Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,962 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The contact was seamless, we were kept up to date at every step with our dedicated contact at PC . The ashes were returned with respect and kindness. Mums ashes were split into 3 for us and each of her children will deal with death in their own way. One son wishes ti have traditional service while the other two wanted a celebration of her life.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review, Sue. It's good to know that you appreciated the updates throughout the arrangements and that the ashes were returned with such compassion. Take care, Pure Cremation Team

Posted 1 week ago

“We cannot thank Pure Cremation enough. They made a difficult time for us completely stress free. They were very professional and empathetic.”

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Posted 1 week ago

Thank you so much, Heather. Your feedback means a lot to us. Hearing that our support made this difficult time stress-free is incredibly rewarding. All the best, Pure Cremation Team

Posted 1 week ago

“Ii think it's very insensitive you asking for reviews when people are still grieving,we lost our dad on 7th Aug and he organised everything through you, the ashes were only delivered on 4th Sept, so won't be giving any reviews.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback with us. We're very sorry if the review invitation felt insensitive; that is never our intention. Your thoughts are valuable and will help us improve our processes. We believe that honest feedback from families who have experienced our care can be really helpful for other families who are thinking about our services for their loved ones. That said, we want to emphasise that the review invitation is completely optional, and there’s no pressure to provide feedback. Best wishes, Pure Cremation Team

Posted 1 week ago

“This is an excellent, kind, caring, professional, respectful company that does exactly what it says it will. They keep you up to date from the moment they collect your family member until they return that person face to face with dignified, friendly members of staff. Nothing is too much trouble & you have a dedicated person to be able to make contact with at any time to answer your questions or put your mind at rest. I can't rate Pure Cremation highly enough & will be using them when the time comes for myself.”

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Posted 1 week ago

Thank you for sharing your positive feedback. We’re truly grateful for your kind words and are glad to hear that we could provide you with the support needed. Best wishes, Pure Cremation Team

Posted 1 week ago

“I used Pure Cremation when my wife died eight years ago. My mother came up to me at the celebration and asked me to do the same for her. I had no hesitation in calling them and after eight years, the service is still just as expected.”

Helpful Report

Posted 1 week ago

Thank you for sharing your personal experience with us, Chris. We are pleased that you had no hesitation in using our service for your mother's arrangements after experiencing our care first-hand for your late wife. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Wendy was amazing, compassionate, supportive and caring. From first contact the service I received was fantastic.”

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Posted 1 week ago

Thank you for mentioning Wendy in your review and for rating us with five stars. Best wishes, Pure Cremation Team

Posted 1 week ago

“top rate service every one so understanding”

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Posted 1 week ago

Thank you, Sheila, for your wonderful feedback. We're so glad to hear that we could provide you with understanding support during this time. All the best, Pure Cremation Team

Posted 1 week ago

“Pure professionalism from start to finish much appreciated thank you”

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Posted 1 week ago

Thank you for your kind words and for highlighting our professionalism. Kindest regards, Pure Cremation Team

Posted 1 week ago

“From the initial phone call to receiving back my mum's ashes, I could not fault the compassion and professionalism shown by everyone I spoke to.”

Helpful Report

Posted 1 week ago

Thank you for your kind words and for recognising the compassion and professionalism of our team during such a difficult time. It has been an honour to support you. Kindest regards, Pure Cremation Team

Posted 1 week ago

“It is my second time using pure Cremation... Highly recommended”

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Posted 1 week ago

Thank you for placing your trust in us again. We greatly appreciate your positive feedback and recommendation, which means a lot to our entire team. Best wishes, Pure Cremation Team

Posted 1 week ago

“A private cremation was Mam's final wish, but she didn't have a pre-paid funeral plan in place. However, from our first telephone contact with Nick, through to the later delivery of Mam’s ashes to our home, the whole experience of working with Pure Cremation to arrange Mam's funeral has been one of great comfort, reassurance and the very highest levels of care and professionalism. We were kept informed at all significant stages of the arrangements, and we always had a compassionate representative available at the end of a telephone when we needed any additional advice. We opted for an attended service prior to committal, with only close relatives in attendance, and this allowed us to give Mam a personal and fitting send off, with only her nearest and dearest present in a peaceful and intimate setting. At an extremely difficult time for any family, it is refreshing to encounter a team that really does put the interests of the bereaved family at the forefront of their service and, for that, I will be eternally grateful. I would have no hesitation in recommending Pure Cremation to anybody thinking of having such an increasingly popular style of funeral, where they do not wish to endure the distractions, obligations and formalities of a traditional funeral service.”

Helpful Report

Posted 1 week ago

Thank you for sharing your heartfelt feedback. It is truly touching to know that, even without a formal plan, our support from the very first call with Nick has provided great comfort to you and your family. We are also pleased to hear that you found our team’s professionalism and support refreshing. We genuinely treat every family as we would want our own to be treated, and we're glad this was evident in your experience. All the very best, Pure Cremation Team

Posted 1 week ago

“very kind and efficient.”

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Posted 1 week ago

Thank you for taking the time to share your feedback and for the positive five-star rating. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Pure Cremation provided a professional, empathic and smooth, no fuss service, during a difficult time. This totally met the wishes or my family and enables us to not follow outdated traditions, and has given us the space to grieve and remember my mum's life in a more personalised manner without having to publicly showcase our grief.”

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Posted 1 week ago

Thank you for your heartfelt review. We're pleased that our service helped you and your family honour your mum in a way that felt meaningful to you. All the best, Pure Cremation Team

Posted 1 week ago

“The whole arrangement was seamless and faultless,although there was 24 hour contact should you needed it.You were kept informed of all procedures.I highly recommend this company.”

Helpful Report

Posted 1 week ago

Thank you for such a wonderful review. We're delighted to hear that the arrangements were seamless and that you felt supported throughout the process. Best wishes, Pure Cremation Team

Posted 1 week ago

“My mother did not want a funeral,so Pure cremation was the best chose for her”

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Posted 1 week ago

Thank you for taking the time to share your feedback with us. It's good to know that we could fulfil your mother's wishes. Take care, Pure Cremation Team

Posted 1 week ago

“Having used you previously i was extremly dissapointed in the changes made by the company. You have lost your desire to meet the needs of every individual and have taken the stance one glove fits all approach”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback. We would like the opportunity to learn more about your experience and to look into your concerns in more detail. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your loved one's full name and your preferred contact details. Please mention "review" in the subject line so we can ensure your enquiry is prioritised and addressed promptly. Kind regards, Pure Cremation Team

Posted 1 week ago

“An excellent and well designed service with a team of passionate people who go out their way to ensure that everyone and everything runs easily and smooth. I was extremely impressed with all the care and assistance and regular correspondence maintained throughout. Ten out of ten for the team and I would certainly recommend Pure Cremation to everyone. Thank you all so very much. Paul Salter.”

Helpful Report

Posted 1 week ago

Thank you, Paul. We are pleased to have provided the support and care you needed during this time, and the team truly went above and beyond to ensure that the arrangements proceeded smoothly. Kindest regards, Pure Cremation Team

Posted 1 week ago

“First class service with a personal touch from the very start tonthe very end”

Helpful Report

Posted 1 week ago

Thank you for this touching feedback about the support provided throughout. It's great to know that we could provide you with nothing less than a first-class service at every step. Best wishes, Pure Cremation Team

Posted 1 week ago

“The team are so lovely very caring and nice to talk to very pleasant experience.”

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Posted 1 week ago

Thank you so much for your lovely review, Marjorie. We're happy to hear that you felt cared for and had a pleasant experience with our team. Your kind words mean a lot to us. All the best, Pure Cremation Team

Posted 1 week ago

“From taking out the policy to receiving the ashes, Pure Cremation were professional, calm, understanding & very helpful, in all aspects. My darling Mother was treated with the utmost respect.”

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Posted 1 week ago

Thank you for your kind words. We are truly honoured to have been trusted with your Mother's care and your lovely feedback is greatly appreciated. Kindest regards, Pure Cremation Team

Posted 1 week ago

Pure Cremation is rated 4.8 based on 5,962 reviews