Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,273 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st June 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me and my husband were so great full to pure Cremation from the first phone call to the cremation so kind help ful that's why .e and y husband are going to choose pure Cremations very happy with the service .thanks to every one. Christine.”

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Posted 3 days ago

“Very patient,caring and understanding. Allowed me to speak”

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Posted 3 days ago

“They were very professional and considerate to my needs and very respectful to myself and to my husband. The service they gave was excellent as they kept me informed all the time.”

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Posted 3 days ago

“Sadly I had to organise a cremation for my dad in May. The service i received from the first phone call to final attended service i did in Hampshire was outstanding. All the staff at Pure cremation showed so much compassion, professionalism and care, from the private ambulance picking my dad up from his care home, dealing with Dawn my direct contact, through to the final service and lovely Ryan hand delivering my dad's ashes back within a week. I cannot thank them enough and all their help at such a difficult time for me. Thank you Pure Cremation ❤️”

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Posted 3 days ago

“they were very good and helpful and very freindly”

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Posted 3 days ago

“Very professional service from start to finish. All staff were kind , caring and respectful I was kept up to date throughout the process of my loved ones cremation . Took away all the stress of arranging a funeral and allowed us to celebrate our loved one’s life at a time and in a Way that we chose . I would recommend”

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Posted 3 days ago

“Fabulous polite staff”

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Posted 3 days ago

Thank you for this fantastic feedback. It's good to know you found the team supportive and polite. Kindest regards, Pure Team

Posted 1 day ago

“So friendly ans helpful kept me informed about everything”

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Posted 3 days ago

Thank you for rating us with five stars. It's lovely to read that you felt informed at every stage of care and found our team friendly and helpful. Best wishes, Pure Team

Posted 1 day ago

“Their Service was excellent and on time. They called to update me with latest on what they were doing, without me having to chase them. Excellent customer service.”

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Posted 3 days ago

Thank you for sharing your experience. We’re glad to hear the service was excellent, timely, and that you received helpful updates throughout. Kindest regards, Pure Team

Posted 1 day ago

“Professional, empathetic and caring, excellent follow up on information. Pure cremation was exactly what my late husband wanted and I will be looking to Steve’s up a plan for myself in the future.”

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Posted 4 days ago

Thank you for your kind feedback. We’re glad the service felt professional, empathetic, and well-informed throughout. It's also touching to know everything was carried out just as your husband would have wanted. All the best, Pure Team

Posted 1 day ago

“The first part of the process was professional and carried out with caring and sympathy your representative Julia Bryan really put my mother and myself at easy..I explained the deceased was my father and she referred to him as Dad. After the cremation the telephone conversation were polite and factual.And the handin over of the urn was done in a professional manner. My main concern was after the cremation your emails become cold and uncaring referring to my father by he's full name and myself . Yes technically this my be correct but at this difficult time it felt they were no longer a person but a number. Please in your literature could you put a clear picture of the urn .The side shot does not show a true representation of what was being offered.”

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Posted 4 days ago

Thank you for sharing your experience. It's wonderful to know that the service felt professional and caring, especially the support from Julia. However, we’re sorry the later emails came across as impersonal due to referring to your father by his full name. We’ll take your feedback on the communications and the urn image into account. If you’d like to discuss this further, please contact us on 0800 033 7737, and we would be happy to talk this through in more detail. All the best, Pure Team

Posted 2 days ago

“The team are so helpful, they kept me updated on every step of my husband being taken into their care to the cremation, David who delivered the ashes back to me was so kind and thoughtful, I will be using Pure Cremation my own passing, thank you everyone involved in taking care of my husband”

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Posted 4 days ago

Thank you for taking the time to share your experience. It's lovely to know that you found the team helpful at this time, and the regular updates and thoughtful manner in which the ashes were returned made a positive difference. Best wishes, Pure Team

Posted 2 days ago

“Just want to thank all Pure Creamation Team for being there for me and my husband who recently passed away they where there with me through this difficult time took the stress away”

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Posted 4 days ago

Thank you, Suzanne. We’re glad to have been there for you during this difficult time and to have helped remove some of the stress off your shoulders. Kind regards, Pure Team

Posted 2 days ago

“They were very kind and helpful all the way through.I would fully recommend them and of course it was a far better price than the normal cremation.”

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Posted 4 days ago

Thank you, Iris. It's good to know that you found our team so helpful at every step and that you would recommend us to others. All the best, Pure Team

Posted 3 days ago

“Lovely people to deal with. A great combination of efficiency, sympathy and understanding. Would not hesitate in recommending them to others.”

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Posted 4 days ago

Thank you for your recommendation. It's wonderful to read that you felt you received a great balance of understanding, efficiency, and sympathy from our caring team. This is exactly how we aim to support all families. Best wishes, Pure Team

Posted 3 days ago

“Treated with love and understanding. These lovely people who cared for my dad were amazing and compassionate and took me through the whole process step by step with such care and dignity. From the first phone call I had to make to my dads ashes coming home they were such a big support and even asked about my dad which was something they didnt need to do but I so glad they did”

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Posted 4 days ago

Thank you for sharing your experience, Kirsty. We’re truly glad we could support you with love, care, and dignity during this time. Kind regards, Pure Team

Posted 3 days ago

“They were brilliant from start to finish.so supportive and respectful”

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Posted 4 days ago

Thank you for your 5-star review. We’re so glad we could provide a brilliant service from start to finish and provide the support and respect you needed. Kind regards, Pure Team

Posted 3 days ago

“Very helpful polite kind thoughtful considerate”

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Posted 4 days ago

Thank you for rating us with five stars. Kindest regards, Pure Team

Posted 3 days ago

“We are absolutely blown away by the care & consideration that was taken with our Mother, Doreen. From the gentlemen that collected her to the lady that returned the ashes, we were constantly updated & fully informed of the cremation of our mother. A great service provided at a difficult time.”

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Posted 5 days ago

Thank you very much for this feedback. We’re so glad we could support you and your family with such care and clear communication during a difficult time. Your kind words mean a lot to us. Best wishes, Pure Team

Posted 3 days ago

“Brilliant from start to finish kept me upto date with everything and the lady who brought my mum home was amazing would highly recommend”

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Posted 5 days ago

Thank you, Mandy. It has been an honour to support you at this time, and your recommendations are greatly appreciated. Kindest regards, Pure Team

Posted 3 days ago

Pure Cremation is rated 4.8 based on 7,273 reviews