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Promain UK Limited Reviews

4.8 Rating 2,327 Reviews
96 %
of reviewers recommend Promain UK Limited
Company Reviews Product Reviews
1,174
 Metrics Info
4.8
Based on 2,327 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Promain UK Limited Reviews

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Ian J
Verified Buyer
“Price was good and order handled efficiently, but the courier (APC) was told that had to get a signature on delivery. Since I live rurally that was a problem, and it wasn't until the third attempted delivery that I was able to be in when it arrived. At which point the order was handed over ... without a signature. I'd certainly order from Promain again if it wasn;t for the risk that I have to spend a full day or longer at home to receive the goods.”
Helpful Report
Posted 1 month ago
Thank you so much for taking the time to provide us with feedback about your experience with Promain Ian, we truly appreciate it! Customer feedback is invaluable and helps us to ensure that we are always providing the best service possible. I am pleased to hear that your experience with placing your order was a good one, but we do apologise that your delivery experience was not up to our usual standard. We will investigate this issue with the courier company to help us understand what happened, and to see what steps we can take to help ensure that this situation does not arise again. Once again, thank you for your feedback, and we hope to be able to assist you again in the future!
Posted 1 month ago
Nick
Verified Buyer
“2.5 litres Aluminium paint arrived expediently in good order It was pretty bloody expensive at around £120 I've painted my 36 aluminium gangway and iroko treads Looks good Time will tell re durability”
Helpful Report
Posted 7 months ago
Thank you for your feedback on the 2.5 liters of aluminum paint. We're pleased it arrived promptly and in good condition. We understand the cost was high at £120, but quality paint is an important investment for surfaces like your aluminum gangway and Iroko treads. We're glad to hear your project turned out well, but as you mentioned, only time will tell about durability. If you need assistance in the future, feel free to reach out. Thank you for choosing Promain Paints
Posted 7 months ago
George M
Verified Buyer
“I purchased yellow line mark paint and stencils to cover existing carpark lines for a client the paint would not mix or paint it was like treacle so I called technical department who then said it has had complaints about this before in colder regions , there was no mention of this when purchasing I was then told to put paint tin in bucket of hot water for about half an hour tried this and it was still like treacle so gave up and had to purchase other paint to complete task, the paint was expensive so thought it would be best option how wrong was I and because the tin was opened no return or refund was offered will not be using this company in future. The stencil I ordered was a LARGE wheelchair and come as a small stencil so again disappointed.”
Helpful Report
Posted 1 year ago
Dear Mr Morrison Thank you for your feedback. Unfortunately, yes, some paints especially ones formulated for outdoor use do increase viscosity when applied in cold temperatures and onto cold substrates. We will discuss with our Technical Team the best way in the future to warn customers of this in the future during the colder months. In regards to the large disabled wheelchair stencil ordered, it seems that the incorrect size was despatched to you. Our apologies. Our Sales Team will process the refund on this item to you, and the full delivery you have paid – expect the refund in your account within 3 working days. Thank once again for your order, review and feedback. The Promain Team
Posted 1 year ago
N
Verified Buyer
“Classidur Universal xtrem epoxy stain block. The service, as in answering phones, giving advice, and speed of delivery is excellent but the boxes used to deliver the paint need to be sturdier and perhaps tougher bubble wrap, although the box was intact one of the paint tins had a large split which was only discovered several days after receipt when I needed the second tin, paint EVERYWHERE! I live in a small flat and it was fortunate I retrieved the second tin in my kitchen where a massive clean-up took place. Unacceptable when this paint is so expensive.”
Helpful Report
Posted 1 year ago
Thank you for your feedback on our service and packaging. We apologise that one of your tins arrived damaged. It is understood that a member of our customer services team has been in touch to discuss this with you and has now resolved this issue. We look forward to hearing from you again in the future.
Posted 1 year ago
Philip M
Verified Buyer
“The web page said £7.75 for delivery excluding certain products. Mine was £13 inc. VAT. Otherwise an excellent service including quick delivery and dispatch. In this case I would have prefered slower service and lower delivery charges as the paint was for a local Church project.”
Helpful Report
Posted 1 year ago
Hi Philip, Thank you for your review. I have looked at your order and can see that the product you had ordered is, unfortunately, one of the excluded items. We do have a list of manufacturers that are excluded from the standard £7.75 delivery charge on our delivery information page, which you can find here: https://www.promain.co.uk/delivery-information/ We do hope that you are satisfied with the paint, and please do not hesitate to contact us if we can help you with anything else.
Posted 1 year ago
Anonymous
Verified Buyer
“Order of 5m of over bonding tape arrived on time measured it. it came in at 4m80 not a problem as i did need a lot more but product was good and worked well”
Helpful Report
Posted 1 year ago
Hi, Thank you for contacting us concerning this. We have checked several rolls that we have in stock here and all of them are just slightly over 5m. However, we have also contacted the manufacturer as we wanted to be sure that this could not happen again, and they have assured us that they use a high-tech cutting machine that will not allow cuts below 5m. It appears that you have somehow received a faulty roll, for which we do apologise, and as a gesture of goodwill we are happy to supply you with a new full roll free of charge by way of compensation. If you would like to take up this offer then do please contact us and we will be more than happy to arrange this for you.
Posted 1 year ago
Steve W
Verified Buyer
“Very unhappy after ordering having confirmation etc then 24 hours later being told sorry not in stock , now waiting for 6 weeks will review once recurved items”
Helpful Report
Posted 2 years ago
Carmella W
Verified Buyer
“Delivery fee is way over priced! I've now found a cheaper firm”
Helpful Report
Posted 2 years ago
Ian H
Verified Buyer
“The product is out of stock and I have to wait a minimum of 10 working days. No indication of time scale was on your web site”
Helpful Report
Posted 2 years ago
Robert H
Verified Buyer
“£130 For a tin of paint that was half full. Not impressed”
Helpful Report
Posted 3 years ago
Tim P
Verified Buyer
“Not used yet because of constant rainfall. Try me next year.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Goods were supplied quickly, but the product failed to bind the surface of the grouting for which it was bought.”
Helpful Report
Posted 3 years ago
Andrew M
Verified Buyer
“Promain were good and dispatched items quickly. The product itself was a little disappointing for the price, but perhaps I was expecting too much”
Helpful Report
Posted 3 years ago
Mervyn C
Verified Buyer
“Still no paint”
Helpful Report
Posted 3 years ago
Lance B
Verified Buyer
“The ordering process was fine and I got a quick response to my question about which paint to use for the job I had. I can’t comment on the paint because it is yet to arrive,”
Helpful Report
Posted 3 years ago
Sue H
Verified Buyer
“Still waiting to receive my order!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Delivery was late and not delivered due to damaged from supply. Had to contact firm to re send original order.”
Helpful Report
Posted 4 years ago
Jeremy D
Verified Buyer
“Good response and price but delivery was a day later than promised and the products were quite damaged (Paint, tins heavily dented).”
Helpful Report
Posted 5 years ago
Steve A
Verified Buyer
“The tins arrived damaged. They were boxed and partially bubble wrapped. Despite the tins themselves being a poor design they didn’t leak which amazed me. The charge for delivery is high. I would expect the protective packaging to be much better. Otherwise service itself was good.”
Helpful Report
Posted 5 years ago
Jeremy H
Verified Buyer
“The products were correct and beautifully packaged /boxed for safe transport. However, the order was split by the supplier and the second half only materialized after a follow-up.....Promain redeemed themselves by sending the second half by next-day delivery. The products are good.”
Helpful Report
Posted 5 years ago
Promain UK Limited is rated 4.8 based on 2,327 reviews
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