure Cremation.”

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Posted 6 months ago

Thank you for sharing your thoughts and experiences. We are truly sorry for the loss of your husband. It’s comforting to hear that having a Pure Cremation plan in place provided you and your family with peace of mind. We are also glad that the team members who assisted you offered reassurance that your husband would be treated with dignity and respect. Additionally, it’s encouraging to know that the continuous updates throughout the arrangements were helpful during this difficult time. All the best, Pure Team

Posted 6 months ago

“The best way i can describe there service is they did absoloutly everything they said they would do on time proffesional and with the upmost respect and courtesy my experirence with them was not 100% but ONE THOUSAND PERCENT Thank you very very much”

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Posted 6 months ago

Thank you, Ashley. It's good to know that we could be there for you during this time and that our support made a positive difference. Best wishes, Pure Team

Posted 6 months ago

“They absolutely did not make things easier, they actually added to the pain. Communication was terrible. I had to do all the chasing. I'm still waiting for a callback... Myself and five other people I know were also going to take a plan out with Pure Cremation, but after this experience we are now looking elsewhere. I'm posting this anonymously knowing that the company will see my details and maybe get in touch. Very, very disappointed.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are concerned to hear your feedback, and we would be grateful if you could provide us with more information so that we can review the arrangements in more detail. You can send this to us at customercare@purecremation.co.uk. Please include your loved one's name, along with your preferred contact details. Kindly include "review" in the subject line so we can assist you more efficiently. Best wishes, Pure Team

Posted 6 months ago

“Excellent service at all steps of the process,lovely people”

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Posted 6 months ago

Thank you for sharing your experience and for rating us with 5 stars. We’re glad to hear you felt supported at every stage. Kind regards, Pure Team

Posted 6 months ago

“Pure cremations were very compassionate, understanding and professional at all times. Always kept me upto date with the next step whilst taking care of our loved one”

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Posted 6 months ago

Thank you for taking the time to share this with us. We're delighted to read this positive feedback about how you were supported by our lovely team. Kindest regards, Pure Team

Posted 6 months ago

“From the moment my dad died pure cremation were fantastic. Nothing was too much trouble on the phone and they even gave me a personal number of a lovely lady called Wendy to liase with. We were fully informed throughout the whole process, it all went really smooth and the lady who bought him back was so kind and caring. Throughout this terrible time we couldn't of asked for a better service. I would definitely recommend pure cremation. Thank you for everything.”

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Posted 6 months ago

Thank you for your wonderful feedback, Sarah. We’re honoured to have been able to support you and your family during such a difficult time, and it’s lovely to hear Wendy’s personal contact helped you feel cared for throughout. All the best, Pure Team

Posted 6 months ago

“From the first phone call to the last everything was done perfectly with such compassion. Communication was excellent.”

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Posted 7 months ago

Thank you for taking the time to leave a review. It's good to know that you were pleased with the service provided and that you found our team to be compassionate. Best wishes, Pure Team

Posted 6 months ago

“Outstanding care, process explained.H3lped all the way. Finally Leslie returning Dad's ashes.”

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Posted 7 months ago

Thank you for sharing your experience. We’re glad to hear you felt well supported with outstanding care from our team. Kind regards, Pure Team

Posted 6 months ago

“My dad passed away beginning of January 26 and we as a family can’t praise Pure Cremation enough, from the beginning they have kept us informed and have been very supportive throughout. My dad’s Ashes have just returned home I was a complete mess and the lovely lady was so compassionate and caring. We can’t thank Pure Cremation enough”

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Posted 7 months ago

Thank you for your kind words, Linzi. It's nice to hear that you have felt informed and supported throughout. We're pleased that the team member who returned your dad's ashes also offered the compassion and care you needed at this emotional moment. All the best, Pure Team

Posted 6 months ago

“I was very impressed with every aspect of Pure Cremation”

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Posted 7 months ago

Thank you for your kind words. We’re delighted to hear you were impressed with every aspect of our service Kind regards, Pure Team

Posted 6 months ago

“Was treated with respect and kindness Thankyou”

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Posted 7 months ago

Thank you for your kind words, Jeanette. It's great to hear that you felt you were treated with respect and kindness throughout. Kindest regards, Pure Team

Posted 7 months ago

“Can’t praise all departments of Pure Cremation enough. They were all helpful keeping me informed all through a difficult time.”

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Posted 7 months ago

Thank you for your lovely feedback. We’re so glad to hear you felt supported by the whole team. All the best, Pure Team

Posted 7 months ago

Pure Cremation is rated 4.9 based on 8,204 reviews