Promain UK Reviews

Name: Promain UK
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,431 Reviews

96 %

of reviewers recommend Promain UK

4.8

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

Write Your review

Tell us how Promain UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Promain UK 5 star review on 1st July 2024

Tigrans A

Promain UK 5 star review on 5th May 2023

Simon

Promain UK 5 star review on 20th March 2023

David M

Promain UK 5 star review on 9th September 2022

Glyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, just the job.”

Helpful Report

Posted 2 months ago

Thank you for your 5 star rating Matthew!

Posted 1 month ago

“Service was as one should expect but sadly the product I bought didn't clear the oil stains from tarmac as promoted. Not the shops fault, just a bum product.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. We're sorry to hear that the product you purchased did not clear all of the oil stains. We would be happy to put you in touch with our Technical Team to see if they can assist you further? Please let us know if you would be happy for us to do that and we can then issue them with your contact details.

Posted 1 month ago

“I have placed several orders with Promain for my company and will continue to do so. I ordered the Thermoplastic line painting material. Excellent product, fast delivery and good comunication from the company.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review, Jean! We're thrilled to hear that you've had a positive experience with us, and we always appreciate hearing from our returning customers :) If there's anything more we can assist you with in the future, please don't hesitate to reach out!

Posted 1 month ago

“Great product job went through my machine with no issues”

Helpful Report

Posted 2 months ago

Thank you for your review Larry!

Posted 1 month ago

“Good company, helpful and fast delivery”

Helpful Report

Posted 2 months ago

Thank you for your 5 star rating and review Stephen! If we can be of any further assistance in the future please do not hesitate to contact us!

Posted 1 month ago

“Thermoplastic line marking tape great stuff easy application looks professional on finish but can’t comment on how long it will last yet but will definitely make another comment in future”

Helpful Report

Posted 2 months ago

Hi Kevin, Thank you for leaving us a great review on the Thermoplastic Line Marking Tape!

Posted 1 month ago

“On March 4th, I placed an order for Skyscraper replacement blades, which were advertised as in stock on your website. The following day, I was contacted and told the item was unavailable! I requested a refund on March 5th, but as of today, March 16th, I have not received it. 😡”

Helpful Report

Posted 2 months ago

“Excellent service”

Helpful Report

Posted 3 months ago

Thank you Sean!

Posted 3 months ago

“Pruduct arrived on time, packed well and as described. Vrey satisfied with price, product and service”

Helpful Report

Posted 4 months ago

Thank you for your great review and 5 star rating Peter!

Posted 4 months ago

“Great service, very prompt and efficient.”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review, and 5 star rating Robert! We always appreciate hearing such positive feedback!

Posted 4 months ago

“fast despatch”

Helpful Report

Posted 4 months ago

Thank you for leaving a review Duncan and good luck with your project! :)

Posted 4 months ago

“Got some Tavec 201, why have you started putting bags inside the tub, I lose about a quarter of the material with this new method, last time I bought Tavec it was in a plastic tub with no internal bag and I got 100% of the product.”

Helpful Report

Posted 4 months ago

Hi Stevie, Thanks you for your comments. We have passed these on to the manufacturer and they have advised that the inner bag is a new design which was created to help tackle the issue of leaking and damaged tubs upon transit. Whereas before if the plastic tub took a knock the contents could spill out causing the transit of the item to cease. Now if the tub gets damaged, the contents inside will not leak out and can be delivered intact. They have also made the following suggestion with regards to removing the Tavec 201 from the bag: Lift the entire bag up, carefully slice the bottom with a sharp knife over the original tub, a small slice will suffice. Wait for the majority of contents to pour into the tub, then from the top, tightly squeeze the bag downwards. The bags are thin and will express the vast majority of the remaining contents. We hope this helps, however, if you do have any further questions please do not hesitate to contact us.

Posted 4 months ago

“I still don’t have the product I ordered.”

Helpful Report

Posted 4 months ago

Hi Stevie, Thank you for your comments. We have looked into this for you and can see that your order was placed on 18th December, and according to the courier, delivery was made on 20th December 2024. As it appears that your order was delivered within 2 days, could you please provide us with further information as to what items you have not received, and we will be happy to investigate this further for you. Many Thanks.

Posted 4 months ago

“Superb company to trade with. Professional paint at affordable prices. I used Teknos paint on furniture I make. Teknos paint is the best furniture paint I have found in 30 years. It may not be the cheapest but it's usability and durability is fantastic. Thankyou Promain for supplying such a high quality product.”

Helpful Report

Posted 5 months ago

Thank you for your amazing review! We're thrilled to hear that you found Teknos paint to be the best for your furniture projects. Your kind words about our affordability and quality mean a lot to us. If you need anything else in the future, please don’t hesitate to get in touch!

Posted 5 months ago

“Great service and good comms A+”

Helpful Report

Posted 5 months ago

Thank you for your review and 5 star rating Richard!

Posted 5 months ago

“Easy to deal with & fast shipping”

Helpful Report

Posted 5 months ago

Thank you for your 5 star rating George! :)

Posted 5 months ago

“Paint was great . Reasonable price . But delivery price was terribly expensive, To my post code although I am in the Scottish highlands . But still on the British mainland . Hence only the 3 stars”

Helpful Report

Posted 6 months ago

Hi John, thank you for your feedback. We're delighted to hear you were pleased with the paint and we completely understand your concerns about delivery costs, especially for those in the Scottish Highlands. Unfortunately as the product you purchased is classed as a hazardous substance, this affects how it is despatched, as it needs to go via a courier with approvals to carry that particular hazardous code. This can sometimes affect the overall delivery costs, however, you will be notified of the delivery charge before completing your order. We continuously explore ways to improve our delivery options and keep prices as fair and as low as possible. If you have any other questions or need assistance, please feel free to reach out anytime!

Posted 6 months ago

“Swift ordering process, good comms, quickly delivery 5*****”

Helpful Report

Posted 6 months ago

Thank you for your great review, Daniel! We always appreciate hearing such positive feedback! Good luck with your project and please let us know if there is anything else we can help you with.

Posted 6 months ago

“Product is great and does everything that we need, delivery was within 36 hours and communication good. Would recommend all the time.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review, David! We’re thrilled to hear the product meets your needs and that you had a positive experience with our delivery and communication. Your recommendation means a lot to us! If you ever need assistance in the future don’t hesitate to get in touch :)

Posted 6 months ago

“Great product selection and easy to find and order online. Reasonably priced and delivered qyuickly. Be aware of the postage costs when ordering!”

Helpful Report

Posted 6 months ago

Thank you for your review Andrew! We're glad to hear you found our product selection easy to navigate and that your order arrived promptly. We appreciate your note on postage costs, and whilst we do always always strive to keep our prices as reasonable as possible, we do understand that postage costs are an important factor and we will continue to review these wherever possible. If you need anything else in the future, please feel free to reach out!

Posted 6 months ago

Promain UK is rated 4.8 based on 2,431 reviews