Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,544 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,544 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Specialist paints are quite expensive but save money in the long run. Promain have a huge range of specialist paints and their service is excellent. I have used them several times and my order has always arrived promptly and in good condition.”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5 star rating Jonathan! We really appreciate your kind words about our specialist paints and service. We couldn't agree more with your statement that specialist paints may seem expensive initially, but ultimately prove to be cost-effective in the long run. Our commitment to providing a wide range of high-quality specialist paints remains unwavering, and we are thrilled to hear that you have found them beneficial. Once again, thank you for your wonderful feedback and for choosing Promain UK Limited. We genuinely value your continued support and look forward to serving you again in the future!

Posted 2 years ago

“Need some guidance in what to exactly order to prep and repaint pool. Spoke to Tony in Technical dept and he not only gave very helpful advice but also guided me through what products and quaitities needed.”

Helpful Report

Posted 2 days ago

Thank you for your 5-star review, Mike! We're delighted to hear that Tony was able to provide the advice and guidance you needed to prepare and repaint your swimming pool. Choosing the right pool paint system and ensuring you have the correct products and quantities is essential for achieving a long-lasting finish, so we're pleased our technical team could help. We hope your pool looks great once the job is complete!

Posted 13 hours ago

“Very easy to deal with and the best price I could find online, fast delivery service, what more can you ask for 👍👍👍”

Helpful Report

Posted 3 days ago

Thank you for your 5-star review! We're delighted to hear you found us easy to deal with, enjoyed competitive pricing, and received your order quickly. We work hard to offer great value, fast delivery, and expert service on our range of industrial paints and protective coatings, so it's great to know we met your expectations.

Posted 13 hours ago

“Great company to deal with and always been reliable plus effecient.”

Helpful Report

Posted 3 days ago

Thank you for your 5-star review, Julian! We're delighted to hear you've consistently found Promain to be reliable, efficient and a great company to deal with. Providing excellent customer service, fast delivery and expert advice on industrial paints, protective coatings and specialist paint systems is always our priority.

Posted 3 days ago

“This was such an easy site to use and I have no complaints with their service”

Helpful Report

Posted 3 days ago

Thank you for your 5-star review, Christine! We're delighted to hear that you found our website easy to use and that you were pleased with the service you received. We work hard to make ordering industrial paints and specialist coatings as straightforward as possible, all backed by excellent customer support.

Posted 3 days ago

“Efficient. Prompt delivery. Can't comment on the actual product I bought since we haven't had a chance to use it yet! I'm sure it'll do the job though.”

Helpful Report

Posted 3 days ago

Thank you for your 5-star review, Wendy! We're delighted to hear that you found our ordering process efficient and that your paint and coatings order arrived promptly. Providing fast delivery and reliable service is something we pride ourselves on. If you have any questions about product application, preparation or getting the best results, our technical team is always happy to help.

Posted 3 days ago

“Easy to order, really fast delivery, great product.”

Helpful Report

Posted 1 week ago

Thanks for your 5-star review. We're delighted to hear that you found our website easy to use, your order arrived quickly, and that you're pleased with the product.

Posted 1 week ago

“Very happy with my purchase from Promain. I found a better price compared with Owatrol and the ordering process was straightforward. The product arrived as expected and I’ve now finished painting the deck, which looks great. Good value and a positive overall experience. I’d be happy to use Promain again.”

Helpful Report

Posted 1 week ago

Thank you, Claudiu, for your 5-star review. We're delighted to hear you were happy with both your purchase and the service you received from us. It's great to know you found a competitive price, the ordering process was straightforward, and your decking paint arrived on time. Thanks for taking the time to share your experience and for your kind words. We really appreciate your recommendation and look forward to helping you with your next project.

Posted 1 week ago

“We have bought Bedec Barn paint for the second year running because it is ideal to use on our old barn rooves. They have corrugated iron sheets on them, and using 2 Coates of bedec has given them a new lease of life.”

Helpful Report

Posted 1 week ago

Thank you for your 5-star review, Ann. We're delighted to hear that you've chosen Bedec Barn Paint for a second year. The right metal roof paint can transform and protect older agricultural buildings while providing a durable, long-lasting finish. Applying two coats is a great way to achieve the best coverage and protection, and we're pleased the results have met your expectations. Bedec Barn Paint is a popular choice for renovating barns, agricultural buildings, and corrugated metal roofs thanks to its excellent adhesion and weather-resistant performance. We hope your newly refreshed barn roofs continue to look great for many years to come.

Posted 1 week ago

“I had a specific problem which conventional products had not resolved, after a few questions their technical department recommended a system of two paints, they have been excellent and done the job brilliantly. These are industrial products in a completely different league to conventional paints, and having genuinely knowledgeable advice is worth its weight in gold. Highly recommend”

Helpful Report

Posted 1 week ago

Thank you, Gillan, for your 5-star review. We're delighted to hear that our technical team was able to recommend a two-paint system that delivered the results you were looking for. Whether it's industrial paints, protective coatings, or specialist paint systems for challenging applications, we're always happy to help customers find the most effective solution. Thank you again for your recommendation and for choosing Promain.

Posted 1 week ago

“Cannot praise Promain enough. When I thought my parcel had been lost they couldn't do enough to help. Their customer service is second to none. Would highly recommend.”

Helpful Report

Posted 2 weeks ago

Thank you for your 5-star review, Chantelle! We're delighted to hear that our customer service team was able to assist when you thought your parcel had gone missing. We understand how worrying that can be, so we're pleased we could help you. Thanks also for your recommendation and for taking the time to share your experience.

Posted 1 week ago

“After stripping back I decided to use oil instead of varnishing. I had used this before for internal projects but after research decided it would be ok externally. It's a dream to use, so fine, it soaked up about 250ml, based on this I will never use varnish again. I have used ProMain a few times over the years, always competitive price wise, with all manner of products for all manner situations.”

Helpful Report

Posted 2 weeks ago

Thank you for your 5-star review, Ian! We're delighted to hear that the wood oil performed so well on your boat and that you found it easy to apply. We're also grateful for your kind comments about Promain. Knowing that you've chosen us several times over the years for a wide range of projects means a great deal. We work hard to offer competitive prices, quality products, and expert advice, so it's great to know that this has kept you coming back.

Posted 1 week ago

“I called Promain and spoke to a really helpful expert who was very knowledgeable and gave great advice. Subsequently made a purchase of some paint which arrived promptly. Refreshing to deal with a company that answers the phone and helps you. I would thoroughly recommend Promain.”

Helpful Report

Posted 2 weeks ago

Thanks for your fantastic 5-star review, Martin! We're delighted to hear that you had such a positive experience with our team. Providing expert advice you can trust is something we pride ourselves on, so it's great to know that the guidance you received helped you choose the right product for your project. We're pleased that your order arrived promptly and that you found the whole process straightforward. We believe that great customer service starts with being available when our customers need us, so it's especially rewarding to hear your comments about being able to speak to someone who could genuinely help. Thank you for your recommendation and for taking the time to share your experience. We really appreciate it and look forward to helping you with your next project.

Posted 1 week ago

“Excellent service”

Helpful Report

Posted 2 weeks ago

Thanks so much for your excellent feedback Debbie - we really appreciate your 5-star review!

Posted 1 week ago

“Product failed, I have contacted customer services for a solution/help, it’s been almost a week and no reply. I used: Protectakote UVR white paint and clear primer. I wouldn’t recommend as the product didn’t work and there seems to be no after service or help. This product was used to repair caravan shower tray without success.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disappointing it must be when a project doesn't go as planned. We'd like to reassure you that our technical team is now in touch and is actively investigating the issue so they can determine what may have caused the problem and will work with you to find the best possible solution. We also apologise if you felt there had been a delay in our response. Providing knowledgeable after-sales support is something we take seriously, and it's certainly not the level of service we strive to deliver. Our aim is to resolve this matter to your satisfaction, and we appreciate your patience while our technical team completes their investigation. We hope we'll have the opportunity to restore your confidence in both the products and our customer service.

Posted 1 week ago

“Great. Very professional in person and on line.”

Helpful Report

Posted 2 weeks ago

Thanks for the 5-star review, David! We're delighted to hear that you found our service professional both online and in person. Providing knowledgeable advice, great customer service, and a seamless experience from start to finish is something we strive to do, so it's fantastic to know we met your expectations.

Posted 1 week ago

“Customer service was great and i received my order quick and no headache”

Helpful Report

Posted 2 weeks ago

Thank you for your 5-star review, Yarkin! We're delighted to hear that you had a great experience with our customer service team and that your order arrived quickly without any hassle. We work hard to make the ordering process as smooth and efficient as possible, so it's wonderful to know we've delivered on that for you.

Posted 1 week ago

“Easy to order and fast delivery.”

Helpful Report

Posted 3 weeks ago

Thank you for your 5-star review, Antony! We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. We appreciate your feedback and look forward to serving you again in the future.

Posted 3 weeks ago

“Fantastic experience. The customer service was especially good.”

Helpful Report

Posted 1 month ago

Thank you, Chris! Really pleased to hear you had a fantastic experience, and we'll be sure to pass your kind words on to the customer service team. Hope to see you again soon! Regards, Promain

Posted 1 month ago

“Excellent good product, delivery okay”

Helpful Report

Posted 1 month ago

Thanks for the review, Graham! Pleased to hear you're happy with the product. We're always working to make every part of the experience excellent - hope to serve you again soon!

Posted 1 month ago

“Helpful on the phone. Smooth ordering. Prompt delivery. What more can one ask. Not opened the paint yet but I'm sure it will be the right colour!”

Helpful Report

Posted 1 month ago

Thank you so much for the 5-star review! We're really pleased the whole experience felt smooth from start to finish - that's exactly what we aim for. We hope the paint lives up to expectations once you crack it open, and we'd love to hear how the project turns out. Don't hesitate to get in touch if you need anything at all!

Posted 1 month ago

Promain is rated 4.8 based on 2,544 reviews