Proline Skates Reviews

Name: Proline Skates
Address: 2-3 Bessemer Business Quarter, Bessemer Close, Cardiff, Cardiff
Rating: 4.71

4.7 Rating 3,950 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,950 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07816962416

Email:

info@prolineskates.com

Location:

2-3 Bessemer Business Quarter,
Bessemer Close,
Cardiff
Cardiff
CF11 8DL

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I had been a customer of proline around 10 years ago this is the first time I had used then since. And although I had received excellent service from one of the employees who runs the Facebook page. ("Lex" who's service I would rate as 5*s) who had organised for my two orders to be bundled together into 1 and saved me shipping costs on the wrist guards I later decided to order and who also offered good personal advice. The reason for the poor rating is that I placed my orders on 20th September it is now the 6th of October and I've yet to receive my order. The worst part is that if I hadn't called the shop, then the warehouse (on 2nd Oct) to try and track down the order I had been eagerly expecting for use on the past two weekends, it still would have been sat in the warehouse. I found out that the order had been "put on hold" due to them not having the knee pads in stock. And that I should have received an email on the 21st Sept saying this. (I am an Service Desk Analyst, I work in first and second level IT support and support hundreds of staff in many countries and I assure you I did not receive hat email in Spam, Junk or Trash) to make matters worse I had ensured I'd supplied my mobile phone number (incase I was needed to be contacted) and yet did not receive a call. Please take into account Lex's excellent performance is the only reason this wasn't rated as 1*. This is a real shame as my love of rollerblading has been rekindled and I was considering purchasing some more had ware and some Nil's 1.5 Remz and getting some of my old friends back into rollerblading. But unless I at least get an apology for the poor service I've received I'm going to find it difficult to buy from and indeed recommend your site. Regards, Kurtis Richards Email: Kurtisr1@gmail.com Order: 55071 Phone: 07839 770187”

Helpful Report

Posted 10 years ago

“They were too big for my skates so no use to me unfortunately”

Helpful Report

Posted 10 years ago

“Ordered more than a week ago paid for 2-4 day delivery emailed the company and not had a reply not impressed”

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Posted 10 years ago

“Confirmation email ended up in spam and in the end I had to ring to confirm taht all was well with the order. A week later we are unfortunately still waiting for the delivery, even if it was promised to be delivered within 2-4 days”

Helpful Report

Posted 10 years ago

“a week ago i have ordered some parts i payed with PayPal untill now i havnt received my order i have send an email about this but still no answer”

Helpful Report

Posted 11 years ago

Hi there, Your order went out the same day it was ordered. As it is an international delivery it can take anywhere up to 15 working days to be delivered. Sorry for any inconvenience caused

Posted 11 years ago

“I am still waiting delivery of the Heelys I ordered a week ago. I was not warned that delivery would be delayed and communication as to when I can expect the to arrive has been poor.”

Helpful Report

Posted 11 years ago

Hi There, The shoe you have ordered is a pre-order item. This info is listed on both the product page and also notifies you when you are checking out. This item is not due in to us until the 10th of August. If you require a pair of Heelys quicker please give us a call and we can go through alternative for you.

Posted 11 years ago

“I made two orders and both have had issues due to poor delivery companies being used and blunt unhelpful replies from the facebook account. Btw I only contacted the facebook account as the mobile site does not offer an email contact. Since emailing the store I have had no reply.”

Helpful Report

Posted 11 years ago

“I thought after already paying post & packaging to exchange for a size up the £10 exchange price was way to costly. I ended up paying £14 extra for my purchase and other websites that sell the skates offer free postage and returns therefore i shall not shop again with prolineskates.”

Helpful Report

Posted 11 years ago

“Why not put a pair of laces in a jiffy bag and post through the letter box?”

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Posted 11 years ago

We are very sorry you feel this way. We sent your laces by the shipping method you had selected during checkout.

Posted 11 years ago

“On their website they promise free skate sharpening with every ice skates. The ice skates have not been sharpened and they did not even reply to my complaint. Not the best customer service...”

Helpful Report

Posted 11 years ago

“Initially the website seemed very professional and I felt confident I was in safe hands. However as time progressed things went downhill (and then slightly uphill!): - I didn't receive an immediate order confirmation from Proline skates with tracking information. This would have put me at ease from the start. - I was unable to make an account on the website using the order number given to me once I had received an order confirmation (which went to my spam/junk mailbox). - I, as a result, was unable to check the progress of my order and was left unsure of whether it had been dispatched or not. - I was unable to contact anybody on the Saturday to see whether I should wait in for my order to be delivered. I ended up writing on your facebook wall. The information returned to me from somebody in the Cardiff shop was wrong, my parcels had been dispatched and I was told they had not been. - I paid for Saturday Courier delivery and only received part of my order on the Saturday. I did speak with somebody in the Warehouse on Monday and received a refund for delivery, so I was satisfied with that. I would say my experience would be greatly improved by more ability to contact somebody on a weekend if needed and by more frequent and detailed correspondence from Proline Skates.”

Helpful Report

Posted 11 years ago

“Delivery was delayed.”

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Posted 11 years ago

“not sure how but managed to buy 4 bearings instead of 8 without even realising due to poor descriptions on the website.”

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Posted 11 years ago

“No automatic email confirming order. Registering as a user in order to track order was not effective either: either because it didnt work or because the instructions were unclear - dont know which.”

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Posted 11 years ago

“I ordered a skateboard and pads for my grandson for Christmas. I did not get an email approval of the order from Proline, so I phoned them several days later to be told that the skateboard was out of stock, even though I had paid for it. I was asked to choose a different skateboard and phoned them the following day with the code, to be told that the code I gave was not for the skateboard I wanted to buy. The problem was, however, sorted out in a few minutes and the correct one was ordered.”

Helpful Report

Posted 11 years ago

“I ordered 2 sets of scooter wheels for presents the wheels are fine but the packaging was a disgrace they look like something from a car boot that was left in the shed for two years split one was not even connect to cardboard it is a shame as delivery was good but I will not be buying again or recomending you. If it was not so much of a hassle I would change instead I will just explain about them to the two boys we are giving them to . If they were on the shelf I would not have even picked them up .”

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Posted 11 years ago

“Ordered wheel bearings for my sons scooter, I paid for next day delivery and received the goods 3 days later not bad for next day, my son was not impressed as he has special needs and dont understand waiting. The actual item I couldn't fault”

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Posted 11 years ago

“The skates I ordered on Monday with 2-4 day delivery are still not here! I was contacted on Friday (when delivery now was one day late) to advise size ordered was not available! Decided on size that was in stock and was told ild receive these today (now I week from ordering) just had email from courier saying that they don't have package and it's been delayed further - really not good advert for your company ????”

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Posted 11 years ago

“I ordered a mi PAC for next day delivery 3 days ago and it still hasn't arrived! They were very nice and refunded the postage but really, change your courier!”

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Posted 11 years ago

“I will not buy anymore stuff from this company as they will not allow you to return iceskating shoes even though it was worn only for 30 minutes. They don't abide to distance selling regulations”

Helpful Report

Posted 12 years ago

We are very sorry you feel this way. It is outlined in our returns section that we cannot accept refunds for used items as they are no longer a resellable item.

Posted 12 years ago

Proline Skates is rated 4.7 based on 3,950 reviews