Promain UK Limited Reviews

Name: Promain UK Limited
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.77

4.8 Rating 2,396 Reviews

96 %

of reviewers recommend Promain UK Limited

4.8

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

Write Your review

Tell us how Promain UK Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Promain UK Limited 5 star review on 1st July 2024

Tigrans A

Promain UK Limited 5 star review on 5th May 2023

Simon

Promain UK Limited 5 star review on 20th March 2023

David M

Promain UK Limited 5 star review on 9th September 2022

Glyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed. I tested on my workshop floor first before doing the job and would use again for sure.”

Helpful Report

Posted 1 year ago

Amazing project!

Posted 1 year ago

“Easy to deal with & fast shipping”

Helpful Report

Posted 1 day ago

Thank you for your 5 star rating George! :)

Posted 1 day ago

“Paint was great . Reasonable price . But delivery price was terribly expensive, To my post code although I am in the Scottish highlands . But still on the British mainland . Hence only the 3 stars”

Helpful Report

Posted 2 weeks ago

Hi John, thank you for your feedback. We're delighted to hear you were pleased with the paint and we completely understand your concerns about delivery costs, especially for those in the Scottish Highlands. Unfortunately as the product you purchased is classed as a hazardous substance, this affects how it is despatched, as it needs to go via a courier with approvals to carry that particular hazardous code. This can sometimes affect the overall delivery costs, however, you will be notified of the delivery charge before completing your order. We continuously explore ways to improve our delivery options and keep prices as fair and as low as possible. If you have any other questions or need assistance, please feel free to reach out anytime!

Posted 1 week ago

“Swift ordering process, good comms, quickly delivery 5*****”

Helpful Report

Posted 2 weeks ago

Thank you for your great review, Daniel! We always appreciate hearing such positive feedback! Good luck with your project and please let us know if there is anything else we can help you with.

Posted 2 weeks ago

“Product is great and does everything that we need, delivery was within 36 hours and communication good. Would recommend all the time.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, David! We’re thrilled to hear the product meets your needs and that you had a positive experience with our delivery and communication. Your recommendation means a lot to us! If you ever need assistance in the future don’t hesitate to get in touch :)

Posted 2 weeks ago

“Great product selection and easy to find and order online. Reasonably priced and delivered qyuickly. Be aware of the postage costs when ordering!”

Helpful Report

Posted 3 weeks ago

Thank you for your review Andrew! We're glad to hear you found our product selection easy to navigate and that your order arrived promptly. We appreciate your note on postage costs, and whilst we do always always strive to keep our prices as reasonable as possible, we do understand that postage costs are an important factor and we will continue to review these wherever possible. If you need anything else in the future, please feel free to reach out!

Posted 3 weeks ago

“Great stuff :-}”

Helpful Report

Posted 3 weeks ago

“Excellent service and timely delivery.”

Helpful Report

Posted 4 weeks ago

Thank you for your 5 star rating and kind words Philip! Good luck with your project, and please do not hesitate to contact us if we can be of any further assistance.

Posted 3 weeks ago

“Don’t bother”

Helpful Report

Posted 1 month ago

“Excellent service as always!”

Helpful Report

Posted 1 month ago

Thank you for your rating and review Paul!

Posted 1 month ago

“Very good product easy to use and effective results.”

Helpful Report

Posted 1 month ago

Thank you for your 5 star rating of Bedec Crackle Glaze!

Posted 1 month ago

“Delivered on time and efficient service”

Helpful Report

Posted 2 months ago

Thank you for your review Odette!

Posted 2 months ago

“good days ahead”

Helpful Report

Posted 2 months ago

“Thanks for the paint and fast delivery! https://www.instagram.com/reel/DAqdNd0o5TU/?igsh=MnB3Z2trNGVxaGp1”

Helpful Report

Posted 2 months ago

“Great company got my paint great price”

Helpful Report

Posted 2 months ago

Thank you for your rating and review! We always appreciate hearing such positive feedback :) If there is anything else we can help you with, please do not hesitate to contact us.

Posted 2 months ago

“Great service with rapid response to queries”

Helpful Report

Posted 2 months ago

Thanks for your 5 star rating and review Damian! It's always good to hear such positive feedback. If there is anything else we can help you with, please do not hesitate to contact us.

Posted 2 months ago

“VERY GOOD SERVICE, AND EASY TO ORDER ONLINE. DELIVERY KEPT INFORMED OF PROGRESS OF ORDER”

Helpful Report

Posted 2 months ago

Thank you for your great review Graeme!

Posted 2 months ago

“Great customer servicce”

Helpful Report

Posted 2 months ago

Thank you for your 5 star rating Louise! :)

Posted 2 months ago

“Technical,department answered the phone quickly and delivery happened as promised. Slightly worried that the tech dept said I could paint over the original paint without and reaction, but the data on the tin said a second coat must be applied relatively quickly”

Helpful Report

Posted 2 months ago

“Excellent service. Really good tech support followed by sales...delivery as quick as possible. Would like to receive general offers in the future.”

Helpful Report

Posted 3 months ago

Hi Lee, Thank you for your fantastic review, it's always great to hear such positive feedback! With regard to receiving general offers in future, you may want to consider signing up for our newsletter, which will keep you in touch with all the latest information. You can sign up for the newsletter here: https://www.promain.co.uk/contacts In the meantime, good luck with your project, and please do not hesitate to contact us if we can be of any further assistance.

Posted 2 months ago

“Order took more than a week to arrive after giving the impression it was next day When it did arrive both tins were badly damaged”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback about your experience with Promain UK Limited. We were concerned to hear that your order took over a week for delivery and have therefore looked into this for you and have found that your order was placed on the afternoon of 27th August and was delivered and signed for on 30th August. Whilst we agree this was slightly delayed (standard delivery time on our web site for this manufacturer indicates 1-2 working days), it appears that this order took 3 days to be delivered, rather than over a week as you have stated. If you disagree with our findings, please contact us and we will be more than happy to take this investigation further with the courier company. We were also disappointed to hear that the tins arrived damaged. Unfortunately we have no record of being notified of this, and regret that we were therefore not given the opportunity to resolve this for you. We do hope that you have been able to complete your project and that we have also been able to reassure you that we take customer service very seriously. As mentioned earlier, should you still have any concerns, please do not hesitate to contact us and we will be more than happy to assist you further.

Posted 3 months ago

Promain UK Limited is rated 4.8 based on 2,396 reviews