Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,575 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

Write Your review

Tell us how Promain made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Promain 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot praise Promain enough. When I thought my parcel had been lost they couldn't do enough to help. Their customer service is second to none. Would highly recommend.”

Helpful Report

Posted 2 months ago

Thank you for your 5-star review, Chantelle! We're delighted to hear that our customer service team was able to assist when you thought your parcel had gone missing. We understand how worrying that can be, so we're pleased we could help you. Thanks also for your recommendation and for taking the time to share your experience.

Posted 2 months ago

“After stripping back I decided to use oil instead of varnishing. I had used this before for internal projects but after research decided it would be ok externally. It's a dream to use, so fine, it soaked up about 250ml, based on this I will never use varnish again. I have used ProMain a few times over the years, always competitive price wise, with all manner of products for all manner situations.”

Helpful Report

Posted 2 months ago

Thank you for your 5-star review, Ian! We're delighted to hear that the wood oil performed so well on your boat and that you found it easy to apply. We're also grateful for your kind comments about Promain. Knowing that you've chosen us several times over the years for a wide range of projects means a great deal. We work hard to offer competitive prices, quality products, and expert advice, so it's great to know that this has kept you coming back.

Posted 2 months ago

“I called Promain and spoke to a really helpful expert who was very knowledgeable and gave great advice. Subsequently made a purchase of some paint which arrived promptly. Refreshing to deal with a company that answers the phone and helps you. I would thoroughly recommend Promain.”

Helpful Report

Posted 2 months ago

Thanks for your fantastic 5-star review, Martin! We're delighted to hear that you had such a positive experience with our team. Providing expert advice you can trust is something we pride ourselves on, so it's great to know that the guidance you received helped you choose the right product for your project. We're pleased that your order arrived promptly and that you found the whole process straightforward. We believe that great customer service starts with being available when our customers need us, so it's especially rewarding to hear your comments about being able to speak to someone who could genuinely help. Thank you for your recommendation and for taking the time to share your experience. We really appreciate it and look forward to helping you with your next project.

Posted 2 months ago

“Excellent service”

Helpful Report

Posted 2 months ago

Thanks so much for your excellent feedback Debbie - we really appreciate your 5-star review!

Posted 2 months ago

“Product failed, I have contacted customer services for a solution/help, it’s been almost a week and no reply. I used: Protectakote UVR white paint and clear primer. I wouldn’t recommend as the product didn’t work and there seems to be no after service or help. This product was used to repair caravan shower tray without success.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disappointing it must be when a project doesn't go as planned. We'd like to reassure you that our technical team is now in touch and is actively investigating the issue so they can determine what may have caused the problem and will work with you to find the best possible solution. We also apologise if you felt there had been a delay in our response. Providing knowledgeable after-sales support is something we take seriously, and it's certainly not the level of service we strive to deliver. Our aim is to resolve this matter to your satisfaction, and we appreciate your patience while our technical team completes their investigation. We hope we'll have the opportunity to restore your confidence in both the products and our customer service.

Posted 2 months ago

“Great. Very professional in person and on line.”

Helpful Report

Posted 2 months ago

Thanks for the 5-star review, David! We're delighted to hear that you found our service professional both online and in person. Providing knowledgeable advice, great customer service, and a seamless experience from start to finish is something we strive to do, so it's fantastic to know we met your expectations.

Posted 2 months ago

“Customer service was great and i received my order quick and no headache”

Helpful Report

Posted 2 months ago

Thank you for your 5-star review, Yarkin! We're delighted to hear that you had a great experience with our customer service team and that your order arrived quickly without any hassle. We work hard to make the ordering process as smooth and efficient as possible, so it's wonderful to know we've delivered on that for you.

Posted 2 months ago

“Easy to order and fast delivery.”

Helpful Report

Posted 2 months ago

Thank you for your 5-star review, Antony! We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. We appreciate your feedback and look forward to serving you again in the future.

Posted 2 months ago

“Fantastic experience. The customer service was especially good.”

Helpful Report

Posted 3 months ago

Thank you, Chris! Really pleased to hear you had a fantastic experience, and we'll be sure to pass your kind words on to the customer service team. Hope to see you again soon! Regards, Promain

Posted 3 months ago

“Excellent good product, delivery okay”

Helpful Report

Posted 3 months ago

Thanks for the review, Graham! Pleased to hear you're happy with the product. We're always working to make every part of the experience excellent - hope to serve you again soon!

Posted 3 months ago

“Helpful on the phone. Smooth ordering. Prompt delivery. What more can one ask. Not opened the paint yet but I'm sure it will be the right colour!”

Helpful Report

Posted 3 months ago

Thank you so much for the 5-star review! We're really pleased the whole experience felt smooth from start to finish - that's exactly what we aim for. We hope the paint lives up to expectations once you crack it open, and we'd love to hear how the project turns out. Don't hesitate to get in touch if you need anything at all!

Posted 3 months ago

“Excellent service, arrived promptly and when I was told it would”

Helpful Report

Posted 3 months ago

Thank you, Martin! Really glad to hear the delivery arrived on time and as promised - we'll pass your kind words on to the team. Hope you enjoy the paint and feel free to get in touch if you need anything in future!

Posted 3 months ago

“Boyh sales and support staff were great. Attentive and informative. I have added promain to my saved sellers for future needs.”

Helpful Report

Posted 3 months ago

Thank you for your excellent 5-star review, Nicholas. We’re delighted to hear that both our sales and technical support teams provided attentive and informative service throughout your experience. We always aim to offer expert advice, reliable customer support, and help customers choose the right paints and coatings for their projects, so it’s fantastic to know our team made such a positive impression. It’s especially appreciated to hear that you’ve added Promain to your saved sellers for your future projects. Regards, Promain

Posted 3 months ago

“Amazing customer service,really quick delivery. Paint is exactly what is said on tin if not even better. Thank you”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review. We’re delighted to hear that you were pleased with the customer service, fast delivery, and the quality of the paint. It’s great to know the product exceeded your expectations and performed even better than anticipated. We always aim to supply high-quality paints and coatings backed by reliable service and quick dispatch, so your feedback means a lot to the whole team. Regards, Promain

Posted 3 months ago

“Great service, product and price. Will use again!”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review, Steven. We’re delighted to hear that you were pleased with the service, product quality, and competitive pricing. We look forward to helping you again with your future painting and decorating projects. Regards, Promain

Posted 3 months ago

“I would have given 5 stars but there was no notification of when the delivery would come and which courier you would be using.”

Helpful Report

Posted 3 months ago

Thank you for your review and for your valuable feedback. We’re really pleased to hear that your overall experience was positive. Your comments are appreciated and will help us improve the customer experience moving forward. We hope we’ll have the opportunity to provide you with a full 5-star service on your next order. Regards, Promain

Posted 3 months ago

“I ordered Matt black Bedec Barn fence paint for my garden project, I would highly recommend ordering from Promain , excellent price, website is user friendly, and exceptional delivery. Thanks guys 👍”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review. We’re delighted to hear that you were pleased with the price, easy-to-use website, and fast delivery service. We look forward to the opportunity of helping with your future painting projects. Regards, Promain

Posted 3 months ago

“Always good to have requested stock ready for shipping. As a professional decorator I would use your company a bit more if the prices were cheaper or you offered a discount like other companies do just to get a bit of an edge over what your average diyer would get.”

Helpful Report

Posted 3 months ago

Thank you for your review, Paul, and for your continued support as a professional decorator. We’re really pleased to hear that the stock you need is consistently ready for fast dispatch, as we know reliable availability and delivery are essential when managing projects and deadlines. We also appreciate your honest feedback regarding pricing and trade discounts. We always aim to provide competitive prices alongside specialist technical support, access to professional-grade paints and coatings, and dependable customer service. Regards, Promain

Posted 3 months ago

“Excellent technical support, followed by updates and product availablity together with alternatives. One of the best companies I have dealt with.”

Helpful Report

Posted 3 months ago

Thank you for your 5-star review. We’re delighted to hear that you were pleased with the technical support, product updates, and alternative coating recommendations provided by our team. Delivering expert advice, accurate product availability information, and reliable customer service is something we pride ourselves on. Thank you for choosing us for your paint and coatings requirements - your feedback means a great deal to the whole team. Regards, Promain

Posted 3 months ago

“Very good service - delivered promptly and in good condition.”

Helpful Report

Posted 4 months ago

Thank you for the 5-star review, Christopher. We’re delighted to hear you were happy with our service and that your order was delivered promptly and arrived in good condition. Providing reliable delivery and high standards of customer service is something we always strive for. We appreciate your feedback and hope to assist you again with any future paint and coatings requirements. Regards, Promain

Posted 3 months ago

Promain is rated 4.8 based on 2,575 reviews