Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,569 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Road paint not advertised as going off after just 10 mins, tried to return paint having read the leaflet with it, they were not iterested, stating it's your responsibility to ring them for technical information !”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. As we sell specialist, technical products such as road and line marking paints, we provide free technical advice both before and after purchase to help customers select and use the most suitable product for their application. We’re always happy to answer questions about application, drying and curing times, coverage and suitability. The curing/drying information for this product is also included within the technical product information and manufacturer’s product data sheet, which are available to customers before purchase. We appreciate that these details can be easy to overlook, but we do encourage customers to review the technical information or contact our technical team if they are unsure about any aspect of the product. We’re sorry that on this occasion the product wasn’t suitable for your requirements and would be happy to discuss the application with you further if you would like our technical team to assist.

Posted 1 week ago

“Still not received item.”

Helpful Report

Posted 1 month ago

We’re sorry to hear that your order did not arrive as expected. Unfortunately, the original delivery went astray while in the courier’s network. As soon as we became aware of the issue, we arranged for a replacement product to be sent and also refunded the delivery charge as a gesture of goodwill. We appreciate how frustrating it is to be waiting for an order, and we’re sorry that this courier issue affected your experience with us. We hope the replacement reached you safely and apologise for the inconvenience caused.

Posted 1 week ago

“Product failed, I have contacted customer services for a solution/help, it’s been almost a week and no reply. I used: Protectakote UVR white paint and clear primer. I wouldn’t recommend as the product didn’t work and there seems to be no after service or help. This product was used to repair caravan shower tray without success.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disappointing it must be when a project doesn't go as planned. We'd like to reassure you that our technical team is now in touch and is actively investigating the issue so they can determine what may have caused the problem and will work with you to find the best possible solution. We also apologise if you felt there had been a delay in our response. Providing knowledgeable after-sales support is something we take seriously, and it's certainly not the level of service we strive to deliver. Our aim is to resolve this matter to your satisfaction, and we appreciate your patience while our technical team completes their investigation. We hope we'll have the opportunity to restore your confidence in both the products and our customer service.

Posted 1 month ago

“Wrong colour paint delivered. One and a half days wages lost while I waited for the correct paint to be sent out. Had to extend tower hire. Just under £400 out of pocket because nobody thought to check the correct colour had been mixed. No apology and only offered refund of delivery (£15) which is insulting. If I could get this paint anywhere else then I would.”

Helpful Report

Posted 3 months ago

Hi John, We’re very sorry to read your review and for the disruption this caused to your project. As soon as the issue was raised, we arranged for a replacement to be mixed and dispatched the same day to minimise any delay. We also issued an apology at the time, although we’re sorry if this did not come across as clearly as it should have. We completely understand how frustrating and costly this situation has been, especially with the impact on your time and equipment hire. While we did offer a refund of the delivery charge immediately, we appreciate that this did not fully reflect the inconvenience caused. We are reviewing our internal processes regarding paint tinting to help prevent this happening again. Kind regards, Promain

Posted 3 months ago

“My wife ordered a 20 litre can of bedec barn paint from Promain. Whoever delivered the can simply dumped it on our doorstep and scarpered, we assume because the can is all bent out of shape and it’s obvious no customer in their right mind would accept it. We haven’t opened it as we’re sure we will not be able to get the lid back on. We’re expecting a replacement and the damaged can to be collected.”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. Unfortunately, once an order leaves our premises, delivery is handled by third-party couriers, and we don’t have direct control over how parcels are handled in transit. That said, the condition your item arrived in is certainly not acceptable, and we completely understand your frustration. We have contacted you directly to arrange a prompt replacement, as well as to organise the collection of the damaged item. Please rest assured that we are also raising this issue with the courier to help prevent this from happening again in the future. We appreciate your patience and the opportunity to put this right. Kind regards, Promain

Posted 4 months ago

“I’m still waiting for it. Wherever it was delivered it wasn’t my house.”

Helpful Report

Posted 1 year ago

Hi Andrew, thank you for leaving us a review. I have looked into this for you and have been advised that your order was left with your neighbour on 18th July. I understand that one of our sales team has tried to contact you and left you a voicemail to confirm this. If you would like a copy of the proof of delivery, please contact us, and a member of the sales team will be happy to provide this for you. If there is anything else we can help you with, please do not hesitate to contact us.

Posted 11 months ago

“I’m still waiting for my paint… it has been weeks”

Helpful Report

Posted 1 year ago

Hi David, Thank you for getting in touch. I have asked our Sales team to have a look into this for you to find out what happened. I understand that you were expecting delivery of 2 boxes but only received one of those. We are investigating this with the courier, as they had collected both boxes for despatch. However, in order to prevent any further delays to yourself, a replacement was issued for you, and this is showing as having been delivered on 17th June. We will continue our investigations with the courier and apologise for any inconvenience this may have caused you. We hope that you are able to complete your project now that both items have been received. If you requite any further assistance please do not hesitate to contact us, and a member of our team will be happy to help. Once again thank you for notifying us.

Posted 1 year ago

“I have been sent an email review before receiving my items.”

Helpful Report

Posted 1 year ago

Hi Zohaib, Thank you for taking the time to leave a review and to make us aware of this issue. You may be aware that we have recently changed ownership and are now a part of the Brewers family. Following this exciting move, we have been migrating over to a new system, and this has unfortunately caused a few unexpected delays whilst the systems were integrated. This delay meant that unfortunately, some review requests were generated early. We do apologise for this error and for any delay you may have experienced whilst our systems were integrated. However, we are now fully integrated with the Brewers system and believe that we are back to full strength! Once again, please accept our apologies for this error, we appreciate your understanding and hope that we will have the opportunity to assist you again in the future :)

Posted 1 year ago

“I still don’t have the product I ordered.”

Helpful Report

Posted 1 year ago

Hi Stevie, Thank you for your comments. We have looked into this for you and can see that your order was placed on 18th December, and according to the courier, delivery was made on 20th December 2024. As it appears that your order was delivered within 2 days, could you please provide us with further information as to what items you have not received, and we will be happy to investigate this further for you. Many Thanks.

Posted 1 year ago

“Don’t bother”

Helpful Report

Posted 1 year ago

“Order took more than a week to arrive after giving the impression it was next day When it did arrive both tins were badly damaged”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Promain UK Limited. We were concerned to hear that your order took over a week for delivery and have therefore looked into this for you and have found that your order was placed on the afternoon of 27th August and was delivered and signed for on 30th August. Whilst we agree this was slightly delayed (standard delivery time on our web site for this manufacturer indicates 1-2 working days), it appears that this order took 3 days to be delivered, rather than over a week as you have stated. If you disagree with our findings, please contact us and we will be more than happy to take this investigation further with the courier company. We were also disappointed to hear that the tins arrived damaged. Unfortunately we have no record of being notified of this, and regret that we were therefore not given the opportunity to resolve this for you. We do hope that you have been able to complete your project and that we have also been able to reassure you that we take customer service very seriously. As mentioned earlier, should you still have any concerns, please do not hesitate to contact us and we will be more than happy to assist you further.

Posted 1 year ago

“I orderded 6 x 20l Blue and 1 x 20l Gren paint, I have only recieved 3 Blue and 1 green, not recieved another date for the 3 20l, I have paid in full, wish I had not do so, very poor service”

Helpful Report

Posted 2 years ago

Hi Mark, thanks you for your feedback. I have looked in to this for you and can see that we did call and had advised that unfortunately, not all items were in stock at that time. We therefore offered the options to either wait and send the whole order complete, or that we could split the delivery so that the stocked items were despatched in advance, with the balance due to arrive the following week. According to our records, this order was split in to the two deliveries as you had requested. Whilst the vast majority of our orders are despatched immediately, there are unfortunately occasions when stock can be delayed, and in those cases we would try to offer solutions such as split deliveries or alternative products, however, we do understand that this can be frustrating. We can see that your order has been completed and hope that you have now been able to complete your project. Once again we would like to thank you for your feedback.

Posted 2 years ago

“Very disappointed. Was not informed the material was out of stock when ordering. Then we were promised delivery on several different accounts. One member of Promain gave us a guarantee, whereas another member noted that Promain do not offer any guarantee on delivery. Our site project was delayed and as such, costs incurred to try and rectify, as well as damage to reputation on delay of the works. We will be proposing alternative products going forward or advising Clients that they need to order material direct if possible.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback regarding your recent experience with Promain UK Limited. We truly appreciate your valuable input, as it helps us identify areas where we can improve our services. We sincerely apologise for the issues you encountered with the out of stock material and the conflicting information about delivery guarantees. Whilst the majority of orders despatched from our warehouse are despatched the same day and delivered the following working day, there are occasions when a product may be temporarily out of stock due to an increase in demand. Should this happen, we do have a highly trained Technical Team who are able to discuss possible alternatives to help minimise any delays to your project. We are sorry if this was not your experience, and we will take the necessary steps to address this within the company. Whilst we also take every possible action to ensure the majority of orders are delivered the next working day, we do rely on the courier, and on occasion there may be a delay due to unforeseen circumstances, however, we understand that communication is key in such instances. It is always our goal to ensure clear and consistent communication with our clients, and we do apologise if we fell short of our usual high standards on this occasion. Once again, we would like to thank you for your feedback, and we hope to have the opportunity to rectify the situation and provide you with a better experience in the future.

Posted 2 years ago

“It would be helpful if my order arrived and I was kept informed —poor communication. I am very disappointed and will not use it again.”

Helpful Report

Posted 2 years ago

Hi Gareth, Thank you for taking the time to provide us with your feedback regarding your experience with Promain. We really appreciate all feedback, as it helps us to continually improve our services. I have investigated this for you and have been informed that unfortunately there was an issue with the courier, for which we sincerely apologise. As soon as we were made aware of the issue, a replacement was immediately despatched, however, we do understand how important it is to receive updates and timely delivery information, and we apologise for any inconvenience this delay may have caused. Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“orders delivered damaged - still awaiting replacement even after several reminder and email exchanges”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear that your experience was not up to our usual high standards. I have investigated this for you and can see that there was an issue with part of the order being damaged in transit. We do apologise for this and will ensure that this information is also fed back to the courier. We have ordered replacements for you, and these will be with you this week. Please accept our apologies for any delay, we do appreciate how frustrating it can be to receive a damaged item. Should you have any further queries please do not hesitate to contact us.

Posted 2 years ago

“Delivery time terrible”

Helpful Report

Posted 3 years ago

Thank you so much Richard for taking the time to let us know about your experience with Promain UK Limited. We deeply appreciate your honest feedback and apologise for the problems you have experienced with the delivery time. We will always do our best to make sure all our customers are happy with the service and products they receive. Unfortunately, there are rare occasions where deliveries can be delayed by circumstances that are beyond our control. On such occasions, we always aim to keep our customers notified of any issues as soon as possible, however, we do understand that delays can be incredibly inconvenient, and sincerely apologise for this. We hope that you were pleased with the product itself and that you were able to complete your project without any further delays.

Posted 3 years ago

“Box delivered with spilt paint when carton opened”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. We do apologise that your order was received damaged. I have looked into this further for you and can see that our customer services team have raised this with the manufacturer who originally despatched your order on our behalf, and a replacement has been issued. We do appreciate your feedback, as customer satisfaction is extremely important to us, and this was clearly not up to our usual high standards on this occasion. Once again please accept our apologies for any inconvenience this may have caused.

Posted 3 years ago

“Never got it ?????????”

Helpful Report

Posted 3 years ago

Hi Stephen, thank you for leaving a review. I am sorry to hear that your parcel has not arrived. We have investigated this with FedEx for you, and have been advised that delivery attempts had been made but unfortunately no-one was available to take the delivery. This has therefore been returned to the local FedEx depot. I understand that a member of our sales team has tried to contact you today and has also emailed you to apologise for the delay and to re-arrange the delivery with you. We have also refunded your delivery charge and raised an official complaint with FedEx on your behalf. Once again we do apologise for this delay and any inconvenience this may have caused. If you require any further assistance please do not hesitate to contact us.

Posted 3 years ago

“Ordered something and paid for then turned out not to even be Instock shocking service”

Helpful Report

Posted 3 years ago

Hi Lee, thank you for your review. I have looked into this for you, and unfortunately it appears that the manufacturer themselves were actually out of stock of this item, and we were therefore regrettably, unable to supply the specified colour. I understand from our Sales Team that we were able to contact you to advise you of this and have provided a full refund, however, we do understand the frustration and impact that delays can have, and we do apologise for any inconvenience that this may have caused.

Posted 3 years ago

“Ordered 13th Sep Arrived 22nd Sept Slow delivery, had a job booked so I had to buy the product from a different supplier.”

Helpful Report

Posted 3 years ago

Hi Kev, Thank you for your review. We take all reviews seriously, good or bad, and so I have looked into this for you as that delivery time does not seem to meet our usual standards. I can see that unfortunately part of your order was damaged in transit and a member of the Sales Team contacted you to inform you of this, and did offer to send the undamaged tin straight away with the replacement tins to follow asap however, I understand that you wanted to wait and receive all 3 tins together, which we do understand. I am sorry that your order was damaged during transit and that this caused a delay to your schedule. We will of course take this up with the courier as well as we do understand that delays can have a knock on effect. We hope that we will be able to assist you again in the future.

Posted 3 years ago

Promain is rated 4.8 based on 2,569 reviews