Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,544 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,544 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient. However the delivery costs are very expensive.”

Helpful Report

Posted 3 months ago

Thank you for your feedback - we’re glad to hear you found our service efficient. We understand your concerns regarding delivery costs. Unfortunately, these charges are set by the manufacturers and couriers, and are outside of our control. That said, we always aim to be as transparent as possible and ensure there are no hidden fees. We really appreciate your comments and your custom, and we hope to have the opportunity to serve you again in the future.

Posted 3 months ago

“Great service, delivered with ease. Product brilliant.”

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Posted 3 months ago

Thank you for your fantastic 5-star review! We’re delighted to hear that you were happy with our service and that your delivery went smoothly. It’s even better to know that you’re pleased with the Centrecoat Aqua Anti-Bacterial Hygiene Paint - we think it’s a brilliant product too! We really appreciate your custom and look forward to helping you again in the future.

Posted 3 months ago

“Excellent service, paint delivered by FEDEX within two working days. Would highly recommend.”

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Posted 3 months ago

Thank you for the 5-star review and recommendation Sam! We’re delighted to hear that you were pleased with both our service and the speedy delivery.

Posted 3 months ago

“Good product and quick delivery.”

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Posted 4 months ago

Thanks for the 5* review Alex, we really appreciate your custom.

Posted 4 months ago

“I did send an email (using the contact form on Promain's website), but no response. This message was to detail both the poor delivery service Promain employed - no effort made to alert us to the delivery - I'd left a clear note on the door to say "Delivery for Simon Moffitt please ring Flat 3 bell and we'll come down immediately" and the bell wasn't rung, the paint was just left on the doorstep. This was over £300 of paint just left on the doorstep of a busy thoroughfare! Luckily my work colleague went out later in the day to fetch some coffee, and came across it. Not only that, but one of the tins was so badly dented, I was surprised the tin held and the paint didn't leak out. All of my other experiences with Promain have been positive ones, especially their technical help people, who go out of their way to offer sound advice. So, this came as a surprise, particularly the lack of response to my original email, detailing the issues.”

Helpful Report

Posted 4 months ago

Dear Simon, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you’ve described. We’re very sorry to hear about the issues with your recent delivery and the damage to one of the tins of paint. While we do rely on third-party couriers to deliver orders, we fully understand how frustrating it is when they do not follow delivery instructions properly. Although this aspect is unfortunately beyond our direct control, we will be following up with the courier service to ensure your comments are taken seriously. As a gesture of goodwill, we’ll arrange a refund of your delivery charge. If you would like us to replace the dented tin of paint, please contact our team on 01462 421 333 or email info@promain.co.uk, and we’ll be happy to organise that for you promptly. We’re also very sorry that your original message didn’t receive a response - that’s not the level of service we aim to provide. We value your loyalty and the kind words about our technical team, and we appreciate your understanding as we put this right. Kind regards, Customer Service - Promain

Posted 4 months ago

“Excellent service from office and delivered on time,no hassle.”

Helpful Report

Posted 5 months ago

Thank you for your 5-star review, we really appreciate your business!

Posted 5 months ago

“Wonderful chalk paint. No smell, great coverage, beautiful finish. Staff helpful and prompt service. My favourite paint!”

Helpful Report

Posted 5 months ago

Thank you for your feedback on the chalk paint and the 5-star review!

Posted 5 months ago

“Great service.”

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Posted 6 months ago

Thank you for your feedback and 5 star rating!

Posted 6 months ago

“delivery when expected”

Helpful Report

Posted 7 months ago

Thank you for your 5 star rating Andrew!

Posted 7 months ago

“Order was lost because Promain input the wrong address which I had to personally recover. Lee was very helpful and apologetic but there’s no excuse really. Based on this experience I honestly couldn’t recommend them.”

Helpful Report

Posted 7 months ago

Hi Victoria, thank you for your feedback. I’m sorry to hear your order was lost due to an address issue, and that you had to recover it yourself. While we’re glad Lee was able to help, this does not meet our standard of service, and we apologise for any inconvenience caused. We’ve reviewed this and will take steps to prevent a recurrence, including double-checking address details before despatch. We have refunded your delivery charge in full, and if you would like us to look into this further or discuss any outstanding issues, please get in touch and we’ll be happy to help. Kind regards, Promain

Posted 7 months ago

“Classidur golden classic mat paint is incredible. The coverage is fantastic and it does what it said in the tin. Best paint I’ve ever come across, and worth every penny. Highly recommend”

Helpful Report

Posted 7 months ago

Thank you for your fantastic review Julie! We always appreciate hearing such great feedback. Please let us know if we can be of any assistance in the future :)

Posted 7 months ago

“The spray paint is a good colour and makes a perfect 50mm width line when put in the walker.”

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Posted 7 months ago

Thank you for your review and 5 star rating of Ampere Line Marking Traffic Paint T!

Posted 7 months ago

“Easy to order on-line, competitive pricing, delivered as promised. I have used Promain UK for years. Would highly recommend.”

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Posted 8 months ago

Thank you for your fantastic review and for being a returning customer!

Posted 8 months ago

“Site works, delivery works, pure linseed oil paint (although even more heinously expensive than it was 5 years ago) works as well as it ever did. 👍”

Helpful Report

Posted 8 months ago

Thank you for your review! We're glad to hear that the Pure Linseed Oil Paint is still meeting your expectations, and we do understand your frustration with rising prices, which unfortunately are sometimes necessary. However, we do always try to keep these to a minimum, as we understand how important this is for our customers. Thank you for being a returning customer, and we hope to be able to assist you again in the future :)

Posted 8 months ago

“I used it before, it’s good, I ordered some more and it came when promised. Job done.”

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Posted 8 months ago

Thank you for your 5 star rating of Blackfriar Exterior Wood Protector Gold Star and Promain! We always appreciate hearing from returning customers :)

Posted 8 months ago

“Prompt delivery and excellent communication. Well packaged and, more importantly, the materials we ordered did precisely what we'd hoped, making the stripping, cleaning, and revarnishing of all our items really straightforward. The results were fantastic, and I've already ordered more supplies to do more work in the future.”

Helpful Report

Posted 8 months ago

Hi Dave, thank you for your amazing 5 star review! We're thrilled to hear that everything arrived promptly and well packaged, and that you found the Deks Olje D1 Wood Oil effective (it certainly looks like a fantastic job from the image you sent!) It's always great to hear such positive feedback and we do thank you for taking the time to leave this review. We're thrilled to hear that you've already ordered more supplies, but if you find you do need anything else in the future, please don’t hesitate to contact us!

Posted 8 months ago

“Good sales service and prompt delivery”

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Posted 8 months ago

Thank you for your 5 star rating and kind review Brian! :)

Posted 8 months ago

“Very happy with customer service Enquiry line answered quickly and very polite and helpful staff Our order was temporarily out of stock but Promain got straight back to us with the details of when the stock would be available”

Helpful Report

Posted 9 months ago

Hi Julie, thank you for your fantastic 5 star review! We're thrilled to hear that our customer service met your expectations and that the team was able to assist you promptly and keep you updated. We always strive to keep our customers informed, especially when it comes to stock availability. If you need any further assistance, please don’t hesitate to reach out!

Posted 8 months ago

“Faultless processing of my order and it was delivered in a timely manner. Excellent service.”

Helpful Report

Posted 9 months ago

Hi Sharon, thank you so much for your wonderful 5 star review! We're delighted to hear that you had a good experience ordering through Promain. Customer satisfaction is very important to us, and we always appreciate hearing such great feedback. If there is anything else we can assist you with please do not hesitate to contact us :)

Posted 8 months ago

“All went Well”

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Posted 9 months ago

Thank you for your review and 5 star rating Colin!

Posted 8 months ago

Promain is rated 4.8 based on 2,544 reviews