Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,495 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Specialist paints are quite expensive but save money in the long run. Promain have a huge range of specialist paints and their service is excellent. I have used them several times and my order has always arrived promptly and in good condition.”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5 star rating Jonathan! We really appreciate your kind words about our specialist paints and service. We couldn't agree more with your statement that specialist paints may seem expensive initially, but ultimately prove to be cost-effective in the long run. Our commitment to providing a wide range of high-quality specialist paints remains unwavering, and we are thrilled to hear that you have found them beneficial. Once again, thank you for your wonderful feedback and for choosing Promain UK Limited. We genuinely value your continued support and look forward to serving you again in the future!

Posted 2 years ago

“Fantastic company 👏 great comunication, fast delivery and polite x”

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Posted 9 hours ago

“Excellent service, kept me updated on stock and delivered on time. Staff very helpful”

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Posted 1 day ago

Thank you for your 5-star review! We’re delighted to hear you had an excellent experience with our service. Keeping our customers informed with up-to-date stock information and ensuring on-time delivery is something we take great pride in. It’s also fantastic to know our team was helpful throughout - we’ll be sure to pass on your feedback. Best regards, Promain

Posted 16 hours ago

“Good advice on phone enquiry Product seems ok but not finished project yet”

Helpful Report

Posted 4 days ago

Thank you for your review William! We’re really glad to hear you found our advice helpful during your phone enquiry. It’s also great to know the product is meeting your expectations so far. Best regards, Promain

Posted 4 days ago

“Prompt well informed delivery- yet to try the paint!”

Helpful Report

Posted 5 days ago

Thank you for the 5-star review, Liz! We’re so glad to hear your delivery was prompt and that you felt well informed throughout the process - that’s exactly the experience we aim to provide. We hope you love the paint when you get a chance to try it, and we’d be delighted to hear what you think! Best regards, Promain

Posted 5 days ago

“Supply and paint were great, order process was great. Delivery by APT not so great.”

Helpful Report

Posted 5 days ago

Thank you so much for your 5-star review, Malcolm! We’re really pleased to hear that you were happy with the supply, paint quality, and the ordering process - that means a lot to us. We’re sorry to hear that the delivery experience with APT didn’t quite meet the same standard, and we appreciate you bringing that to our attention. We’ll pass this feedback on as we’re always looking to improve every part of the service. Thanks again - we hope to serve you again soon! Kind regards, Promain

Posted 5 days ago

“Excelllent service. Thank you”

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Posted 1 week ago

Thank you for your review! We’re delighted to hear you were happy with the service. Kind regards, Promain

Posted 1 week ago

“Delivered on time and a good price”

Helpful Report

Posted 1 week ago

Thank you for your great feedback! We’re glad to hear everything arrived on time and that you were happy with the pricing. Kind regards, Promain

Posted 1 week ago

“Always good advice , great fast secure delivery”

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Posted 1 week ago

Thank you for your kind words Richard! We’re really pleased to hear that you value our advice as well as our fast and secure delivery. It means a lot to us that you’ve had a consistently positive experience. We look forward to helping you again soon. Kind regards, Promain

Posted 1 week ago

“Excellent easy to order and I ordered on Friday and delivered on Monday you can’t ask for better service”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic review John! We’re really pleased to hear that you found the ordering process easy and that your delivery arrived promptly. Providing a smooth and reliable service is something we take great pride in, so it’s great to know we met your expectations. Kind regards, Promain

Posted 1 week ago

“My wife ordered a 20 litre can of bedec barn paint from Promain. Whoever delivered the can simply dumped it on our doorstep and scarpered, we assume because the can is all bent out of shape and it’s obvious no customer in their right mind would accept it. We haven’t opened it as we’re sure we will not be able to get the lid back on. We’re expecting a replacement and the damaged can to be collected.”

Helpful Report

Posted 1 week ago

Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. Unfortunately, once an order leaves our premises, delivery is handled by third-party couriers, and we don’t have direct control over how parcels are handled in transit. That said, the condition your item arrived in is certainly not acceptable, and we completely understand your frustration. We have contacted you directly to arrange a prompt replacement, as well as to organise the collection of the damaged item. Please rest assured that we are also raising this issue with the courier to help prevent this from happening again in the future. We appreciate your patience and the opportunity to put this right. Kind regards, Promain

Posted 1 week ago

“Very efficient, great product !”

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Posted 1 week ago

Thank you for your 5-star review! We’re really pleased to hear you found our service efficient and that you’re happy with the Bedec Barn Paint - it’s a great choice and a favourite for many of our customers. We appreciate your custom and hope to be of help again on your next project!

Posted 1 week ago

“Efficient. However the delivery costs are very expensive.”

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Posted 2 weeks ago

Thank you for your feedback - we’re glad to hear you found our service efficient. We understand your concerns regarding delivery costs. Unfortunately, these charges are set by the manufacturers and couriers, and are outside of our control. That said, we always aim to be as transparent as possible and ensure there are no hidden fees. We really appreciate your comments and your custom, and we hope to have the opportunity to serve you again in the future.

Posted 1 week ago

“Great service, delivered with ease. Product brilliant.”

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Posted 2 weeks ago

Thank you for your fantastic 5-star review! We’re delighted to hear that you were happy with our service and that your delivery went smoothly. It’s even better to know that you’re pleased with the Centrecoat Aqua Anti-Bacterial Hygiene Paint - we think it’s a brilliant product too! We really appreciate your custom and look forward to helping you again in the future.

Posted 1 week ago

“Excellent service, paint delivered by FEDEX within two working days. Would highly recommend.”

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Posted 3 weeks ago

Thank you for the 5-star review and recommendation Sam! We’re delighted to hear that you were pleased with both our service and the speedy delivery.

Posted 3 weeks ago

“Good product and quick delivery.”

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Posted 1 month ago

Thanks for the 5* review Alex, we really appreciate your custom.

Posted 1 month ago

“I did send an email (using the contact form on Promain's website), but no response. This message was to detail both the poor delivery service Promain employed - no effort made to alert us to the delivery - I'd left a clear note on the door to say "Delivery for Simon Moffitt please ring Flat 3 bell and we'll come down immediately" and the bell wasn't rung, the paint was just left on the doorstep. This was over £300 of paint just left on the doorstep of a busy thoroughfare! Luckily my work colleague went out later in the day to fetch some coffee, and came across it. Not only that, but one of the tins was so badly dented, I was surprised the tin held and the paint didn't leak out. All of my other experiences with Promain have been positive ones, especially their technical help people, who go out of their way to offer sound advice. So, this came as a surprise, particularly the lack of response to my original email, detailing the issues.”

Helpful Report

Posted 1 month ago

Dear Simon, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you’ve described. We’re very sorry to hear about the issues with your recent delivery and the damage to one of the tins of paint. While we do rely on third-party couriers to deliver orders, we fully understand how frustrating it is when they do not follow delivery instructions properly. Although this aspect is unfortunately beyond our direct control, we will be following up with the courier service to ensure your comments are taken seriously. As a gesture of goodwill, we’ll arrange a refund of your delivery charge. If you would like us to replace the dented tin of paint, please contact our team on 01462 421 333 or email info@promain.co.uk, and we’ll be happy to organise that for you promptly. We’re also very sorry that your original message didn’t receive a response - that’s not the level of service we aim to provide. We value your loyalty and the kind words about our technical team, and we appreciate your understanding as we put this right. Kind regards, Customer Service - Promain

Posted 1 month ago

“Excellent service from office and delivered on time,no hassle.”

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Posted 2 months ago

Thank you for your 5-star review, we really appreciate your business!

Posted 2 months ago

“Wonderful chalk paint. No smell, great coverage, beautiful finish. Staff helpful and prompt service. My favourite paint!”

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Posted 2 months ago

Thank you for your feedback on the chalk paint and the 5-star review!

Posted 2 months ago

“Great service.”

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Posted 3 months ago

Thank you for your feedback and 5 star rating!

Posted 3 months ago

“delivery when expected”

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Posted 4 months ago

Thank you for your 5 star rating Andrew!

Posted 4 months ago

Promain is rated 4.8 based on 2,495 reviews