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Promain UK Limited Reviews

4.8 Rating 2,322 Reviews
96 %
of reviewers recommend Promain UK Limited
Company Reviews Product Reviews
1,174
 Metrics Info
4.8
Based on 2,322 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Promain UK Limited Reviews

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
YUC000981
Verified Buyer
“Poor customer support. Bad communication. It is simply unbelievable that you are lacking basic steps in product delivery. 1. No shipping confirmation email. 2. Customer support have no adequate information regarding shipping and delivery 3. At the end nobody replied to the third attempt to find out tracking number and if package was shipped at all. 4. At the end when i have reported transaction to PayPal you have provided me tracking number. Even you have delivered it after 4 days which is great I got this package on November 2nd (after 12 days). So In general you have good delivery very but very bad communication with customers.”
Helpful Report
Posted 5 months ago
I'm sorry to hear about your experience with our service. We genuinely appreciate your feedback and apologise for the inconvenience you've encountered. We understand the importance of clear communication and timely updates throughout the shipping process. It's disheartening to learn that we fell short of your expectations. We acknowledge the lapses in our system that resulted in the absence of a shipping confirmation email and the lack of adequate information from our customer support team.
Posted 5 months ago
Matthew
Verified Buyer
“Damaged product and no response to emails”
Helpful Report
Posted 3 years ago
Gordon
Verified Buyer
“can't give you a review ,as we haven't recieved the paint i ordered 2 weeks ago”
Helpful Report
Posted 3 years ago
Steven B
Verified Buyer
“sent damaged paint tin Not parcel delivery when contacted sent empty tin to big for the contents so air gap to large”
Helpful Report
Posted 3 years ago
Michael B
Verified Buyer
“Bought a paint product on the website only to be told later that it was not available.”
Helpful Report
Posted 3 years ago
Michael B
Verified Buyer
“I ordered paint from the website, but was then later told that it was unavailable.”
Helpful Report
Posted 3 years ago
Tim P
Verified Buyer
“Do you really want me to write a review? I'm still waiting for the remainder of Owatrol Oil order! Okay otherwise.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Emailed with request to review product which still hasn't arrived, nearly two weeks late! Company hasn't made contact with me to explain when I might expect delivery.”
Helpful Report
Posted 3 years ago
Steve B
Verified Buyer
“Ordered paint that is in stock on 31st May, still awaiting delivery. I will update when it arrives.”
Helpful Report
Posted 3 years ago
Paul T
Verified Buyer
“Took over 25 days to deliver”
Helpful Report
Posted 3 years ago
Jim W
Verified Buyer
“My order has still not been delivered. Not actually Promain's fault but they do have my money and I do not have my goods after three weeks!”
Helpful Report
Posted 4 years ago
Our apologies for the inconvenience caused. As discussed, your order was despatched directly from the manufacturer. Rust-Oleum have confirmed the delay was due to a courier error. Replacement goods were sent and signed for 02/12/19. If you need any help please let the team at Promain know.
Posted 4 years ago
George K
Verified Buyer
“THE PRODUCTS ARE EXCELLENT AND THE SPEED OF DELIVERY > BUT THE DELIVERY CHARGES > ARE NOT SUSTAINABLE >TO CHARGE £25+vat FOR A DELIVERY TO DEVON IS FAR TOO EXPENSIVE > AS THE COMPETITION ONLY CHARGE £ 5.99 REGARDLESS OF WEIGHT GEORGE KOZLOWSKI”
Helpful Report
Posted 4 years ago
Hi Mr Kozlowski, Unfortunately the £25+vat delivery charge is what we are charged from Mapei the supplier as the product comes from them direct. As we distribute hazardous goods (paint) sometimes the delivery cost can be much higher than standard everyday goods. Our apologies for the inconvenience caused. The Team at Promain.co.uk
Posted 4 years ago
Bryn S
Verified Buyer
“After calling Promain’s technical helpline I was recommended Combi color by one of their staff. I was after a smooth surface finish and fast drying time. Upon using the product it unfortunately didn’t live up to either of these expectations. I emailed in to ask for further advice and support, only to be ignored.”
Helpful Report
Posted 5 years ago
Professional T
Verified Buyer
“Paint is good quality stuff but the Centrecoat Line Marking Machine I purchased is totally useless not fit for purpose. It does not work as it should.”
Helpful Report
Posted 5 years ago
Graham M
Verified Buyer
“The services from the individuals I spoke to on the telephone was excellent. Regarding the rust converter and the zinc undercoat, this worked well as described. However I was disappointed with the SureGrip paint. I followed the instructions to the letter. However after it cured, the paint still seems slightly "soft" and the sandy substance that gives the paint a grip comes away quite easily (by scraping a fingernail). I lost confidence in the product after I painted a test patch and used an alternative product for the rest of the project.”
Helpful Report
Posted 5 years ago
Ian S
Verified Buyer
“Product arrived promptly but have been dissatisfied with advice given subsequent responses- will not be using this company in future.”
Helpful Report
Posted 5 years ago
Robert F
Verified Buyer
“You mislaid my urgent order in your warehouse and I had to phone to find out where it was!”
Helpful Report
Posted 5 years ago
Christopher D
Verified Buyer
“Delivery was fine. I ordered a large amount of paint to pain my house. At the end we had three pots too many still in the boxes in which they arrived. There was no possibility to return for a refund or credit note. I now recommend to friends etc to order from a local supplier for more flexibility. Very disappointed.”
Helpful Report
Posted 5 years ago
Bladeright C
Verified Buyer
“In processing and dispatching the order very good. Sadly all the tins were damaged upon receipt”
Helpful Report
Posted 5 years ago
Duncan T
Verified Buyer
“The item was broken on delivery and the replacement part has not arrived when promised.”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review. We're sorry to hear of this issue Duncan, a member of our team will have been in touch. We have chased up the replacement and have also sent out a second replacement item which you should have received. We are sorry for any inconvenience and should you have any further questions, please do not hesitate to get in touch.
Posted 6 years ago
Promain UK Limited is rated 4.8 based on 2,322 reviews
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