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Promain UK Limited Reviews

4.8 Rating 2,321 Reviews
96 %
of reviewers recommend Promain UK Limited
Company Reviews Product Reviews
1,174
 Metrics Info
4.8
Based on 2,321 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Promain UK Limited Reviews

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Anonymous
Verified Buyer
“Very disappointed. Was not informed the material was out of stock when ordering. Then we were promised delivery on several different accounts. One member of Promain gave us a guarantee, whereas another member noted that Promain do not offer any guarantee on delivery. Our site project was delayed and as such, costs incurred to try and rectify, as well as damage to reputation on delay of the works. We will be proposing alternative products going forward or advising Clients that they need to order material direct if possible.”
Helpful Report
Posted 1 week ago
Thank you for taking the time to share your feedback regarding your recent experience with Promain UK Limited. We truly appreciate your valuable input, as it helps us identify areas where we can improve our services. We sincerely apologise for the issues you encountered with the out of stock material and the conflicting information about delivery guarantees. Whilst the majority of orders despatched from our warehouse are despatched the same day and delivered the following working day, there are occasions when a product may be temporarily out of stock due to an increase in demand. Should this happen, we do have a highly trained Technical Team who are able to discuss possible alternatives to help minimise any delays to your project. We are sorry if this was not your experience, and we will take the necessary steps to address this within the company. Whilst we also take every possible action to ensure the majority of orders are delivered the next working day, we do rely on the courier, and on occasion there may be a delay due to unforeseen circumstances, however, we understand that communication is key in such instances. It is always our goal to ensure clear and consistent communication with our clients, and we do apologise if we fell short of our usual high standards on this occasion. Once again, we would like to thank you for your feedback, and we hope to have the opportunity to rectify the situation and provide you with a better experience in the future.
Posted 3 days ago
Gareth L
Verified Buyer
“It would be helpful if my order arrived and I was kept informed —poor communication. I am very disappointed and will not use it again.”
Helpful Report
Posted 3 weeks ago
Hi Gareth, Thank you for taking the time to provide us with your feedback regarding your experience with Promain. We really appreciate all feedback, as it helps us to continually improve our services. I have investigated this for you and have been informed that unfortunately there was an issue with the courier, for which we sincerely apologise. As soon as we were made aware of the issue, a replacement was immediately despatched, however, we do understand how important it is to receive updates and timely delivery information, and we apologise for any inconvenience this delay may have caused. Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.
Posted 2 weeks ago
Anonymous
Verified Buyer
“orders delivered damaged - still awaiting replacement even after several reminder and email exchanges”
Helpful Report
Posted 2 months ago
Thank you for your review, we are sorry to hear that your experience was not up to our usual high standards. I have investigated this for you and can see that there was an issue with part of the order being damaged in transit. We do apologise for this and will ensure that this information is also fed back to the courier. We have ordered replacements for you, and these will be with you this week. Please accept our apologies for any delay, we do appreciate how frustrating it can be to receive a damaged item. Should you have any further queries please do not hesitate to contact us.
Posted 1 month ago
Richard
Verified Buyer
“Delivery time terrible”
Helpful Report
Posted 10 months ago
Thank you so much Richard for taking the time to let us know about your experience with Promain UK Limited. We deeply appreciate your honest feedback and apologise for the problems you have experienced with the delivery time. We will always do our best to make sure all our customers are happy with the service and products they receive. Unfortunately, there are rare occasions where deliveries can be delayed by circumstances that are beyond our control. On such occasions, we always aim to keep our customers notified of any issues as soon as possible, however, we do understand that delays can be incredibly inconvenient, and sincerely apologise for this. We hope that you were pleased with the product itself and that you were able to complete your project without any further delays.
Posted 9 months ago
Anonymous
Verified Buyer
“Box delivered with spilt paint when carton opened”
Helpful Report
Posted 10 months ago
Thank you for leaving your review. We do apologise that your order was received damaged. I have looked into this further for you and can see that our customer services team have raised this with the manufacturer who originally despatched your order on our behalf, and a replacement has been issued. We do appreciate your feedback, as customer satisfaction is extremely important to us, and this was clearly not up to our usual high standards on this occasion. Once again please accept our apologies for any inconvenience this may have caused.
Posted 9 months ago
Stephen
Verified Buyer
“Never got it ?????????”
Helpful Report
Posted 1 year ago
Hi Stephen, thank you for leaving a review. I am sorry to hear that your parcel has not arrived. We have investigated this with FedEx for you, and have been advised that delivery attempts had been made but unfortunately no-one was available to take the delivery. This has therefore been returned to the local FedEx depot. I understand that a member of our sales team has tried to contact you today and has also emailed you to apologise for the delay and to re-arrange the delivery with you. We have also refunded your delivery charge and raised an official complaint with FedEx on your behalf. Once again we do apologise for this delay and any inconvenience this may have caused. If you require any further assistance please do not hesitate to contact us.
Posted 1 year ago
Lee B
Verified Buyer
“Ordered something and paid for then turned out not to even be Instock shocking service”
Helpful Report
Posted 1 year ago
Hi Lee, thank you for your review. I have looked into this for you, and unfortunately it appears that the manufacturer themselves were actually out of stock of this item, and we were therefore regrettably, unable to supply the specified colour. I understand from our Sales Team that we were able to contact you to advise you of this and have provided a full refund, however, we do understand the frustration and impact that delays can have, and we do apologise for any inconvenience that this may have caused.
Posted 1 year ago
Kev
Verified Buyer
“Ordered 13th Sep Arrived 22nd Sept Slow delivery, had a job booked so I had to buy the product from a different supplier.”
Helpful Report
Posted 1 year ago
Hi Kev, Thank you for your review. We take all reviews seriously, good or bad, and so I have looked into this for you as that delivery time does not seem to meet our usual standards. I can see that unfortunately part of your order was damaged in transit and a member of the Sales Team contacted you to inform you of this, and did offer to send the undamaged tin straight away with the replacement tins to follow asap however, I understand that you wanted to wait and receive all 3 tins together, which we do understand. I am sorry that your order was damaged during transit and that this caused a delay to your schedule. We will of course take this up with the courier as well as we do understand that delays can have a knock on effect. We hope that we will be able to assist you again in the future.
Posted 1 year ago
Hilary
Verified Buyer
“no paint its been 16 days please send my paint”
Helpful Report
Posted 1 year ago
Hi Hilary, We are sorry to hear that your order has not arrived. I understand that a member of the Sales Team has tried to contact you by telephone but unfortunately, they have been unable to reach you. They have now sent you an email and hope to be able to contact you as soon as possible so that they can discuss this further with you. We do apologise for any delay and any inconvenience this may have caused you. If you could please contact our Sales Team, they will be happy to help resolve this situation.
Posted 1 year ago
Francois P
Verified Buyer
“very poor , actually might even think it might have made it worst”
Helpful Report
Posted 2 years ago
Hi Francois, we are sorry to hear that you are unhappy with your purchase. The purpose of this product is to draw all of the salt out from the substrate, therefore it can initially look worse as all of the salt is brought to the surface. It is important to continue applying the Salt Neutraliser until all of the salt has been drawn out. We have also raised your concerns with the manufacturer and they have advised that they will be happy to visit you on site and demonstrate the correct method of application to help resolve the issue. If you would like to contact us on 01462 421333 we will be more than happy to arrange this for you.
Posted 1 year ago
Patrick
Verified Buyer
“Expensive, high delivery charges. Defective product if not used quickly.”
Helpful Report
Posted 2 years ago
Helen C
Unverified Reviewer
“I am looking for PINK. You are showing me creams, greens and browns. Are you colour blind? The pinks you do have are oh so safe, just in case anyone should be scared to actually have real PINK on their walls. I do not need protecting from my choice. So you can keep your weird idea of what PINK is.”
Helpful Report
Posted 2 years ago
Hi Helen Depending on the product we can tint some paints to over 30 THOUSAND colours! If you would like something specific we can probably do it for you. Personally, I am totally against anything 'magnolia' so I am totally on your side! If you want pink we will do our best to give you the pinkest pink that has ever pinked! Give us a call on 01462 421333 or email on info@promain.co.uk and we will do our best. Kat @ Promain.co.uk
Posted 2 years ago
Mr B
Verified Buyer
“Sadly the product simply did not work. Followed instructions as to the mix proportions of the product with water and sprayed onto the affected walls. Hosed down after some 25 minutes but no effect. In fact the efflorvescence had expanded and was/is now rock hard. Nothing will remove it. Worse than before treatment.”
Helpful Report
Posted 2 years ago
Thank you for your feedback. We are sorry to hear that you experienced difficulty with the product. Our Technical Team have since been in touch with you to discuss this further and to help correct the situation. Should you have any further queries please do not hesitate to contact us.
Posted 2 years ago
Federico
Verified Buyer
“Why advertising products you can't supply. There's no technical reason for not saying that the product is out of stock, not doing it makes people waste their time, especially when you can't even provide a date when it's going to be available. It is really annoying, nobody seems to be holding stock of anything and in some case they don't have a feed from whoever holds the stock. Either sell what you have in stock or get a feed from your supplier so you can tell your customer if a product is available or not.”
Helpful Report
Posted 2 years ago
Dear Federico, Thank you for your feedback. Unfortunately with the lack of raw materials and the coronavirus pandemic there has been a lot of pressure on manufacturers and the production of paint in 2021. We will look into our processes with how stock is managed and find a solution to prevent any further discrepancies. We have processed your refund, so please expect it shortly if you do not have it already. Our apologies for the disappointment caused, The Promain Team
Posted 2 years ago
Julie
Verified Buyer
“I bought this product for my father to use. It didn’t work at all. He phoned the number for advice and the man was very nice but still it didn’t work unfortunately on his property.”
Helpful Report
Posted 2 years ago
Stephen
Verified Buyer
“2 weeks and still no date for delivery”
Helpful Report
Posted 2 years ago
Graeme H
Verified Buyer
“Not been delivered”
Helpful Report
Posted 2 years ago
Mr
Verified Buyer
“10 days since order - no paint, no contact. Useless frankly.”
Helpful Report
Posted 2 years ago
Richard G
Unverified Reviewer
“Terrible website - had to go elsewhere”
Helpful Report
Posted 3 years ago
Mark H
Verified Buyer
“The representative at Promain was superb but their courier awful. Failed to deliver three days running even though both I and Promain phoned them to solve any issues they had with delivery. The worst point was fed-ex ringing me to say they were redelivering on a sat and that I had to be in all day.....I was but then found out later they had never even booked it back on the system. Promain promptly returned my payment. That Sun I ordered paint from another company, it arrived Tues morn prompt.”
Helpful Report
Posted 3 years ago
Promain UK Limited is rated 4.8 based on 2,321 reviews
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