Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,482 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did send an email (using the contact form on Promain's website), but no response. This message was to detail both the poor delivery service Promain employed - no effort made to alert us to the delivery - I'd left a clear note on the door to say "Delivery for Simon Moffitt please ring Flat 3 bell and we'll come down immediately" and the bell wasn't rung, the paint was just left on the doorstep. This was over £300 of paint just left on the doorstep of a busy thoroughfare! Luckily my work colleague went out later in the day to fetch some coffee, and came across it. Not only that, but one of the tins was so badly dented, I was surprised the tin held and the paint didn't leak out. All of my other experiences with Promain have been positive ones, especially their technical help people, who go out of their way to offer sound advice. So, this came as a surprise, particularly the lack of response to my original email, detailing the issues.”

Helpful Report

Posted 1 month ago

Dear Simon, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you’ve described. We’re very sorry to hear about the issues with your recent delivery and the damage to one of the tins of paint. While we do rely on third-party couriers to deliver orders, we fully understand how frustrating it is when they do not follow delivery instructions properly. Although this aspect is unfortunately beyond our direct control, we will be following up with the courier service to ensure your comments are taken seriously. As a gesture of goodwill, we’ll arrange a refund of your delivery charge. If you would like us to replace the dented tin of paint, please contact our team on 01462 421 333 or email info@promain.co.uk, and we’ll be happy to organise that for you promptly. We’re also very sorry that your original message didn’t receive a response - that’s not the level of service we aim to provide. We value your loyalty and the kind words about our technical team, and we appreciate your understanding as we put this right. Kind regards, Customer Service - Promain

Posted 3 weeks ago

“Order was lost because Promain input the wrong address which I had to personally recover. Lee was very helpful and apologetic but there’s no excuse really. Based on this experience I honestly couldn’t recommend them.”

Helpful Report

Posted 3 months ago

Hi Victoria, thank you for your feedback. I’m sorry to hear your order was lost due to an address issue, and that you had to recover it yourself. While we’re glad Lee was able to help, this does not meet our standard of service, and we apologise for any inconvenience caused. We’ve reviewed this and will take steps to prevent a recurrence, including double-checking address details before despatch. We have refunded your delivery charge in full, and if you would like us to look into this further or discuss any outstanding issues, please get in touch and we’ll be happy to help. Kind regards, Promain

Posted 3 months ago

“Late delivery to my billing address not delivery address”

Helpful Report

Posted 10 months ago

Hi Keith, Thank you for leaving a review. We are sorry to hear that your order was delivered to the invoice address rather than the delivery one. We do sincerely apologise for this error. You may be aware that we have recently changed ownership and are now a part of Brewers. Following this exciting move, we have been migrating over to a new system, and this has unfortunately caused a few unexpected delays and hiccups over the last 2 weeks whilst the systems were integrated. However, we are now fully integrated with the Brewers system and believe that we are now back to full strength! Once again, please accept our apologies for this error, we appreciate your understanding and hope that we will have the opportunity to assist you again in the future :)

Posted 9 months ago

“Was not informed at point of order that this was not a stock item but a special order. Delivery service from FedEx was very poor. It was not clear that a signature would be required and had conflicting information from two live chats. Eventually had items delivered to site address and when goods arrived the driver did not even request a signature. An all round frustrating experience.”

Helpful Report

Posted 10 months ago

Hi Stuart, Thank you for your review. We are sorry to hear that your recent experience with Promain was not up to our usual high standards. You may be aware that we have recently changed ownership and are now a part of the Brewers family. Following this move, we have been migrating over to a new system, and this has unfortunately caused a few unexpected delays and hiccups over the last 2 weeks whilst our systems were integrated. We do appreciate you letting us know about the issues with the courier and will raise these concerns with them, so that we can ensure better communication going forward. Once again, please accept our apologies for any inconvenience this may have caused you, and hope that we will have the opportunity to assist you again in the future.

Posted 9 months ago

“On March 4th, I placed an order for Skyscraper replacement blades, which were advertised as in stock on your website. The following day, I was contacted and told the item was unavailable! I requested a refund on March 5th, but as of today, March 16th, I have not received it. 😡”

Helpful Report

Posted 1 year ago

“Very disappointed with my wire brush attachment (short wire) It lasted 3 uses now is pretty much usless, down to 2/3rds of Brissels now..”

Helpful Report

Posted 1 year ago

Hi Ian, thanks you for your feedback. We are sorry that you are unhappy with the product that you have received. Unfortunately we have been unable to locate your order with Promain. As mentioned in the email we have sent, if you are able to provide us with further information we will gladly look into this further for you. In the meantime we will also forward your comments and picture to the manufacturer. Once again thank you for your feedback.

Posted 1 year ago

“Poor customer support. Bad communication. It is simply unbelievable that you are lacking basic steps in product delivery. 1. No shipping confirmation email. 2. Customer support have no adequate information regarding shipping and delivery 3. At the end nobody replied to the third attempt to find out tracking number and if package was shipped at all. 4. At the end when i have reported transaction to PayPal you have provided me tracking number. Even you have delivered it after 4 days which is great I got this package on November 2nd (after 12 days). So In general you have good delivery very but very bad communication with customers.”

Helpful Report

Posted 2 years ago

I'm sorry to hear about your experience with our service. We genuinely appreciate your feedback and apologise for the inconvenience you've encountered. We understand the importance of clear communication and timely updates throughout the shipping process. It's disheartening to learn that we fell short of your expectations. We acknowledge the lapses in our system that resulted in the absence of a shipping confirmation email and the lack of adequate information from our customer support team.

Posted 2 years ago

“Damaged product and no response to emails”

Helpful Report

Posted 4 years ago

“can't give you a review ,as we haven't recieved the paint i ordered 2 weeks ago”

Helpful Report

Posted 4 years ago

“sent damaged paint tin Not parcel delivery when contacted sent empty tin to big for the contents so air gap to large”

Helpful Report

Posted 5 years ago

“Bought a paint product on the website only to be told later that it was not available.”

Helpful Report

Posted 5 years ago

“I ordered paint from the website, but was then later told that it was unavailable.”

Helpful Report

Posted 5 years ago

“Do you really want me to write a review? I'm still waiting for the remainder of Owatrol Oil order! Okay otherwise.”

Helpful Report

Posted 5 years ago

“Emailed with request to review product which still hasn't arrived, nearly two weeks late! Company hasn't made contact with me to explain when I might expect delivery.”

Helpful Report

Posted 5 years ago

“Ordered paint that is in stock on 31st May, still awaiting delivery. I will update when it arrives.”

Helpful Report

Posted 5 years ago

“Took over 25 days to deliver”

Helpful Report

Posted 5 years ago

“My order has still not been delivered. Not actually Promain's fault but they do have my money and I do not have my goods after three weeks!”

Helpful Report

Posted 6 years ago

Our apologies for the inconvenience caused. As discussed, your order was despatched directly from the manufacturer. Rust-Oleum have confirmed the delay was due to a courier error. Replacement goods were sent and signed for 02/12/19. If you need any help please let the team at Promain know.

Posted 6 years ago

“THE PRODUCTS ARE EXCELLENT AND THE SPEED OF DELIVERY > BUT THE DELIVERY CHARGES > ARE NOT SUSTAINABLE >TO CHARGE £25+vat FOR A DELIVERY TO DEVON IS FAR TOO EXPENSIVE > AS THE COMPETITION ONLY CHARGE £ 5.99 REGARDLESS OF WEIGHT GEORGE KOZLOWSKI”

Helpful Report

Posted 6 years ago

Hi Mr Kozlowski, Unfortunately the £25+vat delivery charge is what we are charged from Mapei the supplier as the product comes from them direct. As we distribute hazardous goods (paint) sometimes the delivery cost can be much higher than standard everyday goods. Our apologies for the inconvenience caused. The Team at Promain.co.uk

Posted 6 years ago

“After calling Promain’s technical helpline I was recommended Combi color by one of their staff. I was after a smooth surface finish and fast drying time. Upon using the product it unfortunately didn’t live up to either of these expectations. I emailed in to ask for further advice and support, only to be ignored.”

Helpful Report

Posted 7 years ago

“Paint is good quality stuff but the Centrecoat Line Marking Machine I purchased is totally useless not fit for purpose. It does not work as it should.”

Helpful Report

Posted 7 years ago

Promain is rated 4.8 based on 2,482 reviews