Promain UK Reviews

Name: Promain UK
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,438 Reviews

96 %

of reviewers recommend Promain UK

4.8

Based on 2,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

Write Your review

Tell us how Promain UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Promain UK 5 star review on 1st July 2024

Tigrans A

Promain UK 5 star review on 5th May 2023

Simon

Promain UK 5 star review on 20th March 2023

David M

Promain UK 5 star review on 9th September 2022

Glyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Specialist paints are quite expensive but save money in the long run. Promain have a huge range of specialist paints and their service is excellent. I have used them several times and my order has always arrived promptly and in good condition.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5 star rating Jonathan! We really appreciate your kind words about our specialist paints and service. We couldn't agree more with your statement that specialist paints may seem expensive initially, but ultimately prove to be cost-effective in the long run. Our commitment to providing a wide range of high-quality specialist paints remains unwavering, and we are thrilled to hear that you have found them beneficial. Once again, thank you for your wonderful feedback and for choosing Promain UK Limited. We genuinely value your continued support and look forward to serving you again in the future!

Posted 1 year ago

“I bought Murfill paint which is really good and you get what you pay for. Seaside properties take a hammering from the weather. I needed the paint urgently and Promain shipped out as a priority at no extra charge. I’ve always had a very good experience with them so will continue to use them”

Helpful Report

Posted 19 hours ago

“I continue to use Promain as they always do what they say they will do. The delivery is quick and really well communicated. Was well packaged so no damage.”

Helpful Report

Posted 19 hours ago

“Great service, arrived very well packaged. Easy to find product on line and place my order, thanks.”

Helpful Report

Posted 4 days ago

“First time of using this product, arrived timely and does what it says. Asked for advice regarding how to clean the product from brushes and the gentleman that assisted was great.”

Helpful Report

Posted 5 days ago

“The product was excellent unfortunately the cost of carriage and the extremely poor FedEx service stopped this being a five star.”

Helpful Report

Posted 2 weeks ago

Hi Bob, Thank you for your review and comments on the FedEx delivery. We are sorry to hear that you received a poor service from FedEx, and thank you for bringing this to our attention. If you would like to contact a member of our Sales Team to discuss your experience, they will be happy to investigate this further for you. Once again, thank you for bringing this to our attention.

Posted 1 week ago

“I’m still waiting for my paint… it has been weeks”

Helpful Report

Posted 2 weeks ago

Hi David, Thank you for getting in touch. I have asked our Sales team to have a look into this for you to find out what happened. I understand that you were expecting delivery of 2 boxes but only received one of those. We are investigating this with the courier, as they had collected both boxes for despatch. However, in order to prevent any further delays to yourself, a replacement was issued for you, and this is showing as having been delivered on 17th June. We will continue our investigations with the courier and apologise for any inconvenience this may have caused you. We hope that you are able to complete your project now that both items have been received. If you requite any further assistance please do not hesitate to contact us, and a member of our team will be happy to help. Once again thank you for notifying us.

Posted 1 week ago

“Reliable supplier, order arrived in good time and well packaged.”

Helpful Report

Posted 2 weeks ago

Thank you for your 5 star rating and review!

Posted 2 weeks ago

“Good price for the paint I ordered and good discount for first order.Customer service was also prompt to clarify delivery time.”

Helpful Report

Posted 1 month ago

Thank you for your review Mark! Good luck with your project and we hope to be of assistance again in the future! :)

Posted 1 month ago

“Good service, very fast delivery, I have tried other products, I have come to the conclusion that Promain are the best.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review Keith! Good luck with your project and please do not hesitate to contact us if we can be of any further assistance! :)

Posted 1 month ago

“The quality and range of products is always dependable. Good guidance and advice are also useful. Unfortunately, I was let down by the courier. The initial delivery schedule was not met and tracking information about a second attempt was not provided correctly. I was unavailable for signing at the final delivery time, but the parcel was ok when I found it at my back door.”

Helpful Report

Posted 1 month ago

Thank you for your detailed review, Goronwy! We're glad to hear that you've found our product quality and guidance dependable, but we sincerely apologise for the courier issues you experienced, and we appreciate your understanding. We do thank you bringing this to our attention, as this allows us to follow this up with the courier, to help ensure better communication going forward. Good luck with your project and we hope to be of assistance again in the future!

Posted 1 month ago

“I have been sent an email review before receiving my items.”

Helpful Report

Posted 1 month ago

Hi Zohaib, Thank you for taking the time to leave a review and to make us aware of this issue. You may be aware that we have recently changed ownership and are now a part of the Brewers family. Following this exciting move, we have been migrating over to a new system, and this has unfortunately caused a few unexpected delays whilst the systems were integrated. This delay meant that unfortunately, some review requests were generated early. We do apologise for this error and for any delay you may have experienced whilst our systems were integrated. However, we are now fully integrated with the Brewers system and believe that we are back to full strength! Once again, please accept our apologies for this error, we appreciate your understanding and hope that we will have the opportunity to assist you again in the future :)

Posted 1 month ago

“Late delivery to my billing address not delivery address”

Helpful Report

Posted 1 month ago

Hi Keith, Thank you for leaving a review. We are sorry to hear that your order was delivered to the invoice address rather than the delivery one. We do sincerely apologise for this error. You may be aware that we have recently changed ownership and are now a part of Brewers. Following this exciting move, we have been migrating over to a new system, and this has unfortunately caused a few unexpected delays and hiccups over the last 2 weeks whilst the systems were integrated. However, we are now fully integrated with the Brewers system and believe that we are now back to full strength! Once again, please accept our apologies for this error, we appreciate your understanding and hope that we will have the opportunity to assist you again in the future :)

Posted 1 month ago

“Was not informed at point of order that this was not a stock item but a special order. Delivery service from FedEx was very poor. It was not clear that a signature would be required and had conflicting information from two live chats. Eventually had items delivered to site address and when goods arrived the driver did not even request a signature. An all round frustrating experience.”

Helpful Report

Posted 1 month ago

Hi Stuart, Thank you for your review. We are sorry to hear that your recent experience with Promain was not up to our usual high standards. You may be aware that we have recently changed ownership and are now a part of the Brewers family. Following this move, we have been migrating over to a new system, and this has unfortunately caused a few unexpected delays and hiccups over the last 2 weeks whilst our systems were integrated. We do appreciate you letting us know about the issues with the courier and will raise these concerns with them, so that we can ensure better communication going forward. Once again, please accept our apologies for any inconvenience this may have caused you, and hope that we will have the opportunity to assist you again in the future.

Posted 1 month ago

“supplied good producy without fuss”

Helpful Report

Posted 1 month ago

Thank you for your 5 star rating Phil!

Posted 1 month ago

“Easy to order at a good price. Lee updated me directly on delivery by calling me. A revelation in this day and age. Excellent. Arrived well protected and when promised.”

Helpful Report

Posted 1 month ago

Thank you for your brilliant review and 5 star rating Rodney! It's always good to hear such positive feedback and we will certainly pass your comments on to Lee as well. If there is anything else we can help you with, please do not hesitate to get in touch!

Posted 1 month ago

“Excellent service. Delivery on time.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic 5 star rating!

Posted 1 month ago

“I regularly get my decking paint from Promain because it always has the best price and most efficient service.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review and 5 star rating Lenny! Please let us know if we can be of any further help in the future :)

Posted 1 month ago

“Great service, quick and efficient delivery at a competitive price.”

Helpful Report

Posted 1 month ago

Thank you for your 5 star rating and review!

Posted 1 month ago

“Promain supply all our needs for farm and general paints etc. Always prompt efficient service and telephone help.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic rating and review Robert, we always love to hear from our returning customers!

Posted 1 month ago

“Ordered. Came. Only problem is the containers seem to get heavier every year!”

Helpful Report

Posted 1 month ago

Hi Eric, Thank you for your review and 5 star rating :)

Posted 1 month ago

Promain UK is rated 4.8 based on 2,438 reviews