Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,567 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 3rd July 2025

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What wonderful service and very caring and compassionate team that cared for my mum on her passing. Communication throughout was excellent, which in a very sad and potentially stressful time, they eased that burden. Thanks so much”

Helpful Report

Posted 5 days ago

Thank you for sharing your experience. We are truly touched to know that our caring and compassionate team were able to look after you and your mum during such a difficult time. Clear communication is essential, and we’re glad to hear that it helped alleviate your concerns. Kind regards, Pure Cremation Team

Posted 4 days ago

“Everyone I spoke to at Pure Cremation was very helpful and respectful and the service my family received was very good. Thank you”

Helpful Report

Posted 5 days ago

Thank you for your thoughtful review. We’re grateful to hear that our team was able to provide the helpful and respectful service that you and your family deserved. Supporting families during such times is our priority, and your feedback confirms we’re on the right path. Best wishes, Pure Cremation Team

Posted 4 days ago

“I would like to thank all concerned with the process I am going through at the moment. With all your help and understanding in making this very sad time easier for me without having to worry about all that comes with arranging the funeral for Caroline and taking care of her when she was with you. Thanks Mike Childs.”

Helpful Report

Posted 5 days ago

Thank you for the kind words for the team. We will be sure to pass on your thanks, which we know will be truly appreciated. It is pleasing to hear that we were able to support you at this difficult time. Kind regards, Pure Cremation Team

Posted 4 days ago

“The Pure Cremations team were very kind, gentle and helpful throughout. I was kept informed along the way and any questions I had, they explained well. A special note on Jason who retuned my husbands ashes to our home. He was so very kind and empathetic, I was very emotional receiving Mark’s ashes, and Jason gave me time to cry and took his time to explain everything. Thank you Colleen”

Helpful Report

Posted 5 days ago

Thank you for sharing this with us. We are glad to hear that the team, and especially Jason, we able to support you with the empathy and care you needed at this challenging time. We always strive to handle these moments with the utmost sensitivity, and your feedback means the world to us. Kindest regards, Pure Cremation Team

Posted 4 days ago

“Thank you to everyone at Pure Cremation, we couldn't of wished for such a caring end to mum's life. It was professional from the first phone call to Mum's Ashes coming home. Every stage was communicated so well.”

Helpful Report

Posted 5 days ago

Thank you so much for your touching review, Susan. Your words about communication mean a lot to us, as we strive to support families every step of the way. Many thanks, Pure Cremation Team

Posted 4 days ago

“So thoughtful and caring, Informed throughout the process and a lovely person came to bring Dad home. So good.”

Helpful Report

Posted 5 days ago

Thank you for your heartfelt review, Kim. It's so important to us that families feel supported and informed throughout their loved one's final journey. We're glad to hear that our efforts made a positive difference for you and your family. Kind regards, Pure Cremation Team

Posted 4 days ago

“My sister and I both think the service from Pure was excellent. From purchase of the Plan, through all the steps of the Plan to the return of mum's ashes everyone at Pure was so kind, helpful, respectful and supportive. We couldn't have been treated better.”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share you experience, and for your kind words for the team. They will be pleased to know they have been able to make a difference at this time. Many thanks, Pure Cremation Team

Posted 4 days ago

“I found Pure Cremation fully understanding.,professional and made a difficult time so much more easier for me. They treated my father with the dignity and respect he deserved.”

Helpful Report

Posted 6 days ago

Thank you for sharing this with us. It’s pleasing to hear that you felt father was treated with the dignity and respect he deserved. Your kind words truly encourage us to continue to offer the best care to the families we are trusted to look after. Best wishes, Pure Cremation Team

Posted 4 days ago

“This is the second time I have used Pure Cremation. They made a very difficult time, really simple. The staff were so polite, and helpful. Even the lady that returned my sister's ashes, had time to sit and talk to me about my sister. I would have no hesistation in recommending Pure Cremation - they took a lot of stress off my shoulders, at a time when I needed it. Thank You”

Helpful Report

Posted 6 days ago

Thank you for such a lovely review. We are truly grateful for your trust in us during such a challenging time. It's wonderful to know that our team was able to provide you with the support and compassion you needed. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 4 days ago

“Very easy package to purchase and pay for over the phone. When the time came every step through to delivery of ashes was done with kindness, dignity and compassion and it took less than a month for ashes to come home. Will probably arrange my own funeral with Pure.”

Helpful Report

Posted 6 days ago

We are so pleased to hear that you found our process easy and compassionate, it means a great deal to us that we could support you during this time. We truly appreciate the fact that you would now consider us for your own arrangements. Thank you, Team Pure Cremation

Posted 4 days ago

“I found everyone kind and sincere. I was kept well informed every step of the way. Thank you all for all your hard work.”

Helpful Report

Posted 1 week ago

Thank you for your lovely feedback. Your comments around our communication throughout the process means a lot to us. Best wishes, Pure Cremation Team

Posted 4 days ago

“Pure Cremation met all my expectations and handled the cremation of my husband with dignity and respect for myself.”

Helpful Report

Posted 1 week ago

Thank you so much for your positive feedback. We truly appreciate your kind words, and are honoured to have been able to look after you and your husband at this difficult time. Kind regards, Pure Cremation Team

Posted 4 days ago

“Thank you so much for my husbands pure cremation staff were fantastic always at the end of the phone. From the start to the finish what lovely people the staff were”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience. We are truly grateful for your kind words and are delighted to hear that our team provided you with the support you needed during such a difficult time. This means a lot to us. Kind regards, Pure Cremation Team

Posted 4 days ago

“Very professional service, very considerate of care, all in all a great reliable Company.”

Helpful Report

Posted 1 week ago

Thank you for your review. We appreciate your kind words, and recognition of our professionalism and care. We're glad to hear you felt well looked after. Best wishes, Pure Cremation Team

Posted 4 days ago

“Found dealing with them very easy and the people who collected my Mum and delivered her ashes very respectful. The only criticism I have that I would be told the date Mum’s ashes would be delivered by a phone call, this did not happen all I got was a email the night before and a tracking email on the day, this is makes it feel like an Amazon parcel not a loved one. I did get a phone call when they were in their way however. Also never received the gift card unless it arrived at my mothers address after it was vacated”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience with us. We understand how important and sensitive this part of the journey is for families and can see that, during a call on the 29th April, we spoke with you and confirmed the date your mother's ashes would be returned home to you. So that we can ensure we have fully addressed your concerns, and to provide further clarification around the gift card your mother was entitled to, a member of the team will be in contact with you directly. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. We’re here to help and ensure your concerns are addressed. Kind regards, Pure Cremation Team

Posted 5 days ago

“Everything went as we had wanted to be. Very polite staff on phone letting me know what was happening. My wife's ashes arrived on time , thankyou to everyone . My wife is now at rest in our lifelong friends wood.”

Helpful Report

Posted 1 week ago

Thank you, David, for your heartfelt review. We are truly glad to hear that everything went as you had hoped and that our team could provide the support and communication you needed. It brings us comfort to know your wife's ashes are now at rest in such a meaningful place. Kind regards, Pure Cremation Team

Posted 4 days ago

“Very professional and keep you informed right through the process. Staff very caring and friendly.”

Helpful Report

Posted 1 week ago

Thank you for your lovely review. We're so pleased to hear that our team was professional, caring, and kept you informed throughout the process. Wishing you all the best, Pure Cremation Team

Posted 4 days ago

“Excellent service from the start. Very understanding and efficient. All staff I’ve dealt with were wonderful and cremation itself was vet well managed by all people who I came into contact with.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful feedback, Michael. We are grateful to know that our team provided you with excellent service during this sensitive time. We strive to ensure every aspect is managed with care and compassion, so your kind words are truly appreciated. Kind regards, Pure Cremation Team

Posted 4 days ago

“They where so gentle in every respect. They took care of both Neil and l. The path both of us had to go down was so painful, but they helped us both . I myself could not have done without the support they gave me. Thankyou”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share you experience and for your kind words for the team. We are truly honoured to have cared for both you and Neil, it means so much to know that we have been able to support you at this difficult time Kind regards, Pure Cremation Team

Posted 5 days ago

“My wife passed away in April 2025. Pure cremation were very good on the phone..as my wife died in the early morning at home the funeral director could not come straight away as to were we live..the cremation and return of her ashes was as they had said..cannot recommend them high enough..and thank you who were involved..”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share this with us. We are pleased to hear that you found our team supportive during this difficult time. It’s rewarding to know that we could provide the care and respect you needed. Your kind words mean so much to us, and we will be sure to pass this on to all involved. Many thanks, Pure Cremation Team

Posted 5 days ago

Pure Cremation is rated 4.8 based on 5,567 reviews