Proline Skates Reviews

Name: Proline Skates
Address: 2-3 Bessemer Business Quarter, Bessemer Close, Cardiff, Cardiff
Rating: 4.71

4.7 Rating 3,950 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,950 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07816962416

Email:

info@prolineskates.com

Location:

2-3 Bessemer Business Quarter,
Bessemer Close,
Cardiff
Cardiff
CF11 8DL

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The skates came on time but a bolt was missing from the frame to boot connection, disappointing when you just want to get out and skate and also from a safety point of view.”

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Posted 5 years ago

“DHL has messed up the delivery. I contacted you twice and you have responded. I understand DHL are useless but you need to be more proactive in your comms. I also understand you have skeleton staff. I need to know if I cancel my order or if you will resend.”

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Posted 5 years ago

“Still haven't received the items”

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Posted 5 years ago

“Not bad”

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Posted 5 years ago

“Ordered on Wednesday and it’s Mondays now I don’t know why it’s taking so long”

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Posted 6 years ago

“I ordered some stickers for my sons birthday for his new scooter and they are not sticking very well and keeps coming off. Very disappointed”

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Posted 6 years ago

“Didn’t receive email order confirmation and no delivery after 5 working days”

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Posted 6 years ago

“When is my wheel coming”

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Posted 6 years ago

Hi there, This item was despatched on 30/10/2019, a few hours after you had placed the order. As you are based in Australia and we are based in the UK, Standard International delivery can Take 10-15 working days. Please keep your eye on the tracking you were provided in your order desptached e-mail.

Posted 6 years ago

“my son was very happy with his grip tape and grip handles how ever i think the price for the grip tape was way to high afer all it just a bit of paper so i cant seemee ordering grip tape again the handles were fine”

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Posted 7 years ago

“We received the wrong scooter for my daughter. My parents and 9 year old daughter opened the package, saw a purple JD Bug and set about using the scooter. When I went to throw the package away I noticed that the wrong scooter had been sent. Proline Skates refunded the difference in the cost of the scooter straight away but I had to push to get a measly £5 compensation as they wouldn't take the scooter back since my daughter had used it already. So now we have a scooter suitable for a 4+ year old instead of an 8+ year old (so smaller and won't last as long) and since my daughter paid for the scooter with her own birthday money, she gets the refund + £5 (so £16 in total) which she'll probably put towards the right scooter (purchased elsewhere!). Apparently the staff member who sent the wrong scooter 'got a grilling' - well that's alright then! We just assumed that we'd get the right scooter! silly us! One very disappointed 9 year old! IF YOU ORDER FROM THIS COMPANY CHECK WHAT YOU'VE BEEN SENT BEFORE YOU USE IT!!!”

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Posted 8 years ago

Hi there, We are very sorry you feel this way. As we stated in our e-mail response, had the scooter been unused we would have exchanged it straight away for you but we are unable to exchange used items as they would no longer sellable. We have refunded the difference in price between the two scooters plus an additional £5 refund. The scooter you have received will extend right up to 845mm whereas the 120 will extend to 870mm which is only a 25mm difference.

Posted 8 years ago

“The website was not clear that the tape that I ordered was very thin & totally different from the same make that I had last time. I have not used it but it is not worth spending even more money to return it.”

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Posted 8 years ago

“Took money out ov account without sending item”

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Posted 9 years ago

“I ordered a pair of Heelys on the 24th of August and the website told me that they were in stock, however the next day I received an email saying that they actually were not in stock and I'd have to wait until Tuesday 30th the latest. It was nice to know that Prolineskates were keeping in contact with me. So Tuesday came and the Heelys didn't arrive...instead, they came on Wednesday, but I was just glad that they were finally going to be delivered. As I was able to track my parcel I knew roughly when it would be at my house. However, on Wednesday I received a message saying that my parcel had been delivered to my 'supposed neighbour'. I looked at the image of the house that they attached...this was not my neighbour! They had given my parcel to a stranger and I didn't know where that house was. I ended up having to walk around my neighbourhood comparing all the houses to the one on my phone, until I finally found a match. Luckily the people who lived there were nice and actually gave me my parcel... I don't know what went wrong here, my address that I gave was correct,but it still ended up and a strangers house on another road... All in all quite poor service, but the Heelys fit fine (as I ordered normal shoe size) and the quality is very good.”

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Posted 9 years ago

“Paid extra for next working day delivery, arrived two working days later as wasn't collected until 5pm, probably not Proline's fault and more DHL's but still disappointed as I had to purchase again last minute.”

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Posted 9 years ago

“El servicio postventa deja mucho que desear, mientras estábamos montanto el triciclo vimos que tenia una grieta en el tapacubos de la rueda delantera. Contacté por e-mail con ellos hace 2 días y todavía no me han contestado para darme una solución.”

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Posted 10 years ago

“did not come with the bearings it said it would on line came with much lower spec bearings and came late after paying for next day delivery although it was refunded”

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Posted 10 years ago

“We ordered skates in a size range 3-6, my son being a size 4 was in the lower end of the range. However when they arrived they were too small for him. Apart from having an extremely upset aspergers son who couldn't understand why they wouldn't fit him and he couldn't use them I was expected to pay upwards of £10 (on top of the expedited delivery charge to receive them in the first place ) to return them. Your response was that it wasn't your fault. As a customer I would argue that you are the seller, it is your responsibility to understand your products, I as a one time purchaser have no inside knowledge of the product and rely on you for information hence it most certainly isn't the customers fault and we should not be expected to take the hit from ordering in good faith. Interestingly I then spoke to 2 other suppliers who both said that the brand plus a a couple of other brands are known to come up extremely small. It seems your competitors understand their products”

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Posted 10 years ago

“A little disappointed with service. I had to chase my order to be told the skates I wanted were not available. This caused a problem as they were for a birthday. Once we sorted they came very quick.”

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Posted 10 years ago

“I have yet to receive my sons wheels for his scooter. I have received a despatched email but no delivery”

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Posted 10 years ago

You should have received these by now. Please send us an e-mail to orders@prolineskates.com and we will get this sorted ASAP for you.

Posted 10 years ago

“Website hard to navigate. Quality of product excellent only thing missing is the build instructions. Phoned up and asked about threaded part in side handle bar stem no one was able to tell me what it was for. When I asked if it was required to assemble stem to deck I was told just push it in and tighten Allen bolts,followed by you must have an Allen key that fits as one was not supplied. I feel a quality product is let down by poor customer service.”

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Posted 10 years ago

Proline Skates is rated 4.7 based on 3,950 reviews