Promain Reviews

Name: Promain
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,594 Reviews

95 %

of reviewers recommend Promain

4.8

Based on 2,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Promain:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain 5 star review on 21st October 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I orderded 6 x 20l Blue and 1 x 20l Gren paint, I have only recieved 3 Blue and 1 green, not recieved another date for the 3 20l, I have paid in full, wish I had not do so, very poor service”

Helpful Report

Posted 2 years ago

Hi Mark, thanks you for your feedback. I have looked in to this for you and can see that we did call and had advised that unfortunately, not all items were in stock at that time. We therefore offered the options to either wait and send the whole order complete, or that we could split the delivery so that the stocked items were despatched in advance, with the balance due to arrive the following week. According to our records, this order was split in to the two deliveries as you had requested. Whilst the vast majority of our orders are despatched immediately, there are unfortunately occasions when stock can be delayed, and in those cases we would try to offer solutions such as split deliveries or alternative products, however, we do understand that this can be frustrating. We can see that your order has been completed and hope that you have now been able to complete your project. Once again we would like to thank you for your feedback.

Posted 2 years ago

“Great service at a good price”

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Posted 2 years ago

Thank you for your review Colin!

Posted 2 years ago

“Very disappointed with my wire brush attachment (short wire) It lasted 3 uses now is pretty much usless, down to 2/3rds of Brissels now..”

Helpful Report

Posted 2 years ago

Hi Ian, thanks you for your feedback. We are sorry that you are unhappy with the product that you have received. Unfortunately we have been unable to locate your order with Promain. As mentioned in the email we have sent, if you are able to provide us with further information we will gladly look into this further for you. In the meantime we will also forward your comments and picture to the manufacturer. Once again thank you for your feedback.

Posted 2 years ago

“Quick to deliver. Unfortunately won't use again as product I purchased it's not near dimensions expected”

Helpful Report

Posted 2 years ago

Hi Martin, Thank you for your feedback. We are sorry that you were unhappy with the size of the stencil ordered. All sizes are shown on the Technical Tab of our web site, where we list the size of the overall plastic as well as the size of the cut out logo, allowing you to choose the most suitable option for your needs. However, based on your feedback, we are in the process of updating the product on our web site, so that the sizing options are made clearer. I understand that a member of our team has already spoken with you concerning this and hope that we can be of assistance again in the future. Once again, thank you for highlighting this for us, and for enabling us to ensure that ordering this product is made easier for all customers.

Posted 2 years ago

“Excellent product with very good advice from the technical department,will buy again”

Helpful Report

Posted 2 years ago

Thank you for your review Derek! We're happy to hear that you found our Technical Department helpful, we always strive to not only provide top notch products, but also expert advice from knowing which product would be most suitable, to how to apply for the best results. Thank you again for taking the time to leave a review and good luck with your project!

Posted 2 years ago

“Good range of products,reasonable prices, prompt service.”

Helpful Report

Posted 2 years ago

Thank you for your review Ray! Good luck with your project and we hope to be of service again in the future.

Posted 2 years ago

“Always reliable and fast deliveries, recent one damaged by courier, but they sorted it in a few days. Great customer service, thanks.”

Helpful Report

Posted 2 years ago

Thanks for your great review Christopher!

Posted 2 years ago

“Delivered on time. Excellent product with good coverage.”

Helpful Report

Posted 2 years ago

Thanks for your review Mike!

Posted 2 years ago

“Staffed by human beings who actually went out of their way to trace my order through -quite exceptional service in this current era of automated morons. Thank you from one highly satisfied customer”

Helpful Report

Posted 2 years ago

Thanks for your fantastic review Christine! We always appreciate hearing such good feedback, and I will certainly pass your comments on to the rest of the team. Good luck with your project and we hope to be able to assist you again in the future. :)

Posted 2 years ago

“Brilliant product. Shame we can’t have the old creosote these daystg”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Bird Brand Ecosote Wood Preserver Jon!

Posted 2 years ago

“Knowledgable sales/technical team and prompt delivery of paint.”

Helpful Report

Posted 2 years ago

Thank you for your great review Jonathan! It's great to hear you found our Sales and Technical Teams helpful. Good luck with your project!

Posted 2 years ago

“Excellent service. Easy to order, kept up to date on delivery. Competitive pricing. There was acproblem with delivery which they immediately acted on and rearranged without fuss. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for your fantastic review Rodney! We always appreciate hearing such positive feedback. Good luck with your project and we hope to be of assistance again in the future. :)

Posted 2 years ago

“Promt delivery, good service”

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Posted 2 years ago

Thank you for leaving us a 5 star review! We really appreciate your feedback!

Posted 2 years ago

“Brilliant service thanks”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review Trevor!

Posted 2 years ago

“Good advice for the right product and quick service”

Helpful Report

Posted 2 years ago

Thank you for your review Suzanne. We always appreciate hearing such positive feedback! Good luck with your project and we hope to be able to assist you again in the future.

Posted 2 years ago

“Really great company to do business from.They stock quality products,customer service is excellent and the postage is rapid with well packaged goods,5* from us at South Swindon Parish Council.”

Helpful Report

Posted 2 years ago

Thank you for your fantastic review Shaun! We are always thrilled to hear such positive feedback! Good luck with your project and we hope to be able to assist you again in the future :)

Posted 2 years ago

“Good product range, found what I needed. Even though out of stock received a phone to advise andfollow up when there was a shipping delay. Recived product within the timeframe expectations.”

Helpful Report

Posted 2 years ago

Thank you for your excellent 5 star rating Mark! We truly appreciate your feedback. We are thrilled to hear that you were able to find exactly what you needed and were kept informed about the delivery. Our team takes pride in ensuring that in the event any items are out of stock, we provide proactive communication, as we understand how important it is to keep our customers well informed. Once again, thank you for your kind words and for choosing Promain UK Limited. We look forward to serving you again in the future.

Posted 2 years ago

“Very pleased with the Barn Paint and a fast delivery too. Excellent service, thank you. +++AAA+++”

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Posted 2 years ago

Thank you for your great review Janet, we really appreciate it! Good luck with your project :)

Posted 2 years ago

“Very disappointed. Was not informed the material was out of stock when ordering. Then we were promised delivery on several different accounts. One member of Promain gave us a guarantee, whereas another member noted that Promain do not offer any guarantee on delivery. Our site project was delayed and as such, costs incurred to try and rectify, as well as damage to reputation on delay of the works. We will be proposing alternative products going forward or advising Clients that they need to order material direct if possible.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback regarding your recent experience with Promain UK Limited. We truly appreciate your valuable input, as it helps us identify areas where we can improve our services. We sincerely apologise for the issues you encountered with the out of stock material and the conflicting information about delivery guarantees. Whilst the majority of orders despatched from our warehouse are despatched the same day and delivered the following working day, there are occasions when a product may be temporarily out of stock due to an increase in demand. Should this happen, we do have a highly trained Technical Team who are able to discuss possible alternatives to help minimise any delays to your project. We are sorry if this was not your experience, and we will take the necessary steps to address this within the company. Whilst we also take every possible action to ensure the majority of orders are delivered the next working day, we do rely on the courier, and on occasion there may be a delay due to unforeseen circumstances, however, we understand that communication is key in such instances. It is always our goal to ensure clear and consistent communication with our clients, and we do apologise if we fell short of our usual high standards on this occasion. Once again, we would like to thank you for your feedback, and we hope to have the opportunity to rectify the situation and provide you with a better experience in the future.

Posted 2 years ago

“Price was good and order handled efficiently, but the courier (APC) was told that had to get a signature on delivery. Since I live rurally that was a problem, and it wasn't until the third attempted delivery that I was able to be in when it arrived. At which point the order was handed over ... without a signature. I'd certainly order from Promain again if it wasn;t for the risk that I have to spend a full day or longer at home to receive the goods.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with feedback about your experience with Promain Ian, we truly appreciate it! Customer feedback is invaluable and helps us to ensure that we are always providing the best service possible. I am pleased to hear that your experience with placing your order was a good one, but we do apologise that your delivery experience was not up to our usual standard. We will investigate this issue with the courier company to help us understand what happened, and to see what steps we can take to help ensure that this situation does not arise again. Once again, thank you for your feedback, and we hope to be able to assist you again in the future!

Posted 2 years ago

Promain is rated 4.8 based on 2,594 reviews